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All 8 Dumfries hotels

Holiday Inn Dumfries

3.0 of 5 Hotel   |   Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
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Ranked #4 of 8 Hotels in Dumfries
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Mossparkdave Glasgow, United Kingdom
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670 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Had previously stayed when this was the Aston in May 2013 .The hotel was much quieter (dead ) this time compared to then.The rooms are exactly the same ,very good but unfortunately two small gripes .The wiring on the heated towel rail was lying bare due to a broken cover and on the second day we had to phone reception... More 

Was this review helpful? Yes 1
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your review. We take on board all comments given to us from our valued guests to enable us to continuously improve our product and service. Kind Regards, Tracey Sweeney General Manager More 

Flintshire
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel for 2nights a fortnight ago, our party had four rooms in total and we were all very pleased with the rooms and the hotel in general. The staff are lovely and nothing is to much trouble. A big Thankyou to everyone. Barbara

Was this review helpful? Yes
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for your lovely review! We look forward to welcoming you back to Dumfries in the near future! Regards, Tracey Sweeney General Manager More 

Manchester
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just finished a two week stay at this hotel. The rooms are nice and spacious and the two rooms I stayed in where nice and warm although they took a while to warm up! All the staff in this hotel are brilliant and are more than happy to tend to any need that you may have. Both the restaurant and... More 

Was this review helpful? Yes
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank you for the fantastic 5* review! It will be our pleasure to welcome you back to the hotel and Dumfries in the near future! Kind Regards, Tracey Sweeney General Manager More 

County Durham, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel on 20th November 2014. We found a massive difference in the attitude of staff and the presentation of the hotel. Our Previous stay was in the August of 2014 , so in such a short time the NEW management had made some big changes. The whole atmosphere was one of a caring hotel . Food... More 

Was this review helpful? Yes
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for the fantastic 5* review! It was great to read that you gave the hotel a second chance and could see the improvements made! We look forward to welcoming you back to the hotel for your next visit to Dumfries! Kind Regards, Tracey Sweeney General Manager More 

Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago via mobile

We received a wedding gift of a 2 night stay at the Holiday Inn Dumfries. Upon entering our room, we opened the wardrobe door to find a used gents toilet bag and a pair of dirty socks. However, it gets much worse - we then opened the top drawer of the cabinet to be faced with a pair of ladies... More 

Was this review helpful? Yes 3
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your review. I see that you stay was some considerable time ago in September. I can only apologise for the experience you had back then. Since November of last year we have recruited a full new management team and new team members. I can assure you that the experience you... More 

UK
Top Contributor
131 reviews 131 reviews
68 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for two nights over the New Year period and found it quite pleasant, although the weather was pretty horrible. Our welcome at reception was friendly, the allocated room was comfortable, although we struggled to get the heating right. We also had a problem with a window where the high wind made a whistling noise, obviously difficult to have... More 

Was this review helpful? Yes
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for the lovely review! I have passed your comments on to Thomas and Lynne. It is always great to see team members named in a review! We hope to welcome you back to the hotel again! Kind Regards, Tracey Sweeney General Manager More 

warrington
Contributor
13 reviews 13 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed in this hotel after xmas for the last few years. It was the Aston hotel before. There has been a few changes in the outlay of the hotel but nothing bad. The rooms are big and roomy. We stayed on the ground floor this time and I have to say our bed was very very soft and... More 

Was this review helpful? Yes
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for the lovely 5* review! We hope to welcome you back to Dumfries in the near future for another visit! Regards, Tracey Sweeney General Manager More 

Preston, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We have just had an excellent 4 day Christmas break. there was a slight problem with the availability of the evening meal on boxing day but it was resolved. The staff in the hotel the hotel and restaurant were friendly, affable and efficient. The meals were outstanding in quality and presentation, and not over-facing and the service was impeccable. The... More 

Was this review helpful? Yes
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for the lovely 5* Review! We look forward to welcoming you back to the hotel in the near future! Regards, Tracey Sweeney General Manager More 

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived on Christmas Day. Booked two rooms. Reception not keen to give us key to second room, which was for our son, as he was with family. Eventually got keys. Ours worked. His didn't. Four trips up and down to reception to rectify. Reception asked my husband if he was sure he was putting key card in properly. He has... More 

Was this review helpful? Yes 2
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your review. We value all guest comments to help us continually improve our service and product. Kind Regards, Tracey Sweeney General Manager More 

York, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

As part of a Christms treat for my wife I upgraded to an executive room. Don't waste your money. The heating didn't work - it was below freezing outside , the TV didn't work, the safe was locked and it took three key cards to eventually open the room. On display was a single complimentary Mars bar but none of... More 

Was this review helpful? Yes 5
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your review. As you know you put this review on our IHG website and it has been actioned for you by our Deputy Manager. Kind Regards, Tracey Sweeney General Manager More 

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Additional Information about Holiday Inn Dumfries

Address: Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
Phone Number:
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Dumfries 3*
Number of rooms: 71
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Also Known As:
Dumfries Aston
Aston Hotel Dumfries
Holiday Inn Dumfries Scotland

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