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All 35 Swansea hotels »

The Grand Hotel Swansea

3.0 of 5
Ivey Place | High Street, Swansea SA1 1NX, Wales
Hotel amenities
The Grand Hotel Swansea
Ranked #12 of 35 hotels in Swansea
4.0 of 5 stars 100 Reviews
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100 reviews from our community

    Trip type
Traveler rating
    35
    29
    12
    15
    9
Date Rating
London, United Kingdom
1 review
1 of 5 stars Reviewed May 30, 2012 NEW

Don’t go there. Entrance is through the bar, which says it all, everything is run down, the worse bed I have ever experienced, curtains are detached form the rail so there is light at all time, noisy roads outside: I was up all night, didn't sleep at all. There was a sofa in the room, so dirty I didn’t dear... More

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Harrogate
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 10, 2012

I have been coming to Swansea for a number of years now bu this was the first time I had been booked into the Grand. 1. Staff - could not be more helpful and friendly which makes all the difference to a stay. A small example. I had ordered a morning paper but there was no sign of it when... More

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See 2 more reviews by HarrogateMoonraker for Swansea
Perth, Australia
Senior Contributor
21 reviews 21 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2012

I spent 4 nights at this hotel in November 2011 and found the staff friendly and informative, the rooms were very comfortable and clean and modern. I had a room at the back of the hotel which looked over the city. I chose it because it was across the road from the train station. The central shopping area was only... More

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Laura Horan, General Manager at The Grand Hotel Swansea, responded to this review
April 18, 2012

Dear Katen, Thank you for taking time out to write this review. Delighted to hear you enjoyed your stay at The Grand Hotel. Hope to welcome you back very soon. I will pass all the comments on to our staff. Kind Regards Laura Horan General Manager More

Belfast, United Kingdom
1 review
5 of 5 stars Reviewed March 31, 2012

Had the opportunity to recently stay in this hotel for 2 nights. Arriving at 3a.m in the morning (after a delayed flight) we were greeted by the most helpful of reception staff. Our room was spotless with modern decor and even had a outdoor jacuzzi -- though it was a bit too cold to check this out. We could not... More

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Laura Horan, General Manager at The Grand Hotel Swansea, responded to this review
April 18, 2012

Dear Kay, It was great to hear all the lovely comments. Hope to welcome you back to The Grand Hotel in the near future and make sure when your booking the weather is warmer so you get use of the outdoor hot tub. Kind Regards Laura Horan General Manager More

Isle of Man
Top Contributor
113 reviews 113 reviews
Reviews in 72 cities Reviews in 72 cities
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed March 31, 2012

I had stayed at this hotel several years ago and then was totally wowwed by many of it's elements. Now a few years down the line, the hotel industry is changing and economy different, new management and hence the hotel is not quite what it was then - however it remains a good choice and I would recomend. Position is... More

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Laura Horan, General Manager at The Grand Hotel Swansea, responded to this review
April 18, 2012

Dear ManxQueenies, Thank you for your review of The Grand Hotel. Thanks for all the positive comments which include our staff, bedrooms, breakfast and bedroom toiletries. Unfortunately with the air con system that we have in the hotel, we do monitor selections of the air con system from reception. Sorry about confusion at breakfast I have passed your comments to... More

North Wales
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 25, 2012

Stayed at this hotel Saturday March 24th. Very pleasant and helpful staff on reception. The hotel itself is modern inside, the rooms are small but adequate as are the bathrooms. The reception area near the lift was a bit smelly from the toilet, and the bar is fairly basic. The breakfast was generous in size and very good. Overall, it... More

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See 2 more reviews by Maretta for Swansea
Laura Horan, General Manager at The Grand Hotel Swansea, responded to this review
March 27, 2012

Dear Marette, Thank you for your review of The Grand Hotel. I am happy to hear the good comments about our reception team, bedrooms and breakfast. I have passed these to the relevant departments. In relation to the smell around the public toilets I have informed our housekeeping team and have taken all your comments on board. Kind Regards Laura... More

Newport gwent
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 18, 2012
3
people found this review helpful

We stayed in the hotel for the grand slam weekend we booked in early this was great so we decided to watch the game in the hotel bar.We spent about 3 hours in the bar watching the match whilst watching the game a group of young people came in and sat in the corner these we obviously the bar girls... More

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Laura Horan, General Manager at The Grand Hotel Swansea, responded to this review
March 27, 2012

Dear Sean, Thank you for taking time out to write a review on The Grand Hotel Swansea. I met you and your group while staying at the hotel. I have been in contact with your friend in relation to the investigation into these above points. We have taken these issues very seriously and have investigated employees and CCTV footage. Our... More

Wales
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 16, 2012

I've stayed in many places in Swansea, and this is arguably the nicest. The hotel is clean, modern, smart, and the staff were exceedingly friendly. The location is also good directly opposite the station; however, that part of Swansea is not the most lovely, so, if you are going to Swansea for the scenery, don't stay here, but if you... More

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Laura Horan, General Manager at The Grand Hotel Swansea, responded to this review
April 26, 2012

Dear Poetman, Thank you for your review. It is great to hear you enjoyed your stay at The Grand Hotel. Lovely comments to pass on to our team. The High Street is under development at the moment but unfortunately it does take time. The train station has had a revamp and is nearly complete. Due to the worlds economy there... More

UK
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 4, 2012 via mobile
1
person found this review helpful

No complaints whatsoever. Late arrival in Swansea by train - hotel is 75 yards from station exit, so no taxi costs. Not situated in most interesting/desirable area of Swansea (ie. some distance from docklands developments) - but restaurants, etc within walking distance. Ticks all the boxes so long as you're not expecting The Ritz...

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Laura Horan, General Manager at The Grand Hotel Swansea, responded to this review
April 26, 2012

Dear UkTemplar, Thank you for your review and I am happy to hear you enjoyed your stay. Our location which is next to the train station is definitely are unique selling point, the gateway to south wales. The High Street is under construction but it does take time in today's current climate. Hope to welcome you back soon. Kind Regards... More

Worcester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 27, 2012
1
person found this review helpful

Although being in a poor part of town my stay at the Grand Hotel was very good. The staff were very welcoming and friendly. Breakfast menu was varied. Good value for money.

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Laura Horan, General Manager at The Grand Hotel Swansea, responded to this review
April 26, 2012

Dear Sofilou2, Thank you for taking time to write a review. Great to hear your comments. Hope to welcome you back to the hotel in the near future. Kind Regards Laura Horan General Manager More

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Additional Information about The Grand Hotel Swansea

  • Swansea Grand Hotel
Address: Ivey Place | High Street, Swansea SA1 1NX, Wales
Price Range: PLN: $

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