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Swansea Marriott Hotel

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Maritime Quarter, Swansea SA1 3SS, Wales
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Best prices for: 1 room 1 guest
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Swansea Marriott Hotel
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Swansea Marriott Hotel
Swansea Marriott Hotel
Swansea Marriott Hotel
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544 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amesbury, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

we stayed 2 nights over the last weekend and I used my reward points and then booked to upgrade for £25-00 per night, unfortunately the hotel was fully booked and we did not get the upgrade. The staff were great at trying to sort something out for us and in the end offered us a complimentary breakfast which was very... More 

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london
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I was here for couple of days. All Marriott hotels in the uk looks pretty much the same. Nice entrance to the front doors. Reception area looks the best, very opened up and a nice theme to it.The twin room was spacious, red and magnolia theme to it. The bathroom was also very clean. Staff were very friendly. It is... More 

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1 review
2 of 5 stars Reviewed 1 week ago

The Hotel is in need of updating and just average bland chain hotel. Very Clean and Staff Friendly. On Arrival I had a card for breakfast on my bed ( in the room service ) once used you never got another. What I ordered I never really got either? Hotel looks on to car park or to the Marina and... More 

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MGwynne, Guest Relations Manager at Swansea Marriott Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. Please accept our sincere apology that you were disappointed with the service provided. I have discussed your comments with the relevant hotel team, we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your... More 

London, England, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel, great location. Due to it's location it's slightly overpriced I feel. But I would certainly stay there again for the right price. They do charge a ridiculous price to upgrade to a sea view room but some people may think it's worth it.

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Bexhill-on-Sea, United Kingdom
Top Contributor
83 reviews 83 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Well where does one start... Check in was slow. We had 3 rooms booked. We got one on the ground floor. Room 4 my Father was put on the first floor and my son on the second floor. It was great organisation to separate us all. Then the room was ok except on the first night we put on the... More 

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mgwynne, Director of Sales at Swansea Marriott Hotel, responded to this review

Thank you for taking the time to review your recent stay with us. Please accept our sincere apology that you were disappointed with the service provided. I have addressed your comments with the frontdesk team to ensure allocation of families are together, this is not always possible but we do try our upmost where possible. Please also accept my sincere... More 

Wales
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Spent two nights at this hotel and found all the staff very friendly and helpful. The room was very spacious with two double beds with a magnificent view of the marina. Breakfast was an absolute delight and even included waffles and pancakes with maple syrup and fruit, what more could you ask. Ideally situated for shops and Gower and Mumbles.... More 

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Cardiff
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Greeted by a concierge who was so friendly towards my children, asked if they could have some sweets and a fruitshot. Also while my husband was checking in he provided my children with crayons and a colouring book, just lovely. Our room was lovely, spacious and great for a family of four. Dinner- we had again a lovely experience. Food... More 

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Michael D, General Manager at Swansea Marriott Hotel, responded to this review

Dear Guest, Thank you for taking the time to review the hotel after your recent visit. We appreciate your comments and glad you enjoyed your stay. We do hope to welcome you and your family back to the hotel on your next visit to Swansea. Best wishes, Michael Downie General Manager More 

1 review
3 of 5 stars Reviewed April 14, 2015

We have stayed at the Swansea Marriott many times over the last 20 years and have always been very satisfied with our stay. However on this occasion we were less than impressed. The lack of control over a private party both downstairs and on the landings upstairs was to say the least disturbing. It appeared that the police were called... More 

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mgwynne, Director of Sales at Swansea Marriott Hotel, responded to this review

Thank you for taking the time to review your recent stay with us. First and foremost please accept my sincere apologies for your disappointing experience and the negative effect it has left. We very much value our returning guests and your loyalty and I was most concerned to read your comments and totally understand your concerns. Your feedback has been... More 

Ellesmere Port, Cheshire
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

Greeted by friendly, courteous receptionist. Stayed in a double room with 2 double beds !!!! The room was spacious and clean with plenty of tea and coffee and the added bonus of a fridge. The hotel seems well organised with both the bat and restaurant area being spotless. We stayed a few nights though our visit was to see a... More 

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Cirencester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 12, 2015

We have been visiting this hotel for more than 20 years and until now, our experiences have always been faultless. We stayed for a long weekend on a Friday and Saturday night in a family room. The main reason for our disappointment was the fact that a wedding was being held on the Saturday night and many of the guests... More 

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Michael D, Manager at Swansea Marriott Hotel, responded to this review

Dear Guest, Thank you for taking the time to review the hotel, following your recent visit. I was concerned to read about some of the aspects of your stay and would welcome the opportunity to discuss them further. Please do feel free to contact me at the hotel on 01792 642020 at your convenience. Best wishes, Michael Downie General Manager More 

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