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All 8 Dumfries hotels

Hetland Hall Hotel

Carrutherstown, Dumfries DG1 4JX, Scotland
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68%
Ranked #7 of 8 hotels in Dumfries
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Robert W Glasgow, United Kingdom
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  • Reviews (224)
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224 people have reviewed this hotel

Traveler rating
    94
    59
    28
    23
    20
See reviews for
59
92
3
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Any
English first
Glasgow, United Kingdom
Top Contributor
50 reviews 50 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked first, then checked the reviews and thought, oh dear. However, a completely different experience to some. Booked into room 24 which was very spacious, king size comfortable bed and pillows and large bathroom with new bath, shower and basin. The décor wasn't the most inspiring but perfectly acceptable. Staff at check in, check out, dinner and breakfast could not... More

Was this review helpful? Yes 2
world traveller
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We booked this hotel on a offer, sad to say we think that is why they had a full hotel, it did look to us that othere's all had taken up on the deal. We went for a superior room and we would definately not have said this was superior, we have stayed, around the world at hotels costing less... More

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swansea
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed here with Leisuretime coach holidays - a story in itself as the coach put on was terrible. It was a 57 seater as they had overbooked and were obviously too greedy to turn down the extra money, so sub contracted a bigger bus. Even more restricted legroom than normal, uncomfortable seats (found out that the worst ones had... More

Was this review helpful? Yes 1
Annan, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

had a wedding here in july 2014 and found staff to be unprofessional . the food for wedding meal was that bad people were returning it and did not get it replaced as it was re heated from wedding previous day . avoid at all cost must be worse hotel in scotland. the rooms apart from 5 that they show... More

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Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

A beautiful old building set in extremely well managed grounds, Hetland Hall has so much going for it but nonetheless is almost a miss thanks to cramped parking, poorly kept driveway and a bathroom desperate for a makeover (in particular, the shower area was very badly finished and in sub-par condition). In addition, the free wifi was broken on both... More

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Edinburgh, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My husband I were given 1 night DBB in this hotel as a gift for our wedding anniversary. The main building is beautiful and bags full of character, as well a beautiful grounds. We were allocated our room very quickly at reception and walked through the hotel to what I will call an "annexe" Unfortunatly this room is not what... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have just returned from our wedding at Hetland Hall. I'm sat in my living room surrounded by bags and wrapping paper but I feel I should let people know about our fabulous experience at Hetland Hall. Right from our booking the staff at the hotel have been so helpful and supportive. Our wedding was simply stunning. Fiona, (hotel manager)... More

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Workington, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just got back.28th July 2014--1st Aug 2014, We both thought it was very good,even the dog loved the vast space in front of Hotel. The staff were very friendly,the food was very good.Ok the main house could do with a make over,but its a very old building.To me that's the character. House keeping were round everyday.I really enjoyed... More

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Edinburgh, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

My sister, my wife and myself occupied two rooms at Hetland Hall Hotel for four days from 21 - 25 July 2014 on a DBB basis, We went with no pre-conceived expectations and had a really good time. Yes, the décor is a little bit tired and a little TLC wouldn't go amiss, but we found that the hotel and... More

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Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

My family and I recently stayed here and can safely say we will not return ever again. The room was dark, smelt of mould and dirty. We honestly thought we were staying in a retirement village which is not what the hotels website advertised. The room was also never serviced. The food at the hotel was average and due to... More

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Additional Information about Hetland Hall Hotel

Address: Carrutherstown, Dumfries DG1 4JX, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Dumfries
Dumfries Best Western
Hetland Hall Hotel Dumfries, Scotland

68 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Number of rooms
30

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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