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Holiday Inn Express Aberdeen City Centre

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Chapel Street, Aberdeen AB10 1SQ, Scotland
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Holiday Inn Express Aberdeen City Centre
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Holiday Inn Express Aberdeen City Centre
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489 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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    (100)
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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed for 1 nights. It had nice location by walk to city centre. Staff were helpful. They have limited choices for breakfast but it's ok for this price. The room was bit hot at night even with window open and heater off.

Was this review helpful? Yes
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Thank you for your review. I am sorry you were uncomfortable due to the heat in your room. We are discussing the installation of air conditioning in our guest bedrooms with our owners, which would solve the problem. InterContinental Hotels Group decide what breakfast options we offer as a Holiday Inn Express hotel but they are currently reviewing the Express... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel very nice, good location for city centre, all facilities in the hotel excellent. Only let down by the poor selection for a cooked breakfast. Only hot food on offer was sausages, scrambled egg and baked beans, otherwise all other buffet items on offer were fine.

Was this review helpful? Yes
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Thank you for your review. We agree with you that our hot items are limited. Unfortunately InterContinental Hotels Group limit us to those three items so that all hotels offer the same options. They are however currently looking into changing our breakfast choices so we are hoping for an improved range of items in the future. More 

Aberdeen, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Great central location. Our shower was extremely temperamental - kept going from freezing to roasting hot. Our room was really hot, even with the heating off and windows open. Breakfast was ok but not too much choice.

Was this review helpful? Yes
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Thank you for your review. I was so sorry to hear that your shower was not working properly. We have passed your comment across to our Maintenance Manager, who has now replaced the faulty shower. I do hope that this did not spoil your stay in Aberdeen too much. We do agree with you that air conditioning would be a... More 

Aberdeenshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

The staff were friendly and helpful. The room was very clean and well equipped. Our room wasn't noisy even on a Saturday night. Breakfast was basic but plentiful and again very clean, will definatly stay again. Easy walking distance to all the museums, Theatres and shops.

Was this review helpful? Yes
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Thank you for your review. I will pass on your kind comments to all our members of staff. It is always nice to be able to pass on a pat on the back to everyone. More 

Plymouth, United Kingdom
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed here quite a few times, it's always busy as the location is great! In walking distance to restaurants, bars and shopping. If you're lucky enough (as we were on this ocassion) to get a parking bay beside the hotel then you can relax and not worry about the car. If not you'll have to park it in the... More 

Was this review helpful? Yes
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Thank you for your review. I am glad you enjoy your stays in Aberdeen. We agree that we are in a great city centre location but the seagulls are a nuisance. Unfortunately they are a protected species. More 

Oxford, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is located in central Aberdeen. Although they do have “free parking” available, it’s a tiny lot. So if you get there in the evening, don’t count on finding free parking. There is, however, free street parking at night and on Sundays. Hotel room was a standard "holiday inn” type of space… bed, desk, shower/toilet. Breakfast was good too.... More 

Was this review helpful? Yes
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Thank you for your review. I am sorry that you were unable to get a car park space in our hotel car park. Parking in city centre locations is always a problem. We do state on our website that we have limited free car parking available, which as you found out is on a first come first served basis. If... More 

Peterhead
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here to attend a function in Aberdeen. The location is superb , close to main shopping street , pubs , resteurants etc. Enjoyed an afternoon of shopping on arrival. Car parking limited but was fortunate to be able to park there. Staff at hotel very helpful and polite. Rooms immaculate and spacious. Had to ask for more coffee sachets... More 

Was this review helpful? Yes
ExpressAberdeen, Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Thank you for your review. I will pass on your kind words to all members of staff. We agree with you that there can be noise from late night revellers going to the bakers on a Saturday night. Your tip to ask for a room at the back of the hotel is excellent and we always try to accommodate such... More 

Glasgow, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed two nights. Staff fine at checking in. Found electric kettle not working,although changed within 15 mins. Heater not working and bulb on table lamp not working.only one bath towel between two(Eco friendly)but unhygienic . Breakfast good. We were on 1st floor and the noise from kids/teenagers was annoying. Other guest complained to the kids about noise in corridor, they... More 

Was this review helpful? Yes
ExpressAberdeen, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your feedback Betty F We’re very sorry to see that you didn't enjoy your stay and had some issues with noise from other guests. Whilst there is clearly not a great deal that we can do to prevent this from the outset, rest assured that had you reported it to a member of staff, they would have... More 

Meols, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great location with a 10 minute walk from train station and lots of shops and restaurants on the doorstep,warm welcoming check-in and all staff were friendly and helpful.Room was clean and comfortable.Would happily stay here again.

Was this review helpful? Yes
ExpressAberdeen, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Thanks very much for your review Simon F It's great to see that you enjoyed your stay with us and liked the central location. Hope to see you again soon. Kind regards Murray Todd General Manager More 

Dundee, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

stayed for 1 night, great room facing the main street (chapel street). service was outstanding very helpful staff and breakfast was fab. very good value for money. very quiet considering a bus load of kids arrived later in the evening would hightly recommend staying here

Was this review helpful? Yes
ExpressAberdeen, General Manager at Holiday Inn Express Aberdeen City Centre, responded to this review

Many thanks for your comments debbied150 Glad you enjoyed your stay and in particular were not disturbed by the bus load of children. They stay quite often with us but are always impeccably behaved! Hope to see you back again soon. Kind regards Murray Todd General Manager More 

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