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BEST WESTERN PLUS White Horse Hotel

68 Clooney Rd, Derry BT47 3PA, Northern Ireland
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Certificate of Excellence 2014
BEST WESTERN PLUS White Horse Hotel
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BEST WESTERN PLUS White Horse Hotel
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415 reviews from our community

Traveler rating
    226
    88
    47
    23
    30
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95
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS White Horse Hotel
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Northern Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 14, 2012 via mobile

Had sunday lunch here today. Food was fantastic but awful service. Waitress was very surly when we came in and didnt improve. Barely spoke when serving us, had to ask for tea/ coffee 10 mins after desserts were cleared and when they came, they were practically thrown at us so tea and milk spilt. Very disappointing end to lovely meal.... More 

Was this review helpful? Yes 2
WhiteHorseHotel, General Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear ed2008, Thank you for your review and please accept my apologies for the service you received. It was myself with whom you spoke to after your meal and as I explained to you I take all complaints very seriously. You described the waitress too me during our discussion and I immediately spoke to the lady concerned. She was unaware... More 

Belfast
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 10, 2012

My husband Michael & myself have stayed in this warm & friendly hotel many times. Most recently at the end of September. The staff are all extremely helpful & friendly & there is always a warm welcome on arrival. I would expecially like to mention, Jill in Reception, Margaret & Mary in the Restaurant, the Bar Staff & last but... More 

Was this review helpful? Yes 1
Crossgar
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2012

Great staff, fantastic food, first class friendly and efficient service. We had a conference at the hotel and it was perfect. Very easy access, yet only a couple of miles to the city - yet you get a bit of piece and quiet. Very good facilities and the food in the restaurant is just superb - an excellent place to... More 

Was this review helpful? Yes 1
WhiteHorseHotel, General Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Hi Richard, Thank you for your comments with reference to you conference and stay at the hotel. It was a pleasure to host your event and look forward to repeating it in the future. Hope to see you again soon More 

Carmarthen, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 5, 2012

The restaurant in this hotel is excellent, even when very busy and well worth a visit on it's own. The hotel, however is very 'tired' and worn. Our on-suite was much too small for the bath that was squeezed in, there was virtually no space for toileteries/towels and the over-bath shower was almost useless. For the amount charged it was... More 

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Belfast, United Kingdom
Top Contributor
73 reviews 73 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 3, 2012

Have stayed here on a number of occasions while my son was at uni in Derry. The rooms and facilities are very good. The restaurant is also to be recommended but the Bar area is not very appealing, grubby furniture and flooring and certainly not where I would want to eat - management should really be addressing this. The foyer... More 

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WhiteHorseHotel, General Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Ahmeek, Thank you for your review of the hotel. I am glad you enjoyed your stay with us and I hope your son enjoyed his time at our university. I am surprised you thought the hotel bar was grubby as it has only recently been refurbished and is checked regularly by my management team. Thank you for your comments... More 

Lathom, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 3, 2012

The hotel was quite tired. We were in a room on the ground floor that had a very strange wardrobe in a cupboard that was damp. The door frames were unpainted and the actual doors themselves were old and tired. The bathroom was nothing to rave about, but it was clean. At 2 in the morning, the central heating kicked... More 

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London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 1, 2012

We were looking for somewhere to stay for one night with our friends getting married up the road in Limavady. The hotel is only 10 minutes from the Airport and about 20 mins from Limavady so a great location for those not needing to head into the city. The hotel is a little dated and could do with a bit... More 

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Lisburn, United Kingdom
1 review
5 of 5 stars Reviewed September 30, 2012

Stayed here on Saturday 29th September 2012. Staff very very friendly and helpful from the very start. Food was excellent and defenitely not over priced. Room spacious and extremly clean. Facilities excellent, pool was great. Entertainment was good and made the overall experience a very enjoyable stay. Definetly well worth the money and will return.

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Christchurch, New Zealand
1 review
5 of 5 stars Reviewed September 23, 2012

A colleague recommended, no insisted that I had to stay at the White Horse Hotel in Derry on my recent business trip - this was the best advice I had. The hotel was exactly what I needed, quiet, friendly, welcoming, the hotel spacious and the rooms are lovely, equally as spacious and well appointed and very comfortable, the best was... More 

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Lisburn, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 21, 2012

Had another beautiful meal at the White Horse well above the standard expected of a 3 star hotel. Cooked to perfection and beautifully presented by chef Noel Ward and served by the delightful Mary. No reason to go into the city with this on your doorstep. Raymond ps see youse soon

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Additional Information about BEST WESTERN PLUS White Horse Hotel

Address: 68 Clooney Rd, Derry BT47 3PA, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > County Londonderry > Derry
Price Range (Based on Average Rates): $
Number of rooms: 58
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Also Known As:
Best Western Derry
Derry Best Western
BEST WESTERN PLUS White Horse Hotel Derry, Northern Ireland
Hotel Style:
#6 Family Hotel in Derry
#7 Business Hotel in Derry

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