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Holiday Inn Newport

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The Coldra Gwent, Newport NP18 2YG, Wales
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Holiday Inn Newport
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Holiday Inn Newport
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302 reviews from our community

Traveler rating
    59
    84
    78
    49
    32
See reviews for
40
62
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132
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (302)
  • Mar-May only
    (94)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (57)
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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Had a fantastic weekend in this hotel. The room was very comfortable and very spacious. The sofa was an added bonus and extremely comfortable to sit on. Only thing i personally would like are king size beds in all the rooms. Everything else i cannot fault bath and shower couldnt ask for more. Will definitely be going back. Staff were... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post an on line review following your recent stay at the hotel. I was delighted to learn that you had a wonderful weekend with us, made all the more memorable by the hospitality of my colleagues. Once again thank you for your custom and feedback. More 

Milton Keynes
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed one night to meet with friends for a meal. Easy to find off of motorway. Hotel from outside looks dated but did not put us off. Very quick check in and straight to our room. We had paid for a room upgrade and were pleased with it. Tidy throughout and clean. Breakfast at 7am was very quiet but... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post an on line review following your recent stay at the hotel. I was delighted to learn that you found that everything was to your satisfaction on this short visit to the area. Once again thank you for your custom and feedback More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here with a Bus Group and could not fault the place. The rooms were spacious, clean and modern (not sure if all rooms were as good as ours but did not hear any complaints from any of the 30 people on our tour). The food was buffet style for breakfast and dinner and the selection was great, the... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post an on line review following your recent stay at the hotel as part of a large group. I was delighted to learn that you found the whole experience to be to your liking, room, food and especially the hospitality of my colleagues. Once again thank you for your custom and feedback. More 

Contributor
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Holiday Inns for me are like McDonalds. Same the world over, but this one is below par due to the building. The staff were friendly and helpful and are an asset, the location is great, just off the motorway, but the place is in dire need of investment.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. I was pleased to learn that you found the hospitality of my colleagues to be first class and the hotel easily accessible. I note your comments on the decor. Thank you for your custom and feedback. More 

Newport
1 review
5 of 5 stars Reviewed 2 weeks ago

The best value-for-money hotel we've stayed in in that area. Lovely staff. Great breakfast choice. Reasonably priced food menu in the bar. Great location and easy to find. Loved having access to a poll and gym.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post an on line review following your recent stay at the hotel. I was delighted to learn that you found the hotel and my colleagues provide a great and value for money experience. Once again thank you for your custom and feedback and look forward to your next visit More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Only there for one night. Staff were all great. However the hotel needs a proper revamp. It looks and feels awful. My room was supposed to be an executive one but everything in it was knackered and old.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. I was delighted to learn that you found the hospitality of my colleagues to be great and positive. Although of no consolation we plan to commence the refurbishment of our executive rooms next month. Thank you for your custom and feedback More 

Travelers are raving about these Newport hotels

Norwich
Top Contributor
61 reviews 61 reviews
54 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for one night, used my points and was supposed to be an excecitive room. Didn't feel like it very old furnishings and fittings. Small bathroom paintwork awful. The whole place seems old and dark. Staff at desk where pleasant . Glad only there one night.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. I was pleased to learn that you found the hospitality of my colleagues to be pleasant. Although of no consolation we plan to commence the refurbishment of our executive rooms next month. Thank you for your custom, feedback and continued loyalty... More 

Stockton-on-Tees, United Kingdom
Top Contributor
71 reviews 71 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A lovely welcome from the staff who were professional and super helpful throughout. Breakfast was spot on as were the meals I took and the bar area was clean and tidy. The Public areas like corridors and rooms plus stairways, staff areas are desperately in need of a refit and redecoration. My room was OK if a little dated and... More 

Was this review helpful? Yes 1
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. I was delighted to learn that you found the hospitality of my colleagues, location, breakfast quality to be great. I note your comments on the decor of public areas and would like to assure you that we continuously monitor for Health... More 

Wrexham, Wales, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Attended a training course at this hotel today, was underwhelmed by the scruffiness of the building. The Gwent Suit we were in, was not terribly clean in particular the toilets. One cubical had a leak, another the door was dirty with splashes of what looked like blood and something else I don't want to think about. The highlight of the... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent visit to the hotel. First and foremost please accept my apologies that the experience did not meet your expectations. I was most disappointed to learn of the cleanliness issues you highlighted and is something which I will discuss with my housekeeper. Once again please accept... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As I would expect from a holiday inn this did not disappoint, the standard I expected is what we got and was very pleased with the cleanliness and how comfortable the rooms were. The staff were equally polite and helpful and made our stay very enjoyable.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was delighted to learn that the hospitality of my colleagues and our product lived up to your expectations of the Holiday Inn Brand Once again thank you for your custom and feedback. More 

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