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All 8 Dumfries hotels

BEST WESTERN Station Hotel

3.0 of 5 Hotel   |   49 Lovers Walk, Dumfries DG1 1LT, Scotland
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Ranked #3 of 8 Hotels in Dumfries
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
bfromLondon London, United Kingdom
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220 reviews from our community

Traveler rating
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    80
    32
    6
    17
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27
92
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54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent a night here and it was quiet and comfortable in a lovely big room which was bvery well appointed. We also organized a family gathering - lunch for a dozen of us - which was really nicely set up in a fine room. The food was really nice, better than I had hoped! The service helpful and unobtrusive.... More

Was this review helpful? Yes
AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Dear bfromlondon Thank you for taking the time to write a review and for such positive comments. All glad we were able to help things go smoothly for you. Kind regards, Aileen More

West Midlands
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

we where supposed to stop at they cairndale but when we got there we had no room they said they had a problem and had booked in to another hotel thank you we gained the station was much better we where made very welcome our room was great so was the food we would stay there again i would recommend... More

Was this review helpful? Yes
AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Dear ward47, We were very pleased to be able to make your weekend enjoyable after a shaky start. Look forward to seeing you another time. Kind regards, Aileen & Team More

Dumfries, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

My boyfriend and I were soaked through today before he had to catch his train. Looking for shelter we walked in made our way to the lounge however at 09:45 the shutters were down. we made our way to the desk to see if the place wasn't open for drinks yet.... The lady was erm let's say not best pleased... More

Was this review helpful? Yes 1
AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Hi Linzi Sorry I was not able to offer better service at that time. As you say, it was 09.45, just at that time when the breakfast staff are closing up the Bistro at the end of breakfast and I was checking people out and the phone was ringing, and, to be honest we normally just serve teas and coffees... More

Liverpool
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from a very enjoyable stay at this hotel. It is a great old lady of a hotel that is a little dated compared to chain hotels but It makes up for that with bags of character and lovely staff. If you want a Marriott type hotel this is not the place for you. It does have areas that... More

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AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Dear cantthink, With apologies for the delay, I just wanted to thank you, on behalf of the team, for such a great review. It's really nice to be appreciated, "warts and all" as it were, and we're especially glad you liked our food and drink offerings. Hope you can come again some time. Kind regards, Aileen More

Hereford, United Kingdom
1 review
3 of 5 stars Reviewed October 13, 2014

Although we were only let down in one respect (breakfast problems) we did enjoy our stay. Staff were very friendly and helpful. We did get the impression though that the Hotel was in transition and does not quite know its clientel yet.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Beirut, Lebanon
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 10, 2014

I have been staying at this hotel for the last few months once a week as I work in the local area 2 days a week. My accommodation has been varied on a scale from nice to OK however last week I was put in a room that was most definitely the last room in the hotel, with a defective... More

Was this review helpful? Yes 3
AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Dear Guest I'm sorry that you were unhappy with the service you received the last time you stayed. Complaining is certainly allowed - our guests' feedback helps us to understand what we need to improve. I'm not sure, however, that personal abuse is very helpful! BEST WESTERN Station Hotel is progressing through a programme of refurbishment, with bathrooms being a... More

Kilmarnock
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 6, 2014

I was here with a group of Twenty people for three nights and not one person had a complaint. The service was great. Everyone was happy with the rooms. We were Bed and Breakfast. The breakfast was great all locally source food and plenty of choice. Some of us had dinner on Friday night and this was lovely. I would... More

Was this review helpful? Yes
AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Thanks for ther great review, Lizann. Yes, sorry if I was a bit stressed the weekend you were here - there was a wedding on, I think. Just as well I have all these lovely staff to compensate. Hope to see you again next year! Kind regards to all. More

Halifax, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 5, 2014

We stayed over one night en route for the Highlands and were very impressed with all aspects of the hotel. Staff couldn't be more helpful and recommended a short walk around Dumfries which included all the main sights. After a good night's sleep in a well appointed room we enjoyed a good breakfast which set us up for the next... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes
AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Thank you for taking the time to review us on TA, David B. We're glad you were able to make the most of your stopover in Dumfries. There is actually plenty to do in and around the town if you have more time next time. All the best to you. More

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014

On a flying visit to the Dumfries area, I booked a standard double room for 2 nights stay over a weekend at short notice, although the rate was extremely reasonable given the last minute booking. I was travelling by train and the Station Hotel was immediately opposite the rail station, so super handy, especially as I had a considerable amount... More

Was this review helpful? Yes
AileenMcGhie, Owner at BEST WESTERN Station Hotel, responded to this review

Dear the cinepro Thank you so much for taking the time to write such a glowing review. I must say it is very gratifying to have you say that we are investing in the right things. We look forward to seeing you again soon. More

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Additional Information about BEST WESTERN Station Hotel

Address: 49 Lovers Walk, Dumfries DG1 1LT, Scotland
Phone Number:
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Station Hotel 3*
Number of rooms: 32
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Also Known As:
Best Western Dumfries
Dumfries Best Western
BEST WESTERN Station Hotel Dumfries, Scotland

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