Just got back from a 4 nights stay at the waverley hotel Melrose with my partner,we stayed on a half boad basis with 2 day trips included,our coach driver was Stuart whom I must say was a very pleasant and friendly guy who took the time to acknowledge our presence and you could tell that he genuinely enjoyed his job,on... More

Arrived at hotel to be told that our room was on the top floor and the lift was out of order. No porter service was offered and my husband, who is 72 and has angina,had to carry our cases up 64 stairs. The lift was only repaired three days later. We had paid extra for a Superior Room and felt... More

we had a great stay we were on a shearings coach holiday, the hotel and staff were great room was clean and very warm food good, entertainment was brilliant would go there again More

Really needs significant investment. Lovely setting and well placed for the Scottish Borders but the hotel is still in the 60s. Staff friendly, plenty parking and good water pressure with plenty hot water. The food is spartan and portion controlled. The games room is well equipped but only one pool cue is useable. My better half would not darken the... More

Our 5 day break with Shearings in the Waverley castle was very enjoyable. It's true that the paintwork in our room was a bit chipped and shabby, however we were in one of the cheapest standard rooms. No doubt if you pay a bit more to be upgraded, you'll get more. However, we were on a budget, and we were... More

Just returned on Easter Monday from the Waverly Castle Hotel in Melrose. We were on a five day trip with Shearings and had a very nice time. Yes the hotel wants updating ang painting but as I have said on here before so does my house and yours if your honest. The hotel was warm, we had snow on the... More

Just spent three nights at waverley castle hotel. Food and menues excellent good choice in all courses. Service was excellent as well. All staff were very friendly and helpfull. Entertainment every night. Rooms were comfortable clean and warm. Yes hotel could do with a lick of paint in some areas but for the price we paid who cares. More

Stayed 3 nights at this hotel. Bedroom spacious and bright. Food was good value and always hot. Staff were very helpful and attentive. Hotel was warm and cosy on the first night but then guests complained that it was too hot so rather than turning down the radiators they complained to the staff who arranged to have the heating turned... More

Stayed 4 nights in a rather shabby small single room at the back of the hotel - aren't they always? Food ok, staff lovely though there weren't enough of them, especially in the bar at lunchtime when the one poor Polish guy had to deal with drinks orders and then when he received a food order had to disappear to... More