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All 25 Swansea hotels

Mercure Swansea

3.0 of 5 Hotel   |   Phoenix Way, Swansea SA7 9EG, Wales
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Mercure Swansea
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66%
Ranked #11 of 25 hotels in Swansea
A recent review
3 of 5 stars reviewed yesterday
FADEC Oxford
  • Reviews (308)
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308 people have reviewed this hotel

Traveler rating
    95
    107
    84
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56
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Oxford
Contributor
20 reviews 20 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

Room is good size, inside facing so quiet but bathroom has seen better days, feels straight out of the 80s with a cracked sink. Free wifi and small LCD TV with limited channels provide good entertainment. Breakfast is limited hot and cold buffet, not as good as Premier Inn or Holiday Inn. Friendly staff make for a pleasant stay, would... More

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed in the Mercure for work for one evening. The rooms were basic but comfortable, however I missed having air conditioning on a very warm evening! Iron didn't work. We had a meal in the hotel restaurant and we were very disappointed with the food- think wetherspoons food at a la carte prices! Very overpriced in my opinion. Fine... More

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Ian H, General Manager at Mercure Swansea, responded to this review

Dear Macgirl262, Thank you for taking the time to review our hotel. Our menu prices are set centrally but are in line with competitor hotels in the local area, though I accept your point on Weatherspoons, although they are often doing huge food volumes which allows them to make less profit, but several more times over if that akes sense.... More

Derby, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A great place to stay. The staff are very friendly and make every effort to ensure customer satisfaction. The hotel, being on the edge of a retail/business park, appears at first glance to be not the best of locations. It is, however, very handy for major roads but thankfully there is no road noise at all, resulting in a very... More

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Ian H, General Manager at Mercure Swansea, responded to this review

Dear Helen B, Many thanks for taking the time to review our hotel, and a thouroughly fair review it was too, covering both the good and the not so good points. We could do with a little facelift in certain areas, but whilst we may not be brand new, I and my team will do everything possible to make sure... More

Preston, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

We used Mercure as a base for 2 day visit to the area. It is abased in the middle of a commercial area and so at night there is nowhere to walk around and you will have to travel by car/bus to nearest town or into Swansea. We took 2 Dutch friends and it proved a good base with excellent... More

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Ian H, General Manager at Mercure Swansea, responded to this review

Dear Dinnis N, Thanks for taking the time to review our hotel, and glad to hear that overall you and your Dutch frends enjoyed your stay. I shall also pass on your comments to Tom in Housekeeping, who like most of my team here is asmashing lad. Best regards Ian H-Jones More

The Netherlands
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is fine for short stay but if you want a good night's sleep you might want a more comfortable bed with a mattress that doesn't spring out at you each time you turn over. My bed was not the only one to experience this. Food was good service too. Hotel rooms need an upgrade - very 1990's and... More

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Ian H, General Manager at Mercure Swansea, responded to this review

Dear Ornotholigist, Thank you for taking the time to review the hotel. We are on a rolling program of replacing all of our beds and over 80 % of our rooms now have a new bed (last 12 months) and we anticipate all beds being replaced by the end of this year. Please accept my apologies that you had issues... More

Senior Contributor
47 reviews 47 reviews
44 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

Was checked into room 112 not only did it instantly have a smell to it but there were marks all over the wall paper and chips on the wash basin giving it sharp edges When I went to open the window it couldn't open and also the window shelf was so dirty I had to go and wash my hands... More

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Ian H, General Manager at Mercure Swansea, responded to this review

Dear SteveWales 44, Thank you for taking the time to review our hotel, and rest assured the points you raised will be addressed by our housekeeping team. Best regards More

London, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed here on June 24th - and in short wasnt a bad stay. Car park was excellent - with plenty of spaces - so thats a win Check in was friendly and efficient and had me on my way to my room in minutes. Upon opening my room (249) one hell of a smell hit me - mould/damp/pee. It... More

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Ian H, General Manager at Mercure Swansea, responded to this review

Dear Ursicles, Thank you for taking the time to review the hotel, and glad to hear that overall you enjoyed your stay and would return. With regard to the smell in the room, we have nwo tracked this down to a leaking pipe under the bath that was saoking the floor board, and this combined with the heat caused the... More

Poole, England, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for one night due to my work running a training session the next day. As people have already alluded too, the hotel needs a little modernisation and you can hear people walking up and down the corridors as the floorboards creek somewhat. Sadly cannot comment on breakfast as stayed in bed as long as possible!! (bed was comfy)... More

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Ian H, General Manager at Mercure Swansea, responded to this review

Dear Petetong 75, Many thanks for taking the time to review the hotel, and glad to hear that you found all our staff to be very friendly. Best regards More

Manchester, United Kingdom
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is nice, good location and the rooms are spacious. Enormous bed, all the usual facilities. Everywhere was clean. Our room however seemed to be a disabled room, which I have no problem whatsoever with, but there was a handrail right next to the loo and a pull down handrail to the other side which wasn't secured properly and... More

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Ian H, General Manager at Mercure Swansea, responded to this review

Dear Gillybeans 18, Thank you for taking the time to review our hotel, and glad to hear that despite the service issues you encountered you would stay again. Please be reassured that the poor service you encountered is not indicative of our normally high standards of care, and steps have now been to taken to ensure that such lapses in... More

Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A very pleasant hotel to stay at. Easy to find and with plenty of parking. The staff are friendly and helpful. The bar area is a shade small but consequently a little crowded when I was last there. Breakfast was very good and the restaurant is very light and pleasant to eat in. Bedrooms are the usual comfortable Mercure standard... More

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Ian H, General Manager at Mercure Swansea, responded to this review

Dear Nige, Thank you for taking the time to review our hotel. Great to hear that like manyregulars 'in the know' you prefer to stay with us than any other hotel in Swansea, and I shall pass on your feedback to the team. NB - To any readers of this review we do a have a scenic lake to the... More

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Additional Information about Mercure Swansea

Address: Phoenix Way, Swansea SA7 9EG, Wales
Location: United Kingdom > Wales > Southern Wales > Swansea County > Swansea
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Swansea 3*
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Also Known As:
Mercure Swansea Hotel Swansea
Ramada Swansea
Swansea Ramada
Mercure Swansea Wales

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Swansea
Hotel Class
Official Description (provided by the hotel)
Hotel (Licensed) with 50+ letting rooms in city location. With car parking. Smoking in designated areas. Casual dress for meals. Vegetarians, Children, Special Diets, Organic Products catered for. Eating outside is possible. ... more   less 
Number of rooms
120

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