Words can't describe how bad this place is, I think the reception staff need more training. I also enquirer about the leisure facility's for my daughter and the guy could jot give me any information or prices ???
Dear cb28b,
It is disappointing to hear you were not happy with your stay at the DoubleTree by Hilton, Aberdeen City. Should a guest ever have a challenge, as a General Manager we always prefer to hear about it before you depart this allows us to get the full story, please appreciate it is difficult and frustrating to read a...
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Always stay here on trips to the theatre, Stayed again last week and as usual check-in was quick, lovely warm cookies and off to the room.Our premier family room was clean and decent size, Breakfast was brilliant as usual,plenty of choice for all and piping hot. The hotel was busy with a wedding reception and there was a 10k run...
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Reviewed July 5, 2011
Dear Contributor,
I am really grateful for your encouraging words as the team at the hotel work hard to ensure all our guests leave us as you have full of positive thoughts and amazing memories. I have to agree with you on the Premier Rooms they are one of my favourites offering you so much space and a really comfortable...
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In previous reviews i have rated the Hilton Garden Inn as one of the best in Aberdeen. To redress the balance, Hilton offer us the DoubleTree.
In short, this is like spending a night at your grannies house. Furniture, bathrooms and all round look and feel of the rooms is stuck in a time warp and in serious need of...
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Dear Guest
I am really pleased you have taken the time to feedback to other trip advisor readers as this give me the opportunity to defend some of the points you have made. I am guessing from the description you have given of the televisions your stay was prior to the beginning of our exciting refurbishment programme.
We have began...
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I stayed here on business for one night, hotel is very nice, modern rooms and a free upgrade to platinum room was very much appreciated. However I decided to dine in the main hotel bar, I guess I should have realised all was not well with the bar having only 1 person in it at 21.30 on a week day...
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Dear Benlexie,
Thank you so much for taking the time to add your comments on trip advisor, this is a wonderful tool for our guests to hear your thoughts, I am Really pleased that the team at the hotel looked after you by giving you a complimentary upgrade into the Platinum Club which offers the traveller luxury and comfort when...
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We have just come back from a wedding where the wedding party all stayed at the doubletree. On arrival the reception staff where not very welcoming although we put this down to the busy period. On checking into our room we found urine all over the toilet seat of the premium room suite and after complaining we were given another...
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Dear Kalss
Thank you so much for taking the time to leave your comments on trip advisor, I am really pleased you liked the Platinum Club this is a wonderful product giving our guests a wonderful space and a real home from home feeling. I would also like to thank you again for the kind words regarding the team at...
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We had a huge, very comfortable and clean room in the Platinum Club wing. The Manager, John, was extremely friendly and gracious, making sure we had a room with a view of the beach. Can only speak from our experience, but the two nights we stayed here we had no complaints!
Stayed at the hotel for 2 nights. Check in was 1 pm, but room only ready at 2 pm.
Room very average with very small TV and bathroom old fashioned and cleanliness very poor.
In the evening we decided to have dinner in the hotel restaurant and that was very disappointing. The food was cold and over cooked and we...
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Dear Guest,
I was disappointed to hear you faced challenges while staying at the DoubleTree by Hilton Aberdeen City, I and the team are always looking to hear from our guests so we can improve our client’s expectation.
Just to clarify the point you made concerning check in, without having your arrival date to be able to check the facts,...
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Very nice hotel, and reception staff really welcoming on arrival, we also got a warm cookie on arrival which is a nice touch.
Rooms were nice, but could do with an update and a few repairs as the sink in our room was all cracked. We stayed in room 237 which had a high window that didn't have a shutter...
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Dear Guest,
It is always great to get constructive feedback from our guests something that the team on property can work with. I am looking forward to your return visit in July; please make me aware when you are going to arrive so I can have the pleasure of showing you the completed part of the refurbishment.
Being so close...
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In entering the elevator there was countless scratches and graffiti, On the first floor the walls were marked, scratched, dented and cracked, the carpet was an absolute disgrace throughout aswell. In entering my room the stench of cigarette smoke was overpowering and the amount of stains and rips all over the carpet was phenomenal, the room was far from clean...
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Dear Guest
Thank you for taking the time to make your feelings felt. It is difficult for me after you have checked out to be able to follow up on your allegations. However that said the hotel is going through an exciting time with the refurbishment of our classic bedrooms, this process is over 1/3 complete, I would also like...
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Reasonable hotel but certainly not 4 star as advertised. My partner and I stayed there last Saturday night and while the hotel is quite nice our room was rather tired in terms of decor. There was a crack in the wash hand basin and the seal between the bath and the wall tiling was discoloured.
The staff were quite nice...
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Dear Guest,
Thank you so much for taking the time to write your comments on trip advisor. Listening to our clients is so important to us and as a result of what our clients have told us we are making progress through the hotel, by completing a phase at a time of our improvement plan, this has begun with our...
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