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Holiday Inn Express Newport

3.0 of 5 Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
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Certificate of Excellence 2014
Holiday Inn Express Newport
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Holiday Inn Express Newport
Holiday Inn Express Newport
Holiday Inn Express Newport
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289 reviews from our community

Traveler rating
    146
    114
    20
    5
    4
See reviews for
70
66
20
98
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • Any
English first
  • All months
    (289)
  • Mar-May only
    (66)
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    (47)
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Nottingham
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went on a two night break. Hotel easy enough to find, plenty of free parking, check in very friendly and efficient. We had a room on the 1st floor accessible by lift or stairs. Quite spacious with flat screen tv very comfortable king bed tea/coffee making facilities.Air conditioning. Wet room bathroom with shower only but plenty of space. All staff... More

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Birmingham, United Kingdom
Top Contributor
60 reviews 60 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice big and clean rooms. Good quiet location. Plenty of easy parking. Reasonable prices. Easy reach to Newport and Cardiff town centres. Staff not very friendly or polite. Breakfast just average. But all in all, good value for money!

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London
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

returning yet again for a weekend of rugby - HIE as well presented as usual and staff all lovely. breakfast still a bit disappointing but its 'inclusive' so i dot think you can whine too much. the feee wifi is vastly improved and available throughout the hotel. see you again very soon!

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Penarth, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed overnight. Room clean. However booked a double and got a twin 😕. No seating apart from beds. Air con v noisy but had to be on overnight as room too warm. Plus side - beds v comfy and clean. Good basic hotel. Breakfast includes and lots choice..

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Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, First of all I would like to thank you for choosing to stay with us. I am sorry that your stay was not to the high quality that we pride ourselves on. Firstly, I would like to thank you for your feedback we rely on our guests giving us honest feedback so that we can improve our... More

Northfleet
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our second visit here and yet again we have been well looked after. The young lady at check in was exceedingly pleasant and covered all the detail of our room and our stay and did it all with a great smile very friendly The rooms are comfortable and offer tea and coffee making facilities. Free WIFI all over... More

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Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Firstly I would like to thank you for choosing to stay at the Holiday Inn Express Newport and for taking the time to review your recent stay. Positive feedback is always lovely to hear without your feedback we would not know if we delivering a positive experience to our guests. Our staff always strive to deliver the... More

Kidwelly, Wales, United Kingdom
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A colleague and I stayed here this week, and we found the staff very pleasant and helpful. Our rooms were extremely clean and comfortable AND with decent hairdryers. I had an accessible room on the ground floor and found the walk in shower brilliant and well thought out. They have handwash and shower/shampoo in dispensers, so much better than silly... More

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Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Annie, I am so pleased to read that you enjoyed every aspect of your stay with us. We always try and endeavour to please and anticipate our guests needs so that they have an enjoyable and comfortable stay. It’s so nice to see your positive comments about the staff, we really do strive to deliver the best possible customer... More

Oklahoma City, Oklahoma, United States
Contributor
20 reviews 20 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 13, 2014

Good hotel, HI Express always beats normal Holiday Inn's. Breakfast was good, the room was great, the staff were great, and the bar was great. But the Air Con would not work, even with the front desk checking it from their main panel it would only stay on for 5-30seconds. The WiFi while free was extremely slow, and the TV... More

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your review regarding your recent stay. It is most disappointing for me to read that every aspect of your stay was not perfect. We strive to ensure our guests' leave our hotel completely satisfied with their stay. I can assure you I have immediately investigated the feedback you have provided and I am happy... More

Chester, United Kingdom
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 12, 2014

We stayed here for one night to break our journey from Cornwall to Chester. The receptionist was friendly and welcoming. The room was typical holiday inn express - good size, clean and well equipped with comfy bed. Breakfast was included and there was a reasonable selection. We had our evening meal at the pub (Dragonfly) next door which was very... More

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for providing your valued feedback concerning your recent stay with us. It is important to receive feedback from our guests to ensure that we supply the very best that our brand has to offer. I will pass on your kind words to all relevant team members I look forward to greeting you again in the... More

Cambridge, UK
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 24, 2014

We have just stayed for 2 nights and all in all had a reasonable stay. The main issue we had was the awful bed and mattress in the room It was so bad we had to ask for a second duvet which we used as a mattress topper. Whilst this helped it was far from a suitable solution and not... More

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philippa e, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest. Firstly I would like to thank you for choosing to stay with us and for taking the time to provide a review on your recent stay. I am disappointed to read that you were not 100% satisfied with your stay, it is our focus to ensure we do everything within our power so that all of our... More

Bournemouth, United Kingdom
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 22, 2014

My daughter got ready for her wedding at this hotel and left from here on a tractor/trailer. Our family had 8 rooms plus one of her bridesmaids booked separately. When I stayed here a couple of months ago I explained what the rooms were going to be for and asked if we could have them all on the same floor.... More

Was this review helpful? Yes
philippa e, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Firstly I would like to thank you for choosing to return to Holiday Inn Express Newport and for taking the time to review your recent stay. I am delighted to hear that all your requests were accommodated during your stay. Our staff members strive to ensure every guest receives the highest customer service possible, it is a... More

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Additional Information about Holiday Inn Express Newport

Address: Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newport 3*
Number of rooms: 125
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Also Known As:
Holiday Inn Express Newport Hotel Newport
Holiday Inn Newport
Holiday Inn Express Newport Wales

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