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Holiday Inn Newport

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The Coldra Gwent, Newport NP18 2YG, Wales
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1 room 1 guest
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Holiday Inn Newport
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338 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Italian first
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English first
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    (338)
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Bedford, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Dated with some very old looking furniture around. Cheap nightly rate I suppose but if you can save up a bit more and get somewhere else. Customer service not great, however average. Quiet during our stay which was nice however I really can't get over the carpets. Large establishment with a bar open long hours

Was this review helpful? Yes 1
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. First and foremost please accept my apologies that we did not fully live up to your expectations in regard to decor and service. Thank you for your feedback, we do appreciate it. More 

Scunthorpe, United Kingdom
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the Holiday Inn, Newport for 1 night while working locally. I may be a little harsh with my rating of only 3 stars but I have never had a similar experience at any other hotel and I stay in quite a few. At check in, the receptionist insisted first that I was an Austrian staying for 10... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent stay at the hotel. First and foremost please accept my apologies that we did not fully live up to your expectations, in particular the errors that occurred whilst checking into the hotel. We will review how we can ensure this does not inconvenience others as... More 

swansea
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Visited this hotel for 1 night bed and breakfast fantastic value for money the check in girl was very happy and helpful the room was lovely and clean bathroom very good .the breafast was plenty full all fresh loads of chocie tea and coffee served by waiters very prompt toping you up all the time the bar staff very good... More 

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Gloucester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although the hotel may be slightly less modern than other Holiday Inn's it has a certain amount of character for a branded facility. The staff at this hotel are fabulous with every one friendly and offering great customer service. A huge thank you to Laura on reception in particular for making our stay thoroughly enjoyable and easy. Nothing was too... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following recent stay at the hotel. I was delighted to learn that you enjoyed your stay as it particular it was made more memorable by the hospitality provided by my colleagues, especially Laura at reception. Once again thank you for your feedback and custom. More 

Monmouthshire, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband & I had our wedding reception at this hotel August 2014, which by the way was PERFECT! ! on the years anniversary the hotel provide a complementary anniversary meal so we decided to make a weekend of it & book a nights stay too. The room was lovely, spacious, spotlessly clean, quiet & the beds are so comfortable.... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following recent stay at the hotel on the first anniversary of your wedding. I was delighted to learn that you enjoyed your stay and that you have great memories of your big day. Once again thank you for your feedback and continued loyalty to the Holiday Inn Brand. More 

Ipplepen, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 night, easy to find, everything good but too hot at night, we had the air con on all night but it didn't do much, we've got a baby who wakes once a night, she woke 3 times as so hot and thirsty, have already booked elsewhere for next trip in November

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review in regard to your recent stay at the hotel. First and foremost please accept my apologies that we did not fully live up to your expectations, in particular the temperature of your bedroom, which we shall review so that others will not be inconvenienced as you were. Thank you... More 

Lochwinnoch, United Kingdom
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I have just returned from a 5 day stay at this hotel where the staff are very efficient and friendly. Our room was spotlessly clean and spacious as was the shower room. The beds were extremely comfortable. One big bonus as far as we were concerned was the fact that we could take breakfast between 6.30am and... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your 5 day stay at the hotel. I was pleased to learn that you enjoyed the experience in particular the freedom to dine. Once again thank you for your feedback and custom. More 

Stourbridge, United Kingdom
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here a few times for work and always had a pleasant stay. Some rooms seem to have been updated but all are clean and spacious. Restaurant is of a good standard and the buffet is good value at £14 for two courses. Breakfast is also to a high standard. Staff are also friendly and helpful. Free internet and spacious... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your most recent stay at the hotel. I was pleased to learn that you continue to enjoy the experience whilst you work away from home. Once again thank you for your feedback and continued custom. More 

Wirral
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here a couple of times on business, situated right next to the M4 but still a nice quiet spot. Staff were very friendly and helpful, good breakfast, plenty of free car parking. If you are an IHG Rewards member then you will most likely get a complimentary upgrade as I did and that is always welcome. Free wifi also... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your most recent stay at the hotel. I was delighted to learn that you enjoyed the experience, especially the hospitality provided by my colleagues and the benefits of being an IHG Rewards member. Once again thank you for your feedback and continued custom. More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights as we were attending a wedding in Newport the staff were all very polite and helpful and always willing to help. The room was quite large and we had a comfortable peaceful sleep all three nights. Breakfast was great with plenty of choice, we also used the bar often and all the bar staff were... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your recent stay at the hotel whilst attending a wedding in the area. I was delighted to learn that you enjoyed the experience, especially the hospitality provided by my colleagues. Once again thank you for your feedback and custom. More 

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