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All 20 Newport hotels

Holiday Inn Express Newport

3.0 of 5 Hotel   |   Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
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Ranked #1 of 20 Hotels in Newport
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
clairabela Pembrokeshire, Wales
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279 reviews from our community

Traveler rating
    143
    109
    18
    5
    4
See reviews for
67
61
20
97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Pembrokeshire, Wales
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We arrived at the holiday inn express and were greeted by lovely staff working that evening. got checked in lovely and quick. Had dinner at the dragonfly which is a couple of minutes walk from the hotel. Lovely place to eat. Didn't sleep well due to the thick noisy duvet cover which I think was a feather duvet. The day... More

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your review regarding your recent stay with us. I am most disappointed to read that you are not 100% satisfied with your stay. It is our mission to ensure that we do everything possible to ensure our guest enjoy their stay each and every time. I am displeased that our free breakfast offering was... More

Liverpool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

During our deployment to the NATO conference on nights as a Police supervisor we were invited to use the toilet and coffee making facilities at Newport Holiday Inn Express.May I point out the Guest service Manager Victoria Williams for a special thanks a nothing is to much trouble.As a Manager She is an asset to your Company .I use hotels... More

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your feedback concerning your recent visit to the Holiday Inn Express Newport. Recently Newport City played a significant role in hosting a the NATO Summit in September. This opportunity provided a spotlight on Newport to perform for our world leaders, business associates and government bodies. As a hotel we were pleased to offer our... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were lucky enough to stay here for a short break. 2nights 3 days. From the moment we arrived we were treated like we were the only people staying. The hotel was busy but nothing was too much trouble. The room was very clean and spacious the bathroom was spotless and there was even shower gel and shampoo in the... More

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay at the Holiday Inn Express Newport. It is a pleasure to read your extremely positive comments regarding your stay. Providing a great guest experience is at the heart of our hotel so that we create an environment that our guests love! I would love... More

Southend-on-Sea, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and myself recently went to Newport to spend some time with a friend. The hotel is quite easy to get to,and offers very good value. Rooms are very clean spacious and comfortable .The hotel staff are all very friendly and helpful, we have stayed at this chain before and will do so again in near future

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued guest, I am thrilled to read your review regarding your stay with us. It is always nice to hear positive feedback regarding our team members and their high levels of customer service. I look forward to welcoming you back to the hotel again in the near future. Kind Regards, Michael Oates General Manager More

Rochester, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights while exploring surrounding Cardiff and Brecon Beacons. Nice and easy to find, just off the M4. All very clean and smart. Room had a double and a sofa bed for our son, the sofa bed was quite hard and not very comfy. The ensuite was clean and modern with a fab shower. Breakfast (included in price)... More

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, I would like to thank you for your recent review regarding your stay with us. It is disappointing to read that you did not completely enjoy all aspects of your stay. Our free breakfast is continually reviewed as to ensure that we offer the best quality products to all of our guests each and every time. I... More

London
Top Contributor
220 reviews 220 reviews
58 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was over to Wales and had to stop overnight, and it did exactly what we wanted from a stopover hotel - Quick check in, clean rooms, comfortable bed, Welcome drink on arrival (Gold Members), good nights sleep. There is a pub just outside the hotel premises, but the noise insulation in the rooms is fantastic. The hotel looked new and... More

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. It is always nice to hear how a guest has found their stay with us. We take pride in our cleanliness and customer service stadndards at the Hotel and we are always pleased when guests have a positive stay with us. We hope to... More

Senior Contributor
44 reviews 44 reviews
7 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Team Assess met up with a business professional today in Newport. Great venue for a business meeting today. The staff were discreet the service was excellent. The meeting area was clean an inviting all in all a pleasant experience. We will certainly return in the future.

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Nicholas, Thank you for reviewing our conference facilities. We do not often gain feedback regarding this area and I am pleased to readt that you found the facilities clean and the staff members providing good customer service. I hope to welcome you back to our conference facilities and show just how excellent our hotel can be. Kind Regards, Michael... More

london, ilford
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 14, 2014 via mobile

Clean and crisp from the car park to the reception to the bedrooms and the breakfast. The rooms are comfortable and a decent size i used the family room. The breakfast was also nicely prepared and presentable. Friendly staff who like to keep the customers happy. Conveniently located next to the M4 with most facilities within a short driving distance... More

Was this review helpful? Yes 1
philippa e, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. It is always a pleasure to read such lovely feedback about our guests stay and I am delighted to see that you had a great stay with us! We appreciate all types of feedback which we use to help improve our guest's stay. I can see from... More

newport, south wales
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 10, 2014 via mobile

Staff we're very welcoming and helpful. The hotel had a nice atmosphere with a pool table and a bar. The room was lovely air con nice hot shower And a comfortable bed. Ideal for an over night stay or a weekend. Close to the m4. Breakfast in the morning is very nice and like I said the price you pay... More

Was this review helpful? Yes 2
philippa e, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I am delighted to read that you had an enjoyable stay with us and found our facilities to suit your needs. We take pride in our customer service and I am delighted to see that my colleagues carried this out exceptionally well during your stay. I look... More

Perth, Australia
Top Contributor
144 reviews 144 reviews
25 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed August 6, 2014

Well positioned for Tredegar House and M4. Some restaurants within walking distance including one which is family friendly (Dragonfly). Good hotel with inclusive breakfast and you know you get a good standard for what you pay. Friendly reception who changed our room willingly at check in as one guest had incurred an injury and needed a walk in shower.

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, I would like to thank you for your recent feedback regarding your stay. I am pleased to read that you were satisfied with your stay and that our reception team members were able to meet your request quickly. I look forward to you hopefully returning to stay with us again in the near future. More

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Additional Information about Holiday Inn Express Newport

Address: Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newport 3*
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Also Known As:
Holiday Inn Express Newport Hotel Newport
Holiday Inn Newport
Holiday Inn Express Newport Wales

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