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All 20 Newport hotels

Holiday Inn Express Newport

3.0 of 5 Hotel   |   Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
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Ranked #1 of 20 Hotels in Newport
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
DEIVIONCRX Oklahoma City, Oklahoma, United States
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283 reviews from our community

Traveler rating
    144
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    20
    5
    4
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69
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Oklahoma City, Oklahoma, United States
Contributor
19 reviews 19 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Good hotel, HI Express always beats normal Holiday Inn's. Breakfast was good, the room was great, the staff were great, and the bar was great. But the Air Con would not work, even with the front desk checking it from their main panel it would only stay on for 5-30seconds. The WiFi while free was extremely slow, and the TV... More

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your review regarding your recent stay. It is most disappointing for me to read that every aspect of your stay was not perfect. We strive to ensure our guests' leave our hotel completely satisfied with their stay. I can assure you I have immediately investigated the feedback you have provided and I am happy... More

Chester, United Kingdom
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for one night to break our journey from Cornwall to Chester. The receptionist was friendly and welcoming. The room was typical holiday inn express - good size, clean and well equipped with comfy bed. Breakfast was included and there was a reasonable selection. We had our evening meal at the pub (Dragonfly) next door which was very... More

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for providing your valued feedback concerning your recent stay with us. It is important to receive feedback from our guests to ensure that we supply the very best that our brand has to offer. I will pass on your kind words to all relevant team members I look forward to greeting you again in the... More

Cambridge, UK
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have just stayed for 2 nights and all in all had a reasonable stay. The main issue we had was the awful bed and mattress in the room It was so bad we had to ask for a second duvet which we used as a mattress topper. Whilst this helped it was far from a suitable solution and not... More

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philippa e, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest. Firstly I would like to thank you for choosing to stay with us and for taking the time to provide a review on your recent stay. I am disappointed to read that you were not 100% satisfied with your stay, it is our focus to ensure we do everything within our power so that all of our... More

Bournemouth, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter got ready for her wedding at this hotel and left from here on a tractor/trailer. Our family had 8 rooms plus one of her bridesmaids booked separately. When I stayed here a couple of months ago I explained what the rooms were going to be for and asked if we could have them all on the same floor.... More

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philippa e, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Firstly I would like to thank you for choosing to return to Holiday Inn Express Newport and for taking the time to review your recent stay. I am delighted to hear that all your requests were accommodated during your stay. Our staff members strive to ensure every guest receives the highest customer service possible, it is a... More

Pembrokeshire, Wales
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We arrived at the holiday inn express and were greeted by lovely staff working that evening. got checked in lovely and quick. Had dinner at the dragonfly which is a couple of minutes walk from the hotel. Lovely place to eat. Didn't sleep well due to the thick noisy duvet cover which I think was a feather duvet. The day... More

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your review regarding your recent stay with us. I am most disappointed to read that you are not 100% satisfied with your stay. It is our mission to ensure that we do everything possible to ensure our guest enjoy their stay each and every time. I am displeased that our free breakfast offering was... More

Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 17, 2014

During our deployment to the NATO conference on nights as a Police supervisor we were invited to use the toilet and coffee making facilities at Newport Holiday Inn Express.May I point out the Guest service Manager Victoria Williams for a special thanks a nothing is to much trouble.As a Manager She is an asset to your Company .I use hotels... More

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your feedback concerning your recent visit to the Holiday Inn Express Newport. Recently Newport City played a significant role in hosting a the NATO Summit in September. This opportunity provided a spotlight on Newport to perform for our world leaders, business associates and government bodies. As a hotel we were pleased to offer our... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 2, 2014

We were lucky enough to stay here for a short break. 2nights 3 days. From the moment we arrived we were treated like we were the only people staying. The hotel was busy but nothing was too much trouble. The room was very clean and spacious the bathroom was spotless and there was even shower gel and shampoo in the... More

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay at the Holiday Inn Express Newport. It is a pleasure to read your extremely positive comments regarding your stay. Providing a great guest experience is at the heart of our hotel so that we create an environment that our guests love! I would love... More

Southend-on-Sea, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 1, 2014

My wife and myself recently went to Newport to spend some time with a friend. The hotel is quite easy to get to,and offers very good value. Rooms are very clean spacious and comfortable .The hotel staff are all very friendly and helpful, we have stayed at this chain before and will do so again in near future

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued guest, I am thrilled to read your review regarding your stay with us. It is always nice to hear positive feedback regarding our team members and their high levels of customer service. I look forward to welcoming you back to the hotel again in the near future. Kind Regards, Michael Oates General Manager More

Rochester, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 27, 2014

We stayed 2 nights while exploring surrounding Cardiff and Brecon Beacons. Nice and easy to find, just off the M4. All very clean and smart. Room had a double and a sofa bed for our son, the sofa bed was quite hard and not very comfy. The ensuite was clean and modern with a fab shower. Breakfast (included in price)... More

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, I would like to thank you for your recent review regarding your stay with us. It is disappointing to read that you did not completely enjoy all aspects of your stay. Our free breakfast is continually reviewed as to ensure that we offer the best quality products to all of our guests each and every time. I... More

London
Top Contributor
229 reviews 229 reviews
61 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed August 25, 2014

Was over to Wales and had to stop overnight, and it did exactly what we wanted from a stopover hotel - Quick check in, clean rooms, comfortable bed, Welcome drink on arrival (Gold Members), good nights sleep. There is a pub just outside the hotel premises, but the noise insulation in the rooms is fantastic. The hotel looked new and... More

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. It is always nice to hear how a guest has found their stay with us. We take pride in our cleanliness and customer service stadndards at the Hotel and we are always pleased when guests have a positive stay with us. We hope to... More

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Additional Information about Holiday Inn Express Newport

Address: Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newport 3*
Number of rooms: 125
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Also Known As:
Holiday Inn Express Newport Hotel Newport
Holiday Inn Newport
Holiday Inn Express Newport Wales

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