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All 19 Newport hotels »

Etap Hotel

164 Malpas Road, NP20 5PP, Wales
Hotel amenities
Special offer
Rooms from £29 per night
Etap Hotel
Ranked #4 of 19 hotels in Newport
4.0 of 5 stars 83 Reviews
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83 reviews from our community

    Trip type
Traveler rating
    19
    40
    15
    6
    3
Date Rating
Redhill, United Kingdom
1 review
3 of 5 stars Reviewed May 25, 2012 NEW

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Was this review helpful? Yes
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2012
1
person found this review helpful

Was this review helpful? Yes
Katarzyna Durczynska, General Manager at Etap Hotel, responded to this review
May 8, 2012

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Swansea, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2012
1
person found this review helpful

The hotel lived up to our hopes in every respect. In particular the staff were very helpful and friendly. Other good points were the powerful showers and plentiful breakfasts. We have stayed in Ibis hotels before but this was our first experience of the budget range. The only disappointment was the fact that we don't get any Le Club Accorhotels... More

Was this review helpful? Yes
Katarzyna Durczynska, General Manager at Etap Hotel, responded to this review
April 19, 2012

Thank you for taking time to write a review about Etap Hotel in Newport. I am delighted to hear that your stay was enjoyable. My team will be pleased with your kind comments. We look forward welcoming you back at Etap hotel soon. Regards, Katarzyna More

Newcastle
Senior Contributor
48 reviews 48 reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 15, 2012

This is one of Accor hotels budget hotels. It is very basic but it's clean (cleaner than Travelodge)and the receptionist was very helpful and friendly. There's a sainsbury's on the other side of the M4 and the hotel does offer a small range of food items and alcoholic drinks if you're desperate. The bed was one of the best hotel... More

Was this review helpful? Yes
Katarzyna Durczynska, General Manager at Etap Hotel, responded to this review
April 16, 2012

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed your stay in our hotel. I look forward to welcoming you back at Etap in Newport. Regards, Katarzyna More

Birmingham, UK
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 11, 2012
1
person found this review helpful

We stayed at this hotel for three nights, as we wanted a cheap long weekend, and to be honest we were pleased with the room and hotel, we paid a total of £54.00 for three nights, and that was us and our son, so total of 3, booking in was a breeze, car parking was free, and its very close... More

Was this review helpful? Yes
Katarzyna Durczynska, General Manager at Etap Hotel, responded to this review
April 16, 2012

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and found our Hotel clean and well located. I am glad to hear that you had chance to explore our beautiful city. Sorry to hear that you only had one soap in the room. Please kindly note that if you wish to have tea... More

East Yorkshire
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 11, 2012

Was this review helpful? Yes
Katarzyna Durczynska, General Manager at Etap Hotel, responded to this review
April 16, 2012

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Jersey St Helier
Senior Contributor
33 reviews 33 reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 11, 2012

The hotel is VERY BASIC, think I've know more prison cells to have more plug sockets and appliances but what do you expect when you pay £19 a night, The hotel was clean and the staff were friendly but would only recommend for 1 night and somewhere to put your head down. More

Was this review helpful? Yes
Katarzyna Durczynska, General Manager at Etap Hotel, responded to this review
April 16, 2012

Thank you for taking the time to write a review about your recent visit to at Etap Hotel in Newport. I am delighted to hear that you have found our staff friendly. Your compliments regarding cleanliness of the hotel are very much appreciated. Regards, Katarzyna More

Bath, United Kingdom
1 review
2 of 5 stars Reviewed April 5, 2012

Me and my boyfriend stayed here recently for what was supposed to be a romantic weekend away.. We expected a budget stay, but not this budget! The room was very small. There is NO BATHROOM. The shower and sink and IN the room and the toilet just in a tiny seperate room. Worth baring in mind if planning on going... More

Was this review helpful? Yes
Katarzyna Durczynska, General Manager at Etap Hotel, responded to this review
April 10, 2012

Thank you for taking the time to write a review about your recent visit to at Etap Hotel in Newport. I am really dissapointed to hear that you didn't find our brand standards suitable to your needs. I would very much like to discuss the matter with you in person and would appreciate it if you would call me at... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 22, 2012

Attended the hotel not necessarily expecting 5 star treatment and the room as muted is clean and "functional"................however the bed is like sleeping on the ground/concrete and the noise from the children of different families just added to the worse nights sleep ever. Really poor matteresses. For comparision think of the worse eighties futon or possibly even a prison cell. More

Was this review helpful? Yes
Katarzyna Durczynska, General Manager at Etap Hotel, responded to this review
March 26, 2012

Thank you for your comments. I am really sorry to hear that our bed and mattress weren’t up to your expectations. I would very much like to discuss the matter with you in person and would appreciate it if you would call me at the hotel or email me at h6814-gm@accor.com. Kind Regards, Katarzyna More

Posted by an Accorhotels.com traveler
Wokingham, United Kingdom
1 review
3 of 5 stars Reviewed March 13, 2012

Was this review helpful? Yes
Katarzyna Durczynska, General Manager at Etap Hotel, responded to this review
March 14, 2012

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