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Holiday Inn Newport

3.0 of 5 The Coldra Gwent, Newport NP18 2YG, Wales
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Holiday Inn Newport
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Holiday Inn Newport
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276 reviews from our community

Traveler rating
    54
    76
    70
    45
    31
See reviews for
37
56
21
119
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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  • All months
    (276)
  • Mar-May only
    (72)
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exeter
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed today NEW

This is a pretty good hotel, yes a little old-fashioned in decor etc, but who cares. It's comfortable and quiet. The service tho is exceptional. Very nice, professional staff were very helpful while we were there and then kindly posted me back two coats we left behind at very little cost, and called to say they were on their way.

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Denton, East Sussex
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is like stepping bacn time. The staff were friendly and the food in the restaurant was good buffet style food with additional options if you wanted them. Those were the pluses. The hotel is in desperate need of modernising, it resembles a 1980 holiday inn with a heating system to match. It wasn't a bad hotel, it just... More 

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. I was pleased to learn that you enjoyed the hospitality of my colleagues and note the areas where you believe we could make improvements. Once again that you for your feedback and custom and trust that you will continue to use... More 

Congleton, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed overnight on business at this hotel, as I have a few times now as it's the one our company has an agreement with. The staff are excellent, the young lady on reception when I arrived & again when I checked out was very pleasant. The room was very nice, spacious, spotlessly clean, warm & welcoming. Bonus having Sky Sports... More 

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your most recent stay at the hotel. I was delighted to learn that you continue to enjoy the experience and hospitality that we provide. Thank you for your feedback and continued custom and I look forward to welcome you back again. More 

Sunderland, United Kingdom
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

huge hotel, secure car park, friendly staff, quick check in, Room was warm, clean & well decorated, good shower in the large bathroom, big TV with sky sports, free WIFI, and a very comfy bed. will definitely be back. Moan: remember to collect exit code BEFORE you get to the barrier!!!!

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was pleased to learn that you enjoyed the experience and products we provided. Thank you for your feedback and custom and I look forward to welcome you back again. More 

Newport, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Went with friends for New Year on a package which included a night's stay, a four course meal with champagne at midnight plus a full English breakfast! We had a fab time everything was spot-on, good food, lovely staff, entertainment was great. The three rooms were nice and quiet and very clean.......what more could you want? Hey it's not The... More 

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel on our New Year’s Eve package. I was delighted to learn that you and your friends thoroughly enjoyed the experience Thank you for your very positive feedback and custom and I look forward to welcome you back again More 

Newport, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

First I will start by saying I cut short this stay by 2 nights as I was unable to cope with the way the staff at this hotel were making me feel they couldn't have made me more unwelcome or uncomfortable if they tried ! I think I have come across 1 perhaps 2 at a push members of staff... More 

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. First and foremost please accept my apologies that the experience did not meet your expectations. Whilst I was disappointed to learn that our hospitality, which we pride ourselves in, left much to be desired, I appreciate your comments which I will... More 

Wigan, United Kingdom
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

I arrived on a dark and wet January evening..... the first thing you have to contend with is that the car park areas are dark..... nowhere near enough lights to both show you where to go and certainly not enough to guide you safely along the slippery pathway to reception..... so, outside area.... POOR. Yes January, Yes Cold and Wet........ More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. I was pleased to learn that you enjoyed the hospitality of my colleagues and note the areas where you believe we could make improvements. Once again that you for your feedback and custom and trust that you will continue to use... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is a cut above the rest. I could not imagine another hotel with such amazing staff .The reception staff are always impressive , Wendy Marilyn and the other hard working breakfast staff are incredible so bright and cheerful breakfast is made the best time of day. The young ladies servicing my room were meticulous and thought full as... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was delighted to learn that my colleagues, in particular Wendy and Marilyn, made your stay so memorable Thank you for your very positive feedback and custom and I look forward to welcome you back again. More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

14 of us came for Christmas Day lunch. The food and staff were outstanding as always. I proposed to my girlfriend and she said yesssss 😊 Immediately afterwards the staff appeared with 2 bottles of champagne for us to celebrate. This rounded off a perfect day for us all. Many thanks to the management and staff for making our day... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Dear Tim & Mel, Thank you for taking the time to post a review following your Christmas Day lunch at the hotel. First and foremost may I add my congratulations on your happy news. I was delighted to learn that my colleagues were able to make the day memorable. Thank you for your feedback and custom and may I take... More 

Barton Le Clay
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 4 weeks ago

With such an excellent choice of accommodation nearby I wish I had done some research before booking. I have never been to a poor holiday Inn before so didn't think it necessary. The bar and restaurant were OK but the rest of the public areas were battered. Rooms, towels and TV all tired. The professional staff stood out against the... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. First and foremost please accept my sincere apologies that you did not totally enjoy your time at with us. Whilst I was pleased to learn that you felt some of my colleagues delivered a professional and friendly service I was disappointed... More 

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Additional Information about Holiday Inn Newport

Address: The Coldra Gwent, Newport NP18 2YG, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Newport 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn Newport Hotel Newport
Holiday Inn Newport Wales

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