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Ibis Swansea

Fabian Way / A483, Swansea SA1 8LD, Wales (Formerly Ramada Encore Swansea Bay)
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Ibis Swansea
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493 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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    (493)
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Bangor, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is within walking distance (20 minutes) of the Marina and town centre. Ideal for a city break. There were plenty of parking spaces. Staff were pleasant and helpful. Clean room with comfortable bed.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Lyn B We very much appreciate your comments regarding your stay at the Ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Bristol, United Kingdom
Level Contributor
160 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am used to Travelodge, Ibis and alike so know what to expect. Basic rooms and overpriced food which we avoided. (In fairness 5 minutes drive away are some good cafes and restaurants - see review of the Thai Elephant Swansea.) The room is functional and designed of course for one or two night stays. However an odd biscuit in... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Ade Wotton, Thank you for taking the time to tell us about your experience at the Ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Travelers are raving about these Swansea hotels

St. Albans, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I'm glad I was there only the one night. No character or 'warmth' to the place. Just for business I would say. The modern wood floor in the room was cold underfoot too. I had a bad nights sleep because what I heard as a faint hum during the day turned in to a penetrating drone during the night that... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Stephen W Thank you for taking the time to tell us about your experience at the Ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Washington, DC
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 22, 2015

I'm using the word "charming" in most of my reviews of our hotels / B&Bs in England and Wales. This place is whatever the opposite of "charming" is. I think they're going for efficient but they went too far and landing in "stingy". The bathroom was the worst. The shower isn't in a stall and the water gets all over... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear dctravis, Thank you for taking the time to tell us about your stay at the ibis Swansea, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every guest and your feedback is very important... More 

Worcesterhire
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 21, 2015

The room was clean and tidy, staff efficient and polite, I paid a reasonable price and was happy overall, would I stay again is the bottom line, yes I would, I did sleep well, but my hubby is a light sleeper he didn't due to the traffic noise as our room over looked the road, next time would ask for... More 

Was this review helpful? Yes 1
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Bubbleso0o0 Thank you for taking the time to share your comments regarding your recent stay with us. I will share them with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as... More 

Hereford, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 20, 2015

have just come back from swansea after a short holiday.used this hotel as a base as it allows dogs few here do.the room was clean tidy and comfortable staff were friendly and unobtrusive room was cleaned and fresh each day we stayed for 4 nights and enjoyed it very much will stay again was about a 20/25 min walk to... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear John51hereford, We very much appreciate your comments regarding your stay at ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Titusville
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 17, 2015

This is a basic chain hotel, comfortable, clean, good value. However, this hotel has something unique...the sweetest young girl working the front desk. She was so enthusiastic and pleasant, her attitude was infectious. After a long day on the road we were hungry, but too tired to get in the car to go somewhere. We chose to eat at the... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Cathy D We very much appreciate your comments regarding your stay at ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Cwmbach, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 17, 2015

Me and some friends were planning on having a night out in Swansea so we decided to stay here to make a night of it. The room was spacious, clean and tidy. It had a kettle, tv and a good sized bathroom. We all had a good nights sleep which was the main purpose as we only wanted somewhere to... More 

Was this review helpful? Yes 1
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear DlouiseD Thank you very much for your kind comments during your recent stay. I will certainly share them with our team. As always feedback serves as an encouragement to all of our staff and help us move forward with the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be... More 

Coventry, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed June 7, 2015

I stayed here with my partner in February and June 2015 visiting family and friends. The second time we stayed they put us in a room as far away from the lifts as possible and this was a problem for my disabled partner so I asked the lovely staff on the desk to move us and within seconds the second... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear AlishaS, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best regards More 

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