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Ibis Swansea

Fabian Way / A483, Swansea SA1 8LD, Wales (Formerly Ramada Encore Swansea Bay)
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Ibis Swansea
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502 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reading, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked as a bargain overnight stay due to ongoing refurnishing. The lobby was being updated so no impact on the stay. Nice big clean and functional room. Lovely staff. About 20 mins brisk walk to the marina vua waterside housing area.

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Alice Springs, Northern Territory, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

Was pleased overall with my stay at this establishment. Rooms were clean and tidy, staff were friendly and helpful. Good location near the city centre..was quite reasonably priced too. Would definitely stay here again.

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IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Phil G, We very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Bedfordshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We have stayed a few times at this hotel and have previously found it ok, however since then it has completely gone downhill. We were an hour early for check in and were told we would have to wait until 2pm. The receptionist was very rude and unhelpful. The room was ok, however the bathroom lock was missing and the... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Laura L, Thank you for taking the time to tell us about your experience at the Ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Travelers are raving about these Swansea hotels

Pontypool, Wales, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was spot on, quiet, clean with a great shower. The Hotel is located about a 25 minute walk from the Town Centre, which was great for us, as we were on a walking holiday. We did not eat at the Hotel which is why I gave it a very good instead of excellent because can't comment on the food.... More 

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Ian M, We very much appreciate your comments regarding your stay at the Ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 2 weeks ago

The Ibis hotel may be classed as a budget hotel but the staff and food are great ! Usually we don't use Ibis, we go for the Premier Inn or Marriott . The Ibis in Swansea is not quite as plush but the service, on this visit, was better ! Can't fault the staff or food, certainly go again.

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Bevan W, We very much appreciate your comments regarding your recent stay at the Ibis Swansea. It is always a pleasure to receive positive feedback. I will share your lovely comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

First time as family in a B and B. Ibis was clean, our room got cleaned daily. Great to have new towels daily too. Was also situated in a quiet location so got a peaceful night's sleep especially with a toddler. Great experience would recommend ibis to any young family :)

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Ify O, We very much appreciate your comments regarding your stay at the Ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Erith, null, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Really lovely clean hotel staff were very nice and chatty and welcoming. Nice that the parking was free as it's always hard to park here in Swansea so for a night out we got a cab only 5 to wind street so not expensive journey and it's not a bad walk from town to hotel so very close to the... More 

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IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Luke P, We very much appreciate your comments regarding your stay at the Ibis Swansea. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

England
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Clean, good standard hotel room, only little bits of decor could do with a touch up but overall lovely and the bed was comfortable and clean. The staff were friendly and accommodating. Free internet although slow.

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Lounel, We very much appreciate your comments regarding your stay at the Ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and... More 

Bangor, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The hotel is within walking distance (20 minutes) of the Marina and town centre. Ideal for a city break. There were plenty of parking spaces. Staff were pleasant and helpful. Clean room with comfortable bed.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Lyn B We very much appreciate your comments regarding your stay at the Ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

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