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Cairndale Hotel & Leisure Club

English St., Dumfries DG1 2DF, Scotland
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Cairndale Hotel & Leisure Club
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Cairndale Hotel & Leisure Club
Cairndale Hotel & Leisure Club
Cairndale Hotel & Leisure Club
Review This Hotel

469 reviews from our community

Traveler rating
    142
    179
    89
    35
    24
See reviews for
78
177
13
52
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (469)
  • Mar-May only
    (88)
  • Jun-Aug only
    (142)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (108)
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Carlisle, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago NEW

Booked hotel accommodation in 2014 for a special event. Was promised much, but when the time came, the hotel did not deliver as promised. Hotel was very busy the weekend we stayed, but the staffing ratio was insufficient to cope with the demands of the many groups using the hotel. Service in the restaurant was painfully slow, taking just short... More 

Was this review helpful? Yes 1
Harrogate, United Kingdom
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I left Dumfries in 1981, at that time the Cairndale was a real hotel. A hotel where you could stay, have lunch, a drink, high tea! My booking was very rushed, last minute, a cancellation in order that I could meet up with a much loved old friend. I paid for a double room (cancellation) although I was a single... More 

Was this review helpful? Yes 2
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

As you may very well appreciate not every hotel is open at New Year and the Cairndale was indeed fully booked at this time with many of our guests returning to join us for our Hogmanay Celebrations. The New Year Package we offer includes entertainment every night and because of the number of guests staying in the hotel we use... More 

Contributor
20 reviews 20 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Had a meal at this place with work and the place wasn't as good as the price would make you think ! I handed back all three courses of the meal and left. I certainly won't be back to this place in a hurry , I would recommend not to eat here maybe have a pint but not to eat... More 

Was this review helpful? Yes 3
UK Various
Top Contributor
57 reviews 57 reviews
21 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked a two night midweek stay in the Cairndale with 5PM.com. Cost £99 for two nights and on booking I also reserved a 4- course meal with a bottle of wine for an added £45. On arrival at around 1;30 the receptionist checked our room was ready which it was. We also received a call to check we found the... More 

Was this review helpful? Yes 2
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

Thank you for such excellent feedback following your recent visit to the hotel. More 

Paisley, Scotland, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent Tuesday to Friday at the Cairndale Hotel. The staff were very friendly and nothing was too much trouble. We had a room with a double bed and a single bed and it was one of the largest hotel rooms I have ever stayed in. The ensuite was spotless and the towels changed every day. The swimming pool was very... More 

Was this review helpful? Yes 4
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

Hi Pauline, I was delighted to hear how much you enjoyed your recent visit to the hotel and your feedback about the friendliness of our staff is much appreciated. More 

Kilmarnock, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 18, 2015

My wife and I spent a Spa night here on Sunday 15th Feb,15. Good sized bedroom with king sized comfortable bed and large bathroom. Tall ceiling. Room was very clean. After our spa session we enjoyed the full use of the leisure club downstairs. It to was clean. Later we went and enjoyed our four course dinner which was part... More 

Was this review helpful? Yes 1
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

Hi Bill Thank you for your excellent feedback following your recent visit to the hotel. I was sorry your stay was spoiled by noisy guests and this is something the hotel should have addressed at the time. More 

Kinross, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 18, 2015

Have just returned from a 2 day stay at this lovely hotel. Our room was large, well equipped and spotless. The ensuite looked as though it had never been used it was so clean. The food was first class. All the staff made us feel very welcome and nothing was any trouble. The pool is great and well looked after.... More 

Was this review helpful? Yes 4
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

Thank you for taking the time to post such an excellent review following your recent visit to the hotel. Your feedback is very much appreciated by everyone concerned with your stay. More 

Perth, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2015

Just Back from a great weekend. Room large enough and very hot but just turned heating off. All the staff lovely. Had a four course meal first night which was excellent. On the second night it was the elvis tribute he was fantastic and I was never an elvis fan! The meal was superb just perfect for valentines night .... More 

Was this review helpful? Yes 5
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

Hi Karen, Thank you for your excellent feedback following your recent visit to the hotel for our Valentine's Weekend. I was delighted to hear how much you enjoyed our Elvis Tribute Night and I know that everyone involved with your stay will appreciate your comments about your stay. More 

Penrith, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 15, 2015

Had lovely stay. Leisure facilities great. Breakfast ok but not great. Food just not hot enough. My only gripe is the noise the doors of the rooms make and every time someone shut (but sounded like slamming) their door our door rattled. other than that staff were lovely and welcoming.

Was this review helpful? Yes 2
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review

Hi Angela, Thank you for your very constructive feedback following your recent visit to the hotel. Your comments will help us to make improvements in the future. More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 14, 2015

Prior to buying my 5pm deal for this hotel, I confirmed with the hotel their availability. When i was told that that they had availability all week, we bought the deal under the assumption that we would get a room on the date we wished. On calling the hotel to book, we were initially told that there was NO ROOMS... More 

Was this review helpful? Yes 1
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