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All 7 Dumfries hotels

Aston Hotel Dumfries

3.0 of 5 Hotel   |   Bankend Road, Dumfries DG1 4ZZ, Scotland
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Aston Hotel Dumfries
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84%
Ranked #2 of 7 hotels in Dumfries
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
Rosemary D Paisley, United Kingdom
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529 people have reviewed this hotel

Traveler rating
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    54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Fife
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed yesterday NEW

Just back from a two night stay, the break was a birthday treat. On arrival you can't help but be impressed with the hotel and the check in was seemless. My Wife and I are "foodies" and have dined in quite a few restaurants and to be honest this was okay. Day one, we had to wait 25 minutes for... More

Was this review helpful? Yes 1
Paisley, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Reception Staff was okay the girl with red hair could have been a bit more helpful. It is a shame because the rest of the girls was so helpful. Stuart in the bar and restaurant deserves a GOLD STAR for everything he does. The staff in the resturant was good except the Manager in a grey suit, Stuart could show... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just back from a 2 night stay at the Aston hotel in Dumfries. I don't usually write reviews, however I wanted to after this stay. Hotel is on beautiful grounds, it's fresh and modern decor along with the most comfortable, huge double King size beds, set this hotel apart from the rest in this and surrounding area. I've stayed in... More

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is surrounded with lovely gardens. The receptionist who checked us in was very nice, giving a sympathetic ear to our palava of a journey thanks to the crazy sat nav, which took us there via a few fields (Bank end road where the hotel is situated on the west end just a heads up it goes on for... More

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Kilbirnie, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

had a wonderful time in Dumfries; bedroom very clean and tidy with a comfortable bed, great shower and facilities; all staff were very friendly and polite; now for the best bit; food in the restaurant both morning and night of the best quality prepared by an excellent chef and his team; really enjoyed the good selection of food on offer;... More

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Robin T, General Manager at Aston Hotel Dumfries, responded to this review

Good evening, Thank you for taking the time to provide us with an overview of your stay. We have taken on a significant number of new starts in recent weeks and although we know their ability is not in doubt it can take a bit of time for service to be firing on all cylinders as it were. I see... More

Glasgow, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

As there appear to be some very mixed reviews, I felt compelled to write to say that our stay here on 15th April was excellent and it would be hard to find any fault. Our room was perfectly clean and the king size bed very comfortable. The power shower worked well and the shower cubicle quite spacious. We had booked... More

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Robin T, General Manager at Aston Hotel Dumfries, responded to this review

Good evening, Thank you for taking the time to post a review. As I write we have a number of guests sitting in our stunning grounds doing the very same - drinking fizz and eating strawberries and I am sure their sentiments will echo yours. We look forward to welcoming you back in due course, Best wishes, More

dunoon
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Excellent weekend at the Aston Hotel Dumfries. Martin the manager and his staff could not do enough for us to make our stay more pleasant. I found the staff extremely well mannered and very helpful. We had a lovely clean room with plenty of storage and a very comfortable bed.

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Robin T, General Manager at Aston Hotel Dumfries, responded to this review

Good morning, Thank you for taking the time to write your review. I am delighted that you were well looked after and I look forward to welcoming you back soon. Best wishes More

Belper, United Kingdom
Top Contributor
117 reviews 117 reviews
71 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Booked theAston as our first stop off on a weeks Scottish business trip. Reception and check we're very good and the rooms were first class, up to date and all the amenities you will need. We were disappointed not to be able to eat in the main restaurant as they were fully booked, the bar meals were ok. Breakfast was... More

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Robin T, General Manager at Aston Hotel Dumfries, responded to this review

Good morning, Thank you for taking the time to post your review. I am sorry to hear that you were unable to dine in the restaurant. Booking in advance or on check in is recommended at peak times but we usually can accommodate guests at some point and rarely do not have space at all. Despite that, I am glad... More

Warrington, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

A family trip of ten folk to Aston Hotel, Dumfries, was set back by needing three requests to get some beer in the bar , a total delay in serving of over 1 and a quarter hours, served only at the third reminder. Also problems with bill as trainees or young staff left in hotel at 11pm. No management senior... More

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Robin T, General Manager at Aston Hotel Dumfries, responded to this review

Good morning, Thank you for your review. I am very surprised to read that it took over an hour to receive one round of drinks. I was not made aware of any issues that specific night and I will certainly be investigating further as this seems a hugely excessive time. Regardless of age, our staff team are fully trained on... More

Lanark, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at this hotel as part of a large wedding party. First impressions were good. Reception was fine ,room was tidy and clean enough.Problems started at the breakfast table,There was no staff,one woman on her own.Breakfast tables were piled high with dirty dishes,no cutlery to be had anywhere. We had to wait our own tables.Went to reception nobody there,called the... More

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Robin T, General Manager at Aston Hotel Dumfries, responded to this review

Good morning, Thank you for taking the time to post a review. I would very much like this to be one of those occasions where a reviewer is elaborating somewhat to make a point but the analogy used is not too far from the reality on this occasion. We had a very abnormal number of staff shortages that morning and... More

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Additional Information about Aston Hotel Dumfries

Also Known As:
Aston Dumfries
Dumfries Aston
Aston Hotel Dumfries Scotland
Address: Bankend Road, Dumfries DG1 4ZZ, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Dumfries
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aston Hotel Dumfries 3*
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