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All 62 Aberdeen hotels

The Chester Hotel

59-63 Queens Road, Aberdeen AB15 4YP, Scotland (Formerly Simpson's Hotel)
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The Chester Hotel
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64%
Ranked #34 of 62 hotels in Aberdeen
A recent review
5 of 5 stars reviewed 2 days ago
Celtic_traveller165 Newport, United Kingdom
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19 people have reviewed this hotel

Traveler rating
    9
    4
    5
    0
    1
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4
7
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2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • English first
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English first
Newport, United Kingdom
Top Contributor
69 reviews 69 reviews
36 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed in Simpson's as it used to be called many times and always found it a pleasant experience. It has since been completely renovated, so much so that it is unrecognisable. The hotel has been improved in every respect, and the attention to detail very impressive. I haven't checked out yet but feel compelled to write this review as... More

Was this review helpful? Yes
Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Booked a girlie afternoon tea here for a birthday. One guest was gluten free and this was fully catered for. Had excellent service from Lorenzo our waiter for the afternoon and our every need was catered for. Such a lovely surrounding and atmosphere and will definetly return! Had such a lovely day and fantastic for aberdeen to boast such a... More

Was this review helpful? Yes
Abdn
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at The Chester Hotel for one night and was highly impressed with the refurbishment of the hotel. The hotel rooms are decorated to an exceptionally high standard and the hotel is beautiful. The bar/restaurant area is fantastic and the staff were very attentive. The booths are a fabulous addition to the bar area where I... More

Was this review helpful? Yes 1
TheChesterHotel, General Manager at The Chester Hotel, responded to this review

Dear Guest, It was with absolute pleasure when I read your feedback and it is everything we hope to achieve. Our Team felt elated when I shared your comments with them and we hope fervently that the consistency of the delivery of our service will always continue. Once again, thank you for your generous comments and we look forward to... More

Aberdeen, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

First visit to The Chester with family to celebrate our Silver Wedding anniversary - Restaurant ambience was great - not too hot not too cold, lighting, table spacing and music all just right. given a very good instead of excellent as 2 of our party are Lactose intolerant (which we had notified before arrival) disappointed that our waitress seemed unable... More

Was this review helpful? Yes 1
TheChesterHotel, General Manager at The Chester Hotel, responded to this review

Our Dear Valued Guest, A personal thank you for your review! I am very disappointed with our team' s knowledge on the special dietary requirements, especially when we knew in advance the information. Please be assured that your feedback has assisted us to see the area of weaknesses and that we have implemented immediately extra training on these specific areas.... More

Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We were fortunate enough to enjoy afternoon tea at 2 establishments, 2 weekends "on the trot". The first "The Ritz" in London, the second "Chester", Aberdeen. Both were equally amazing. Also to think the scones, cakes and pastries are all produced in-house at Chester is impressive. We took my parents for Mothers' Day and we were highly impressed. So much... More

Was this review helpful? Yes
TheChesterHotel, General Manager at The Chester Hotel, responded to this review

Dear AlisonM, A special Thank You for your feedback on your experience on our Afternoon Tea, especially when you have compared to enjoying very similar at The Ritz!! Our Executive Chef and our Pastry Chef did go over every item served to make sure that the quality had remained consistent after receiving a negative feedback. It is reassuring to know... More

Aberdeen, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

We recently stayed one night at the Chester Hotel - just to see what it was like more than anything!! We received a very warm and smiley welcome, once through to the bar area we were disappointed to see that despite being closed for several months its still looked v similar to as it did when it was Simpsons. The... More

Was this review helpful? Yes
TheChesterHotel, General Manager at The Chester Hotel, responded to this review

Dear KerrieG70, Thank you so much for your feedback! Personally I did not know what the original Simpson Hotel looked liked except from a few photographs shown to me. However, the feedback from so many people visiting is how it is unrecognisable. This is of course an individual perception. The team were delighted with your positive comments and we look... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We called and booked a table for lunch on saturday. When we arrived we were shown through to what we now know is the restaurant area. On arriving everyone was most helpful, however when given the menu it was not the one we were expecting .. A £29.50 steak at 12.30pm was not what we were after. Therefore we requested... More

Was this review helpful? Yes
TheChesterHotel, General Manager at The Chester Hotel, responded to this review

Dear Lauraannepaterson, Thank you for your feedback on your lunch experience at The Chester Hotel. I am disappointed that the different services were not explained to you when you booked. Operationally we work from two different kitchens, our Theatre Kitchen services only the Restaurant and the Restaurant menu, while the Bar Kitchen does all the Bar, Room Service and Banqueting.... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Visited here yesterday for a bar supper. Firstly, the bar area is not equipped to cater food with either tiny or coffee height tables - not great for eating food from. We went late afternoon and to start with it was not very busy yet the service was still slow which is frustrating when you have hungry children with you... More

Was this review helpful? Yes 2
TheChesterHotel, General Manager at The Chester Hotel, responded to this review

Dear jdevenny, We welcome your response to your experience at The Chester Hotel bar and thank you for giving us this feedback. It is disappointing that our service on the day was below our standards and I have shared your comments with the Team. Our Food & Beverage Manager working with our Bar Manager have tightened their operational procedures including... More

Aberdeen, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

My girlfriends and I recently had the afternoon tea at the Chester hotel and were very unimpressed. Having experienced quite a few afternoon teas I was rather shocked by the poor quality of the food. We paid £26 per person (no alcohol included) which is more than I have paid in the Aberdeen area but less than some hotels in... More

Was this review helpful? Yes 3
TheChesterHotel, General Manager at The Chester Hotel, responded to this review

Dear Morven K, First of all, thank you for your comments about your personal experience at The Chester Hotel. It was however very disappointing for us to receive such comments after serving over 100 afternoon teas from the time we opened on March 1st 2014. Our Executive Chef and our Pastry Chef have taken these comments seriously and have both... More

Surrey
Contributor
13 reviews 13 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice one night business stay - had a booth in the bar - staff very attentive and importantly had a smile for us. The reception desk also had a smile for us (Sierra and Diane) when we arrived - again important. Special mention for Carsten who spent time with us and also booked a booth for us. Food was... More

Was this review helpful? Yes 1
TheChesterHotel, General Manager at The Chester Hotel, responded to this review

Dear Guest, We were delighted to hear that you have enjoyed your first stay with us. More importantly were your personal comments to the individual staff members who all felt absolutely thrilled that they were singled out as giving that special service. We look forward to your future visits as we continue to enhance our product over all areas. Our... More

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Additional Information about The Chester Hotel

Also Known As:
Simpsons Aberdeen
The Chester Hotel Aberdeen, Scotland
Address: 59-63 Queens Road, Aberdeen AB15 4YP, Scotland (Formerly Simpson's Hotel)
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Best Value Hotel in Aberdeen
Price Range (Based on Average Rates): $
Reservation Options:
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