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Bay Waverley Castle Hotel

Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
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Bay Waverley Castle Hotel
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Bay Waverley Castle Hotel
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331 reviews from our community

Traveler rating
    74
    117
    77
    37
    26
See reviews for
56
151
29
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Norwich, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this lovely place for 4 nights. Staff and rooms were great. Meals are first class. Melrose is a beautiful place and the surroundings of the hotel are great. I would stay here again and would recommend anyone who is thinking of visiting stay here too. 10 out of 10.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Gary V, Thank you for your lovely review. I shall pass your kind words on to the staff at my next team meeting. Hope to see you again soon, Luke Binks General Manager More

Gloucester, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from a 5 night Shearings break at the Waverley Castle Hotel. The hotel is set within some wonderful wooded grounds, if you have time and the weather is kind the short walk down to the river Tweed is well worth it (especially in the autumn when the leaves are changing colour). I had a single room on the... More

Was this review helpful? Yes 4
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Mike_Mutsilver_Smith, Thank you for taking the time to write your review. I do apologise that you thought your single room was tired and grubby. We do however have 16 single rooms been refurbished at the end of the month, which shows that we take all customer feedback on board and we action where needed to improve the product we... More

Bolton, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed at the Waverley Castle several times. The room for our first stay was dreadful (extremely small, dirty, tiny bathroom, torn curtains/bedding, damaged furniture - no amount of complaining made any difference). Since then, we have therefore always had a superior room, which are nice but are beginning to look dated and being at the back of the... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Rita G, Thank you for taking the time to write your review. I have read your review in great detail and while the first part of your review relates to July 2011 when you stayed in room 210. I can ensure you and all other reviewers that since then, all twin rooms have been refurbished and only 4 double... More

Sheffield, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Waverley castle hotel on a Shearings 5 day holiday. First impressions very grand and set in a lovely location about a 20 minute walk from Melrose. Our room on the third floor and at the very end of the corridor was spacious but in need of a little TLC. The bed was very comfortable but is squashed... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear wild110, Thank you for the lovely review. I will pass your comments onto the staff and investigate the points you have raised. Kind Regards, Luke Binks General Manager More

Kelty, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We used the CO-OP travel agents for our weekend stay. As I am wheelchair bound this was highlighted at the travel agents and the rooms were designated prior to our arrival on the ground floor. We had travelled 70 miles and our registration time was 15:00hrs and we arrived approx.15:10 at the reception desk. The receptionist was an elderly woman,... More

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Edwin H, Thank you for taking the time to write your review of us here at the Waverley Castle hotel. I would like to firstly stay that our hotel website and all booking agents do state that this is NOT a disabled friendly hotel due to the structure, age and listing. All guests with special requirements are advised to... More

DUNFERMLINE
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just come back from a two night break at the Waverley, bar ballroom and reception all been had a recent face lift. Most of the rooms also newly decorated.Nice comfy bed room was on ground floor and a good size. Plenty of choices for breakfast and dinner . Entertainment on both friday and saturday night not laughed as much in... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Elsy B, Thank you for your recent review. I am pleased to read that you enjoyed your time with us. I apologise if the Bar not opening earlier inconvenienced you in anyway. Drinks are available all day from reception with there are plenty of lounges for you to enjoy refreshments in. I am sorry if this is not clear... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a Monday to Friday break as the hotel was reccommended by the staff at The St George Hotel in Harrogate. I was told this hotel had great entertainment and it does! I thoroughly enjoyed my stay and would reccomend it to anyone. All the staff from the management to the room cleaners were pleasent, polite and... More

Was this review helpful? Yes
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Tracey H, Thank you for taking the time to write a write on us here at the Waverley Castle Hotel. I am pleased to read all your comments, to which i we feedback to the team at my next meeting. Kind Regards, Luke Binks General Manager More

Ormskirk, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I had a self drive break at the Waverley Castle Hotel, it was a perfect location for touring around the area. The hotel is lovely and we found the staff all very friendly and helpful. Our room was very comfortable,clean and nicely decorated. The food was good with plenty of choice and we enjoyed the evening entertainment.... More

Review collected in partnership with this hotel

Was this review helpful? Yes 4
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Pauline B, Thank you for your review. I will pass your comments on at my next team meeting. Hope to see you again soon, Luke Binks General Manager More

Exeter, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We,my wife some friends and myself enjoyed our stay at the Waverly finding the food to be very good and the service swift and always with a smile. The location was nice with easy access to the riverside walks and far enough away from the town to ensure a peaceful night and whilst we are not really ones for evening... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Clive F, Thank you for taking the time to write your review of us here at the Waverley Castle Hotel. I am pleased to read that you enjoyed your stay with us. I do apologise that refurbishment work was been carried out during your stay of the Bar and Ballroom. I can confirm that they are now complete and... More

Coventry, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 14, 2014

Travelled with Shearings our driver Steve gave excellent commentary on places of interest. On arrival made very welcome by Rita. Room well decorated/clean & comfortable bed. Meals breakfast & Evening very good,nice & hot & good selection on menu.Entertainment average not as good as other Shearings Hotels. But on the whole would stay here again & recommend it.

Was this review helpful? Yes 2
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Irene W, Having read your review I am delighted you loved your stay at The Waverley Castle Hotel and I am also very please Steve and Rita made your stay extra special. I am glad you loved our food and all your comments will be passed on at our next team meeting. All the best for the future and... More

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Additional Information about Bay Waverley Castle Hotel

Address: Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Borders > Melrose
Price Range (Based on Average Rates): $$
Number of rooms: 79
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Also Known As:
Waverley Castle Hotel
Waverley Castle Melrose
Bay Waverley Castle Hotel Melrose, Scotland

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