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Bay Waverley Castle Hotel

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Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
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Bay Waverley Castle Hotel
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Bay Waverley Castle Hotel
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393 reviews from our community

Traveler rating
    99
    142
    85
    40
    27
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58
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36
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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Stockport, United Kingdom
Top Contributor
79 reviews 79 reviews
37 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just got back from a lovely five days at the Waverley castle. And as others have said this is an old place and in need of up grading, but please do not let this put you off going, it is a lovely quite hotel set in its own grounds and close to Melrose. the food is good and the staff... More 

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here as part of a Shearings holiday (my first) to the Borders & Edinburgh, and was not sure what to expect given the varied reviews on Tripadvisor. Another reviewer, Mutphy, has described this hotel as "big and old but OK" and I would concur with that assessment. The hotel was clean, the staff were friendly and helpful, the... More 

Was this review helpful? Yes 3
James M, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Dulce P Thank you for taking the time to write your recent review. We are pleased that you enjoyed your stay - we always welcome constructive comments as we strive to meet all customer expectations. We look forward to welcoming you back to Melrose in the near future King regards James More 

Lochwinnoch, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When we drove into the grounds of this hotel on our Caledonian coach tour I was amazed at the immaculate manicured lawns and the beautifully trimmed trees and shrubs surrounding this impressive pale grey concrete hotel. We were welcomed by the assistant manager and check in was quick and efficient. I had requested a quiet room with a walk in... More 

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James M, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Tighnacreag Thank you for you recent review - we are really pleased to read that you enjoyed your stay. I have noted your comments about the tour and driver and forwarded them to Caledonian Travel. We look forward to welcoming you back to The Waverley Castle in the future Kind regards James More 

Belfast, United Kingdom
Top Contributor
59 reviews 59 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Recently used this hotel as a base in the Scottish borders for a motorcycle tour and can't say one bad thing about it. It's old but so are lots of things, it's seen better days but so have lots of things. Most of the staff are foreign but so am I when I'm abroad. Every member of staff I came... More 

Was this review helpful? Yes 1
James M, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear mutphy Thank you for your recent review of your stay. We are pleased you enjoyed your stay , it was a great to have you all staying with us, shame that the weather wasn't that great though. We are so pleased that you are coming back next year - we are all looking forward to it Kind regards James More 

Prudhoe, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a fabulous time at this hotel. Great staff from the manager James to the waiters and other unseen staff members. Everything well taken care of. Great food lovely and tasty. Lovely location out in the country nice and quiet yet only a small walk into Melrose. Good location for relaxation. Looking forward to another visit soon I hope.

Was this review helpful? Yes
James M, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear RaymondDoods Thank you for your lovely review of your stay with us. We are delighted that you enjoyed yourself. It's a great boost for all the team to have such a nice review. We look forward to welcoming you back to Melrose in the future Kind regards James More 

Aldridge
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 11, 2015

Lift out of action , food seemed to be straight from freezer , coach broke down , from change over coach station , sat nav did not work , had to direct driver to first two drops.The first Shearings coach holiday , and will be last

Was this review helpful? Yes 3
James M, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Graham H We are disappointed to read you did not enjoy your stay with us. I can confirm that the lift has been repaired as quickly as possible. I can assure you the food does not come straight from the freezer. I wish you all the best in you future travels Regards James More 

Travelers are raving about these Melrose hotels

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 6, 2015

Just home from a lovely weekend at this hotel. Room refurbished. James the entertainer was hilarious. Very peaceful and relaxing.meals were lovely. Staff very friendly and chef was very helpful with meals as my partner did not like menu on Saturday night as he can be fussy.Will definitely return to this Hotel in the future either by coach or car.... More 

Was this review helpful? Yes 3
James M, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear milliedog1234 Thank you for your recent review of your stay with us. We are so pleased you enjoyed yourselves and we look forward to welcoming you back in the future. Kind regards James More 

Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 29, 2015

My friend and I have just returned from a Monday-Friday break at the Waverley. The bedroom which was a twin room on the ground floor which we asked for at the time of booking, was immaculate and spacious not what we were expecting after reading previous reviews, there was also a convector heater to take the chill of the room... More 

Was this review helpful? Yes 3
James M, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear wynpee Thank you for taking the time to review your recent stay with us. We are so pleased to read your enjoyed your stay. I apologise you didn't receive a replacement heater - I have spoken to the reception staff to try to ensure this does not happen again. Denes & James have asked me to thank you for... More 

Sleaford, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 29, 2015

After reading some of the poor reviews, and looking at some awful photographs of the hotel, we arrived with some trepidation on a Shearing's bus last Monday for a four night stay, but were pleasantly surprised on arrival. Our room (319) was very comfortable and had views, over the three parked buses, to the gardens and the countryside beyond including... More 

Was this review helpful? Yes 3
James M, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear David A Thank you for taking the time to review your stay with us. We are pleased to see you enjoyed your stay. With regards to the staffing of the hotel - we don't discriminate who we employ - many people are not willing to work the shifts we require to cater for our guests. I am sorry you... More 

Bideford, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 26, 2015

We stayed Mon to Fri and paid extra for a premier room. Room was lovely, bed very comfortable. Always good value, meals were good and James the resident entertainer was hilarious, we loved his wit and banter. We stay frequently at different hotels and would recommend them to anyone. You are not paying 5 star money so don't unfairly expect... More 

Was this review helpful? Yes 3
James M, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Lynda G Thank you for taking the time to review your recent stay with us. We are so pleased you enjoyed your stay with us. We look forward to welcoming you back to Melrose in the near future Kind regards James More 

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