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Holiday Inn Express Aberdeen City Centre

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Chapel Street, Aberdeen AB10 1SQ, Scotland
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Holiday Inn Express Aberdeen City Centre
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Holiday Inn Express Aberdeen City Centre
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463 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Motherwell, United Kingdom
Top Contributor
59 reviews 59 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I like this hotel and have stayed here many times. But this is the first time I've been presented with a bill at check-in asking me to pay for a room that I'd apparently paid for when I booked months before. Turns out HIE won't tell you if payment hasn't gone through for any reason so that pre-payment you think... More 

Was this review helpful? Yes
ExpressAberdeen, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your feedback Ian M and apologies that you feel that your reservation was not handled well. When we discover a declined credit card for an advance purchase reservation, we do always try to contact guests to advise them of this and obtain an alternative method of payment. On this occasion however, the rate you booked was fully... More 

Castle Donington, United Kingdom
Top Contributor
57 reviews 57 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location near the centre of town. Friendly and helpful staff. Rooms very clean and not noisy. Shower only, no bath (like many HI Express). Car park is tiny, however there is a multi-storey about 200m down the street. Expensive for a HI Express, however in my experience there are no cheap hotels in Aberdeen, especially on rig changeover day!

Was this review helpful? Yes
ExpressAberdeen, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your comments Sleightym We're delighted to see that you enjoyed your visit and found the staff to be friendly and helpful. Hotels in Aberdeen are indeed on the expensive side in general but I'm confident that we still offer good value in comparison to our competitors in the city. Hope to see you again soon. Kind regards... More 

Glossop, United Kingdom
Top Contributor
118 reviews 118 reviews
74 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Not my first choice of a stop over in Aberdeen, but pleasantly surprised. A clean hotel with friendly staff. Car parking on site poor only a few spaces - but there is a multi storey just down the road. No eatery on site but plenty on the streets near by. Breakfast standard HIE offer poor and boring, but here again... More 

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ExpressAberdeen, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your review ChefJDD We're glad you enjoyed your stay although apologies that you were less impressed with the breakfast. This is currently being looked at on a brand level so hopefully there will be some major changes very soon. Kind regards Murray Todd General Manager More 

Polmont, Scotland, United Kingdom
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived on arguably the wettest day of the year but all was well on arrival. The room was a bit compact for three but we managed. Hotel was very quiet and the help yourself breakfast, included, was plentiful. Very limited parking spaces but there is a multi story 200 yards away but could prove expensive if you were staying... More 

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ExpressAberdeen, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your feedback JohnS1960 It's great to see that you enjoyed your visit although apologies that you didn't manage to grab one of our parking spaces. The multi-storey is indeed very handy and thankfully free to use for the majority of the night. Hope to see you back again soon. Kind regards Murray Todd General Manager More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter, her best friend & myself stayed one Saturday night (2nd May 2015) for our wedding dress shopping weekend. The room was lovely - bright, clean & well equipped. The reception staff were friendly (especially when they knew 'the dress' had been purchased!) and helpful. By the way - the hotel is a 8/10 minute walk from Brides Delight... More 

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ExpressAberdeen, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your kind review Fiona T We're delighted you enjoyed your stay at the hotel and appreciated the friendliness of the staff. I hope all went well with the dress shopping and please accept our best wishes for the big day. Kind regards Murray Todd General Manager More 

Birmingham, United Kingdom
Top Contributor
112 reviews 112 reviews
60 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This place is very central, a very typical chain hotel rooms (but fine with all the things you need), really friendly staff and close to Union street. The price is one of the cheapest you can get in Aberdeen and it offers great value. The breakfast is fine with a reasonable choice of options, the free wi-fi works well and... More 

Was this review helpful? Yes
ExpressAberdeen, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your feedback johnandlucia Really glad you enjoyed your visit and found the hotel to be good value for money, particularly since you are clearly a regular guest. Look forward to seeing you again next time. Kind regards Murray Todd General Manager More 

Ellon, United Kingdom
Top Contributor
70 reviews 70 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a great stay here on saturday night for a night out with friends. Couldnt get better location for pubs, restaurants etc. Car park is small but luckily we nabbed a space. Check in was really quick. Room 310 was good size and clean. Was spot on. Only negative was no air con in the room so it was really... More 

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ddot01, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your feedback Jimmy_riddle2013 It's great to see you had a good trip to Aberdeen and enjoyed your night out on the town. Appreciate your comment regarding air conditioning and am happy to advise that this will be installed at some point in the future, although we don't yet know the exact timescale. Well done also on grabbing... More 

Forfar, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our 2nd visit, and found the Hotel to be just as good as on our last trip. This was a shopping trip, and we would definitely use it again. Staff are very friendly and accommodating. Room was the same high standard of our previous visit.

Was this review helpful? Yes
ddot01, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your comments jboyd10732 Delighted to see you enjoyed another visit to the hotel and found everything to your satisfaction. Hope to see you again soon. Kind regards Murray Todd General Manager More 

Birmingham
Top Contributor
69 reviews 69 reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed April 12, 2015

First time I stayed in this Express hotel in Aberdeen but it will now be a regular hotel I will book into when visiting the city. Parking spaces limited only downside but the room was very clean and bed very comfy. Friendly staff and a enjoyable breakfast to kick off the day. You couldnt ask for a hotel to be... More 

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ddot01, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Thanks very much for your comments Lupas1969 It's great to read that you enjoyed your first stay with us and appreciated the handy central location. If you don't manage to get into our car park next time, there's a large multi-stroey just 100 yards up the road which is free for the majority of the night. Kind regards Murray Todd... More 

East Kilbride
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 9, 2015

I stayed there for 1 night with my 2 sisters, we had booked a room for 3 and thought we would get a triple room. We got a double room with a sofa bed, which was ok, however space was tight to move around in the room . We didn't complain because price we paid was very reasonable. On saying... More 

Was this review helpful? Yes
ExpressAberdeen, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your feedback H0lidaygirl50 We're delighted you enjoyed your stay and appreciated the central location. Apologies for the confusion over the room type, we do try hard to make sure that any web sites featuring the hotel clearly state that our family rooms consist of a double bed plus a double sofa-bed. Unfortunately, given the differing layout of... More 

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