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Burrendale Hotel, Country Club & Spa

Certificate of Excellence
51 Castlewellan Rd, Newcastle BT33 0JY, Northern Ireland
Burrendale Hotel, Country Club & Spa
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615 reviews from our community

Traveler rating
    345
    159
    57
    39
    15
See reviews for
181
227
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

A recent visit the hotel left me in the same frame of mind as some of the posts I read on here before I went. Young staff,no experience,not educated in customer service but when the senior staff took over or Connor & Aisling stepped in then it went to another level of professionalism. Seated quickly,quick service and delicious food. Food... More 

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Armagh, United Kingdom
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The food was really good in the main restaurant. Otherwise there is little to recommend this hotel. The staff are somewhat variable in attitude and even knowledge of how to book a table or connect to the wifi - the only two tests I set during our visit. The building is flimsy, with poor noise suppression, and the furnishings in... More 

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N Ireland
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Our children bought us a "Pampering" few days in the hotel and Spa as my birthday present. It was as usual very good. Our arrival was expected and our rooms ready. We were also expected in the Spa for treatments and were warmly greeted by the staff. The place was quiet and absolutely spotless and we were shown directly to... More 

Was this review helpful? Yes 3
Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just back after a very relaxing 3 night break, and can't wait to return. We started our break off with Sunday lunch and we were not disappointed.The food, service and staff made it all a very enjoyable experience, not forgetting the little gift each mother received on this special day ..great touch. Our bedroom was on the 2nd floor was... More 

Was this review helpful? Yes 1
Newcastle, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Have been for lunch and dinner several times, both with friends and family. Food is good (although chips and sometimes be a little undercooked and hard), sandwiches are lovely and reasonably priced. Baby bowl available consisting of mash, veg and gravy is very good and kindly given free of charge. However - the restaurant staff service is terrible! On our... More 

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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

food over priced menu very poor rooms are eighties themed staff training needed badly in customer care. But positively it has a big car park.. If you like paying well over the odds for very average surroundings this is the place for you.

Was this review helpful? Yes 2
Ireland
Top Contributor
105 reviews 105 reviews
44 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I agree with some of the previous reviewers that this hotel is somewhat dated and may not be exactly 4 star quality. However, having got a brilliant deal online for 2 nights b&b and dinner it is hard to complain. The room was comfortable, the communal areas/dining rooms are a bit shabby but adequate. Dinner was plentiful and standard fare... More 

Was this review helpful? Yes 1
Amsterdam, The Netherlands
Top Contributor
57 reviews 57 reviews
54 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Let me get the good stuff across first. I stayed here recently for a three night package and closely followed by a two night package. Both of these packages offered an evening meal in the hotel restaurant. The food (dinner and breakfast) was fabulous in all of the outlets in the hotel and the staff in all departments are very... More 

Was this review helpful? Yes 2
Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Went for a Spa break with an over night stay, The Spa was fantastic, The room was lovely and our evening meal and breakfast were absolutely gorgeous The staff were friendly & helpful would definitely go back.

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Newtownards, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here for the weekend 20th of feb took my parents down for a couple of nites for 2 nites b&b and 1 evening meal was £160 each for my parents and £180 for my single room i have no complaints about the rooms they were fine but the lounge bar and restaurant areas are really out of date and... More 

Was this review helpful? Yes 4
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