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All 7 Melrose hotels

Bay Waverley Castle Hotel

Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
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Ranked #5 of 7 Hotels in Melrose
A recent review
4 of 5 stars reviewed yesterday
Clive F Exeter, England, United Kingdom
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323 reviews from our community

Traveler rating
    72
    115
    74
    37
    25
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54
147
27
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Exeter, England, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

We,my wife some friends and myself enjoyed our stay at the Waverly finding the food to be very good and the service swift and always with a smile. The location was nice with easy access to the riverside walks and far enough away from the town to ensure a peaceful night and whilst we are not really ones for evening... More

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Was this review helpful? Yes
Coventry, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Travelled with Shearings our driver Steve gave excellent commentary on places of interest. On arrival made very welcome by Rita. Room well decorated/clean & comfortable bed. Meals breakfast & Evening very good,nice & hot & good selection on menu.Entertainment average not as good as other Shearings Hotels. But on the whole would stay here again & recommend it.

Was this review helpful? Yes
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Irene W, Having read your review I am delighted you loved your stay at The Waverley Castle Hotel and I am also very please Steve and Rita made your stay extra special. I am glad you loved our food and all your comments will be passed on at our next team meeting. All the best for the future and... More

Barrow-in-Furness, United Kingdom
2 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Very dated. Paid extra for superior room the windows of which were nailed shut because they were old sash type windows.Food not very good, breakfast was lukewarm fried eggs were more like hard boiled.What sort of a chef serves Pork loin in caramelised sauce with ratatouille type veg.Entertainment was good when you could hear it over a group of walkers... More

Was this review helpful? Yes 1
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear 292Pebbles, I am so sorry that you experienced such thing here at the Waverley Castle, as we take all of our reviews into consideration I can inform you that all our Superior Room windows do in fact open but however they are restricted as are all of our windows in all of our rooms. With regards to the Breakfast... More

Gloucester, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here from 18th August for a 4 night Shearings break. My husband and I read the reviews about this hotel before we left. I cannot believe others had visited this hotel. Some reviews were very negative. When we arrived at the hotel the reception staff were most welcoming. We went to our room and were pleasantly surprised. The... More

Was this review helpful? Yes 3
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear pat187047, Thank you ever so much for writing such a nice review on our hotel here at The Waverley Castle, it is wonderful to read and I am go glad you have noticed all the hard work we put in to make each of our guests feel welcome and comfortable during their stay. I do wish you all the... More

Manchester, England, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel is situated near the main road going to Melrose centre. There's a path at the side of the hotel leading to the river Tweed for a leisure walk after breakfast/dinner on a dry day/night. My room is a single room but quite comfortable. Bed linens and towels are changed daily although it can be reused for one more... More

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Leni S, Thank you for taking the time to write your review. I will pass your kind comments on at my next team meeting to the staff mentioned. I will have maintenance investigate your comments regarding water pressure. Hope to see you again soon, Luke Binks General Manager More

essex
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 weeks ago

My friend and I returned yesterday from a Shearing's holiday, staying at this hotel for four nights. Our room was adequate. The beds were comfortable and the bathroom on the whole very clean, apart from brown gunge seeping up from the bath plug when the sink taps were turned on for more than a few seconds. I also had to... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear EssexPussycat, Thank you for taking the time to write your review. I am afraid you must have booked the wrong hotel when coming on holiday as we have never been or want to be a 4 star hotel. We operate at a budget 3 star, so that we can offer good value to our customers. I mean the price... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 11, 2014

I have just come back from this hotel I was discussed by the state of my room there was dirt all over the walls n stains all over the carpet mold in and around the bath room dirt and dust on every thing sanitary towel wrappers in the draw by my bed . The food was ok but not a... More

Was this review helpful? Yes 1
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this review

Dear Jo P, Having read through your review with great detail I firstly would like to offer my deepest apologies. I have however undertaken a full inspection on the room and some of the comments regarding your room are correct. I am in the process of rectifying all points raised at the present. I do hope your experience with us... More

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 7, 2014

My husband and I were at the lovely hotel, we requested the premier room and can I say it was worth the extra money. The room was just lovely, and they left us wine chocolates, basket of fruit and 2 bottles of still water and 2 bottles of sparking water. The staff were all very friendly and the food was... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Joanne M, Thank you for taking the time to write your review of us here at the Waverley Castle hotel. I am pleased to read that you enjoyed for stay with us. Room 110 is a great front facing room which many of our guests seem to enjoy. I will pass to kind comments on at my next team... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 4, 2014

I need to read tripadvisor reviews before booking any more hotel. From the outside the hotel looked fine surrounded on all sides by mature trees. Didn't expect what I found on the inside though. We were given ROOM 1(should have read the reviews). Can only really repeat what other reviews have said. Grubby carpets, TV only received 4 channels. Lack... More

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Guest, I have read your review in great detail, I believe that not only were you harsh; but there were certain parts of your review that are just not true. The wardrobe in your room certainly costs more and is bigger than the usual standard wardrobes you buy for your home. There is enough space to comfortably store 16... More

Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 3, 2014

I should have read the reviews before booking. Many reviewers complain about room 315 being in a very poor condition and I can confirm after my stay it is disgusting with filthy carpets and very poorly maintained. I am sure the hotel will respond by saying they are in the middle of a refurbishment programme, but why let this room... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review of us here at the Waverley Castle hotel. Regards, Luke Binks General Manager More

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Additional Information about Bay Waverley Castle Hotel

Address: Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Borders > Melrose
Price Range (Based on Average Rates): $$
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Also Known As:
Waverley Castle Hotel
Waverley Castle Melrose
Bay Waverley Castle Hotel Melrose, Scotland

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