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All 20 Newport hotels

Holiday Inn Newport

3.0 of 5 Hotel   |   The Coldra Gwent, Newport NP18 2YG, Wales
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Ranked #10 of 20 Hotels in Newport
A recent review
4 of 5 stars reviewed 1 week ago
Deborah C Runcorn, United Kingdom
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252 reviews from our community

Traveler rating
    50
    69
    61
    45
    27
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33
52
20
110
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago via mobile

I don't mind a dated hotel as long as it's clean and priced accordingly. My room is nice and spacious. The bathroom is in desperate need of a good scrub and some bleaching. The shower curtain looks old. There were some hairs left all over my bathroom reminding me that I'm not the only guest to have used the shower.... More

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review in regard to your recent stay at the hotel. On appositive note I was pleased to learn that your room was nice and spacious. Please accept my apologies that the cleanliness did not live up to either your expectations or our normal standards. This is a matter I will address... More

Runcorn, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

We stayed last Friday, the hotel was very busy and although our room was on the ground floor overlooking the car park there was little noise, so a good night's sleep. The dinner buffet was well presented with a good choice, especially for vegetarians and breakfast was fine. Without exception the staff (including the duty manager) went out of their... More

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post an online review following your stay at the hotel. I was pleased to learn that you enjoyed the hospitality my colleagues provided, you had a good night’s sleep and both dinner and breakfast were to your liking. Once again thank you for your feedback and custom. More

Edinburgh
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 1 week ago

As an IHG Platinum member staying many nights in IHG branded properties, this is without doubt the worst condition and worst managed HI I have ever stayed in. The condition of the rooms from threadbare carpets to decrepit bathrooms is ridiculous. Security is non existent and the girls on reception haven't a clue. As Celtic Manor is across the road,... More

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete our online survey in regard to your recent stay. First and foremost please accept my sincere apologies that you did not enjoy your stay especially as you are an IHG platinum Rewards member. Although of no consolation to you we are currently completing the upgrade of the remainder of our bedrooms and... More

Victoria
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed one night in a large room. Entire place looks a little tired although very spacious. Internet was dropping in and out however reception were working on it upon arrival. Wouldn't want to stay long term. Staff in the restaurant were nice.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review in regard to your recent stay at the hotel. I was pleased to learn you enjoyed your spacious room and found my colleagues in the restaurant nice. Although of no consolation to you we have now restored our wifi service. Once again thank you for your custom and feedback More

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Holiday Inn Express in Newport lacks character and in urgent need of refurbishment - it’s a bit like stepping back into the 1980’s. The hotel is large (119 bedrooms), clean and quiet. Lots of conference facilities and clearly the hotel is targeting the business market. The spacious bedroom and bathroom were well designed with all the standard hotel bits... More

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review in regard to your recent stay at the hotel. I was pleased to learn your stay was satisfactory I note the areas which you highlight would improve our guest experience. Once again thank you for your custom and feedback. More

kirdford
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very poor quality hotel in desperate need to refurbishment, even the internet (you get half an hour for free) refers to help with your windows 98 laptop. Food was the same just about adequate, friendly staff so it not their fault but the carpets and fitting have passed their sell buy date. Even the breakfast menus and plastic flowers are... More

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review in regard to your recent stay at the hotel. I was sorry to learn that you did not fully enjoy your experience. I was pleased to note my colleagues’ service was to your liking and I note your comments on other areas where you believe we could improve matters. Once... More

Thatcham
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed a total of approx 150 room nights over a year and 80% of the staff (all junior level) were brilliant hence why I stayed so long in one place despite having a slightly cheaper corporate rate over the road…..I had to pay for this out of my own money and not luxuriating on company expenses. After a series... More

Was this review helpful? Yes 9
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for your review in regard to your past patronage of the hotel. Although I am personally disappointed and would not agree with some of your comments, I am comforted by the recognition that the hospitality provided by my colleagues, who interact with our guests 24/7, made the hotel a place where you could relax in a “home away... More

romsey
Top Contributor
111 reviews 111 reviews
38 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed a night in one of the newly modernised rooms. It was spotlessly clean, nice bed linen, good coffee making, modern TV, but as everyone else has said, it was too hot. The duty manager came to our room to get the zircon working. The remote needed new battery. This clearly happens a lot, as he had spare batteries-... More

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. On a positive note I was pleased to learn the room and food met your expectations. In terms of the issues that had a negative impact on your stay I will use your comments so that we can improve the consistency... More

Harrogate, United Kingdom
Top Contributor
86 reviews 86 reviews
53 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is a little tired in terms of its furnishings, and the room I was in was not particularly clean (dried spilt coffee or tea on one of the walls - which I pointed out to the cleaner). The receptionist could have been more welcoming, too. The breakfast was good.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review in regard to your recent stay at the hotel. On a positive note I was delighted to learn that you enjoyed breakfast and a good night’s sleep. I note the areas where you believe we could improve our guest experience in terms of cleanliness and a welcome smile. Thank you... More

Liverpool
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My trip to Newport wasn't the best and staying here didn't get it off on best footing! I'd read the reviews from here beforehand so my expectations could only have been exceeded to be honest - and they were'nt! To try and be positive to start - it is well positioned just off the M4 junction so you can easily... More

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your stay at the hotel. Please accept my apologies that we did not meet your expectations in terms several aspects of your stay in particular on arrival. Although of no consolation to you we have just completed repainting and have replaced the carpet and some furnishings in the room... More

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Additional Information about Holiday Inn Newport

Address: The Coldra Gwent, Newport NP18 2YG, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Newport 3*
Number of rooms: 119
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Also Known As:
Holiday Inn Newport Hotel Newport
Holiday Inn Newport Wales

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