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Holiday Inn Newport

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The Coldra Gwent, Newport NP18 2YG, Wales
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Holiday Inn Newport
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Holiday Inn Newport
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280 reviews from our community

Traveler rating
    54
    77
    72
    46
    31
See reviews for
37
57
21
123
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Chester, United Kingdom
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I doubt that any budget hotel chain attracts brand loyalty, but I am quite certain that Holiday Inn doesn't. It's a misnomer. No one would holiday in one of their facilities. To be fair, this is by no means the worst Holiday Inn I've stayed in (that accolade belongs to Glasgow Airport Holiday Inn Express). I stay here once a... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review in regard to your recent stay at the hotel. I was pleased to learn that some aspects of your stay were satisfactory, in particular the service, the wifi and a great hot shower. I note your comments on issues where you believe we could improve our customer experience. Once... More 

Hertford, United Kingdom
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed last week and found the hotel, like other reviews, slightly dated yet comfortable. The room was warm and clean. The tv reception was disappointing. We had booked this hotel as it was within our price range and had pool facility. I got changed for the pool prior to getting the pass at reception. On entering the pool vacinity... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. I was pleased to learn that you enjoyed a comfortable experience with us. I note your comment on the temperature of the pool which was due to a boiler trip. Although of no consolation the recorded temperature of the pool this... More 

Brigg
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in January while attending a conference at Celtic Manor, easy access to Celtic Manor though. This hotel is ok a little dated in the bedrooms for a holiday inn, staff though friendly, breakfast good. Didn't eat in the evening or use the mini gym/pool so can't comment.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel whilst attending a conference locally. I was pleased to learn that you enjoyed your stay with us and you were easily able to get to your conference daily. Thank you for your feedback and custom and I look forward to welcome you back... More 

Greater Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed one night in the holiday inn and wished I stayed two as the other place where not a patch on the excellent service I got from the staff at the holiday inn. They where warm, friendly and professional, breakfast was very good and the beds where really comfortable. I left some items of clothing behind which they dealt... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was delighted to learn that you enjoyed our hospitality and service and that we were able to ensure that continued even after you left the hotel. Thank you for your feedback and custom and I look forward to welcome you back in... More 

exeter
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a pretty good hotel, yes a little old-fashioned in decor etc, but who cares. It's comfortable and quiet. The service tho is exceptional. Very nice, professional staff were very helpful while we were there and then kindly posted me back two coats we left behind at very little cost, and called to say they were on their way.

Was this review helpful? Yes 1
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was delighted to learn that you enjoyed the experience especially hospitality and service afforded by my colleagues even after your departure from the hotel. Thank you for your feedback and custom and I look forward to welcome you back in the future. More 

Denton, East Sussex
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 22, 2015

This hotel is like stepping bacn time. The staff were friendly and the food in the restaurant was good buffet style food with additional options if you wanted them. Those were the pluses. The hotel is in desperate need of modernising, it resembles a 1980 holiday inn with a heating system to match. It wasn't a bad hotel, it just... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. I was pleased to learn that you enjoyed the hospitality of my colleagues and note the areas where you believe we could make improvements. Once again that you for your feedback and custom and trust that you will continue to use... More 

Congleton, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 22, 2015

Stayed overnight on business at this hotel, as I have a few times now as it's the one our company has an agreement with. The staff are excellent, the young lady on reception when I arrived & again when I checked out was very pleasant. The room was very nice, spacious, spotlessly clean, warm & welcoming. Bonus having Sky Sports... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your most recent stay at the hotel. I was delighted to learn that you continue to enjoy the experience and hospitality that we provide. Thank you for your feedback and continued custom and I look forward to welcome you back again. More 

Sunderland, United Kingdom
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 22, 2015

huge hotel, secure car park, friendly staff, quick check in, Room was warm, clean & well decorated, good shower in the large bathroom, big TV with sky sports, free WIFI, and a very comfy bed. will definitely be back. Moan: remember to collect exit code BEFORE you get to the barrier!!!!

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was pleased to learn that you enjoyed the experience and products we provided. Thank you for your feedback and custom and I look forward to welcome you back again. More 

Newport, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 19, 2015

Went with friends for New Year on a package which included a night's stay, a four course meal with champagne at midnight plus a full English breakfast! We had a fab time everything was spot-on, good food, lovely staff, entertainment was great. The three rooms were nice and quiet and very clean.......what more could you want? Hey it's not The... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel on our New Year’s Eve package. I was delighted to learn that you and your friends thoroughly enjoyed the experience Thank you for your very positive feedback and custom and I look forward to welcome you back again More 

Newport, United Kingdom
2 reviews
1 of 5 stars Reviewed January 18, 2015

First I will start by saying I cut short this stay by 2 nights as I was unable to cope with the way the staff at this hotel were making me feel they couldn't have made me more unwelcome or uncomfortable if they tried ! I think I have come across 1 perhaps 2 at a push members of staff... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. First and foremost please accept my apologies that the experience did not meet your expectations. Whilst I was disappointed to learn that our hospitality, which we pride ourselves in, left much to be desired, I appreciate your comments which I will... More 

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Additional Information about Holiday Inn Newport

Address: The Coldra Gwent, Newport NP18 2YG, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Newport 3*
Number of rooms: 119
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Also Known As:
Holiday Inn Newport Hotel Newport
Holiday Inn Newport Wales

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