My wife and I booked into the hotel for 3 nights dinner, bed and breakfast on a special 3 for 2 nights deal. On arrival, we were told not to use the dining room as it was empty with no atmosphere and to use the bar. Half the food was inedible and we told the waitress---no action. At breakfast the... more

We stayed for two nights and were very impressed with this hotel. The room was good. The hotel was clean and the staff helpful. The food was good and the bar had an excellent atmosphere. more

This is the third year running we have stayed at Banff Springs. In this time the price has increased every year but nothing seems to have been done in terms of improving facilities. The decoration is now becoming tired and all rooms are in need of upgrading. The bathrooms, whilst being clean, have mildew around the bath seals and the... more

We arrived in Banff Springs having been double booked at another swallow hotel and offered this as an alternative. We were tired and hungry as we had had to travel an extra 30 miles from original hotel. On arrival the receptionist, Lynne, was expecting us and made us feel very welcome. She was extremely pleasant and cheerful and made us... more

The hotel looks nice and the room was okay, but it was terribly noisy until 1am with the wedding that was going on below the room. We wanted to eat at the hotel and upon arriving at 6.30pm were pressured to decided whether we wanted to eat in the bar or restaurant and to hurry and decide at what time.... more

My partner and i stay at this hotel 2 or 3 times per year as we have family in the area. The hotel is very tradional with tartern wallpapers in the bar and all the staff are very friendly, deffinately a family run feel to the hotel! The food in the hotel is spot on - not one complaint and... more

My wife and I have stayed at this hotel on numerous occasions and have never found it anything other than exemplary, in its price range. It is comfortable, clean, provides excellent food at reasonable prices, and the staff are amongst the most pleasant and helpful we have come across. Reading another review, it is easy to complain that newspapers are... more

We have just celebrated our daughter's wedding reception at the Banff Springs hotel and it was wonderful. Everything was perfect...excellent customer service (the wedding planner Jillian ensured everything ran smoothly), the meal was lovely, staff were friendly and hotel rooms were good. It was also a lovely sunny day and the hotel has excellent sea views . Everyone thoroughly enjoyed... more

My wife and I stayed at the Banff Springs Hotel in March 2006. We had a reasonably comfortable room, but you should check that there are no weddings or other functions taking place there before you book, as they can be very noisy. When I was asked if I wanted a newspaper in the morning I assumed that this would... more