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Holiday Inn Newport

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The Coldra Gwent, Newport NP18 2YG, Wales
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Holiday Inn Newport
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Holiday Inn Newport
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287 reviews from our community

Traveler rating
    56
    81
    72
    46
    32
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128
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • French first
  • Italian first
  • Any
English first
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    (287)
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    (79)
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Newark-on-Trent, United Kingdom
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 days ago NEW

hotel looks very tired the room even worse looks like our room han been recarpeted could not open wardrobe doors tiles were covered in rust in shower area toilet seat loose also walpaper coming off . the were very good

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Earth
Top Contributor
127 reviews 127 reviews
74 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 1 week ago

From the outside the building looks tired and in need of refurbishment so in common with other reviewers I wondered what I'd let myself in for when I checked in. This isn't a boutique hotel in the south of France. It's a business hotel off a roundabout by the M4 in South Wales. The communal areas ie corridors etc are... More 

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Sue R, Manager at Holiday Inn Newport, responded to this review

Dear Guest I would like to thank you for taking your time to post a review on our trip advisor site. The hotel is undergoing soft refurbishments currently in the bedrooms and in the future in to the communal areas. I was very pleased that you could see and experienced the positives of the hotel, our service and standards throughout.... More 

Stourbridge United Kingdom
Top Contributor
71 reviews 71 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

A colleague and I recently stayed at this hotel on a business trip to the area. There is ample parking. The reception staff were very bright and cheerful and made the check in process a speedy and enjoyable one. My request (to Heather?) for an estimate of how long it would take us to reach our ultimate destination in the... More 

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Sue R, Manager at Holiday Inn Newport, responded to this review

Dear Guest Firstly I would like to thank you for taking the time to post your review and comments on our Trip Advisor site. All comments we receive are very important to us. I was very pleased that you had a pleasant guest experience with us, I hope we may have the pleasure in welcoming you back again in the... More 

St. Neots, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed here on business as was working in the local area. From the outside I thought 'oh dear' when I arrived as it looks nothing like the website pictures. But once inside I changed my mind. The reception area was bright and clean and stafff very helpful, check in was a simple process. Key card entry to the... More 

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was pleased to learn that you found your room to be clean and spacious, the meals to your liking and the hospitality offered by my colleagues especially Samantha in the Restaurant. I note your comments on the gym equipment and wifi. Once... More 

Newport, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ate here as a family and chose the evening buffet option. Food was excellently cooked and presented. Very clean around the food counters and staff very attentive without being overbearing. Was a little quiet as we ate midweek and the restaurant was slightly lacking in atmosphere but that would be my only critism. Drinks are a little pricy too but... More 

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post an online review following your recent meal at the hotel. I was delighted to learn that you had an enjoyable experience and both the food quality and service was to your liking. Once again thank you for your feedback and I trust we will be able to welcome you back in the... More 

Worcester, United Kingdom
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this Holiday Inn as part of the FACE convention (yes, a professional organisation for face and body painters) last weekend. Yes, the hotel is a bit dated on the outside, but I have to say, our refurbished rooms were excellent. All the rooms I saw were spotlessly clean and massive beds and choice of pillow. The staff... More 

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post an online review following your recent stay at the hotel for your conference. I was delighted to learn that you had an enjoyable and productive time and this was made all the more memorable by the hospitality of my colleagues and in particular Mikey. I know they will be grateful and motivated... More 

Blackpool
Top Contributor
53 reviews 53 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here one night on business trip, the room was spacious and the breakfast was plentiful And tasty. I would recommend to others? The staff on reception and bar were polite. The location is in a lovely setting so it would be really beautiful on a bright summer day,

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel. I was delighted to learn that you have a comfortable night’s sleep, a hearty breakfast and enjoyed the hospitality offered by my colleagues. Once again thank you for your custom and feedback. I look forward to welcome you back when you are next... More 

Chester, United Kingdom
Top Contributor
51 reviews 51 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I doubt that any budget hotel chain attracts brand loyalty, but I am quite certain that Holiday Inn doesn't. It's a misnomer. No one would holiday in one of their facilities. To be fair, this is by no means the worst Holiday Inn I've stayed in (that accolade belongs to Glasgow Airport Holiday Inn Express). I stay here once a... More 

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review in regard to your recent stay at the hotel. I was pleased to learn that some aspects of your stay were satisfactory, in particular the service, the wifi and a great hot shower. I note your comments on issues where you believe we could improve our customer experience. Once... More 

Hertford, United Kingdom
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 5, 2015

We stayed last week and found the hotel, like other reviews, slightly dated yet comfortable. The room was warm and clean. The tv reception was disappointing. We had booked this hotel as it was within our price range and had pool facility. I got changed for the pool prior to getting the pass at reception. On entering the pool vacinity... More 

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Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. I was pleased to learn that you enjoyed a comfortable experience with us. I note your comment on the temperature of the pool which was due to a boiler trip. Although of no consolation the recorded temperature of the pool this... More 

Brigg
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 1, 2015

Stayed in January while attending a conference at Celtic Manor, easy access to Celtic Manor though. This hotel is ok a little dated in the bedrooms for a holiday inn, staff though friendly, breakfast good. Didn't eat in the evening or use the mini gym/pool so can't comment.

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to post a review following your recent stay at the hotel whilst attending a conference locally. I was pleased to learn that you enjoyed your stay with us and you were easily able to get to your conference daily. Thank you for your feedback and custom and I look forward to welcome you back... More 

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