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The Palace Hotel

20 George Street, Oban PA34 5SB, Scotland
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1 room 1 guest
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91 Reviews from our TripAdvisor Community

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Traveler rating
    10
    28
    24
    9
    20
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25
34
5
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (91)
  • Mar-May only
    (20)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (8)
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New Haven, Connecticut
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Room was tiny..mattress hard as a rock, bumpy, and very uncomfortable. Internet useless. Staff not knowledgeable about town or very helpful. Bathroom clean but peeling wallpaper, broken shower door. Only good thing was great view over the harbor, but not worth it, given the uncomfortable conditions. Sad little place.

Was this review helpful? Yes
ManagerOban, Manager at The Palace Hotel, responded to this review

We are sorry that you did not enjoy your stay with us. While the room is small it has high power heating, double glazing, satellite television, etc. As for the internet this seems very strange as the room has a router, ethernet connection and 3g internet as another option. When you enquired at the reception about being unable to get... More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 17, 2015

Was a bit sceptic staying at the hotel because of the reviews. Very helpful lady checking us in as we arrived late. One room was nicely refurbished. It was clean. Good location just in the town centre. Breakfast is not included but they have a small restaurant. Comparing to other hotels the food is a bit expensive and could have... More 

Was this review helpful? Yes
ManagerOban, Manager at The Palace Hotel, responded to this review

Thank you for the kind words regarding your stay. The owner herself stayed up to let you into the hotel despite arriving several hours after our latest check in time. We are sorry that you did not see the notices advising guests on how to use the wifi it is shown on every menu and at the reception. The main... More 

Wainwright, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 5, 2015

We actually really liked this place. It was in a FANTASTIC location, however parking was not available through the hotel so you will have to pay for street parking if it is not after 6pm. This place is not wheelchair friendly as there is no elevator, just a lot of stairs. The room itself was nice with a comfy bed... More 

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Isle of Mull, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 25, 2015

I live on the Isle of Mull and got marooned in Oban as the ferries were cancelled. Needed to have a hotel near the pier as I injured my leg and found walking quite difficult. Tried usual hotels but they were full. On entering The Palace the flowers in pots were half dead - not a good sign. Given a... More 

Was this review helpful? Yes 1
ManagerOban, Manager at The Palace Hotel, responded to this review

We are disappointed to receive this review. Despite having very limited availability on the date in question we managed to provide one of our lowest rooms to someone who seemed to have difficulty walking. Assistance was offered with luggage and advice was given on how to use all appliances. As she seemed rather distressed at missing her connection and had... More 

Travelers are raving about these Oban hotels

Hobart, Australia
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed May 21, 2015

The first thing U'll notice when U get to reception desk is the overpowering smell of cats' urine. I didn't even think of having breakfast because of the smell in the dining room. The whole place could badly do with a face lift or maybe gutting and rebuilding (leaving the rather lovely facade intact). Staff's (manager?) attitude was unwelcoming and... More 

Was this review helpful? Yes 1
ManagerOban, Manager at The Palace Hotel, responded to this review

We are rather perplaxed by this review. The guests had booked a cheap non refundable offer through a travel agent then cancelled before arrival claiming that the agent had offered them free cancellations. The guests did not reinstate the booking with the travel agent but arrived anyway. The manager never met with the guests at anytime and the owner gave... More 

Scotland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 29, 2015

Lovely clean and comfortable, and with the sea views its a great location. The staff are friendly too breakfast well worth it. Would definitely recommend this hotel. Oban offers a lot of night life with restaurants and pubs.

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Alness
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 27, 2015

Arrived at this hotel on my motorcycle, parked the bike, walked into the foyer with all my heavy leathers on only to find that reception was up on the 1st floor! As the hotel is a traditional building on the promenade of Oban, it has very high ceilings resulting in the 1st floor being 2 flights of stairs up and... More 

Was this review helpful? Yes 1
ManagerOban, Manager at The Palace Hotel, responded to this review

Thank you for the time taken to write a review. As you correctly state there are a lot of stairs in the building however there are only 5 floors including the ground floor in the building. We always try and make guests aware of this before booking and try and keep a couple of lower rooms for our less mobile... More 

Manchester, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed April 9, 2015

We stayed at this hotel for one night after travelling down the West Coast, the hotel was everything that we look for as a hotel, clean, welcoming and friendly staff. Having not booked any accommodation for the night we came across the hotel in an ideal location right on the sea front, clearly having improvement works carried out as indicated... More 

Was this review helpful? Yes
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed February 22, 2015

For the price, this was a great place to stay the night & the landlady was very welcoming on arrival. She spoke to us at length & made us feel very welcome & the rooms were fine for what we'd paid for, great view on the front side facing of our rooms. Despite a late check-in & out she was... More 

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Hamilton
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 13, 2015

Booked into this hotel for one night at the last minute (the day before). Generally all we look for in a hotel is clean bed, bathroom and surroundings, warm and welcoming. This hotel was very untidy, the entrance way had lots of stuff lying around and you have to go up to the first floor to check in (signage for... More 

Was this review helpful? Yes 1
ManagerOban, Manager at The Palace Hotel, responded to this review

This room being described has recently been completely refurbished with all other guests giving this room at least a 4 star rating so it seems strange to have such a contrasting review for the same room. It has new double glazed windows, insulated walls and 24 hour digitally controlled heating. As per regulations the light and towel rail switches are... More 

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