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Holiday Inn Express Newport

3.0 of 5 Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
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Certificate of Excellence 2014
Holiday Inn Express Newport
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Holiday Inn Express Newport
Holiday Inn Express Newport
Holiday Inn Express Newport
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307 reviews from our community

Traveler rating
    153
    122
    23
    5
    4
See reviews for
73
72
21
105
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
  • All months
    (307)
  • Mar-May only
    (66)
  • Jun-Aug only
    (96)
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    (86)
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Gravesend
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our first time with a Holiday Inn hotel and was most impressed with the hotel. The staff were very helpful and friendly, making our experience a pleasure. The room was very comfortable, clean and well decorated giving a more relaxed feel to the hotel. Even though we stayed over New Year they hotel maintained their standards with the... More 

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Denton, East Sussex
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel with brilliant friendly staff. The rooms are a decent size with nice beds. I found the air con a bit tempromental but figured out the knack with it by the end of my stay. The food is nice but every night, they had not got a few items which on a limited menu, was a... More 

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Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review of our property. I am sorry your experience was not everything that you would have desired particularly with the food choices served. However, I am pleased to see that you did enjoy the standard of your evening meal. Here at the Hotel we do pride ourselves on... More 

Washington DC, District of Columbia
Top Contributor
102 reviews 102 reviews
44 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here over New Year's eve. We usually try to stay at places with a bit more character if possible, but the HI Express was on our way home so we chose it mainly for convenience and the fact that the price was right. I have to say it was very convenient for visiting Newport. It's more of a business... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to write a lovely review on our property. I am so please to see that the Hotel suited your needs and that you had an enjoyable and comfortable stay. As for your lovely staff comments I will be sure to pass them on to the relevant team members. Here at the... More 

Luxembourg City, Luxembourg
Top Contributor
51 reviews 51 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had a room on the first floor, facing the parking. As I arrived when it was already dark and left early by taxi, can't really say where the road is. Initially I was pleasantly impressed by the hotel, staff was friendly and efficient (even though one of the card terminals was not working properly and a friend of mine... More 

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philippa e, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to leave feedback regarding your stay. I am delighted to see that you were impressed by our hotel and that my team members were friendly and efficient. However I am disappointed that you did not experience a great night’s sleep with us, unfortunately it has been very windy lately here in... More 

Manchester, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have now stayed at hotel on 4 occasions and each time have found it to be consistently clean, comfortable and convenient along with great value! Breakfast (included in price) is more than adequate. Great base for visits to Cardiff and the valleys of South Wales!!

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to leave us your lovely feedback. It is always lovely to know a guest is returning customer and has had consistently good service from ourselves. All feedback is greatly appreciated as this helps us to improve the service we offer our guests. We do hope to see you in the future... More 

Derby, United Kingdom
Top Contributor
61 reviews 61 reviews
50 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In stayed for a midweek night and seemed to be one of only a handful of guests in a huge hotel, I waited a good 10 minutes at reception before anyone appeared to check me in and he seemed to be working at the bar at the same time - hence the wait! Room was OK and very clean, but... More 

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philippa e, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review regarding your stay with us. I am disappointed to see that not all aspects of your stay with us was not as expected. We like to receive all feedback from our guests, negative and positive as we can use this to help us improve on our facilities... More 

Cornwall
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had my brothers wedding nearby, was a perfect location, room rates were very good, and the staff were very friendly, the room itself was spotless!! Will return and have told friends and family about this place!!

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to write such a lovely review on our property. We always wish our guests to enjoy their stay with us and I am happy to see that this was the case in your situation. Guests that have enjoyed their stay so much so that they would recommend us is a pleasure... More 

Telford, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for 2 nights at the Holiday Inn Express Newport while visiting relatives. It's ideally situated, just a couple of minutes off the M4 and just a short drive into both Caerphilly and Cardiff. Staff were very friendly, day and night and it’s just what you want, a nice clean, quiet hotel with a decent breakfast in the morning.... More 

Was this review helpful? Yes 3
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your lovely feedback it is always nice to know that a guest has enjoyed their stay with us. We are so pleased to hear you enjoyed your breakfast with us and that you experienced great customer service. I will be sure to pass on your lovely comments to the team. It is lovely to... More 

Senior Contributor
43 reviews 43 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On arrival great car park. Reception very loud music so I couldn't hear what the Receptionist was saying. Requested ground floor facing car park and accessibility room when booking didn't get passed on from Central booking. Given an accessibility room but on side nearest A48 on first floor. So not what requested. Room freezing as no card in electric slot.... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Firstly, I would like to thank you for your feedback without your feedback we would not be able to improve the service we offer our customers. We always like to know how a guest has found their stay and I am sorry that on this occasion you feel that your needs were not met. It is disappointing... More 

Weston super Mare, United Kingdom
Top Contributor
100 reviews 100 reviews
100 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed December 22, 2014

Allocated room 28, a ground floor room overlooking the car park. It had a double bed and sofa bed with a 32" Freeview TV. The bathroom contained a large shower. As with many modern hotels, the lighting in the room is poor with no central ceiling light, why do they scrimp on this? The room was very quiet both inside... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, I would like to thank you for your review, this will provide valued feedback concerning our hotel and ensure that we continually develop along with our guests. It is a pleasure to read your positive comments regarding the customer service you received during your stay. Providing a great guest experience is at the heart of our hotel... More 

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Additional Information about Holiday Inn Express Newport

Address: Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newport 3*
Number of rooms: 125
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Also Known As:
Holiday Inn Express Newport Hotel Newport
Holiday Inn Newport
Holiday Inn Express Newport Wales

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