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Holiday Inn Express Newport

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Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
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Holiday Inn Express Newport
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Holiday Inn Express Newport
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322 reviews from our community

Traveler rating
    159
    130
    24
    5
    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • German first
  • Any
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  • All months
    (322)
  • Mar-May only
    (69)
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Worcester, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I think I've stayed in too many hotels now. I'm too fussy. There is nothing wrong with this hotel, I think to myself. The staff are very friendly and helpful, the room and bathroom were very clean and nothing was missing. But.....I......just....can't.....stop.........myself....... Cheap loo roll, this is grim. Bits were found later in the day, it's all I'm saying. Bed... More 

Was this review helpful? Yes
North Yorkshire, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Another great night's stay at the Holiday Inn Express Newport - the rooms are comfortable, clean and quiet. The beds and pillows all make for a great night's sleep too. Breakfast included is an additional bonus - I even brought my own porridge to heat in the microwave! Even after a few years this hotel has maintained its standards in... More 

Was this review helpful? Yes 1
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Loyal Guest, It is always wonderful to read a review from a returning and loyal guest who has yet again had an enjoyable stay with us. We always try out best to ensure that guests have a comfortable and memorable stay with us and I am pleased to see that you enjoyed all aspects of your stay. Guest feedback... More 

Sheffield
Contributor
20 reviews 20 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a one night stay for a business meeting nearby. Beds a very comfortable and I slept extremely well. My room overlooked the main road but there was no traffic noise coming through the window. Breakfast was a little basic but acceptable. There is free wifi in the lobby which is easy to use and a great benefit to... More 

Was this review helpful? Yes
KayleighN85, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you so much for your recent review of our hotel. I am pleased to read that you enjoyed your stay with us, and that our hotel suited your needs as a business traveller. I hope that you have enjoyed your time in the area, and we hope to welcome you back to the hotel in the... More 

UK
Top Contributor
50 reviews 50 reviews
7 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for one night and welcomed by a very pleasant gentleman on reception at about 11pm. Our room was very clean and exactly what we expected. The buffet breakfast was more than adequate and we had no problem getting a table. We will certainly consider the hotel first if we are in the area again.

Was this review helpful? Yes 1
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest , It pleases me to see that guests have enjoyed their stay with us so much so that they would return to the Hotel should they be in the area. I'm happy to see that the hotel suited your needs and I will be sure to pass on your lovely comments to my colleagues. We hope to... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

Very comfortable and good value for the money. Staff are very friendly and polite. The hotel is conveniently located near the M4. Rooms are spacious with all the facilities you need for a good stay and the beds are very comfortable with a choice of pillows

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Firstly, I would like to thank you for taking the time to provide us with much appreciated feedback about your recent stay with ourselves. It is always a pleasure to read that our guests have enjoyed their stay with us. I thank you for kind comments and I hope to see you return again soon in the... More 

Wimborne Minster, England, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice-looking hotel, easy to reach from M4. This was our second visit and sadly we were a bit disappointed this time. Our room was much smaller than before and had a number of small maintenance issues (which we listed on the sheet provided when we left). I know this is just the luck of the draw but there was quite... More 

Was this review helpful? Yes 1
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Mo-1409, Thank you for taking the time to write a review concerning your recent stay with us. It is disappointing to me to read that your return visit was not as successful as the first. I assure you that we pride ourselves in maintaining an extremely high standard with regards to maintenance, cleanliness and our overall service levels. I... More 

Bournemouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 15, 2015

This hotel is really good value for money. The rooms are clean and the beds are comfortable. There is free wifi and the breakfast although basic is very nice. The staff are very friendly and helpful and the courtesy phone call half an hour after check in making sure everything was fine was a nice touch.

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear John, Thank you for taking the time to provide vital feedback concerning your recent stay with us. It is always a pleasure to read that our guests have enjoyed their stay with us. I hope that you enjoyed your time in Newport and I look forward to welcoming you back to the hotel again soon in the near future.... More 

Ashford, Kent
Top Contributor
101 reviews 101 reviews
87 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed February 14, 2015

Stayed here for 2 nights in February 2015. Paid £29 per night through their flash sale. Customer service was good and free breakfast was to the normal standards. The breakfast area was larger than normal Holiday Inn Expresses. Rooms were good and clean. The hotel is located just off the M4 and has easy access to Cardiff.

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Matty, Thank you for your review on out hotel. It is a pleasure to read that you have received the continually good customer service we are so often commented on. I thank you for kind comments and I hope to see you return again soon in the near future. Kind Regards, Michael Oates General Manager More 

Swansea
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 13, 2015

Great hotel, very convenient for Newport or the M4. Rooms of the high standard you would expect, free wifi in the room was a very good extra and was really fast. Staff were excellent especially reception

Was this review helpful? Yes
philippa e, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review regarding your stay with us. I am delighted to see that your stay with us met your expectations and you found our free WiFi easy to use and fast. My team are very passionate about our hotel and strive to deliver high levels of customer service, I... More 

Worcester, United Kingdom
2 reviews
5 of 5 stars Reviewed February 11, 2015

Stayed here for 2 nights for Business, the welcome upon check in was great, really friendly and genuine. The Bar area is spacious comfortable and has a great atmosphere, all of the staff that worked either on reception/Bar/Housekeeping/chefs whom i came into contact with had a friendly approach about them. Nothing ever seemed too much trouble for them, the house... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear John D, Thank you for providing such kind feedback regarding your stay. It is a pleasure to read that our team continuously goes above and beyond and truly welcomes each of our guests to a high standard. Providing a fabulous guest experience is truly at the heart of everything we do at Newport. I will ensure your comments are... More 

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