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Holiday Inn Dumfries

Certificate of Excellence
3.0 of 5
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Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
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Holiday Inn Dumfries
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Ranked #5 of 8 Hotels in Dumfries
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
VegasVictoria Suffolk
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695 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Suffolk
Top Contributor
54 reviews 54 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is located in beautiful grounds which is very peaceful and perfect for attending events at Easterbrook Hall. The hotel rooms are spacious, clean and comfortable with large windows giving them a light airy feel; however they would benefit from a sheer for the window so that you don't have to shut the curtains for privacy. The breakfast is... More 

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Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your review. Regards, Tracey Sweeney General Manager More 

1 review
2 of 5 stars Reviewed 4 days ago NEW

Stayed here for 3 nights .....very disappointed....hotel been opened since july but seems shabby. The lounge service was terrible....disappearing bar man .....once we even walked out cause we got fed up waiting. Didnt call anyone for help. Seems to be a lack of staff and organisation.

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Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your comments. We take on board all feedback from our guests to help us continually improve. Regards, Tracey Sweeney General Manager More 

Manchester
Top Contributor
54 reviews 54 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed at this hotel more than half a dozen times. Since our last visit it has changed ownership and is now a Holiday Inn. The rooms remain pretty much as they were with superking size beds and large walk in showers significant reasons for staying here. Attention to detail appears to be not quite so good as it... More 

Was this review helpful? Yes 1
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your comments. We take on board all feedback to continuously help us improve our product and service. Regards, Tracey Sweeney General Manager More 

Fife, Scotland
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for two night on a bed and breakfast deal - £55 per night for executive room. Great value as its not just a continental breakfast either unlike some other chains. The hotel is situated in an excellent country estate with loads of room to walk around and relax. The front of the hotel is the part you see... More 

Was this review helpful? Yes 1
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank you for your lovely review. We hope to welcome you back to the hotel again in the near future! Regards, Tracey Sweeney General Manager More 

Carlisle, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked the Mitchell function room for a funeral tea and we very happy with the service we received. We particularly want to mention the events coordinator Lauren who was extremely helpful throughout the process and ensured the day went smoothly. The staff on hand on the day were fantastic too nothing was too much trouble. The most help venue... More 

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Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for taking the time to write your review. It was fantastic to read Lauren's name as she is one of our newest team members here! The entire team here are so passionate about our guests so thank you very much for recognising that. Kind Regards, Tracey Sweeney General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Lovely stay, stayed here for three nights and it was a wonderful break. Thanks to all the staff in Holiday Inn. The hotel is situated in a beautiful countryside where you can see old buildings near around it. It's beautiful for a night/day walk. Had a lovely breakfast, Alexandria is very attentive towards us. We arrived really late for breakfast... More 

Was this review helpful? Yes 1
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for the lovely 5* review! It was great to read that Alexandria and chef took good care of you. Our guests are very important to us here at the hotel. We hope to welcome you back again soon! Kind Regards, Tracey Sweeney General Manager More 

scotland
Top Contributor
67 reviews 67 reviews
34 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed 4 weeks ago

When I got home I realised we had been charged for dinner that had already been paid for. No problem we thought. I rang up and they said they would get back to me.This happened 3 times over 2 weeks. I contacted head office. They said they would look into it and get the hotel to ring back. This happened... More 

Was this review helpful? Yes 6
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for you review. We take on board all comments from our guests to continually improve our service. Regards, Tracey Sweeney General Manager More 

newcastle
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

What a lovely find, stayed here for one night and couldn't fault anything! Upgraded to exec room which was fab, lovely breakfast and the best thing......the lovely staff! It's not often I post reviews but all of the staff were so lovely, from the reception staff,bar staff and restaurant staff nothing was a bother for them and it makes a... More 

Was this review helpful? Yes
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest. Thank You for taking the time to write your lovely review! We hope to welcome you back to the hotel in the future. Regards, Tracey Sweeney General Manager More 

Dublin, Ireland
Top Contributor
171 reviews 171 reviews
89 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Arrived from a long drive to this Hotel which is in the grounds of an old Hospital is is beautifully laid out between buildings used for Glasgow University and day to day business while modern it is attached to an old house which houses a first class restaurant - the rooms are large and well equipped the Breakfast is to... More 

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Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Many Thanks for the 5* Review! We look forward to your return visit! Regards, Tracey Sweeney General Manager More 

Belfast, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

Arrived at 11.45 pm for check in on Sunday 15 March this was no problem as there was someone there to welcome us. Enjoyed a good night's sleep and breakfast was great. Although we only spent a short time here we would certainly recommend the hotel and look forward to get the opportunity to stay again in the future.

Was this review helpful? Yes
Tracey S, General Manager at Holiday Inn Dumfries, responded to this review

Dear Guest, Thank You for the 5* review! It will be our pleasure to welcome you back to the hotel in the future! Kind Regards, Tracey Sweeney General Manager More 

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