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All 7 Melrose hotels

Bay Waverley Castle Hotel

Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
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62%
Ranked #4 of 7 hotels in Melrose
A recent review
5 of 5 stars reviewed 5 days ago
Luke B Harrogate
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313 people have reviewed this hotel

Traveler rating
    71
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    73
    36
    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Harrogate
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is my second time here. Every time I come here we are greeted with homely and friendly staff. The food at the hotel was just as good as before. Dinning room was a bit hot, but then again it was nearly 28oC outside. Hotel was great value for money and will be back again soon. Thank You All

Was this review helpful? Yes 1
Lincoln, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Second visit here, we won't go again. Food average at best, some undercooked, some overcooked and NOT hot. Asked for wine with meal, the wine waiter will attend to you ( he actually was the barman as well) 35 minutes later he turns up, we are having dessert, no thanks. Went out for a run, got back to find the... More

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MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear james d, Thank you for taking the time to write your review. Your comment will be reviewed and actioned where needed. Regards, Luke Binks General Manager More

Kilmarnock, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just returned from another visit to hotel. Think this was our fourth time there. As usual everything was lovely from check in by very polite young man to staff in bar and in dining room. Entertainment was not supported by many people but the two guys done their best. Only downfall to visit was the attitude of receptionist on saturday... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear elenor k, Thank you for taking your time to write your review on us here at the Waverley Castle hotel. I am please to read that you are one of our many returners. I'm deeply sorry to read that one of my team did not live up to the high standard of customer care we train at our hotel.... More

Hythe, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Returned from Shearings 5 day holiday. to Melrose, Waverley Castle. Had a single room. Ensuite in 'Broom Cupboard' no window, no fan. Door only opened half way, then hit wall. Had to walk in stand by loo, close door to get to the shower. Handbasin in room. Weather was very hot, but could only open window 4". HAD TO PAY... More

Was this review helpful? Yes 1
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Patricia S, Thank you for taking the time to write your review. I am sorry to read that you did not enjoy your room with us here at the Waverley Castle Hotel. The hotel is currently undergoing an ongoing refurbishment plan. I will pass your comments onto the people you booked through regarding the single supplement. Kind Regards, Luke... More

Wooler
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived for our one night treat dead on 3pm and managed to squeeze in before the arriving coach party disembarked. The room was clean, on the ground floor with a nice view of the garden. On the whole, the hotel felt in need of attention, although the staff we met were very accommodating and friendly. We ate out, as... More

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MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear BarbWooler, I am sorry to read that you did not enjoy your experience with us here at the Waverley Castle. I apologise if the receptionist did not inform you of the dining times in the Restaurant, this is certainly an isolated incident. There is however a guest information pack in your room that explains this all for you though.... More

Fort William
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed our 5 days break,at this hotel.Food was good,different menu each night,plus you could order chef 's special if you wanted to. I pre-booked room 2,which had a walk in shower and was on the ground floor,as my Husband is Disabled and cannot walk to far without being breathless. Our room had been re-furbished and it looked really... More

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MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear whiteroseFortWilliam, Thank you for taking the time to write your review of us here at the Waverley Castle hotel. I am pleased to read that you enjoyed your stay with us and I will pass your comments on at my next team meeting. Hope to see you again soon, Luke Binks General Manager More

Edinburgh, United Kingdom
Top Contributor
90 reviews 90 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked a weekend break Fri/Mon at this Shearing's owned hotel. Although the price quoted was £248 the website would not confirm my reservation. I phoned head office to be told that there was only one 'premier' room left but that cost an additional £99. I was told that a discount code I had received by email did not apply.... More

Was this review helpful? Yes
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear jerryattrick, Thank you once again for a lovely review of the Waverley Castle Hotel. I am glad to see that we are still offering good service from your last review in 2012. I apologise if you think that reception didn’t offer good service. However we did not take your booking and while there was only a Premier Room from... More

Motherwell, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A first foray into the southern reaches of the old country and a salutary experience it was. The reception in any hotel creates the first impression and sets the tone. And so it was here. Nobody at home for approximately twenty minutes as we tried in vain to check in. Search parties failed to locate a single member of staff... More

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear JoetheBusDriver, I deeply apologise for the time it took to check you and your partner in. The receptionist was attending to another guest on the first floor. The receptionist was only away from his desk for 10 Minutes, so I don't really understand why you have said double that. The Hotel is currently undergoing an on-going refurbishment which will... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Firstly the staff were very good, helpful and polite. James, the entertainer did his best with the audience he had! Don't think all the old people appreciated the 'camp' humour or jokes about their age. But he worked hard. Sadly the windows needed a good clean. I WAS on the ground floor and had no nets to guard my privacy.... More

Was this review helpful? Yes 2
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear Vi Vien S, Thank you for writing your recent review of us here at the Waverley Castle Hotel. I will look into your window remark as the windows were only cleaned 3 days prior to your arrival. Net curtains were fazed out and replaced with blinds, however if you had wished for net curtains, you only had to ask.... More

Lincoln, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 21, 2014

We have just returned from a five day break in Melrose. We are old hands at the Bay Hotel Group, and have always been more than happy with the "value for money" factor. The Waverley Castle was no exception - in fact I would put it very close to the top in this very competitive sector of the industry. Set... More

Was this review helpful? Yes 4
MrBinksGM, General Manager at Bay Waverley Castle Hotel, responded to this review

Dear John P, Thank you for taken the time to write your review of us here at the Waverley Castle hotel. I am pleased to read that you found us value for money and in keeping with the high standards of the Bay estate. Hope to see you again in the near future. Kind Regards, Luke Binks General Manager More

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Additional Information about Bay Waverley Castle Hotel

Address: Skirmish Hill | Waverley Road, Melrose TD6 9AA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Borders > Melrose
Price Range (Based on Average Rates): $$
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Also Known As:
Waverley Castle Hotel
Waverley Castle Melrose
Bay Waverley Castle Hotel Melrose, Scotland

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Amenities

Bar / Lounge Restaurant Wheelchair access
Official Description (provided by the hotel)
The stately looking Waverley Castle Hotel, situated one mile outside the town of Melrose, is set splendidly in five acres of rolling parkland at the heart of the Scottish Borders. Nestling between the River Tweed and the Eildon Hills, it is a stunning building boasting stunning views. Guests can happily relax in the Eildon Restaurant and enjoy outstanding views out over the Eildon Hills. After dinner you can continue your evening in the welcoming bar and ballroom where you can dance the night away to our excellent evening entertainment. The area is perfect for those who like to get out and explore. There are several sightseeing walks to enjoy nearby including one along the River Tweed. Historical Edinburgh is easily accessible by car for a day trip and is well worth a visit for the castle, shops, architecture and much more. ... more   less 
Number of rooms
79

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