We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 7 Melrose hotels

Bay Waverley Castle Hotel

Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
Hotel website
Hotel amenities
Special Offer
£10 A NIGHT DEALS
Save Saved
You added Bay Waverley Castle Hotel to your Saves list
Bay Waverley Castle Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
62%
Ranked #4 of 7 hotels in Melrose
A recent review
5 of 5 stars reviewed 6 days ago
whiteroseFortWilliam Fort William
  • Overview
  • Reviews (308)
  • Photos (108)
  • Amenities
  • Q&A
  • Room tips (115)
  • Location
  • More
Write a Review

308 people have reviewed this hotel

Traveler rating
    70
    110
    72
    34
    22
See reviews for
54
138
25
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Fort William
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We really enjoyed our 5 days break,at this hotel.Food was good,different menu each night,plus you could order chef 's special if you wanted to. I pre-booked room 2,which had a walk in shower and was on the ground floor,as my Husband is Disabled and cannot walk to far without being breathless. Our room had been re-furbished and it looked really... More

Was this review helpful? Yes
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear whiteroseFortWilliam, Thank you for taking the time to write your review of us here at the Waverley Castle hotel. I am pleased to read that you enjoyed your stay with us and I will pass your comments on at my next team meeting. Hope to see you again soon, Luke Binks General Manager More

Edinburgh, United Kingdom
Top Contributor
90 reviews 90 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked a weekend break Fri/Mon at this Shearing's owned hotel. Although the price quoted was £248 the website would not confirm my reservation. I phoned head office to be told that there was only one 'premier' room left but that cost an additional £99. I was told that a discount code I had received by email did not apply.... More

Was this review helpful? Yes
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear jerryattrick, Thank you once again for a lovely review of the Waverley Castle Hotel. I am glad to see that we are still offering good service from your last review in 2012. I apologise if you think that reception didn’t offer good service. However we did not take your booking and while there was only a Premier Room from... More

Motherwell, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

A first foray into the southern reaches of the old country and a salutary experience it was. The reception in any hotel creates the first impression and sets the tone. And so it was here. Nobody at home for approximately twenty minutes as we tried in vain to check in. Search parties failed to locate a single member of staff... More

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear JoetheBusDriver, I deeply apologise for the time it took to check you and your partner in. The receptionist was attending to another guest on the first floor. The receptionist was only away from his desk for 10 Minutes, so I don't really understand why you have said double that. The Hotel is currently undergoing an on-going refurbishment which will... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Firstly the staff were very good, helpful and polite. James, the entertainer did his best with the audience he had! Don't think all the old people appreciated the 'camp' humour or jokes about their age. But he worked hard. Sadly the windows needed a good clean. I WAS on the ground floor and had no nets to guard my privacy.... More

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Vi Vien S, Thank you for writing your recent review of us here at the Waverley Castle Hotel. I will look into your window remark as the windows were only cleaned 3 days prior to your arrival. Net curtains were fazed out and replaced with blinds, however if you had wished for net curtains, you only had to ask.... More

Lincoln, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just returned from a five day break in Melrose. We are old hands at the Bay Hotel Group, and have always been more than happy with the "value for money" factor. The Waverley Castle was no exception - in fact I would put it very close to the top in this very competitive sector of the industry. Set... More

Was this review helpful? Yes 4
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear John P, Thank you for taken the time to write your review of us here at the Waverley Castle hotel. I am pleased to read that you found us value for money and in keeping with the high standards of the Bay estate. Hope to see you again in the near future. Kind Regards, Luke Binks General Manager More

2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 9, 2014

If I had to write this review after the first 10 minutes at the Waverley Castle I would have been telling it very differently. The woman on reception was grumpy and obviously didn't want to be there. The room that we were allocated was cold and had a damp patch on the wall. When we plucked up the courage to... More

