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Holiday Inn Express Newport

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Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
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Holiday Inn Express Newport
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350 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (350)
  • Mar-May only
    (88)
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London
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for 3 nights on business. Room was great, top (3rd) floor, very clean, comfy bed. No bath, just a shower. Very fast free WiFi in room and lobby. Evening meals in bar area served quickly, but could do with more of a dining area - you can use the breakfast tables but they're a bit cut off. Breakfast a... More 

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Munich, Germany
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed there for 3 nights for a business visit. The staff was very friendly and even managed to accommodate an early check in by 12noon. The room was very clean and well maintained but overall very small. So I wouldn't recommend it for families with kids. The hotel has a bar and you can even order something to eat... More 

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St. Neots
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Overnight stay enroute to West Wales from East of England...needed a break. The H.I.Express was just right! Good, clean, comfortable accommodation, good food and a relaxing atmosphere. We would definitely visit H.I.E. another time for a short stay.

Was this review helpful? Yes
Michael O, Manager at Holiday Inn Express Newport, responded to this review

Dear Victor, Thank you for your kind comments concerning your recent stay with us. I am extremely pleased that you found your stay comfortable and relaxing. I hope that when you next pass through Newport you come and visit us again. Yours Sincerely, Michael Oates General Manager More 

Hampshire, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Business trip; arrived late just before midnight. Asked for a wake up call as had early conference call. Night manager didn't make day manager aware of wake up call. So no wake up call. Up late. Then door key wouldn't let me back in the room. Another 15 minutes wasted in the morning. So not a good personal experience. The... More 

Was this review helpful? Yes 2
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your valued feedback; it is important for us to continually develop and provide our guests with the best possible service. Please accept my sincerest apologies regarding your wake-up call - I will ensure that the team instruct all of our guests on how to set their in-room alarm clocks that are on the televisions.... More 

Penzance, United Kingdom
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed her with my fiancé and daughter for a 2 night stay.The rooms are clean and comfortable with large walk in shower.Free wi fi throughout but can be slow,my 4G was faster.Breakfast has an outside area so good for a sunny morning.Took us 20-30mins to drive to Cardiff shops,lots of traffic lights on way.Bus stop few minutes walk from Hotel.... More 

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MissF_11, Manager at Holiday Inn Express Newport, responded to this review

Dear Mandi, Thank you for taking the time to review your recent stay with us. I am pleased that you found our facilities suited your needs and that you had a comfortable stay with us. We hope you will choose us for your next visit to the area. Kind Regards Sarah Fletcher Guest Service Manager More 

Stockport, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel rooms are nice with comfy bed and nice bedding as good as a much posher hotel.Shower nice and hot.Wifi works well.There is a really nice pub next door.The breakfast has a good choice but would like a full English breakfast not just sausage scrambled egg and beans

Was this review helpful? Yes 2
MissF_11, Manager at Holiday Inn Express Newport, responded to this review

Dear Rebecca, Thank you for your review, I am glad that you enjoyed your stay with us. I am sorry your experience was not everything that you would have desired with regards to breakfast and the food selections served. It is through feedback such as yours that we can improve our products. Thank you for your feedback and we all... More 

Glasgow, United Kingdom
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a good hotel if you are on a short business trip in the area. The hotel is well appointed and extremely clean. The staff are highly professional and extremely pleasant and helpful and the free wi-fi is an absolute joy. The only slight downsides are that the hotel is close to a busy dual carriageway so the traffic... More 

Was this review helpful? Yes
MissF_11, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued guest, Many thanks for taking the time to review your recent stay with us, I am pleased to hear that you would consider using us again if in the area on business. I am sorry that breakfast did not meet your expectations particularly with the food selections served. It is through feedback such as yours that we can... More 

South Yorkshire, United Kingdom
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for work for one night. The hotel was basic but clean. The room was spacious and the shower was powerful. I ordered a burger but wish I hadn't - it wasn't good at all. Breakfast again was ok. Very poor phone signal in the hotel but free wifi throughout.

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philippa e, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review on your stay with us. I am disappointed to see that we did not meet your expectations when you ordered your evening meal with us, please accept my apologies for this and I would like to assure that this is not our usual standard of service. However... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We chose this hotel as it was very close to a Birthday Party we were invited to. We booked more than 10 days in advance so got a reduced rate of £70 and this was reduced to £63 by signing up to their rewards programme, a very good price but I would happily pay the full price of £90 per... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Ashley, Thank you for your feedback. I am extremely pleased that as a valued IHG Rewards Member you benefited from the Holiday Inn Express Lowest Price Promise. This is a excellent brand offering which rewards our loyal and returning guests with further discounted rates that are available. I thank you for your kind comments about our team and the... More 

Earth
Level Contributor
133 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights and found the hotel to be excellent in all respects. The room was clean, bed comfortable and wi fi worked well. No disturbance from either guest noise or the carpark. Slept very well. Breakfast was the standard HIX fare but all was present and correct. Staff polite and helpful as expected. I asked for a late checkout... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, I would like to thank you for your kind review. It is a pleasure to read such good comments of our guests and I am truly proud of my team and the hotel. I am pleased to read that you will return to us again soon. Yours Sincerely, Michael Oates General Manager More 

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