Mercure Swansea (Wales) - Hotel Reviews

Also Known As:: Mercure Swansea Hotel; Mercure Swansea Hotel Swansea; Ramada Swansea; Swansea Ramada; Mercure Swansea Wales

Address: Phoenix Way, Swansea SA7 9EG, Wales

Region: United Kingdom > Wales > Southern Wales > Gower Peninsula > Swansea

Amenities:

Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #12 of 30 hotels in Swansea

Price Range: $

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Hotel (Licensed) with 50+ letting rooms in city location. With car parking. Smoking in designated areas. Casual dress for meals. Vegetarians, Children, Special Diets, Organic Products catered for. Eating outside is possible. ... more less

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168 reviews from our community

See which rooms travelers prefer - 53 traveler tips

Kris S

Brussels

Top Contributor

64 reviews

21 hotel reviews

Reviews in 35 cities

12 helpful votes

“Hotel outside Swansea”

Reviewed May 24, 2013 NEW

We have chosen this hotel because it was located near Swansea and in a non-urban area. It is accessible by car (parking is available) or by bus (bus 59 or 31, one per hour, from Swansea bus station to Pheonix Way Parc). There is also a lake behind the hotel which is very suitable for walking or jogging (about 1... More

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Gonger65

Kettering, United Kingdom

Senior Reviewer

8 reviews

7 hotel reviews

Reviews in 8 cities

5 helpful votes

“Overcharged for breakfast”

Reviewed May 20, 2013 NEW

I booked the hotel for three nights using Booking.com, with a room rate of £79 for room only, breakfast clearly staed as being £10, however on check out I was charged £ 13.95!!!. The hotel room was ok, but some of the fixtures and fittings looked tired and in need of refurbishment. The corridors were noisy, with creaking floor boards... More

You were not over charged for breakfast: Breakfast is £10 if you pre book and pre pay when making you'r booking. This is clearly explained at the point of booking .You chose not to include and pay for breakfast when making your booking, and so were charged £13.95, which is our clearly advertised breakfast price. I would advise anyone pre... More

guest186466

Swansea, United Kingdom

1 review

“Our Wedding”

I checked in on the 17th May the staff were all going out of their way to help nothing was too much trouble for them. My wedding day was on the 18th and all I can say is WOW fantastic, Food brilliant everything went to plan no hold ups just perfection. It's a shame I'm only having one wedding because... More

AnneDerbyshire

Derbyshire

Contributor

14 reviews

5 hotel reviews

Reviews in 4 cities

6 helpful votes

“Very pleasant two night's stay”

Reviewed May 14, 2013

Stayed for two nights for a family celebration in Swansea. £10 for breakfast which was excellent value - Fresh fruit, cereal, English breakfast and croissants, etc. Staff very friendly - nothing too much trouble and really helpful. Room very nice, however, bed was uncomfortable. on checking out I did mention this to the Receptionist who was very apologetic and said... More

Dear Anne, Thanks for your kind review. The bed in 149 is a brand new bed, and I know these beds are a lot harder than our old beds. Some people prefer the hard beds, some don't like them. I suspect they will soften a bit over time, but as we only have 10 rooms at the mo with these... More

mike209967

Chesterfield, United Kingdom

17 reviews

9 hotel reviews

Reviews in 12 cities

18 helpful votes

“pleasant stay”

Reviewed May 13, 2013

stayed here for 2 nights.£117 for the 2 of us. Breakfast £10 each well worth it. Good choice fried,fruit,cereal unlimited tea and coffee etc. Hotel is in a trading estate about 4 miles from the city centre or £10 taxi ride.The rooms are well designed ,comfortable with kettle,iron ,tv and free wi fi. Staff are friendly and efficient.The Hotel has... More

Dear Mike, Many thanks for your kind review. regards More

Duvetlover2002

2 reviews

Reviews in 2 cities

“Comfortable hotel with very helpful staff”

Reviewed May 12, 2013 via mobile

The hotel is dated especially noticeable in the bathrooms with limited power to the showers but our room was large & very comfortable. The staff were fantasticly helpful and thoughtful and we would stay here again.

Dear Duvet Lover 2002, Thanks for your kind review. I shall as ever pass on your kind comments with regard to our high service levels to the team. Best regards More

Qwassy

High Wycomber

“Friendly but service suffered”

Reviewed May 9, 2013

We stayed for a night when there was a home Swansea football match. The room was fine and staff friendly. However, due to the busy night. There were football fans, wedding party and children visiting that night. Despite asking for a side table at dinner and there being tables available, we were placed in the middle of the room, opposite... More

Review collected in partnership with Accorhotels.com

Dear Qwassy, Thanks for your review. I am sorry to hear that you wern't fully satisfied with your stay. I can only appologise for the table issue, at this late stage I am not exactly sure what happened there, other than to say perhaps the table you requested was reserved, however this should have been explained to you if that... More

GJEvans

Basingstoke

Reviewer

5 reviews

4 hotel reviews

Reviews in 3 cities

8 helpful votes

“.. Great Hotel”

As a frequent business traveller I stay in a lot of hotels and all are pretty much the same. However on a recent business trip to Swansea I booked last minute into the Mecure hotel. Despite my last minute booking I was given a very friendly and fast check in from Mark and was allocated a great (executive) room with... More

Dear GJ Evans, Thanks for your kind review. Great to hear you found the team to be freindly and helpful, they're a great bunch of folk in Swansea, and having spent 15 years running hotels in central London before I descended on this lovely neck of the woods, I appreciate what a great pool of willing and hard working folk... More

Robert W

Rushden, United Kingdom

15 reviews

Reviews in 9 cities

3 helpful votes

“Adequate”

Stayed for 3 nights and having been advised to ask for top floor room to have a view of lake, we asked but were still given ground floor rooms. The receptionist said they all will look towards the lake. Went to our room (139) to find it looking into the courtyard and at a brick wall, we asked for a... More

Dear Robert W, Thanks for your review. Please accept my apologies for my team not getting yopu the exact room type you requested. We did have a couple of newbies start in reception last month, and your comments have highlighted a traing need, which Delia our head receotionist will be tackling later this week, with regard to the geogrphy of... More

guest2302

derbyshire

12 reviews

10 hotel reviews

Reviews in 11 cities

2 helpful votes

“Very pleasant”

Reviewed May 5, 2013

The hotel is in a good position for walking to the Liberty Stadium and we were able to check in early. The room was clean and comfortable, the bathroom was small and ready for a bit of tlc but there was plenty of hot water. We requested a quiet room and although there was a wedding in the hotel we... More

Dear Guest, Thanks for your kind review. Best Regards Ian More

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Mercure Swansea Hotel, Wales

Mercure Swansea

168 reviews from our community

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