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All 8 Dumfries hotels

Hetland Hall Hotel

Carrutherstown, Dumfries DG1 4JX, Scotland
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Hetland Hall Hotel
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Ranked #7 of 8 hotels in Dumfries
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Margaret B
  • Reviews (232)
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232 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Any
English first
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

3rd time we have stayed here this year and once again an enjoyable stay, our room was in the annex , clean and spacious , staff very friendly , helpful ,courteous couldn't do enough to make this stay enjoyable. Yes the building may be tired in places however, as with most hotels these days they are running on a tight... More

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Sunderland, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

We had a one night stay at Hetland Hall and we were impressed. Lovely room, lovely food, with a special mention of chefs absolutely delicious apple and pear chutney! Cheerful, friendly and courteous staff. Definitely recommended.

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Edinburgh, United Kingdom
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I got married here in June. The staff couldn't of been more helpful. From Eleanor and the rest of the team in the restaurant serving us breakfast with a smile to Trudi, Sean and Kathryn on the bar in the evening. Our meal was fantastic we had beef, chicken and salmon all cooked perfectly. I certainly can't thank the chefs... More

Was this review helpful? Yes 5
Lincoln, England, United Kingdom
Top Contributor
71 reviews 71 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 1 week ago

Recently stayed here for a wedding, Let's just say as long as the bride enjoyed herself I am happy, however as a guest at the Hetland we arrived to no hot water , a huge room where old meets new but In a mixed mash. The shower door was only half cleaned.....dust was everywhere to the point of sneezing., a... More

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Had a wedding here and I must say very disappointed. The wedding meal was shocking roast beef was cut like a steak and very tough Yorkshire pudding were rock solid and sticky toffee pudding was burnt to a crisp a lot of the wedding guests left there meals. Service was appauling.never asked how much cake was to be cut up... More

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Senior Contributor
29 reviews 29 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Enticed by the photograph! Lovely setting & warm welcome. The entrance & old hall is charming, but we were in the annexe - damp, dusty & cobwebby throughout our stay. A sign on the front door says pet friendly, but it smelt as if an animal had curled up & died under the pile of old furniture at the foot... More

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Liverpool, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 2nights as was attending a wedding here.first impressions were positive..nice frontage and grounds. Friendly welcome on arrival...room 1was massive..clean and nicely decorated..went down to the bar..nice young lad serving but kept dissappearing. Waited ages to get drinks. .so gave up n went bed.next morni g went for a shower no hot water..phoned reception and apparently boiler had... More

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Exeter, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

helpful staff found a ground floor room as I couldn't manage the stairs. Excellent breakfast with lots of choice (but haggis & black pudding looked like cheap bought frozen beefburgers) & quick efficient service. In need of decoration & maintenance. No clock anywhere. Shower room in disabled ground floor room was a wet room and the floor didn't slope towards... More

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Glasgow, United Kingdom
Top Contributor
50 reviews 50 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked first, then checked the reviews and thought, oh dear. However, a completely different experience to some. Booked into room 24 which was very spacious, king size comfortable bed and pillows and large bathroom with new bath, shower and basin. The décor wasn't the most inspiring but perfectly acceptable. Staff at check in, check out, dinner and breakfast could not... More

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world traveller
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked this hotel on a offer, sad to say we think that is why they had a full hotel, it did look to us that othere's all had taken up on the deal. We went for a superior room and we would definately not have said this was superior, we have stayed, around the world at hotels costing less... More

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Additional Information about Hetland Hall Hotel

Address: Carrutherstown, Dumfries DG1 4JX, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Dumfries
Dumfries Best Western
Hetland Hall Hotel Dumfries, Scotland

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Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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