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Holiday Inn Newport

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The Coldra Gwent, Newport NP18 2YG, Wales
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Holiday Inn Newport
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380 Reviews from our TripAdvisor Community

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Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

An enforced stay due to a family injury, the hotel is an old Post House and has not been invested in since, buckets catching drips in the lounge and wall paper hanging from the walls as an example, but saying that the rooms are acceptable, reception and bar staff are good and very helpful, the breakfast staff however are poor... More 

Helpful?
Thank Michael E
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Our first and last stay at the hotel. It was a very dated hotel, which was not the problem. The room was spacious but we were disappointed that two single beds were pushed together. Beds were very uncomfortable. Also felt the facilities for what we paid were somewhat disappointing. Refreshments in the room were minimal. Felt the bar stuff were... More 

Helpful?
Thank Sean L
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in review in regard to your recent stay. Please accept my apologies that you did not totally enjoy the experience. I note the issues that you point we need to pay attention to in order that we may make of guest’s stay more comfortable as we go forward. Once again... More 

Travelers are raving about these Newport hotels

Ashford
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel & rooms are a bit tired & dated but this was outweighed by friendly, helpful staff & a good nights sleep. I had room service for my evening meal which arrived promptly & was quite tasty. Breakfast was good, lots of choice & freshly cooked.

Helpful?
Thank Nigel D
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your recent stay at the hotel. I was delighted to learn that you enjoyed the experience in particular the hospitality of my colleagues and note your comment on decor. Although of no consolation to you we have just completed the refurbishment of 7 Executive rooms and this programme will... More 

Great Totham, United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Well where do I start; I guess from the beginning: Bit of a boring old looking hotel from the outside, but once through the front door things did look promising. Reception was very welcoming although I can't remember the receptionists name, but she was very helpful and pleasant during the check in process, which was very easy. She didn't recognise... More 

Helpful?
Thank DarenNorman
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review in regard to your recent stay at the hotel. First and foremost please accept my sincere apologies that we did not live up to your expectations of the Holiday Inn Brand. Your experience has certainly given us many issues to review and deal with so that we can improve... More 

Redruth, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were looking forward to staying at the Holiday Inn, Newport. We have stayed here before and had a great 'buffet style' evening meal - very good value. Unfortunately, when we checked in, we were informed that the buffet had stopped as they had a new chef. Lets put this in perspective - if you like 'masterchef style' food this... More 

Helpful?
Thank MJJ1000
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in review in regard to your recent stay. Please accept my apologies that you did not totally enjoy the experience in particular with the change of meal options. As with any change we totally reply on guest feedback and yours is very welcome as we will be using it to... More 

Swansea County, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 350 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This hotel is pretty basic, but for the very low price seems to offer a comfortable short stay. The hotel is presumably designed with business commuters in mind, and therefore a one or two night stay here would be acceptable. Basic room amenities, but all you really need for such a short stay. The room and public areas were clean... More 

Helpful?
Thank dr-owain
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your recent stay at the hotel. I note that the hotel was acceptable for your needs though disappointed to learn that our hospitality, which we are usually praised for, was not present on this occasion. This is certainly something we shall review. Once again thank you for your feedback... More 

Newport, UK
Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed January 7, 2016

I went to the Holiday Inn, the Coldra, Newport, just before Christmas for their 'carols and Christmas lunch, with a group of friends. Approaching the entrance I felt a bit wary because it looks run down and extremely dated. Stepping inside this was still the case, just dingy and old. BUT, the staff were brilliant, the food was SUPERB! Everyhing... More 

Helpful?
Thank 24KateG
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your experience at the hotel for a Christmas event. I am delighted to learn that you totally enjoyed the hospitality, food and entertainment provided by my colleagues whilst you were with us. I note your comments on the decor both on arrival and at reception. Once again thank you... More 

Sandbach, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 7, 2016

From check in to departure I could not fault the customer service I received, such friendly and attentive staff and a big thank you to Catherine who was working on the bar. she noticed and overhead that I was not well and full of cold😞 she suggested a hot toddy and within a blink of an eye came back with... More 

Helpful?
Thank Claire M
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Dear Claire M Thank you for taking the time to complete a review following your recent stay at the hotel. I was delighted to learn that you enjoyed the hospitality provided by my colleagues in particular Catherine. I do trust her concoction helped banish your cold. Once again thank you for your positive feedback and custom. More 

Gloucester, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed January 6, 2016

This was our party's 5 visit for new year eve party. The evening entertainment, accommodation, and overall evening was very good. One down point was the Beef main course was really poor as could be seen by the amount of waste being returned uneaten and comments being made. The starter, desert etc was really good. We will probably return this... More 

Helpful?
Thank colin h
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review following your most recent stay at the hotel for our New Year Celebrations. I am pleased to learn that you enjoyed the experience in the main and will use your comments when reviewing and designing our 2016 celebrations. Once again thank you for your feedback and continuing loyalty. More 

Newport, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 3, 2016

Booked 2014 so good booked 2015 and prob book for next year. Room very spacious food you couldn't fault and really good entertainment followed by a full English breakfast in the morning .really enjoyed would definitely recommend

Helpful?
Thank Garry D
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review following your return stay at the hotel for our New Year’s Eve adult only event. I am delighted to learn that once again enjoyed the full experience and look forward to welcome you back to the hotel. Once again thank you for your positive feedback and custom and may... More 

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