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Ibis Swansea

2.0 of 5 Fabian Way / A483, Swansea SA1 8LD, Wales (Formerly Ramada Encore Swansea Bay)
Best prices for: 1 room 1 guest
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Ibis Swansea
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Ibis Swansea
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453 reviews from our community

Traveler rating
    75
    181
    125
    32
    40
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95
169
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77
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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    (453)
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    (96)
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    (126)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

We arrived late at night in winter. When we entered the room, the window was open and the room was freezing and took ages to warm up. In the morning, there were not 2 large towels in the room. When I tried to call down, found out that the in room phone was broken, so I had to walk down... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Taren Wrae, Thank you for taking the time to tell us about your stay at the ibis Swansea, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every guest and your feedback is very... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel staff were great very friendly and welcoming. The rooms very basic but clean the bathroom was bit dated around skirting area. Door handles but loose. However the beds are awful rock hard bits of foam on slats with a mattress topper think sleeping on the duvet on the floor would have been softer! So beds let it down... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Widget1211, Thank you for taking the time to tell us about your stay at the ibis Swansea, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every guest and your feedback is very important... More 

Coventry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have to say i have stayed in 4 star hotels that have less promise. The customer service was top notch happy to help at every opportunity. The breakfast was beautiful & lots of choice for such a reasonable price, The room was immaculate NO dust to be found anywhere, The bed was very comfortable (didn't want to get out... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Shane M, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our cleanliness,staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Yours sincerely, Kate Davies More 

Sunderland, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just had a one night stay I was impressed with the rooms very clean and comfortable. Breakfast was very good also if all the change are as good id use them with out fail. Staff were very helpful and pleasant.

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Hadanuf, We very much appreciate your comments regarding your stay at ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Not sure of what I thought of this place. Stayed only one night. The elevator was not working so had to lug a bit of luggage up to the second floor. All the sign said was that it was not working and was being fixed. Staff were friendly. Wished that we had gone to Macca's for something to eat rather... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Travelling little bear, Thank you for taking the time to tell us about your stay at the ibis Swansea. At ibis, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future... More 

tonbridge
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed here for one night with my partner as we were on a visit to Swansea on business. We did not book in till 8pm, and the reception staff were very helpful. Check in was very quick. Stayed in room 107 on the first floor. The room was very spacious and spotlessly clean. Warm and well equipped, very... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear LindylouTonbridge, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our catering did not meet your expectations. This feedback will be used as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for... More 

Top Contributor
50 reviews 50 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 24, 2015

Booked this place online very nice room facilities in the hotel are good wi fi in rooms which is handy the hotel is pet friendly this place is definatley value for money under£50 for a double will take some beating. The breakfast was excellent but a bit pricey at £8.50

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Melvyn W, We very much appreciate your comments regarding your stay at ibis Swansea. It is always a pleasure to receive feedback. We hope that you will choose us again if and when you return to Swansea and please check out our Ibis website for special offers which sometimes do include breakfast. Thank you again for sharing your experience,... More 

Bury St. Edmunds, United Kingdom
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 22, 2015

Booked for 4 nights for my partners little break, pleasent stay, pleasent staff struggled sometimes to understand my English lol. Rooms basic and a good price, 20 min walk to town which was just about right, nice walk down by the marina.

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear BillyIdol72, We very much appreciate your comments regarding your stay at ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Chelmsford, United Kingdom
Top Contributor
59 reviews 59 reviews
38 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 20, 2015

We stayed here on a swift visit to relatives who live close by in the Mumbles area of the region. The hotel is quiet with few frills but that should not detract from the convenience of the location. All rooms are comfortable with a decent size shower (wet room really)room. The wifi reception was intermittent when we stayed there but... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Ian W We very much appreciate your comments regarding your stay at ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Westerham, United Kingdom
Top Contributor
50 reviews 50 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 19, 2015

booked a twin room as my son and I were going to a match at the liberty stadium . The location is a little out of town 15-20 minute walk, but half the price of similar standard central hotels and easy to find from the M4 . The room was a bit basic but clean and comfortable. The ensuite was... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Gary W, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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Additional Information about Ibis Swansea

Address: Fabian Way / A483, Swansea SA1 8LD, Wales (Formerly Ramada Encore Swansea Bay)
Location: United Kingdom > Wales > Southern Wales > Swansea County > Swansea
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Swansea 2*
Number of rooms: 99
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Also Known As:
Ibis Swansea Hotel Swansea
Ibis Swansea Wales
Hotel Style:
#4 On the Beach Hotel in Swansea

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