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Holiday Inn Newport

3.0 of 5 The Coldra Gwent, Newport NP18 2YG, Wales
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Holiday Inn Newport
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Holiday Inn Newport
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265 reviews from our community

Traveler rating
    52
    71
    68
    45
    29
See reviews for
34
54
20
115
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (265)
  • Mar-May only
    (72)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (42)
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uk
Top Contributor
103 reviews 103 reviews
16 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 1 week ago

This review is in two. Firstly the Xmas party, the room not too crowded, the staff serving the meals were very good, the group was very good, the DJ was ok, all of our party enjoyed ourselves. The hotel was a little up and down, reception seemed a little overwhelmed when booking the room and when we were leaving. the... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel whilst attending a Christmas party. I was delighted to learn that you enjoyed the party and many aspects of your stay.I will pick up on the few areas which you believe could have improved your experience. Once again that you for... More 

Hastings, United Kingdom
Top Contributor
57 reviews 57 reviews
3 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The price per room is expensive and the menu very limited. The customer service throughout the hotel was excellent, reception, restaurant and housekeeping However the decor and generally cleanliness was poor. As many others have stated before is rather out dated throughout. The bedroom was basically clean, I noticed a mitten under the desk left by a pervious guest, and... More 

Was this review helpful? Yes 1
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. Whilst I was delighted to learn that you enjoyed the hospitality provided by all my colleagues, I was disappointed to learn that the cleanliness of your room was not up to our usual standard. I will discuss this with my Housekeeper... More 

Derby, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 8 days over the course of 2 weeks for business reasons. First off let me just say that the staff are excellent, really friendly and keen to help. Couldn't be more happy with the customer service. However the decour as has been stated before is rather out dated in both the reception/hall areas and in the... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel over the last couple of weeks. I was delighted to learn my colleagues provided great excellent hospitality throughout your time with us. I note your comments on where you believe we could improve further in certain areas of the hotel. Thank you for... More 

Chelmsford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel on a short break and the room and bathroom were spotless. The staff were friendly, the food very good, even the pillows were labelled as either soft or firm. The bed was also comfy. The stay was perfect.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was delighted to learn that you found your stay perfect and enjoyed the choice of soft or hard pillows which enabled you to have a great night’s sleep. Once again thank you for your feedback and custom More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed one night at the holiday in. The staff were very friendly and helpful, giving us local taxi numbers. The room was clean and had an enormous bed. It was also quiet so we had a very good nights sleep. We didn't pay for breakfast or use of the leisure facilities, as £13.50 for breakfast seemed a little steep.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel I was pleased to learn that you enjoyed your stay especially getting a great night’s sleep and finding my colleagues helpful. I would also advise that bed and breakfast packages are also available when booking on line and these provide good value for... More 

Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hi, Recently had our sons wedding here on 29th November and couldn't fault it ! The hotel staff were so helpful and friendly , the room superb and very very clean the included breakfast , very very good.The wedding itself was held here , and it was beautiful , could not fault the place , the staff or the day... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your Son’s wedding at the hotel I was delighted to learn that the big day was memorable and in addition that you found your room, breakfast and hospitality to your liking. Once again thank you for your feedback and custom. More 

Coylton, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'm a regular user of the holiday inn group this one was above average, the room was fairly standard for a Holiday inn, clean and well presented. The breakfast was expensive but to a reasonable standard with a good selection of both hot and cold food. The bar was very pleasant. the staff were extremely helpful and very cheery. It... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post an online review following your recent boys’ weekend away at the hotel. I was pleased to learn that you found your room, the hospitality and location ideal for your purposes. Once again thank you for your feedback and custom More 

Newton Abbot, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We travelled from devon on a friday wanting to have a quite wkend in newport didnt know the area so booked in here greeted with warm welcome checked in and went to rm standard double bedrm was clean and warm with basics that were needed staff friendly and helpful grounds nice and piecefull relaxing ground floor no promblems with rm,... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent weekend stay at the hotel. I was delighted to learn that you enjoyed the hospitality and food provided by my colleagues and you were able to totally relax with us. Once again thank you for your feedback and custom. More 

London, United Kingdom
1 review
1 of 5 stars Reviewed November 15, 2014

Wallpaper peeling on decor that looks like a time warp from the eighties (and a naff point in the eighties at that!) Breakfast buffet was well stocked with over cooked deep fried foods and stale continental breakfast foods.. Had to hunt down our own cutlery and staff no where to be seen to get tea or coffee.... Gave them the... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay. First and foremost please accept my sincere apologies we did not meet your expectations. The issues you highlight, in particular to the issues you encountered in our restaurant, we shall endeavour to improve so that others are not inconvenienced as you were. Once again... More 

Kent, England
Top Contributor
74 reviews 74 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed November 12, 2014

Celtic Manor was fully booked so I decided to stay here instead but it is not quite up to the same standards! It is very close (easy walking distance) to Celtic Manor but that is about as far as the comparisons can go. Hotel was looking very tired. Staff were excellent, all very friendly and attentive but room was tacky,... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. Whilst I was delighted to learn the hospitality provided by my colleagues was excellent and the food of good quality and value, I was disappointed to learn that your room did not match your expectations. Although of no consolation to you... More 

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Additional Information about Holiday Inn Newport

Address: The Coldra Gwent, Newport NP18 2YG, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Newport 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn Newport Hotel Newport
Holiday Inn Newport Wales

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