We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 7 Melrose hotels

Bay Waverley Castle Hotel

Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
Hotel website
Hotel amenities
Special Offer
CLICK FOR GREAT DEALS
Save Saved
You added Bay Waverley Castle Hotel to your Saves list
Bay Waverley Castle Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Priceline.com
63%
Ranked #4 of 7 hotels in Melrose
A recent review
4 of 5 stars reviewed 3 days ago
thomas d Sunderland, United Kingdom
Write a Review

288 people have reviewed this hotel

Traveler rating
    67
    102
    66
    31
    22
See reviews for
48
129
23
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Sunderland, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Just returned from a nice stay which was tarnished by a terrible last morning in the dining room. Waited nearly one hour for breakfast which was cold and inedible when arrived. The order was also wrong .Hope this was only a blip and will be looked into otherwise I won't be returning

Was this review helpful? Yes 1
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear thomas d, Firstly please accept my apologies that we did not meet your expectations and thank you for giving us your feedback. I have personally investigated your comments regarding your wait on the last morning of your stay I can confirm that this problem has now been corrected. Thank you for bringing these matters to my attention and I... More

Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Very poor all over. Needing a lot of TLC. 2 * dining experience and that's being generous. Abrupt reception staff and mostly foreigners serving the tables. Entertainment for the elderly and hard of hearing. Would we go back....NO!!!!

Was this review helpful? Yes
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear brian s, Thank you for taking the time to write your review. I apologise fro the experience you received here at the Waverley Castle, his is certainly concerning considering the feedback we receive. Staff and entertainment are always complimented, regardless of where they come. I will investigate your comments regarding your dining experience as this is something that we... More

Trowbridge, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed for one night on our way back from Scotland to break our journey , ok you get what you pay for but we wouldn't stop again. The hotel is very tired but to be fair the rooms were clean. Our biggest mistake was having the evening meal which was atrocious and I have never felt as rushed, no... More

Was this review helpful? Yes
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Karen O, Thank you for taking the time to write your review. I will investigate your comments and action where needed. £49.00 B&B for 2 people which includes free entertainment and WIFI i think was good value for money. Kind Regards, Luke Binks General Manager More

Bury, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had to visit Edinburgh at very short notice and could not find anywhere close to stay - found this hotel on a deals website and I was a bit nervous about staying as some of the reviews were not great but it was cheap so I decided to give it a go. What a good decision that was, receptionist was... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Akbrad, Thank you for taking the time to post your review. I am glad to see that you did not let the negative reviews put you off from staying with us here at the Waverley and that you enjoyed your stay. Hope to see you again soon, Luke Binks General Manager More

Bradford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

12 of us went on Holiday to Melrose last month, and stayed at the Waverley Hotel, and I can honestly say (speaking for all of us) it was one of the most enjoyable stays we have had at a Shearing hotel. The hotel itself is very imposing, and actually looks like castle, the food was excellent, the staff very friendly,... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear shirlgirl186408, Thank you for taking the time to write your review. I am glad to read that you and your party enjoyed your stay with us. I will make sure your comments are passed onto my team at the next meeting. Hope to see you again soon, Luke Binks General Manager More

Kelty, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

went back once again to the waverley castle in melrose. had a great time. the staff the food and the entertainment especially james was first class. won't be long before we go back again.thanks to everyone at the hotel.

Was this review helpful? Yes
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Lilias B, Thank you so much for your review and we all do hope to see you again here at the Waverley Castle. Kind Regards, Daniel Robert McDonald Trainee Manager More

Grays Thurrock, null, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a Shearings short break ( Mon 31/03/14-fri 04/04/14 at this hotel and cannot fault any aspect of the holiday---The driver, Jake, was an absolute diamond--he made a potential wash out---it rained every day, the only downside, but clearly beyond Shearings ability to influence-- in to a joy--anyone who has him as their driver should jump at the... More

Was this review helpful? Yes 1
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Janet L, How wonderful it is to read your review, I must say our regular drivers have been coming here for many years now and still do amaze myself with their knowledge of the surrounding areas ha-ha. I will pass on all your comments at our next team meeting and I am sure to say they will all be... More

Falkirk, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Spent Friday to Monday15 - 18th March at this hotel. The staff (especially the waitresses and waiters were extremely helpful and friendly making you feel welcome. The room was clean and comfortable and had tea and coffee making facility. There was entertainment every evening and a separate room if you just wanted to blether. There was a good selection of... More

Was this review helpful? Yes 1
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Celia Y, Thank you for taking the time to write such a nice review on us here at the Waverley Castle. I am delighted to read that you have really enjoined your stay with us and I am sure the staff will be overwhelmed when I pass on your kind words to them. I do hope you consider us... More

West Yorkshire
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from a short break with Shearing's to The Waverley Castle in Melrose. And as with all our holidays with Shearing we had a very nice holiday. The trips were good and our driver Pat was very informative when we were out for the day. We found the hotel and the food good with plenty of choice... More

Was this review helpful? Yes
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear pigletns, Thank you for taking the time to post your review. I am glad to see from your review that you enjoyed your stay and that Shearings are continually offering good holidays. Hope to see you again soon, Luke Binks General Manager More

worldwide
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed here iin february with shearings, the food was very good as is most of shearings hotels, rooms good, entertainment was very good. i think i was expecting too much from this hotel as people were saying how great it was, yes it was good but i have stayed in better shearings hotels and a bit cheaper.

Was this review helpful? Yes
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear hannah20, Thank you for your review on the Waverley Castle hotel. I apologise if you think that we did not offer value for money compared to other hotels in this case. I am glad to see that you did have a good time, but I am sad to read that we had not met your expectations. Kind Regards, Luke... More

Been to Bay Waverley Castle Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bay Waverley Castle Hotel

Also Known As:
Waverley Castle Hotel
Waverley Castle Melrose
Bay Waverley Castle Hotel Melrose, Scotland
Address: Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Borders > Melrose
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Melrose
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The stately looking Waverley Castle Hotel, situated one mile outside the town of Melrose, is set splendidly in five acres of rolling parkland at the heart of the Scottish Borders. Nestling between the River Tweed and the Eildon Hills, it is a stunning building boasting stunning views. Guests can happily relax in the Eildon Restaurant and enjoy outstanding views out over the Eildon Hills. After dinner you can continue your evening in the welcoming bar and ballroom where you can dance the night away to our excellent evening entertainment. The area is perfect for those who like to get out and explore. There are several sightseeing walks to enjoy nearby including one along the River Tweed. Historical Edinburgh is easily accessible by car for a day trip and is well worth a visit for the castle, shops, architecture and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Bay Waverley Castle Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Bay Waverley Castle Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.