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Mercure Aberdeen Caledonian Hotel

#21 of 65 Hotels in Aberdeen
Certificate of Excellence
10 - 14 Union Terrace, Aberdeen AB10 1WE , Scotland
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1 room 1 adult
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Mercure Aberdeen Caledonian Hotel
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633 Reviews from our TripAdvisor Community

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Leicester
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a really nice, old fashioned, hotel with very welcoming and friendly staff. Emma on reception was very helpful, and nothing was too much trouble for the staff. They arranged a very very early breakfast, printed check-in slips for the flight home and generally went out of their way to help. This centrally located hotel was full of character... More 

Helpful?
Thank Chris H
bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review

Dear Chris H Thank you for spending the time to provide feedback following your recent stay at the Caledonian Aberdeen. I am delighted you had an enjoyable stay. We are very proud to have such a great setting in the heart of Aberdeen City Centre and a grand old building. We orgianlly opening as the grand hotel in 1892 and... More 

Glasgow
Level Contributor
78 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed here for one night after a stag night in January. Good hotel which for me was a good price. Room seemed clean and had what you would expect. Safe, bed, tv etc. If in the area again I would stay again if I got a room at the same price.

Helpful?
Thank d.reid11
bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review

Dear d.reid11 Thank you for spending the time to review the Caledonian following your recent visit to Aberdeen. I am delighted to hear you had a great night and I will pass your feedback to the team. I look forward to welcoming you again soon. Best Regards Jane Bourque General Manager More 

Scotland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Another excellent stay at this central hotel. Hotel is bright, well decorated and furnished, spotlessly clean and with friendly helpful staff. Highly recommended for anyone looking for a city centre hotel. Weekend breakfast was a cold or hot buffet,neither lots of choice.

Helpful?
Thank Beyla
bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review

Dear Beyla Thank you for spending the time to review The Caledonian following your recent trip to Aberdeen. I am delighted to hear you had an excellent stay and I will be sure to pass on the feedback to the team. Again thank you and I look forward to welcoming you again soon. Best Regards Jane Bourque General Manager More 

Aberdeen, Scotland, United Kingdom
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

was here last weekend with my partner and his family for an afternoon tea / light lunch and drinks ! the bar area is very nice and the table area is also nice , drinks are a bit expensive and some items of food can be overly priced but when you get your good in front of you its so... More 

Helpful?
Thank Rebecca E
bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review

Dear Rebecca E Thank you for spending the time to review your recent trip to The Caledonian for lunch. You kind words are really appreciated and I will pass your thanks to Brian our Senior Sous Chef who prepares all our cakes and scones freshly in house. He will be delighted with your feedback I am sure. Again thank you... More 

Scottish Highlands, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had a lovely weekend in this hotel with my Mother 2 weeks ago. When we checked in we were told they'd upgraded us wich was so kind of them. The room we got was lovely with a lovely view. The whole hotel is fresh, clean and nicely decorated. The staff we encountered were all very friendly and happy to... More 

Helpful?
Thank Marianne M
bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review

Dear Marianne M Thank you for sharing your feedback on trip advisor following your recent visit to The Caledonian. I am delighted to hear you had a fantastic stay. Our deluxe rooms at the front do have spectacular views over Union Terrace. Our location as you say could not be better for anyone wanting to explore the city and further... More 

Charlotte, North Carolina
Level Contributor
190 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel for the location. It's right on the park and close to many restaurants and shopping. Our room was very large and faced the park. The staff was accommodating whenever we needed anything at all. Parking is very limited but we were able to find a space. Really enjoyed our stay. Will return when in the area.

Helpful?
Thank JACfromDC
bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review

Dear JACfromDC Thank you for your feedback following your recent stat at The Caledonian. I am glad to read everything was to your liking and looking forward to welcoming you again soon. Maybe we can improve that 4 to a 5! Best Regards Jane Bourque General Manager More 

Aberdeen, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Disappointed by lunch in restaurant. Not as good as last year. So many of the touches were missing. Last year greeted by waiter who fetched drinks from bar, not this. I made do with water. Cutlery for other starter choice not cleared before service. Heavily laden waitresses sent from kitchen looking for who wanted that dish. Tables so close that... More 

Helpful?
1 Thank Ann M
bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review

Dear Ann M, Thank you for providing feedback following your event. I am however extremely disappoint to hear of your experience and this is something I will identify with the team on the service aspect. Please accept my sincere apologies you did not feel the event went as well as the previous year. With regards to the menu choice this... More 

Aberdeenshire, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

This was our first visit and stay at Caledonian Hotel and had a very warm and welcome experience. The staff were very pleasant and helpful. There was a problem with our online booking initially however after calling the hotel direct it was swiftly rectified and staff very helpful. The room was lovely and warm and had a fantastic view looking... More 

Helpful?
Thank Phoebe M
bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review

Dear Phoebe M Thank you for your feedback following your recent stay at The Caledonian Aberdeen. I am delighted to hear you had a pleasant experience and am very much looking forward to welcoming you again soon. Best Regards Jane Bourque General Manager More 

Falkirk, United Kingdom
Level Contributor
105 reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Situated in Union Terrace and just a short walk from Aberdeen city centre's main shopping and dining areas, this hotel is in an excellent location. The rooms are warm and comfortable (certainly mine was) and the staff helpful and friendly. There is a good breakfast selection - continental as well as cooked, with some dishes cooked to order. All-in-all my... More 

Helpful?
Thank penguinbairn
bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review

Dear penguinbairn Thank you for your recent feedback following your recent trip to Aberdeen and The Caledonian. I am delighted to hear you had an enjoyable stay and I will be sure to feed this back to the team. With reference to the coffee offering, the coffee is freshly brewed for breakfast service, however if you would like a different... More 

Perth and Kinross, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights from 17th Jan rooms very good, very noisy at night due to party goers once complained sorted for next night. The dining room and bar freezing, that may explain lack of custom. Everybody sitting with jackets on. Something seriously needs to be done this heating this area if they want to keep customers

Helpful?
1 Thank 56mitch
bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel, responded to this review

Dear 56mitch, Thank you for your feedback following your recent stay. I am shocked and dismayed by the feedback as we have not had any issues with our heating systems and have not come across any feedback regarding this. All our rooms have temperature controlled heating and we have no maintenance faults with this currently or in the immediate past.... More 

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