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The Palace Hotel

20 George Street, Oban PA34 5SB, Scotland
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88 Reviews from our TripAdvisor Community

Traveler rating
    10
    27
    23
    9
    19
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24
32
5
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (88)
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Isle of Mull, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 25, 2015

I live on the Isle of Mull and got marooned in Oban as the ferries were cancelled. Needed to have a hotel near the pier as I injured my leg and found walking quite difficult. Tried usual hotels but they were full. On entering The Palace the flowers in pots were half dead - not a good sign. Given a... More 

Was this review helpful? Yes 1
ManagerOban, Manager at The Palace Hotel, responded to this review

We are disappointed to receive this review. Despite having very limited availability on the date in question we managed to provide one of our lowest rooms to someone who seemed to have difficulty walking. Assistance was offered with luggage and advice was given on how to use all appliances. As she seemed rather distressed at missing her connection and had... More 

Hobart, Australia
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed May 21, 2015

The first thing U'll notice when U get to reception desk is the overpowering smell of cats' urine. I didn't even think of having breakfast because of the smell in the dining room. The whole place could badly do with a face lift or maybe gutting and rebuilding (leaving the rather lovely facade intact). Staff's (manager?) attitude was unwelcoming and... More 

Was this review helpful? Yes 1
ManagerOban, Manager at The Palace Hotel, responded to this review

We are rather perplaxed by this review. The guests had booked a cheap non refundable offer through a travel agent then cancelled before arrival claiming that the agent had offered them free cancellations. The guests did not reinstate the booking with the travel agent but arrived anyway. The manager never met with the guests at anytime and the owner gave... More 

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Scotland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 29, 2015

Lovely clean and comfortable, and with the sea views its a great location. The staff are friendly too breakfast well worth it. Would definitely recommend this hotel. Oban offers a lot of night life with restaurants and pubs.

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Alness
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 27, 2015

Arrived at this hotel on my motorcycle, parked the bike, walked into the foyer with all my heavy leathers on only to find that reception was up on the 1st floor! As the hotel is a traditional building on the promenade of Oban, it has very high ceilings resulting in the 1st floor being 2 flights of stairs up and... More 

Was this review helpful? Yes 1
ManagerOban, Manager at The Palace Hotel, responded to this review

Thank you for the time taken to write a review. As you correctly state there are a lot of stairs in the building however there are only 5 floors including the ground floor in the building. We always try and make guests aware of this before booking and try and keep a couple of lower rooms for our less mobile... More 

Manchester, United Kingdom
2 reviews
4 of 5 stars Reviewed April 9, 2015

We stayed at this hotel for one night after travelling down the West Coast, the hotel was everything that we look for as a hotel, clean, welcoming and friendly staff. Having not booked any accommodation for the night we came across the hotel in an ideal location right on the sea front, clearly having improvement works carried out as indicated... More 

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Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed February 22, 2015

For the price, this was a great place to stay the night & the landlady was very welcoming on arrival. She spoke to us at length & made us feel very welcome & the rooms were fine for what we'd paid for, great view on the front side facing of our rooms. Despite a late check-in & out she was... More 

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Hamilton
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 13, 2015

Booked into this hotel for one night at the last minute (the day before). Generally all we look for in a hotel is clean bed, bathroom and surroundings, warm and welcoming. This hotel was very untidy, the entrance way had lots of stuff lying around and you have to go up to the first floor to check in (signage for... More 

Was this review helpful? Yes 1
ManagerOban, Manager at The Palace Hotel, responded to this review

This room being described has recently been completely refurbished with all other guests giving this room at least a 4 star rating so it seems strange to have such a contrasting review for the same room. It has new double glazed windows, insulated walls and 24 hour digitally controlled heating. As per regulations the light and towel rail switches are... More 

Brighton, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 16, 2014

We spent 5 nights at the Palace Hotel at the end of October and the rate we paid was real value for money. The hotel is in a prime location on George Street overlooking Oban bay. We were on a room only basis, but what a room! We had room 3, a double, which has recently been refurbished. We had... More 

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ManagerOban, Manager at The Palace Hotel, responded to this review

Thank you for writing a review. As with our king size room this was a major refurbishment with the room being taken back to the bare brick and everything from electrics to plumbing replaced. We have tried to recreate the luxury of our king size room for this smaller more affordable room. We hope to see you again in the... More 

Mumbai (Bombay), India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 28, 2014

Stayed here for 2 nights. The rooms are a bit small but value for money. None of that matters when you meet the wonderful and helpful staff and a beautiful view. For a day or 2 this is a perfect stop.

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ManagerOban, Manager at The Palace Hotel, responded to this review

Thank you for the time taken to write a review. We have rooms of varying sizes if guests wish a larger rear room we would suggest booking the king size or for a larger front room we have two super king size rooms. For the more budget minded the standard double or twin with out view is the best option.... More 

Edinburgh, United Kingdom
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed October 21, 2014

A lot of the reviews on here seem to ignore the price they are paying when they review. We had a room here, the price was cheap, we had just dropped in as we had no reservations anywhere and the lady on the reception was both friendly and helpful. The room is basic and a little tired, but the location... More 

Was this review helpful? Yes
ManagerOban, Manager at The Palace Hotel, responded to this review

Thank you for the time taken to write a review. This room is due for renovation and we hope that you will find it has improved for the next time that you are here. You are correct that the 22" tv has only the free television channels. However the large screen tv in the lounge has even more channels. More 

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