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Loch Fyne Hotel & Spa


Loch Fyne Hotel & Spa
Hotel class 3 of 5
Shore Street, Inveraray PA32 8XT, Scotland
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Traveler Reviews

65% Recommend
3.5 of 5 stars 234 reviews
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By trip type
All (234)
[ Date ] [ Rating ]
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3 of 5 stars
janisScotland 3 contributions
Scotland
Jun 17, 2009 | Trip type: Couples
0/1 found this review helpful

If you are unfortunate enough to be assigned to bedroom no 18 I would suggest you take a mattress topper with you . I have just spent the last 2 nights sleeping on a bath towel folded over 4 times to try ensure that I did not wake up with a sore back due to the poor condition of the... more

Management response from
GM-LochFyneHotel, General Manager

Thank you for your recent review, and for kind words about the freindly staff at the hotel. I will certainly investigate the bed in room 18 and act apropriately. with regards to dinner, we are currently looking into changing the 4 course choice menu, however there is no excuse for us to get breakfast wrong. Please accept my apologies. Should...

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4 of 5 stars
andrea3050 1 contribution
cheshire
Jun 16, 2009 | Trip type: Couples
1/1 found this review helpful

We spent 3 nights at the hotel and had a wonderful time. The pool and spar facilities were lovely. the breakfast was incredible and we eat in the bistro which had a wonderful menu to suite all. The staff were all really froendly and yes a few culd not speak english but they were also polite and helpful. The bedroom... more

Management response from
GM-LochFyneHotel, General Manager

Thank you for taking the time to complete your recent review, I am pleased that you enjoyed your stay with us & had a good meal in our new bistro. I will pass on your comments to the staff who will be delighted. I will investigate your comments about the bed and act accordingly. Thanks again & I look forward...

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5 of 5 stars
hezzy011 1 contribution
The trossacs
Jun 16, 2009 | Trip type: Friends getaway
1/1 found this review helpful

Just returned home after spending the weekend with friends at the hotel and we had a fantastic time. The location is breathtaking. Good food, EXCELLENT SERVICE, the staff were very pleasant and helpfull. The leisure facilities were great and the hot tub is a dream. Couldnt fault anything during our stay.We cant wait to return. more

Management response from
GM-LochFyneHotel, General Manager

Thank you for your review, I am delighted that you enjoyed your stay with us & look forward to welcoming you back in the very near future. Kind regards Marc Gardner General Manager

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5 of 5 stars
Lizzy1982 2 contributions
inverness
Jun 15, 2009 | Trip type: Couples
1/1 found this review helpful

Me and my partner stayed at the loch fyne hotel for a nice relaxing weekend break, we had read some of the reviews on trip advisor and were unsure about the hotel but when we arrived we checked in and reception were very friendly and helpfull, the room was lovely and clean, the food in the restaurant was great and... more

Management response from
GM-LochFyneHotel, General Manager

Thank you for your recent review, I am delighted that you enjoyed your stay with us and many thanks for your positive comments, I will certainly pass them on to the team. I look forward to welcoming you back very soon. Kind regards Marc Gardner General Manager

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3 of 5 stars
priceless_99 4 contributions
uk
Jun 13, 2009 | Trip type: Couples

Dont think we will be going back which is a shame as we have stayed here 5 times over the last 3 years and had great food, service, and a giggle with some of the staff. On our first visit we had booked a "welcome package" IE wine, chocs, water robes to be in our room on arrival, there was... more

Management response from
GM-LochFyneHotel, General Manager

Thank you for your recent review, Unfortunately it would be wrong of me to comment on previous visits however I am dissapointed that we did not meet your expectations during your last visit, Both myself and most of the team are settling in at the hotel & there are issues that are currently being addressed, I would like to assure...

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2 of 5 stars
GY1981 1 contribution
Glasgow
Jun 12, 2009 | Trip type: Couples
0/1 found this review helpful

In agreement with many others on the issue of the food and service in the dining room. We had a long wait on both of our evening meals and when the food did arrive it was uninspiring. It really let our stay down and next time i would eat somewhere else- the food down the road in The George looked... more

Management response from
GM-LochFyneHotel, General Manager

Thank you for taking the time to complete your recent review, I would like to assure you that the issues you experienced have been dealt. I am pleased that you enjoyed the hot tub & the pool and hope that you will give me the opportunity to live up to your expectations by visiting us again. kind regards Marc Gardner...

Poor overall
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1 of 5 stars
HeidiLanarkshire 1 contribution
Lanarkshire
Jun 10, 2009 | Trip type: Couples
0/1 found this review helpful

I would not recommend this hotel to anyone. The stay was a joke from start to finish. Luckily me and my partner have a sense of humour but we could tell other residents were obviously upset and complaining to staff. The room was clean and tidy when we arrived and shortbread was provided. When we went for dinner on the... more

Management response from
GM-LochFyneHotel, General Manager

Thank you for taking the time to complete your recent review. I am extremely dissapointed that we got things wrong during your stay with regards to the restaurant. Please accept my apologies & be assured that we will get things right in the future. The new team in the restaurant are working hard to ensure this is the case. We...

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4 of 5 stars
HoneyEdinburgh 2 contributions
Edinburgh
Jun 10, 2009 | Trip type: Couples
1/1 found this review helpful

This is a really nice hotel. It is clean and the spa facilities are excellent. I will be booking again. However, there are two problems. The bar is really expensive with a pint and glass of wine coming to around £10.00 plus the bar shuts to early. The changing room facilities in the spa are not very pleasant either. And... more

Management response from
GM-LochFyneHotel, General Manager

Thank you for your recent review, I am delighted that you enjoyed the facilities at the hotel & thank you for your kind words about the staff, The changing rooms are currently under refurbishment and should be completed w/c 15th June 2009. With regards to the bar prices I have now revised our wine by the glass price as a...

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5 of 5 stars
KempersUK 4 contributions
Scotland
Jun 10, 2009 | Trip type: Couples
1/1 found this review helpful

We arrived before the check in time but were allowed to check in. Staff were helpful and very friendly. We splashed out on a suite and had incredible views of Loch Fyne. Dinner in the hotel was delicious, service was incredibly quick - however felt a little rushed. However breakfast was a plated service and very slow - which is... more

Management response from
GM-LochFyneHotel, General Manager

Thank you for taking the time to write your recent review. I am delighted that you enjoyed your stay with us, I will pass on your comments to the staff at Loch Fyne. Thank you also for your constructive comments about service, We will certainly take them on board. I look forward to welcoming you back very soon. Kind regards...

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3 of 5 stars
sharm69 4 contributions
Lichfield
Jun 8, 2009 | Trip type: Couples

Great hotel for a quiet getaway - the rooms and facilities are all very clean. The food was served quickly and was OK?! The restaurant staff were 'all' very polite but unfortunately do not seem to have had any training and this lets the hotel down badly (see other visitor comments) more

Management response from
GM-LochFyneHotel, General Manager

Thank you for taking the time to write your recent review and for your kind words about the facilities & the high level of cleanliness at the hotel. Please rest assured that we are working hard to improve the restaurant service, and on your next visit there will be a noticable difference. Thanks again. kind regards Marc Gardner General Manager

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Loch Fyne Hotel & Spa Also Known As

Address: Shore Street, Inveraray PA32 8XT, Scotland