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All 7 Melrose hotels

Bay Waverley Castle Hotel

Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
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Ranked #4 of 7 hotels in Melrose
A recent review
4 of 5 stars reviewed 4 days ago
pat187047 Gloucester, United Kingdom
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320 people have reviewed this hotel

Traveler rating
    72
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    74
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See reviews for
54
145
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4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
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English first
Gloucester, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here from 18th August for a 4 night Shearings break. My husband and I read the reviews about this hotel before we left. I cannot believe others had visited this hotel. Some reviews were very negative. When we arrived at the hotel the reception staff were most welcoming. We went to our room and were pleasantly surprised. The... More

Was this review helpful? Yes 2
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear pat187047, Thank you ever so much for writing such a nice review on our hotel here at The Waverley Castle, it is wonderful to read and I am go glad you have noticed all the hard work we put in to make each of our guests feel welcome and comfortable during their stay. I do wish you all the... More

Manchester, England, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is situated near the main road going to Melrose centre. There's a path at the side of the hotel leading to the river Tweed for a leisure walk after breakfast/dinner on a dry day/night. My room is a single room but quite comfortable. Bed linens and towels are changed daily although it can be reused for one more... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Leni S, Thank you for taking the time to write your review. I will pass your kind comments on at my next team meeting to the staff mentioned. I will have maintenance investigate your comments regarding water pressure. Hope to see you again soon, Luke Binks General Manager More

essex
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My friend and I returned yesterday from a Shearing's holiday, staying at this hotel for four nights. Our room was adequate. The beds were comfortable and the bathroom on the whole very clean, apart from brown gunge seeping up from the bath plug when the sink taps were turned on for more than a few seconds. I also had to... More

Was this review helpful? Yes
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear EssexPussycat, Thank you for taking the time to write your review. I am afraid you must have booked the wrong hotel when coming on holiday as we have never been or want to be a 4 star hotel. We operate at a budget 3 star, so that we can offer good value to our customers. I mean the price... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I have just come back from this hotel I was discussed by the state of my room there was dirt all over the walls n stains all over the carpet mold in and around the bath room dirt and dust on every thing sanitary towel wrappers in the draw by my bed . The food was ok but not a... More

Was this review helpful? Yes 1
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Jo P, Having read through your review with great detail I firstly would like to offer my deepest apologies. I have however undertaken a full inspection on the room and some of the comments regarding your room are correct. I am in the process of rectifying all points raised at the present. I do hope your experience with us... More

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I were at the lovely hotel, we requested the premier room and can I say it was worth the extra money. The room was just lovely, and they left us wine chocolates, basket of fruit and 2 bottles of still water and 2 bottles of sparking water. The staff were all very friendly and the food was... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Joanne M, Thank you for taking the time to write your review of us here at the Waverley Castle hotel. I am pleased to read that you enjoyed for stay with us. Room 110 is a great front facing room which many of our guests seem to enjoy. I will pass to kind comments on at my next team... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I need to read tripadvisor reviews before booking any more hotel. From the outside the hotel looked fine surrounded on all sides by mature trees. Didn't expect what I found on the inside though. We were given ROOM 1(should have read the reviews). Can only really repeat what other reviews have said. Grubby carpets, TV only received 4 channels. Lack... More

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Guest, I have read your review in great detail, I believe that not only were you harsh; but there were certain parts of your review that are just not true. The wardrobe in your room certainly costs more and is bigger than the usual standard wardrobes you buy for your home. There is enough space to comfortably store 16... More

Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I should have read the reviews before booking. Many reviewers complain about room 315 being in a very poor condition and I can confirm after my stay it is disgusting with filthy carpets and very poorly maintained. I am sure the hotel will respond by saying they are in the middle of a refurbishment programme, but why let this room... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review of us here at the Waverley Castle hotel. Regards, Luke Binks General Manager More

Harrogate
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my second time here. Every time I come here we are greeted with homely and friendly staff. The food at the hotel was just as good as before. Dinning room was a bit hot, but then again it was nearly 28oC outside. Hotel was great value for money and will be back again soon. Thank You All

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Lu B, Thank you for taking the time to review the Waverley Castle hotel. I am pleased that you enjoyed your stay and found the staff to be friendly. I shall pass your comments on at my next team meeting, Kind Regards, Luke Binks General Manager More

Lincoln, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Second visit here, we won't go again. Food average at best, some undercooked, some overcooked and NOT hot. Asked for wine with meal, the wine waiter will attend to you ( he actually was the barman as well) 35 minutes later he turns up, we are having dessert, no thanks. Went out for a run, got back to find the... More

Was this review helpful? Yes
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear james d, Thank you for taking the time to write your review. Your comment will be reviewed and actioned where needed. Regards, Luke Binks General Manager More

Kilmarnock, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from another visit to hotel. Think this was our fourth time there. As usual everything was lovely from check in by very polite young man to staff in bar and in dining room. Entertainment was not supported by many people but the two guys done their best. Only downfall to visit was the attitude of receptionist on saturday... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear elenor k, Thank you for taking your time to write your review on us here at the Waverley Castle hotel. I am please to read that you are one of our many returners. I'm deeply sorry to read that one of my team did not live up to the high standard of customer care we train at our hotel.... More

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Additional Information about Bay Waverley Castle Hotel

Address: Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Borders > Melrose
Price Range (Based on Average Rates): $$
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Also Known As:
Waverley Castle Hotel
Waverley Castle Melrose
Bay Waverley Castle Hotel Melrose, Scotland

124 photos of this hotel

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Amenities

Bar / Lounge Restaurant Wheelchair access
Official Description (provided by the hotel)
The stately looking Waverley Castle Hotel, situated one mile outside the town of Melrose, is set splendidly in five acres of rolling parkland at the heart of the Scottish Borders. Nestling between the River Tweed and the Eildon Hills, it is a stunning building boasting stunning views. Guests can happily relax in the Eildon Restaurant and enjoy outstanding views out over the Eildon Hills. After dinner you can continue your evening in the welcoming bar and ballroom where you can dance the night away to our excellent evening entertainment. The area is perfect for those who like to get out and explore. There are several sightseeing walks to enjoy nearby including one along the River Tweed. Historical Edinburgh is easily accessible by car for a day trip and is well worth a visit for the castle, shops, architecture and much more. ... more   less 
Number of rooms
79

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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