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All 8 Dumfries hotels

BEST WESTERN Station Hotel

3.0 of 5 Hotel   |   49 Lovers Walk, Dumfries DG1 1LT, Scotland
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Ranked #5 of 8 Hotels in Dumfries
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
DJM52 Edinburgh, United Kingdom
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228 reviews from our community

Traveler rating
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    33
    6
    18
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27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edinburgh, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for 1 night (Saturday) - suited our purposes perfectly. Check in was simple and straightforward - our room (30) was on 2nd floor, with nice view over the station car park where there is free parking for hotel residents. Room was slightly tired looking, but couldn't fault it for comfort - pleasantly warm and nice big comfy bed. Bathroom... More 

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West Yorkshire
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Just come back from a 3 night winter break at the Station - it was excellent. The staff on reception (and as a whole) were lovely, friendy, and professional. Our room (42) on the 3rd floor was lovely with a large triple window overlooking the train station and the hills beyond. Some may not think overlooking the train station is... More 

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Dumfries, United Kingdom
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a marvellous meal at this event last night. The food was good scottish fare, served hot . The haggis, jeeps and tatties were a delight, so often dry at other establishments, perfectly cooked and presented. Well done to Aileen, Cameron, James and all the staff for making last night exceptional.

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Stoke-on-Trent, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Hotel is in a great location train station opposite. never heard them once. Bar at night was a bit quiet but really good atmophere and all staff very friendly. The food was amazing I did ask the hotel manager if I could take the chef home even if it was just to cook a starter and mains.. Really worth a... More 

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Oldham
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 19, 2014

I was welcomed at reception courteously and found reception staff very helpful throughout my stay. There was a lift available, which was very good as I was on the top floor, in an "attic room". The free Wifi was excellent, with good reception at all times. The room itself was rather poor...small and dark, with roof timbers so low that... More 

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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed December 3, 2014

I arrived at this hotel at 4:30pm. My room was cold but the heating did not come on. Thinking it was faulty I rang reception to be told that the heating does not come on until 5:00pm, something I have never ever experienced before. It took a very long time to come on and I could not do any work... More 

Was this review helpful? Yes 2
AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Dear Speeds64 I was very sorry to read that you had had such a terrible stay with us. Between the heating controls deciding not to work and someone cementing the lift doors shut, last Monday felt more like Friday the 13th. I'm sorry that this coincided with your stay and that we did not manage to get things sorted satisfactorily.... More 

Brierley Hill, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 24, 2014

We came to this hotel for a nights stay because the hotel we had booked had over booked us and moved us here. We were so pleased they did as our room was much better. The staff were very helpful and the hotel had a very relaxed feel. The Bistro meal was very good and the breakfast was excellent with... More 

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London, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 19, 2014

We spent a night here and it was quiet and comfortable in a lovely big room which was bvery well appointed. We also organized a family gathering - lunch for a dozen of us - which was really nicely set up in a fine room. The food was really nice, better than I had hoped! The service helpful and unobtrusive.... More 

Was this review helpful? Yes 1
AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Dear bfromlondon Thank you for taking the time to write a review and for such positive comments. All glad we were able to help things go smoothly for you. Kind regards, Aileen More 

West Midlands
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 16, 2014

we where supposed to stop at they cairndale but when we got there we had no room they said they had a problem and had booked in to another hotel thank you we gained the station was much better we where made very welcome our room was great so was the food we would stay there again i would recommend... More 

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AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Dear ward47, We were very pleased to be able to make your weekend enjoyable after a shaky start. Look forward to seeing you another time. Kind regards, Aileen & Team More 

Dumfries, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 14, 2014

My boyfriend and I were soaked through today before he had to catch his train. Looking for shelter we walked in made our way to the lounge however at 09:45 the shutters were down. we made our way to the desk to see if the place wasn't open for drinks yet.... The lady was erm let's say not best pleased... More 

Was this review helpful? Yes 4
AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Hi Linzi Sorry I was not able to offer better service at that time. As you say, it was 09.45, just at that time when the breakfast staff are closing up the Bistro at the end of breakfast and I was checking people out and the phone was ringing, and, to be honest we normally just serve teas and coffees... More 

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Additional Information about BEST WESTERN Station Hotel

Address: 49 Lovers Walk, Dumfries DG1 1LT, Scotland
Phone Number:
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Station Hotel 3*
Number of rooms: 32
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Also Known As:
Best Western Dumfries
Dumfries Best Western
BEST WESTERN Station Hotel Dumfries, Scotland

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