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All 7 Dumfries hotels

Hetland Hall Hotel

Carrutherstown, Dumfries DG1 4JX, Scotland
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69%
Ranked #5 of 7 hotels in Dumfries
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
garricksw18 Brighton, United Kingdom
  • Reviews (211)
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211 people have reviewed this hotel

Traveler rating
    93
    52
    27
    22
    17
See reviews for
57
84
3
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Any
English first
Brighton, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This old family home could be stunning if the owners invested in it but, as so often with Best Western, it is very very tired. The staff were lovely - friendly and helpful, the room big and clean and with an extremely comfortable bed and a great view across the big garden to the hills but the breakfast was poor... More

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Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is in a very pleasant location midway between Dumfries and Gretna on the A75. Care should be taken if using sat nav as the postal code landed me on the A7 some 20minutes away. Enter Carrutherstown as well as the postcode and this lands you only a mile from the hotel. A tip when going to a rural... More

Was this review helpful? Yes 1
South West Scotland
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a 3 nights break as my husband was convalescing from major surgery so we didn't want to travel too far. We stayed in room 30 which overlooked the car park which was not the nicest view considering the grounds are quite spectacular. The room itself was fine, but the ensuite bathroom really needs an upgrade, no electric... More

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Lechlade, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We held our reception here and we all stayed 2 nights. The hotel is lovely with plenty of character. The staff are all friendly and helpful. It is a lovely location for a short break or a special occasion. The gardens were lovely for some special pictures. Highly recommended

Was this review helpful? Yes 1
Leominster, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 2, 2014

We had a great time at the Hetland Hall. The 2 main things that made the stay were the staff and everywhere was lovely and clean. Yes some parts of the hotel are a bit dated and could do with re-vamp. We ate in the lounge on our first night there and the food was resonably priced and good. The... More

Was this review helpful? Yes 1
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you so much for giving us a review following you stay with us for your friend's wedding. We are all glad you had a good time and I believe Evening and the Disco was thoroughly enjoyed by All. More

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 1, 2014

An old building with a bit of character. A bit tired in some areas but thats to be expected in a grand old building. Room was very comfortable, lovely breakfast and pleasant staff. Stayed 2 nights and would recommend.

Was this review helpful? Yes 1
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you for taking the time to review us on Trip Advisor. We are all glad that you enjoyed your stay and I will pass on you comments to all concerned. We look forward to welcoming you back soon. More

Dumfries, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 19, 2014

This was my first meal at Heatland . I enjoyed a lovely meal with my famiy at this hotel. We ate in the restaurant, one of our party had fish and chips from bar menu and this was not a problem . Well presented and lovely friendly service. Will definitely go back.

Was this review helpful? Yes 1
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you very much for your kind review .We are glad you enjoyed your meal and will pass on your comments to Kelsey , our Chef that weekend. More

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2014

(In case, like myself, someone is looking to see if there is a pool here, there isn't! It seems they did have one before but not now. I couldn't find anything to tell me either way when I looked) My husband and I stayed here for 2 nights in May as a sort of birthday treat and 'babymoon' with EasyBreaks.... More

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Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you so much for your lovely review of Hetland Hall after your Stay. I will pass on your comments to all Staff involved especially Laura and her Team. Could I just clear up that the break you booked through the agent included drinks on the first evening but not the second - this is just one of the many... More

Dumfries and Galloway, United Kingdom
1 review
5 of 5 stars Reviewed May 11, 2014 via mobile

Me and my husband went for a meal yesterday for our birthday,s as always trying to find somewhere new to go we decided on hetland hall wow! From start to finish the meal was gorgeous my husband wasnt keen on the starters they had on the restaurant menu and the staff were so lovely an helpful they gave him the... More

Was this review helpful? Yes
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

Thank you for your lovely review regarding the meal you had with us. I am so glad we could accommodate your Husbands wishes - although they were absolutely no problem and our Chef Laura was only too happy to help. We look forward to seeing you again. More

Epsom, United Kingdom
Top Contributor
69 reviews 69 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed May 7, 2014 via mobile

Difficult to actually comment on this hotel as, having travelled 353 miles from home which took 5.5 hours, I was surprised to find the hotel had no rooms available despite a confirmation email regarding our booking from booking.com. Not a great start to our tour of Scotland and we never really got to the route cause of what had gone... More

Was this review helpful? Yes 1
Fiona K, General Manager at Hetland Hall Hotel, responded to this review

We are Sorry that we had not received confirmation of your booking when our Hotel was full. This was due to an issue with the website that you had booked through . I fully appreciate that this is no consolation at all when you travelled all that way, but as you kindly point out , we did everything we could... More

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Additional Information about Hetland Hall Hotel

Address: Carrutherstown, Dumfries DG1 4JX, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Dumfries
Dumfries Best Western
Hetland Hall Hotel Dumfries, Scotland

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Number of rooms
30

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