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Holiday Inn Dumfries

3.0 of 5
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Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
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Holiday Inn Dumfries
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Ranked #5 of 8 Hotels in Dumfries
A recent review
5 of 5 stars reviewed 2 days ago
Brian M Salisbury, United Kingdom
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700 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salisbury, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

In May 2014, I reviewed this hotel when it was still called the Aston, and I gave it an excellent rating. When IHG took the hotel over and rebadged as the Holiday Inn, my wife and I stayed a couple of times and were horrified at the changes, most notably in the management and the restaurant. The restaurant at this... More 

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Edinburgh, United Kingdom
Top Contributor
50 reviews 50 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stay in this hotel (formerly The Aston) from time to time whilst working in the area. The hotel booking is taken care of by my employer but given that it's available within my meager travel allowance this hotel has to be excellent VfM. I consider it a "treat" against stays in other hotels available in the same area and... More 

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Bristol, United Kingdom
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My sister and I had travelled up from Bristol getting stuck in horrendous M6 traffic and then to top it off... a punctured tyre on the back road from Gretna to Dumfries, 12 miles from the hotel. Whilst we awaited the RAC, we wondered what time we would be arriving at the hotel... it was nearly 11pm by then. Still,... More 

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Gloucestershire
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stunning location on the edge of Dumfries, surrounded by parkland. Our room was spacious and clean with an amazing view. Our deal was DBB with a bottle of house wine, and we were delighted with the quality of the food and the friendly attention of the waitresses (despite the fact they were really busy). The receptionist was also great with... More 

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Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank you for your lovely 5* Review! We look forward to you next visit to the hotel which we hope will not be in the too distant future. Kind Regards, Tracey Sweeney General Manager More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On arrival I was initially quote £80 more for the night than my confirmation stayed. The room had a few problems but because we arrived late in the evening we put up with: Main light out. Heating useless. 20 minutes to run a bath. Wifi wouldn't let us in. I reported these issues in the morning but apart from smiling... More 

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Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for your comments. We take on board all feedback and will be investigating your issues. Regards, Tracey Sweeney General Manager More 

Suffolk
Top Contributor
61 reviews 61 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is located in beautiful grounds which is very peaceful and perfect for attending events at Easterbrook Hall. The hotel rooms are spacious, clean and comfortable with large windows giving them a light airy feel; however they would benefit from a sheer for the window so that you don't have to shut the curtains for privacy. The breakfast is... More 

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Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your review. Regards, Tracey Sweeney General Manager More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Stayed here for 3 nights .....very disappointed....hotel been opened since july but seems shabby. The lounge service was terrible....disappearing bar man .....once we even walked out cause we got fed up waiting. Didnt call anyone for help. Seems to be a lack of staff and organisation.

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Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your comments. We take on board all feedback from our guests to help us continually improve. Regards, Tracey Sweeney General Manager More 

Manchester
Top Contributor
54 reviews 54 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 13, 2015

We have stayed at this hotel more than half a dozen times. Since our last visit it has changed ownership and is now a Holiday Inn. The rooms remain pretty much as they were with superking size beds and large walk in showers significant reasons for staying here. Attention to detail appears to be not quite so good as it... More 

Was this review helpful? Yes 1
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your comments. We take on board all feedback to continuously help us improve our product and service. Regards, Tracey Sweeney General Manager More 

Fife, Scotland
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 11, 2015

Stayed here for two night on a bed and breakfast deal - £55 per night for executive room. Great value as its not just a continental breakfast either unlike some other chains. The hotel is situated in an excellent country estate with loads of room to walk around and relax. The front of the hotel is the part you see... More 

Was this review helpful? Yes 3
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank you for your lovely review. We hope to welcome you back to the hotel again in the near future! Regards, Tracey Sweeney General Manager More 

Carlisle, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 11, 2015

We booked the Mitchell function room for a funeral tea and we very happy with the service we received. We particularly want to mention the events coordinator Lauren who was extremely helpful throughout the process and ensured the day went smoothly. The staff on hand on the day were fantastic too nothing was too much trouble. The most help venue... More 

Was this review helpful? Yes
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your review. It was fantastic to read Lauren's name as she is one of our newest team members here! The entire team here are so passionate about our guests so thank you very much for recognising that. Kind Regards, Tracey Sweeney General Manager More 

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