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Holiday Inn Express Newport

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Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
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Holiday Inn Express Newport
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Holiday Inn Express Newport
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357 Reviews from our TripAdvisor Community

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Traveler rating
    175
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (357)
  • Mar-May only
    (88)
  • Jun-Aug only
    (112)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (71)
All months
Level Contributor
11 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We wanted to get into Wales to start our vacation. After an overnight flight from the US, arriving Heathrow in the morning, RailAir coach to Reading, rental car pickup and drive to Newport, this hotel was just the ticket for that first jet-lagged night. Very quiet, clean and comfortable, we passed a peaceful night and then got a good start... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, We here at the Hotel are overjoyed to know that you stayed with us and were not disappointed with your stay. That you found the Hotel to be comfortable, clean and quiet and you waking up refreshed the next morning is wonderful to know. Your lovely comments are wonderful to hear as we do try our very... More 

Pembrokeshire, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Good quality HI express, great location just off the M4 at J28, with a nice pub/restaurant next door if you dont want to eat in. Located in a Commercial Centre but also very convenient for a Tredegar House visit. Stayed before and always a cheerful and welcoming experience at reception. Otherwise exactly what you expect at HI with their typical... More 

Was this review helpful? Yes
KayleighN85, Manager at Holiday Inn Express Newport, responded to this review

Dear YrHendre, Thank you so much for taking the time to review your recent stay at our Hotel. I am pleased to hear that you enjoyed your stay, and found the staff to be cheerful and welcoming as always. It is something our staff takes great pride in, so we truly value your feedback. We hope to welcome you back... More 

wrexham
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another great stay in this nice, friendly, and comfortable hotel... Nothing is too much trouble for the staff. Had a nice meal in the Dragonfly next door, drinks a little pricey but good food.. Could do with a little more of the experienced staff to keep all happy and smilng but they coped with the busy period quite well.. All... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for supplying us with this wonderful review. I am pleased to see that you enjoyed your stay with us. Great customer service is something we pride ourselves on so I will be sure to pass on your lovely comments to my colleagues. We do hope that you stay with us in the future should you... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay here regularly on business. Rooms are clean and comfortable. Staff are friendly and always willing to help or answer any queries or concerns. A bit more variety for the hot breakfast would be nice. The dinner menu is pretty good, but if you don't fancy anything off the menu, the staff are happy for you to order a... More 

Was this review helpful? Yes
MissF_11, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thankyou for your lovely review, it’s always nice to know we’re delivering friendly service to our guests. It’s also nice to hear your feedback about the breakfast items and our dinner menu as we always strive to improve on both areas and with comments such as yours it will hopefully lead us in the right direction. Thank’s... More 

Farnham, United Kingdom
Level Contributor
70 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Used the hotel prior to driving into Cardiff for the first Ashes Test. Good value with a nice pub next door. Comfortable beds and good bathroom facilities. Breakfast a bit on the mean side with a limited choice.

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for leaving us with this much appreciated feedback it is lovely to know that you are a loyal returning guest. It is wonderful to know that you found our beds to be comfortable and our bathroom facilities to be good. As for your feedback regarding breakfast we are always trying to improve the service we... More 

London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Loved that the room had a small comfy sofa, i sat and read on it before going to sleep. Also love the clever bathroom door system, it goes into and becomes the door to the toilet so you can have somone on the toilet while another uses the bathroom area. hope that makes sense. I see this would be useful... More 

Was this review helpful? Yes
Kate F, Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Firstly, I would like to thank you for leaving us with a detailed review we always appreciate the feedback we receive from our guests. It is always nice to know we are doing something right when a guest has found their stay with us comfortable and enjoyable. I am overjoyed to see that you found everything fit... More 

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel with very polite & accommodating staff! Room was spacious with very comfy beds & a lush powerful shower. The free breakfast was also a big hit, very tasty & boiling hot! Only downside was that the free wifi was a bit dodgy and kept cutting out. Will be returning in future

Was this review helpful? Yes
KayleighN85, Manager at Holiday Inn Express Newport, responded to this review

Dear India E Thank you so much for your review of our hotel. I am pleased to hear you enjoyed all aspects of your recent stay stay with the Hotel. A positive guest experience is something our staff takes great pride in, so we value your feedback. I will ensure your wonderful comments are passed onto the team. We hope you... More 

Derby, United Kingdom
Level Contributor
433 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed here before a number of years ago so decided to return. The room was a good size for 4 of us. The lounge area in the bar is a good size and plenty of room to relax. The food was a choice of Cheese and Tom Pizza and that was it which was a disappointment but a... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Tony & Kay, thank you for your kind review on Trip Advisor. It was a pleasure to know that after so many years guests are still willing to return to us. I'm sorry that you missed our restaurant operating times. Please know that we do offer a menu at the hotel 7 days a week. I look forward to... More 

London
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for 3 nights on business. Room was great, top (3rd) floor, very clean, comfy bed. No bath, just a shower. Very fast free WiFi in room and lobby. Evening meals in bar area served quickly, but could do with more of a dining area - you can use the breakfast tables but they're a bit cut off. Breakfast a... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Valued Guest, Thank you for taking the time t review the hotel. I am pleased to read that you found our hotel clean and comfortable. We take extreme pride in the hotel standards and our offerings and your feedback will further help us improve and develop. Thank you for choosing our hotel as your preferred place to stay when... More 

Munich, Germany
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed there for 3 nights for a business visit. The staff was very friendly and even managed to accommodate an early check in by 12noon. The room was very clean and well maintained but overall very small. So I wouldn't recommend it for families with kids. The hotel has a bar and you can even order something to eat... More 

Was this review helpful? Yes
Michael O, General Manager at Holiday Inn Express Newport, responded to this review

Dear Burnt, Thank you fro taking the time to review our hotel and the facilities. I am extremely pleased to read that you have enjoyed your stay and found the staff helpful and friendly. I look forward to welcoming you back to Newport again soon. Kind Regards, Michael Oates General Manager More 

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