Was this review helpful? Yes 4
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Andy M, Thank you for your feedback. I am pleased to hear that the second room was more to your liking. I don't understand the 'grumpy lady comment', as my male, Trainee Manager dealt with the issues you raised and ensure that you got a room more suited to your needs. The lady in question only welcomed the coach... More

Durham, United Kingdom
Top Contributor
112 reviews 112 reviews
38 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed June 9, 2014 via mobile

Spent a day here whilst dropping my mother and disabled father off at the hotel, after a 2 hour drive we met the shearings bus on the way in but the receptionist was swift in booking in and we waited no time at all. My dad had his oxygen delivered to the room and all was set up when we... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Andrew S, Thank you for the kind review. I am pleased to read that you enjoyed your stay with us here at the Waverley Castle. Hope to see you again in the near future, Kind Regards, Luke Binks General Manager More

Dorset
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 5, 2014

We went on a Shearings 5 day break in May to Melrose. The hotel was excellent and the staff very friendly. Our room was surprisingly spacious, clean and had everything we needed, although it would have been nice had we had freeview, 4 channels was very limiting in view of the dire entertainment in the ballroom - sorry but it... More

Was this review helpful? Yes 3
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Heather M, Thank you for taking the time to write your review of us here at the Waverley Castle hotel. Your comments regarding tours and freeview will be passed onto the relevant people. I am pleased to read that you enjoyed your room and the staff at the hotel. With regards to the entertainment, I am afraid it’s down... More

fife scotland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 3, 2014

Booked hotel Last minute ,was a hotel in lovely ground. Inside was clean but a bit tired looking. Food was poor. Just run of the mill frozen stuff tasteless. Think they have a cook rather than a chief. Good price for a night stay.

Was this review helpful? Yes 1
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Littleecho, Thank you for your comments; they will be passed on at our next team meeting. Kind Regards, Daniel Robert McDonald Trainee Manager More

Chester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 3, 2014

Just had a five day break with Shearings staying at the Waverly Castle Hotel at Melrose, We stayed in room number one which has been updated to a nice standard but was very noisy from the restaurant which was above the room from after dinner till about ten o clock in the evening and then started at about six fifteen... More

Was this review helpful? Yes 1
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Derrick J Thank you for taking the time to write your review on us here at the Waverley Castle, I am sorry you were receiving these problems with your room and bar service; I was not aware of this at the time and I wish you would have brought this to my attention so I could have rectified the... More

Owners: What's your side of the story?
If you own or manage Bay Waverley Castle Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Bay Waverley Castle Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bay Waverley Castle Hotel

Address: Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Borders > Melrose
Price Range (Based on Average Rates): $$
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and BookingOdigeoWL so you can book your Bay Waverley Castle Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Waverley Castle Hotel
Waverley Castle Melrose
Bay Waverley Castle Hotel Melrose, Scotland

108 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (103)
Viewed
Hotel & grounds (16)
Viewed
Room/suite (64)
Viewed
View from room (2)
Viewed
Bathroom (3)
Viewed
Family/play areas (2)
Viewed
Dining (1)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (3)
Viewed
Pool/beach area (1)

Amenities

Bar / Lounge Restaurant Wheelchair access
Official Description (provided by the hotel)
The stately looking Waverley Castle Hotel, situated one mile outside the town of Melrose, is set splendidly in five acres of rolling parkland at the heart of the Scottish Borders. Nestling between the River Tweed and the Eildon Hills, it is a stunning building boasting stunning views. Guests can happily relax in the Eildon Restaurant and enjoy outstanding views out over the Eildon Hills. After dinner you can continue your evening in the welcoming bar and ballroom where you can dance the night away to our excellent evening entertainment. The area is perfect for those who like to get out and explore. There are several sightseeing walks to enjoy nearby including one along the River Tweed. Historical Edinburgh is easily accessible by car for a day trip and is well worth a visit for the castle, shops, architecture and much more. ... more   less 
Number of rooms
79

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer