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Holiday Inn Newport

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The Coldra Gwent, Newport NP18 2YG, Wales
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Holiday Inn Newport
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Holiday Inn Newport
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293 reviews from our community

Traveler rating
    57
    82
    75
    47
    32
See reviews for
40
58
22
128
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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    (293)
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    (85)
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Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

As I would expect from a holiday inn this did not disappoint, the standard I expected is what we got and was very pleased with the cleanliness and how comfortable the rooms were. The staff were equally polite and helpful and made our stay very enjoyable.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was delighted to learn that the hospitality of my colleagues and our product lived up to your expectations of the Holiday Inn Brand Once again thank you for your custom and feedback. More 

Gillingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed here a couple of times and it's been ok. Got to agree with what others are saying though, the hotel just feels a bit tired and dated. The staff on reception were very helpful and friendly, the staff in the restaurant were fantastic and really accommodating. It's a shame the same couldn't be said for the bar... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your most recent stay at the hotel. I was delighted to learn that you found the hospitality provided by the majority of my colleagues great, though I was equally disappointed that their good work was let down the attitude of one team member. I note your comments... More 

Bishops Stortford, United Kingdom
Top Contributor
126 reviews 126 reviews
37 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I was very disappointed by the look and feel of this hotel. Tired, dated and less than "clean" hallway carpets. I must add that the rooms were clean and tidy, but they too are dated. The whole place needs a refurbishment. I was glad it was only a one night stay. On the positive side, it was at a very... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. First and foremost please accept my apologies that the experience did not fully meet your expectations. Although of no consolation we hope to complete our final portion of bedroom refurbishment in the next few months and then should be able to... More 

usk
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a distinctly average hotel in desperate need of refurbishment. Plus Points- Staff are helpful and friendly, beds are comfortable, and rooms are clean. Minus- Hotel was like a furnace, the staff said there was a problem with the air-conditioning. Rooms also too warm with the cooling system being very noisy. Bar prices high. For the price it is... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was delighted to learn that you enjoyed the hospitality of my colleagues and the clean, spacious bedroom. I note your comments on decor and heating. Once again thank you for your custom and feedback More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel was perfect for our needs. Spacious and comfortable. Staff all very friendly and helpful. BUT...... Our only issue was a strong smell of cigarette smoke in both the bathrooms. It's was awful. We informed reception and were told that others had also had the same problem. It turns out someone must've been smoking somewhere near the extraction system and... More 

Was this review helpful? Yes 3
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was pleased to learn that felt the hotel matched your needs perfectly. I can only reiterate the apology of my colleagues that you were inconvenienced by the lack of consideration shown by another guest. Once again thank you for your custom and... More 

Manchester, United Kingdom
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived late and stayed for one night. Friendly receptionist. Large room with a huge bed but starchy sheets, hence lack of sleep. It may help if you took your own sheets as the bed itself was comfortable. Dated furnishings but room was spotlessly clean. Good, powerful shower.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was pleased to learn that you enjoyed the experience especially the friendly service received from our reception team. I note your comments on starched sheets. Once again thank you for your custom and feedback. More 

Newark-on-Trent, United Kingdom
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 4 weeks ago

hotel looks very tired the room even worse looks like our room han been recarpeted could not open wardrobe doors tiles were covered in rust in shower area toilet seat loose also walpaper coming off . the were very good

Was this review helpful? Yes
Sue R, Manager at Holiday Inn Newport, responded to this review

Dear Mr Stevens Thank you for taking the time to pass on your feedback following your recent stay with us. After receiving your comments I have visited the room and the faults have been rectified. I apologise for the shortfalls in standards you received, I would like to assure you of my immediate attention. I hope you may restore your... More 

Earth
Top Contributor
129 reviews 129 reviews
76 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed March 22, 2015

From the outside the building looks tired and in need of refurbishment so in common with other reviewers I wondered what I'd let myself in for when I checked in. This isn't a boutique hotel in the south of France. It's a business hotel off a roundabout by the M4 in South Wales. The communal areas ie corridors etc are... More 

Was this review helpful? Yes
Sue R, Manager at Holiday Inn Newport, responded to this review

Dear Guest I would like to thank you for taking your time to post a review on our trip advisor site. The hotel is undergoing soft refurbishments currently in the bedrooms and in the future in to the communal areas. I was very pleased that you could see and experienced the positives of the hotel, our service and standards throughout.... More 

Stourbridge United Kingdom
Top Contributor
71 reviews 71 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 21, 2015

A colleague and I recently stayed at this hotel on a business trip to the area. There is ample parking. The reception staff were very bright and cheerful and made the check in process a speedy and enjoyable one. My request (to Heather?) for an estimate of how long it would take us to reach our ultimate destination in the... More 

Was this review helpful? Yes
Sue R, Manager at Holiday Inn Newport, responded to this review

Dear Guest Firstly I would like to thank you for taking the time to post your review and comments on our Trip Advisor site. All comments we receive are very important to us. I was very pleased that you had a pleasant guest experience with us, I hope we may have the pleasure in welcoming you back again in the... More 

St. Neots, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 13, 2015

I recently stayed here on business as was working in the local area. From the outside I thought 'oh dear' when I arrived as it looks nothing like the website pictures. But once inside I changed my mind. The reception area was bright and clean and stafff very helpful, check in was a simple process. Key card entry to the... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was pleased to learn that you found your room to be clean and spacious, the meals to your liking and the hospitality offered by my colleagues especially Samantha in the Restaurant. I note your comments on the gym equipment and wifi. Once... More 

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