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All 7 Dumfries hotels

Hetland Hall Hotel

Carrutherstown, Dumfries DG1 4JX, Scotland
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Hetland Hall Hotel
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67%
Ranked #4 of 7 hotels in Dumfries
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 weeks ago
439DAVID Dunfermline, United Kingdom
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195 people have reviewed this hotel

Traveler rating
    87
    45
    26
    21
    16
See reviews for
55
74
2
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Any
English first
Dunfermline, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently stayed here for three nights and we were very pleased with our bargain break. The hotel although old, has a considerable ambience enhanced by both the public areas and our bedroom being very well maintained. There are ample lounge areas, all well heated in the winter and the log burning fire added a further cosy dimension. The restaurant area... More

Was this review helpful? Yes 2
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you for your review of Hetland Hall Hotel. It is always a pleasure to hear from Guests who not only enjoy their stay at the Hotel but also in Dumfries and Galloway. I will pass on you comments to all staff concerned and we hope you will return in the future. More

1 review
5 of 5 stars Reviewed March 15, 2014

We have just returned from renewing our vows at Gretna Green staying at this hotel and had a reception here as well. I can't thank the staff enough especially Fiona who helped us organise the day from start to finish. They went above and beyond throughout ours and our friends and families stay the meals were fantastic and the room... More

Was this review helpful? Yes
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you so much for your kind review . It was an absolute pleasure to work with you both on the run up to your Ceremony and am so pleased that enjoyed every aspect of the day. I will pass on your comments to James , who will be delighted to here that you enjoyed his Disco and to all... More

Derby, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 4, 2014

Good stopping point for us for travelling up to Scotland to Loch Fyne, receptionist on arrival was very welcoming and friendly, room with view over parkland and side view to entrance car park, very large room and bathroom, warm, elegant hall with roaring fire, very nice sitting in armchairs over a glass of wine after eating the bar, struggled to... More

Was this review helpful? Yes 1
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you for taking the time to review Hetland Hall Hotel after your stay with us. There are lots of positive comments which I am delighted to pass on to the staff , though I can only apologise that the Restaurant Menu wasn't to your taste but am so glad you enjoyed your Bar Meal. We hope that you use... More

Altrincham, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 17, 2014

The service at this hotel was A1 with very attentive and friendly staff. The food was very good indeed and the beds very comfortable with spacious rooms. 3 star hotel with 5 star service. Would certainly reccomend.

Was this review helpful? Yes 4
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you for your generous review. We are always very grateful when Guests take the time to review us and pass on such lovely comments. I will pass on all thanks to our Staff More

Middlesbrough, United Kingdom
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 16, 2014

Well where do we start, Honesty I think, after a brutal drive over the A66 with the weather, we were met at the door by smokers, who seemed not to want to move, there was a bucket in situ, but not all previous smokers had used it. We were met by a pleasant employee who handed us our keys, but... More

Was this review helpful? Yes 2
Fiona K, Manager at Hetland Hall Hotel, responded to this review

Thank you for taking the time to review Hetland Hall after your stay on Valentines weekend – the weather was indeed horrendous. I am so sorry that on check –in I did not direct you to your room; I don’t think that I have ever forgot to do this before; but again, we were discussing the weather! You were in... More

Inverness, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2014

we stayed at the Hetland Hall hotel during February 2014 I am 6' 7" tall and no problem getting a King size bed, room was spotless although the building is old so not a modern decor really warm and comfortable especially next to one of the open log fires in the guest areas, the FOOD was EXCELLENT at every meal... More

Was this review helpful? Yes 2
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you for the lovely review you posted regarding your stay with us. Our Chef's were delighted with your comments and are always pleased to receive such positive feedback. We look forward to welcoming you again to Hetland ,hopefully bringing your dog on the Trip with you next time. Kind regards. More

manchester
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 8, 2014

just had weekend here, great hotel, friendly staff; ambience of the hotel is superb, lovely spacious room, shower was easy to use and plenty hot water, food is great - top restaurant quality, breakfast menu was plentiful and varied, was so good- son and fiancée who were with us booked their wedding there before we left. highly recommended can't wait... More

Was this review helpful? Yes 3
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you for sending a review of your stay with us at Hetland Hall. Your kind comments are always appreciated and I have passed them on to all Staff. We are looking forward to working with your Son and his Fiancee on the run up to their Wedding Day and we look forward to welcoming you all back in August. More

Glasgow, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2014

Spent a most enjoyable four days at Hetland House Hotel during end of January. Value for money was unbeatable. Lovely warm room, with great front outlook, very hospitable and pleasant staff etc. Even our dog was made welcome. Food was excellent with lovely choice. My lovely vegetarian partner was well catered for. Hope to visit again soon. Matthew & Grace... More

Was this review helpful? Yes 2
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

It was very kind of you to take the time to post a review on Trip Advisor about your stay with us at Hetland Hall Hotel . I will pass on your comments to all Staff concerned . We look forward to welcoming you back to Hetland and of course Cara. More

Tamworth, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2014

I visited Hetland Hall Hotel last weekend to attend the wedding of my cousin at Caerlaverock Church, the reception for which was hosted by the Hotel. I could not recommend the establishment more highly. The staff were all highly attentive, very, very hard-working (in particular the barman who was working last Friday Night!) and more than capable. The rooms were... More

Was this review helpful? Yes 2
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you so much for taking the time to post a review on Trip Advisor. The Wedding Day for your Cousin was really lovely and it was a pleasure to welcome you all to Hetland Hall. I will pass on your kind comments to all staff especially Sean , who was your Barman on Friday night. We look forward to... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 15, 2013

A beautiful country house in an idyllic setting overlooking stunning views. This place has plenty of period features with gorgeous open fires. The food was plentiful and tasty and every member of staff made us feel extremely welcome and at home. They were all second to none. We cannot fault this place in any way, shape or form. This is... More

Was this review helpful? Yes 2
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you so much for your lovely review. It was great to see you both again and always wonderful to welcome back couples that have got married in the Hotel. i will pass on your thanks to everyone and we wish you both a Merry Christmas and look forward to seeing you again in 2014. More

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Additional Information about Hetland Hall Hotel

Also Known As:
Best Western Dumfries
Dumfries Best Western
Hetland Hall Hotel Dumfries, Scotland
Address: Carrutherstown, Dumfries DG1 4JX, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Dumfries
Price Range (Based on Average Rates): $$
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