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Holiday Inn Express Newport

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Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
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1 room 1 guest
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Holiday Inn Express Newport
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371 Reviews from our TripAdvisor Community

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Traveler rating
    183
    148
    30
    6
    4
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124
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (371)
  • Mar-May only
    (88)
  • Jun-Aug only
    (126)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (71)
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Fareham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great location - close enough to M4 but far enough off main road to be peaceful for evening's sleep. Room was very clean , WIFI worked well and sofa bed worked well for children's sleep. Breakfast was typical HIX fare with some cooked items on top of normal buffet. Staff were very friendly if at times a little overworked at... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to supply us with valuable feedback regarding your recent stay with us. We here at the Hotel always strive to ensure our guests enjoy their stay and feel welcomed and it is lovely to see that this was the case with yourself. We do hope you will return to the Hotel... More 

York, United Kingdom
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Although quite a way from teh station, this place is handy for the motorway. the rooms are clean and well appointed (hairdryers available!), and I had a lovely large room with a sofa, Wi Fi worked fine. The breakfast is good, although I was disappointed at how much the fruit juice was watered down. Perfectly good place to stay at... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your lovely review, it’s always nice to know we’re delivering friendly service to our guests. It’s also nice to hear your feedback about the breakfast items as we always strive to improve and with comments such as yours it will hopefully lead us in the right direction. Thank you again for your feedback and... More 

Surrey, United Kingdom
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good, comfortable and clean, which was all we needed. We stopped here to break the journey. The room was spacious and clean and the buffet breakfast was pretty good too. The staff were friendly and helpful. We really could not have asked for more.

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest Thank you for taking the time to supply us with such positive feedback. We value any and all feedback given to us here at the Hotel as without your feedback we would be unable to improve the products we offer our guests. That you enjoyed your stay and found it to be clean, spacious and the staff... More 

London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the warm welcome on arrival to our departure all was good. Great room, comfy bed, free wi fi, good restaurant next door, excellent breakfast & at a very good rate, this hotel is well recommended. Also very near the M4.

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review your recent stay at our Hotel. I am pleased to hear that you enjoyed your stay, and found that you were welcomed warmly to the Hotel. It is something our staff members take great pride in, so we truly value your feedback. It truly is a pleasure... More 

London
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What can I say... I have few words to describe what a wonderful hotel this is... Everything from the location, staff, check-in/out, rooms, breakfast, bar, lounge area.... Everything was spot on! The towels were the softest we have been treated to at an Express in a long time! The beds were comfortable and the sofa bed for the kids was... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for your wonderful review of the Hotel it is lovely to know that all aspects of your stay were comfortable and clean. Rest assured your kind words will be passed on to my colleagues. We do hope that we will see you again in the future should you be in the area. Many Thanks Kate... More 

High Peak Derbyshire
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed for two nights for a Rugby match. Hotel is well located for getting into Cardiff. Very clean and modern. Check in was very slow, the hotel staff were seriously overworked and undermanned. Two girls to run reception, the bar and kitchen. The queue at check in an wait time at the bar were awful. Rooms were clean, there... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to supply us with valuable feedback concerning your recent stay. We value all feedback as it allows us to continually develop our services to best suit our guest needs. I will ensure that your feedback concerning our staff levels are addressed immediately and I will look into the cause of this.... More 

Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I have stayed here many times and keep returning because of the warm welcome, fresh and cleanliness of the reception area. Good parking. Well lit at night. The staff are friendly and helpful. Sarah and Justin very helpful especially in making the bed comfy by adding two quilts to the top of the mattress. Breakfast is basic... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Olivepete, Thank you for taking the time to write such a lovely review on the our hotel. It is with great pride to read that Justine and Sarah have made your stay a home away from home! It gives me great pleasure to know that our guest are appreciated each and every time and that they are truly recognised... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stopped here on the way to visit family in Pembrokeshire. Aside from GPS getting slightly confused getting in was different since you have to get up close and personal with the barrier. Had the steak and ale pie for dinner with a pint of beer, very nice aside from peas tasting like they had been cooked and then warmed up... More 

Was this review helpful? Yes
KayleighN85, Manager at Holiday Inn Express Newport, responded to this review

Dear David, Thank you so much for taking the time to provide a review of your recent stay with our Hotel. We appreciate your loyalty, I am pleased to hear you enjoyed your stay with us. The team at the hotel are truly grateful for such positive feedback Once again thank you for choosing the Holiday Inn Express Newport and... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a regular I can honestly say that this hotel has never disappointed me during my numerous stays. The staff are are a credit to the hotel and the location is ideal. Rooms are of a very good standard and they are soon to be upgraded. By far the best hotel in Newport.

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Kris, Thank you for taking the time to write such a fabulous review on the hotel. I am extremely pleased that as a returning guest you found your stay as consistent as ever. The team at the hotel are truly grateful for such positive feedback and it is further testament to the awards we have received for our Overall... More 

Oxford
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for two nights, staff were especially friendly, convenient location near to M4, but tucked far away enough on an industrial estate to be quiet at the weekend. Room was of good size and clean. Bathroom has a novel door which opens towards the toilet to form a cubicle, so someone else can use the sink/shower at the same time... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time to leave us with this valuable feedback. It is a pleasure to know that you found the Hotel staff to be friendly, your room clean and the Hotel in a convenient location to your needs. Your comments are very much appreciated and I will be sure to pass on your feedback... More 

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