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All 8 Dumfries hotels

Holiday Inn Dumfries

3.0 of 5 Hotel   |   Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
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Holiday Inn Dumfries
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83%
Ranked #3 of 8 hotels in Dumfries
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Interested1328 England
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  • Reviews (589)
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  • Room tips (123)
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589 people have reviewed this hotel

Traveler rating
    289
    197
    60
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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  • English first
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English first
Ballater, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I am just a regular sort of bloke and my reviews on this site are generally positive. The colour of the towels does not bother me. If they are not twisted into interesting animal shapes, that doesn't bother me either. My hotel room toilet brush usually remains unchecked. My 'Priority Club' membership with the 'Intercontinental Hotel' chain has been in... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I have never written a trip advisor report before, but felt obliged to after a very poor experience. We stayed for one night to break up a car journey on our return to Aberdeen. I wanted my kids to experience a top quality food experience and we choose this hotel because of the Marco Pierre White restaurant. We assumed the... More

Was this review helpful? Yes 1
England
Top Contributor
66 reviews 66 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is really good. Not an average holiday inn at all. The room we had was spacious clean and comfortable. The grounds are lovely and we enjoyed a great quality bar meal served by courteous and attentive staff ( wish I had remembered the young mans name but he was on duty the evening of Wednesday 24th July). Food... More

Was this review helpful? Yes
Mel D, General Manager at Holiday Inn Dumfries, responded to this review

Many thanks for taking time to write a review on your recent stay at the hotel & award us 5 stars. It lovely to hear that all the team members were very helpful & courteous during your stay & dealt with the air conditioning problem in a professional manner. You will be delighted to know that the new system is... More

Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at the Holiday Inn, formerly the Aston Hotel for a weekend in June and we're very disappointed. The hotel was clean and the room was quite nice, although uncomfortably hot, but the main issue is that the staff are wholly incompetent. We booked online and even though our reservation clearly stated we had already paid, our card was... More

Was this review helpful? Yes 2
Mel D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for writing a review of your recent experience of the hotel. Exceeding guest expectations is one of the hotels top priorities. I can only apologies that we have fallen short of that on this occasion. I would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. I... More

Solihull
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel accommodation block is new and is attached to an old sandstone building. The accommodation has been well designed. My wife and I stayed in a king room. The en suite had a shower rather than a bath tub. The shower was powerful and the bathroom extractor fan was effective in stopping the room from steaming up. The bedroom was... More

Was this review helpful? Yes
Mel D, General Manager at Holiday Inn Dumfries, responded to this review

Good Evening, Thank you for taking time to write a review on your recent stay at the hotel. It's always lovely to receive comments regarding the hotel, we are currently have a new air conditioning system commissioned which will be more than able to cope with the extraordinary warm weather we are currently experience. I do hope we seen you... More

N. Ireland
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Holiday Inn en route to the Lake District. The hotel has recently changed hands so we were able to avail of a 'try us out' rate which included breakfast. The hotel is positioned a short walk from Dumfries town centre and children's play park in its own grounds complete with beautiful church. It was lovely to... More

Was this review helpful? Yes 1
Mel D, General Manager at Holiday Inn Dumfries, responded to this review

Good Evening Stuart, Thank you for taking the time to write such a lovely review on your recent stay at the hotel, it's great to know guest are taking advantage offer we have being a new Holiday Inn and you had the opportunity the unique location of the hotel on the Crichton Estate. We look forward to seeing you again... More

Trearddur Bay, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

On arrival I was greeted by Mel, the General Manager. She made me feel very welcome and she is clearly a true proffessional. I was upgraded to an executive room which was just perfect. A nice sofa, large television, pristine bathroom with complimentary toiletries. I had free internet access which was really easy to access. I went to the bar... More

Was this review helpful? Yes
Mel D, General Manager at Holiday Inn Dumfries, responded to this review

Good Evening Andrew, It was a pleasure having you stay at the hotel & it's lovely to receive your feedback on the hotel. As a new Holiday Inn hotel, it's great to see that Platinum Reward Clubs members are using the hotel & experience the Scottish hospitality we offer. Hopefully we will get to see you again soon at the... More

Bromsgrove, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stopped here on a business trip on the way back from Glasgow. On first impression you do think, "how the hell did they get planning permission for that......???"....with a modern glass and chrome extension to an existing sandstone building. However, once you have found the cunningly concealed entrance, you realise this is definitely not your standard Holiday Inn. Set in... More

Was this review helpful? Yes 2
Mel D, General Manager at Holiday Inn Dumfries, responded to this review

Good Evening Dean, It's great to see guests are experience the hotel & truly understanding its unique charm and as a new Holiday Inn attracting Reward Club members. It wonderful to heard team members mentioned by name and i will of course pass this your comments onto Dyonne. Many Thanks Mel More

Leeds, UK
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a night on our way back from Scotland to Leeds. the hotel had only been a H. Inn for 3 weeks. The rooms were good but not typical H Inn Style, but no complaints. Actually the walk in shower was brilliant. However, the hotel has a Marco Pierre White restaurant (Wheelers of St James), Food, service,... More

Was this review helpful? Yes
Mel D, General Manager at Holiday Inn Dumfries, responded to this review

Good Evening, Thank you for your 4 star review on your recent stay at the hotel. We are lucky to have such a wonderful restaurant as part of the hotel for guest to enjoy & the wonderful setting of the Crichton Estate. I have passed your comments to the hotel Food & Beverage team to review the morning coffee that... More

1 review
5 of 5 stars Reviewed 3 weeks ago

From the moment we contacted the hotel to book to the moment we checked out this hotel was brilliant! Myself and my partner visited the hotel as a base for looking at wedding venues and stayed for 2 nights. We ate at the Marco Pierre White restaurant which was lovely and the service was great, we also had breakfast with... More

Was this review helpful? Yes
Mel D, Manager at Holiday Inn Dumfries, responded to this review

Dear Katy, Thank you for your glowing review on the hotel, it's great to hear you got to experience all aspects of the hotel. We would be delighted to be the hotel you choose for your guests on your up coming wedding, please do contact me if i can be any further help with this. Kind Regards Mel More

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Additional Information about Holiday Inn Dumfries

Address: Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Dumfries 3*
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Also Known As:
Dumfries Aston
Aston Hotel Dumfries
Holiday Inn Dumfries Scotland

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Number of rooms
71

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