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Holiday Inn Express Newport

Certificate of Excellence
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Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
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Holiday Inn Express Newport
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Holiday Inn Express Newport
Holiday Inn Express Newport
Holiday Inn Express Newport
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328 reviews from our community

Traveler rating
    163
    131
    24
    6
    4
See reviews for
78
80
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112
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • German first
  • Any
English first
  • All months
    (328)
  • Mar-May only
    (75)
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    (96)
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Durham
1 review
2 of 5 stars Reviewed 2 days ago NEW

Had a short stay, checked in at 10 pm as I'd been to another hotel nearby all day for meetings, complete contrast to the hotel I'd been to. On arrival it felt like a hostel, a crowd of people outside smoking and inside a smattering of people all over the bar, no one speaking or communicating with each other. Ordered... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Firstly, thank you for taking the time to write a recent review about your stay with us. I am sincerely sorry that the stay did not leave you with a good impression of the Hotel. It disappoints me that you were not fully satisfied with your experience. I do hope that you reconsider staying with us in... More 

Leighton Buzzard, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I spent a lot of time looking at reviews of Newport hotels and chose the Holiday Inn Express as a result of this. It is very well located in a quiet industrial estate just off the M4. The lady on reception was very welcoming and helpful when I arrived somewhat frazzled at half nine on Friday evening with my 3... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Catherine, Thank you for taking the time to review our hotel. I am so thrilled to read that you found other reviews on our hotel informative and true. We truly strive to ensure we continually develop our business to our guests' needs. I am glad my front desk team was able to rectify your bedroom booking issue swiftly; we... More 

Lancs
Contributor
12 reviews 12 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed her this weekend for two nights 10.04.15 couldn't fault the hotel in any way. Very clean room, great size, choose of pillows etc. The breakfast which was included in the price was also good, all the hot food was hot which isn't always the case. With family moving into the area, we definitely will be using this hotel... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your lovely feedback we here at the Hotel always strive to ensure our guests leave feeling that they have had a wonderful customer service experience and I am hapy to see that this was the case in your situation. I will be sure to pass on your lovely positive comments to my colleagues they... More 

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is between the Newport city and Cardiff, so it help you to visit both cities. I would not suggest this hotel for who does not have a car, even though there is a bus which goes to both cities. If you would drive there, the hotel is perfect for you. We went by the bus there during the... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Firstly I would like to thank you for taking the time to write a review about your recent stay with us. Feedback is vital for us as without your feedback we would not be able to improve the products we offer our guests. I am pleased to see that the hotel suited your needs perfectly and that... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 2 nights in April 2015 and had a very good experience. Although this is one of those "no frills" hotels from the Holiday Inn chain, it does offer everything that you need without the golden gift wrap around it. We had a room with a double bed AND a large soft bed for another... More 

Was this review helpful? Yes
KayleighN85, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write a review of our hotel. I am pleased to hear you enjoyed your recent stay with us, I am also pleased to hear that you enjoyed breakfast. We strive to continually be the best hotel of our market and your review is testament to our team and... More 

Surrey
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great value for a business overnight trip (free fast wifi everywhere and lots of plugs for charging!) and offers above the average for a budget hotel - staff are all very helpful and friendly. The room was very clean and towels really soft (makes so much difference!) and even gives you choices of firm or soft pillows. Although there is... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Sue, Thank you for taking the time to review our hotel. It is a true pleasure to read that our guests have enjoyed their stay enough that they wish to write about their experience! We strive to continually be the best hotel of our market and your review is testament to our team and our true values when it... More 

Worcester, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I think I've stayed in too many hotels now. I'm too fussy. There is nothing wrong with this hotel, I think to myself. The staff are very friendly and helpful, the room and bathroom were very clean and nothing was missing. But.....I......just....can't.....stop.........myself....... Cheap loo roll, this is grim. Bits were found later in the day, it's all I'm saying. Bed... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued guest, Thank you for taking the time out of your schedule to provide us with invaluable information regarding your recent stay with us. I am extremely pleased to tell you that we have recently switched our supplier for toilet paper and on your next visit you will find the quality has vastly improved from our previous offering. As... More 

North Yorkshire, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2015

Another great night's stay at the Holiday Inn Express Newport - the rooms are comfortable, clean and quiet. The beds and pillows all make for a great night's sleep too. Breakfast included is an additional bonus - I even brought my own porridge to heat in the microwave! Even after a few years this hotel has maintained its standards in... More 

Was this review helpful? Yes 2
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Loyal Guest, It is always wonderful to read a review from a returning and loyal guest who has yet again had an enjoyable stay with us. We always try out best to ensure that guests have a comfortable and memorable stay with us and I am pleased to see that you enjoyed all aspects of your stay. Guest feedback... More 

Sheffield
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 6, 2015

I had a one night stay for a business meeting nearby. Beds a very comfortable and I slept extremely well. My room overlooked the main road but there was no traffic noise coming through the window. Breakfast was a little basic but acceptable. There is free wifi in the lobby which is easy to use and a great benefit to... More 

Was this review helpful? Yes
KayleighN85, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you so much for your recent review of our hotel. I am pleased to read that you enjoyed your stay with us, and that our hotel suited your needs as a business traveller. I hope that you have enjoyed your time in the area, and we hope to welcome you back to the hotel in the... More 

UK
Top Contributor
52 reviews 52 reviews
9 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed February 26, 2015

Stayed for one night and welcomed by a very pleasant gentleman on reception at about 11pm. Our room was very clean and exactly what we expected. The buffet breakfast was more than adequate and we had no problem getting a table. We will certainly consider the hotel first if we are in the area again.

Was this review helpful? Yes 1
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest , It pleases me to see that guests have enjoyed their stay with us so much so that they would return to the Hotel should they be in the area. I'm happy to see that the hotel suited your needs and I will be sure to pass on your lovely comments to my colleagues. We hope to... More 

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