the staff do not understand any english at all, wake up call can i set myself? dont no, what time breakfast unsure, recommend main meal from menu soup is good for a main meal, local sainsburys directions please, again what is sainsburys? other guests were also ---- of with the lack of english speaking staff i thought i was in... more

I stayed overnight with my partner for one of the Xmas party nights at the hotel in December last year. I could not disagree more with the negative reviews that have been posted. The staff we encoutered were always helpful and friendly and nothing seemed too much trouble for them. The young guy in charge of the waiters and waitresses... more

Myself and my boyfriend decided to spend valentines day at the Norwood after it came highly recommended by several friends. Did we enjoy our stay?.....where to begin?! We arrived to check in and were faced with hundreds of wedding guests standing around the check in desk, we waited ten minutes until we were even noticed and a further 20 before... more

Dear People Ive stayed at many top class hotels, as my work requires me to be visiting many cities! I arrived at the norwood hall hotel and greeting me was a queue of people at the front of the hotel all awaiting check-in.I dont mind things like this however a sighing receptionist whos brain was a muddle i do mind.... more

I stayed at the hotel for one night in December as a guest of the University next door. My stay was so terrible that I wrote a letter to the manager. My reply came 4 weeks afterwards and there was no apology at all - just the following: "I have discussed all the points you have raised with my team,... more

On arrival at the hotel via a very tight turn and narrow road and checking into reception we found that we had been allocated an upstairs room despite having asked for a ground floor room due to my partners mobility problems. We were then told the room was just down the corridor. They failed to mention the corridor was very... more

Our wedding - Friday 5th December 2008 We just got married in Aberdeen and had our wedding reception at the Norwood Hall Hotel. We just wanted to say what a fantastic service we received, 130 guests joined as in our celebration booking out the hotel completely for 2 nights, so at times it felt like the hotel was our home... more

Having agreed to attend a lunch function at the hotel I can honestly say that I will never return to eat there, and nor will my two guests. Despite pre-advisement on two occasions that there were special dietary requirments (vegetarian) the hotel failed to cater for two of the three who pre-order this option, and the one plate of food... more

I have to agree with previous reviews that it is a bit dark inside when you arrive at reception, and the bar and breakfast room could do with sprucing up a tad, but it is a traditional old gaff, and let's face it, as long as I get a quiet, comfy room, hot shower and a hearty breakfast, I am... more