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Bay Waverley Castle Hotel

Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
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Bay Waverley Castle Hotel
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Bay Waverley Castle Hotel
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339 reviews from our community

Traveler rating
    80
    119
    77
    37
    26
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57
155
29
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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Dunbar, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

11 of us arrived on Friday 7th November 2014 to be greeted by Rita the receptionist with a cheery Hello and welcome. We proceeded to the Games room to have an enjoyable afternoon playing dominoes, darts and pool. The evening meal was very good with plenty choice to suit everyone. Later we went to the newly refurbished function room and... More

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Widnes
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have just spent the weekend at this hotel on a Shearings coach trip. It was excellent value for money and we couldn't find fault with anything. The food and service in the dining room was very good. The room was clean and beds very comfortable. The evening entertainment was really good and had something for everyone. All in all... More

Was this review helpful? Yes
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

I am glad you enjoyed the entertainment programme on your festive break. People return again and again to see James who is certainly a born entertainer. Thank you for the 5 star rating, I will be sure to pass your comments onto my team. Kind Regards, Daniel McDonald More

Morpeth, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a 4 day stay 14-18 Nov 2014. Cannot fault this abode. Value, comfort, location staff and location. The food quality is just something else for the money paid. We did a Party Weekend and got 8 free drink vouchers for the saturday of our stay. Staff were ever so friendly but not over the top. Would and... More

Was this review helpful? Yes
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

I have passed your comments onto my team who would like to thank you for taking the time to place a review. Shearings certainly have some excellent packages available representing great value for money and I am pleased you enjoyed your short break. Kind Regards, Daniel McDonald More

Reeth, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very clean, good meals and great setting. Would return again if opportunity arose. Can recommend to others. Bedroom looked out over the garden. Short walk down a path to the river. Staff all very polite and cheerful

Was this review helpful? Yes 2
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

I am so pleased you enjoyed your stay and would return. Thank you for placing the review and recommending us to other Trip Advisor users. It is very much appreciated. Kind Regards, Daniel McDonald More

Ayr, United Kingdom
Top Contributor
159 reviews 159 reviews
18 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We travelled to the hotel on a self drive basis to use as a touring base,and found it excellent. We had booked a double and got a twin, but the room (29) was excellent and the staff throughout were courteous and helpful. We would certainly enjoy a return visit before too long. With regard to previous refurbishment issues, the corridors... More

Was this review helpful? Yes
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback and I am pleased to hear we were able to upgrade you during your stay and that you had an enjoyable stay with us. Thank you again for sharing your experience on Trip Advisor and we look forward to seeing again soon. Regards Steve Stott More

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is a lovely building, set in beautiful grounds. We were given a very big ground floor room which was really quiet. All the staff were friendly and efficient.The food was excellent and the chef should be commended. I requested gluten free food and was given loads of choice, all of which was cooked perfectly. The waitress never needed... More

Was this review helpful? Yes 6
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear guest, thank you for the lovely feedback, the team will be equally delighted by your comments. I'm pleased to hear you made full use of the surrounding areas and I am sure other Trip Advisor readers will really appreciate your in depth run down of places to visit. I hope to see you again soon and thank you once... More

norfolk
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just been on another Shearings coach break for 5 days.Hotel in a beautiful place standing quite high up above the road into Melrose.Staff are all very good indeed.Food was also excellent,nothing to much trouble.We couldnt fail to see that the room is in need of a good refurb.and this is happening at the moment,and looking very nice too.Bathroom and loo... More

Was this review helpful? Yes 1
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Guest, Thanks so much for the feedback, which I am pleased to see is mainly positive and that you had an enjoyable stay with us. That said however, we do not rest on our laurels and I for one appreciate all feedback, as do my team as it helps us improve in areas we make be lacking, in this... More

Blackburn, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Welcome by front desk staff friendly and efficient. Ground floor room accessed by a rabbit warren of corridors with very tired decor. Room was clean and comfortable but, again, the decor was a bit sad. Exited room one morning to find 2 men tearing off the wallpaper! The public areas were well decorated but in the evenings we found them... More

Was this review helpful? Yes 1
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Guest, Thank you for giving us your feedback from your recent stay, it is very much appreciated. I am pleased to hear that on the whole your stay was an enjoyable one and the team were on hand to help make it so. We do have an on-going preventative maintenance programme to deal with those tired areas you mention... More

Norwich, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2014

We stayed at this lovely place for 4 nights. Staff and rooms were great. Meals are first class. Melrose is a beautiful place and the surroundings of the hotel are great. I would stay here again and would recommend anyone who is thinking of visiting stay here too. 10 out of 10.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Gary V, Thank you for your lovely review. I shall pass your kind words on to the staff at my next team meeting. Hope to see you again soon, Luke Binks General Manager More

Gloucester, United Kingdom
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 11, 2014

Just returned from a 5 night Shearings break at the Waverley Castle Hotel. The hotel is set within some wonderful wooded grounds, if you have time and the weather is kind the short walk down to the river Tweed is well worth it (especially in the autumn when the leaves are changing colour). I had a single room on the... More

Was this review helpful? Yes 7
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Mike_Mutsilver_Smith, Thank you for taking the time to write your review. I do apologise that you thought your single room was tired and grubby. We do however have 16 single rooms been refurbished at the end of the month, which shows that we take all customer feedback on board and we action where needed to improve the product we... More

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Additional Information about Bay Waverley Castle Hotel

Address: Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Borders > Melrose
Price Range (Based on Average Rates): $$
Number of rooms: 79
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Also Known As:
Waverley Castle Hotel
Waverley Castle Melrose
Bay Waverley Castle Hotel Melrose, Scotland

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