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Britannia Hotel - Aberdeen

Malcolm Road | Bucksburn, Aberdeen AB21 9LN, Scotland
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Britannia Hotel - Aberdeen
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Ranked #60 of 63 Hotels in Aberdeen
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637 reviews from our community

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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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Annan, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

On Arrival met by human excrement in car park and a ream of soiled toilet paper,obviously someone caught short LOVELY!,Entrance to Hotel filthy , reception staff not interested and cant work the hotel booking system, was more like foreign affairs with Manuel from Fawlty Towers ,no communication for important things like what time breakfast is or where it is ,what... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Staff are hopeless. They never followed my company booking instructions and took 20-25 mins to check in after a rather lengthy phone call. No hint of an apology. 15 minutes into my stay, another guest opened the door with a key that was given to him by reception. The hotel is run down and dirty in areas. To be honest,... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

the hotel was in the middle of renovation during our stay. It is a very old building and everything inside is old too. It was very expensive for the service it offers. The breakfast too was of poor quality. However the staff was nice and friendly. Hopefully it will be better after the renovation.

Was this review helpful? Yes 1
richard l, Manager at Britannia Hotel - Aberdeen, responded to this review

Dear Guest Many thanks for taking time to put a review on trip advisor, indeed we are almost complete with our renovations so indeed it will not be as old as before. Your kind comments regarding our staff are welcome and will be passed on. We look forward to seeing you again here at the Britannia when you will be... More 

Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Where do you start? Filthy hotel throughout. Seats, carpets, cups, windows, everything. My room had the lift shaft at the adjoining wall so could here it moving throughout the nights. I left my laptop charger in the room and despite paying the hotel over the phone to deliver it, I am still waiting for it one month and several calls... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

First off, I will grant some leeway to the fact there is some renovation work going on at the Hotel. It doesn't change much though. On arriving with my partner and 2 children we made our way to reception. This was accessed temporarily through the public bar... The smell in this part was not very inviting to say the least.... More 

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Stirling, United Kingdom
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

On arrival at this hotel I was immediately reminded of pictures from 1970's Soviet ruled Eastern Europe given the under construction concrete jungle that passes for the side and rear of the hotel. Surprisingly enough the pictures on the hotels website don’t reflect its current condition. Whilst I didn’t book our groups trip I immediately regretted the fact that none... More 

Was this review helpful? Yes 11
Elgin, Scotland, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel is an absolute dump, the rooms are rotten, smelly, smoky and very dated. The staff are very rude and they tried to con £100 out of us for parking in the hotel car park even though we were paying guests. Under no circumstances should you stay here, truly awful hotel.

Was this review helpful? Yes 6
Kent
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 20, 2015

This was so awful I was actually laughing by the end. Could't have made it up. On the positive side I met a few friendly and competent staff (no idea why they work there). The shower worked and the bed wasn't the worst I've slept in - that is in the fifth room I was given on the same evening.... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 20, 2015

Don't bother even consider going. It's cheap for a reason. Couldn't believe that they don't take anyone under 21 as it's their policy but failed to mention this when we booked rooms. Was less than Helpfu. Couldn't care less about our situation and didn't help at all.

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 19, 2015

One of the worst hotels I've ever stayed in. They were undergoing major refurbishment, which I understand all hotels have to do regularly, of course, but there was little by way of any attempt to alleviate or hide this. Some parts of the hotel were literally like a building site! Once I'd actually managed to find my way to the... More 

Was this review helpful? Yes 2
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