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Holiday Inn Newport

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The Coldra Gwent, Newport NP18 2YG, Wales
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Holiday Inn Newport
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324 Reviews from our TripAdvisor Community

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Traveler rating
    66
    94
    82
    50
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (324)
  • Mar-May only
    (97)
  • Jun-Aug only
    (91)
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    (57)
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Bolton, United Kingdom
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for 3 nights from 24th to 27th July, when I did the initial booking on line everything went through smoothly, and a return email confirmation was sent. On arrival there is a barrier that lifts when you drive up to it, all you need is a code from reception which you use each time you want to... More 

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Hartlepool
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night with my son, en-route to Cardiff. Did not arrive until 02:00 due to traffic delays & left fairly early the next morning so did not have time to see a great deal of the place. Although we arrived in the early hours, night shift staff were friendly & helpful - were immediately offered a drink from... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your brief one night stay at the hotel en route to Cardiff. I was pleased to learn that you enjoyed the experience in particular the hospitality of my colleagues. I note your comment on decor. Once again thank you for your feedback and custom. More 

Widnes, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Comfortable, Clean, and welcoming, we was visiting friends in Newport so only stayed the 1 night the rooms were spacious and clean the breakfast was buffet type and it was all lovely and fresh, check in and out was fast, plenty of parking too

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your one night stay at the hotel. I was pleased to learn that you enjoyed the experience. Once again thank you for your feedback and custom. More 

Cornwall, United Kingdom
Level Contributor
119 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The title pretty much says it all, in fairness the room I was in had been updated and was quite nice, but the rest of hotel!!!! The bar area runs into the restaurant so smells of food and cooking. The menu was a buffet, in the main restaurant and the bar meals were primarily pizzas and burgers. I went out... More 

Was this review helpful? Yes 1
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in regard to your recent visit to the hotel. First and foremost please accept my apologies that the experience did not meet your expectations. Whilst I was pleased you enjoyed your room I am disappointed the rest of the hotel did not. Where we can easily and quickly remedy the... More 

Travelers are raving about these Newport hotels

Steeple Morden
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Holiday Inn on a 4 night holiday with Sunshine coaches. The room was comfortable, reasonable size and very clean. The food was excellent, lots of choice, we asked for porridge at breakfast, no problem, served up quickly and delicious.

Was this review helpful? Yes 1
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your 4 day stay with us. I was delighted to learn that you thoroughly enjoyed your time with us. Once again thank you for your feedback and custom More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A bog standard holiday inn. Wysiwyg does what it says on the tin. Comfortable, clean, tidy and welcoming staff who could not have been more helpful. Good location and a great alternative for the Celtic Manor if attending an event. It's just off the motorway but you don't hear the traffic. As a IHG card holder I was upgraded and... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review following your visit to the hotel. I was delighted to learn that you enjoyed the experience, especially the hospitality shown by my colleagues and the benefits of being an IHG Rewards member. Once again thank you for your feedback and custom. More 

Liverpool
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'd previously visited and hadn't been impressed but the managers here DO LISTEN. So smoking area has been moved away from entrance area so it is not intrusive to non smokers. the refurbished rooms are well finished and appointed. the parkland site is a very relaxing location to be situated in and you haven't a clue it is so close... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review following your return visit to the hotel. I was pleased to learn that you feel we do listen and act, where possible, in order to make our guest experience more enjoyable. Once again thank you for your feedback and opportunity to demonstrate we do listen and care. More 

uk
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easy to find off the motorway. Stayed here for 2 nights whilst watching the cricket in Cardiff. Room very hot but not much could be done as it was warm outside and as mentioned it's not a new hotel so doesn't have AC. Staff helpful and friendly throughout hotel. Breakfast very good with large selection. Only thing I'd say is... More 

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review following your stay at the hotel. I was pleased to learn that you enjoyed the experience whilst attending the Ashes series in Cardiff. I was concerned to note you believe there was no air-conditioning in the hotel. Unless it was switched off all bedrooms and public areas (excluding corridors)... More 

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Had an ok stay here on NYE, hotel and rooms itself very basic and slightly outdated. Car parking situation is quite confusing also - need to get a ticket from reception to leave the premises?... Rooms were ok and had everything you needed, but overall very basic and simple

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review following your stay at the hotel on New Year’s Eve. I was pleased to learn that you enjoyed the occasion and will review your other comments on where we might improve. Once again thank you for your custom and feedback. More 

Warrington, United Kingdom
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here on business for a couple of nights, the room was fine however the hotel is a bit of a 70s throwback, the communal areas certainly need an update Restaurant menu was expensive so ate in the bar, again was decent value, though girl serving behind bar was not welcoming at all

Was this review helpful? Yes
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review following your stay at the hotel. I was pleased to learn that you enjoyed the experience in the main. I note your comments on how you feel we could improve the guest experience. Once again thank you for your custom and feedback. More 

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