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Holiday Inn Express Cardiff Airport


Holiday Inn Express Cardiff Airport
Hotel class 2 of 5
Port Road, Cardiff CF62 3BT, Wales
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Traveler Reviews

Rating summary
4.0 of 5 stars 27 reviews
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All (27)
[ Date ] [ Rating ]
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5 of 5 stars
NicolaPembrokeshire 4 contributions
Pembrokeshire
Jun 7, 2009 | Trip type: Family

Hotel was clean,staff very helpful.Breakfast available at any time buffet style to suit your flight time.Hotel courtesy bus will take you & your luggage to airport which is 5 minutes drive away & when you arrive back at end of your holiday there is a courtesy phone in the arrivals hall so that you can contact the hotel & they... more

Management response from
James Coombe, Guest Service Manager

Thank you for taking the time to post a review. Your positive feedback is very encouraging and I am delighted that you enjoyed your recent stay with us. I hope we have the pleasure of welcoming you back to our hotel in the near future. James Coombe Guest Service Manager Express by Holiday Inn Cardiff Airport

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4 of 5 stars
Kellyrw 1 contribution
Wales
Jun 5, 2009 | Trip type: Couples

We've stayed here a few times & it is perfectly situated right next to Cardiff Airport. The staff are always really friendly & helpful. Rooms are clean, modern & functional. The continental breakfast is perfect for an early morming There's a Toby Carvery a short drive down the road which we use, but I think the hotel will order in... more

Management response from
James Coombe, Guest Service Manager

Thank you for taking the time to write a review. Our team are committed to delivering outstanding customer service to all of our guests and your comments are very encouraging. I hope we have the pleasure of welcoming you back to our Express by Holiday in the near future. James Coombe Guest Service Manager

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4 of 5 stars
bazandbabs24 26 contributions
West Drayton, United Kingdom
May 17, 2009

Typical Holiday Inn Express - you know what to expect. What made this really special though was the amazing staff - very helpful, very friendly and really looked after you. Highly recommended more

Management response from
James Coombe, Guest Service Manager

Thank you very much for taking the time to post your comments. Guest feedback is an essential element in allowing us to constantly review and improve the service we offer. It is very encouraging to read your comments. Our staff are committed to providing outstanding customer service to all of our guests and i am delighted we have met your...

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5 of 5 stars
JessPembrokeshire 3 contributions
Pembrokeshire
Mar 4, 2009 | Trip type: Couples
1/1 found this review helpful

Stayed overnight before flying to Edinburgh. The hotel itself was the standard Holiday Inn Express, but what makes this one stand out is the staff. Every member of staff went out of their way to be helpful and friendly they were a joy to deal with. Would definitely stay here again and recommend it. more

Management response from
gsmcardiff, Reservations Manager

Thank you for writing your review. I am pleased to hear that our staff here made your stay enjoyable. We pride ourselves to go the extra mile with all our guests. I am also pleased t see how you rated us on the cleanliness, value, rooms and so-on. Thank you for that. I hope to see you again soon.

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4 of 5 stars
WalesCastaway 2 contributions
Wales
Nov 8, 2008 | Trip type: Family
1/1 found this review helpful

Fantastic value - rooms sleep up to 4 people for the same price. Comfortable beds (one double, one sofa-bed), adequate space, clean bathroom, breakfast included. 5 mins walk to terminal or free minibus transfer. Polite efficient staff. Excellent value for a basic, clean and convenient overnight stay. Can eat on site or drive to local hostelries. Also do parking deal. more

Management response from
gsmcardiff, Reservations Manager

Thank You for taking the time to post a review, i am pleased that you enjoyed your stay with us and that you would reccommend us to other people. I hope you will return soon to enjoy another relaxing stay. Thank you.

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4 of 5 stars
TravelingCelt 24 contributions
Haarlem, The Netherlands
Nov 3, 2008 | Trip type: Couples
1/1 found this review helpful

This is very convenient for Cardiff Airport as it is the only hotel within walking distance of the terminal. Rooms are large for this class of hotel and the rates are reasonable. I'd stayed at the nearby Days Inn before, but from now on I'll choose the Holiday Inn Express when I have an early flight. Breakfast is a buffet... more

Management response from
gsmcardiff, Reservations Manager

Thank you for taking the time write a review, i am pleased to hear that you will be using us again in the future for your early flights. I am sorry to hear that you thought that the breakfast was limited unfortunatley it is brand stand of what we can put out for breakfast. I hope this did not spoil...

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4 of 5 stars
Bob1949 81 contributions
Jersey, Channel Islands
Aug 20, 2008
1/1 found this review helpful

The Holiday Inn Express is still excellent value. I booked a double room for single occupancy through the main Intercontinental Hotels website and on their advance purchase offer I paid just £54 for a Monday night stay including breakfast. If there are two of you or a family, this is incredible value. On arrival I requested a room on the... more

Management response from
gsmcardiff, Reservations Manager

Thank you for taking the time to write a review. I am pleased to hear that you we able to purchase a great rate for single occupancy. The situation with the sofabeds, is that it depends on what room type you have had in the past if it was a twin then it is brand standard to not have a...

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5 of 5 stars
charlieWales 6 contributions
wales
Aug 9, 2008 | Trip type: Couples
2/2 found this review helpful

Stayed night before flight and was very impressed by everything this hotel offered from the rooms to the really good breakfast which is included in the price. We will stay there again when we fly from Cardiff . Thanks to the staff who went out of their way to be friendly ,which makes a great change from some of the... more

Management response from
gsmcardiff, Reservations Manager

Thank you for taking the time to write a review. I am very pleased to hear that you enjoyed your last stay with us and that you will be using us again in the future. I hope to welcome you soon. Thank you

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5 of 5 stars
chris036 901 contributions
Plymouth, United Kingdom
Aug 4, 2008
2/2 found this review helpful

The Express at Cardiff Airport is perfect if you need a stopover between flights. That's the bottom line sometimes missed by people when they choose the brand! A free shuttle operates to the hotel, although it's just shy of 10mins walk from the terminal along a choice of two roads. Staff were very courteous, the reception area spotless and spacious... more

Management response from
gsmcardiff, Reservations Manager

Thank you for taking the time to write a review. I am pleased to to hear that you stay with us surficed you needs and that you was happy with the room you was allocated. I hope to welcome you back soon. Thank You

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5 of 5 stars
motorbike777 1 contribution
midwales
Aug 3, 2008 | Trip type: Family
2/2 found this review helpful

I stayed here for 3 nights to visit the Cardiff Bay area with my wife and two daughters. The family bedroom was very clean with good amenities including AIR-CON.The beds were very comfortable and the staff polite and helpfull. The continental breakfast was good and did the job. I would definitely stay here again as I rate value for money... more

Management response from
gsmcardiff, Reservations Manager

Thank you for taking the time to write a review. I am very pleased to hear that you enjoyed your stay and that you will be using us again. Look forward to welcoming you on your next visit. Thank you

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Holiday Inn Express Cardiff Airport Also Known As

Address: Port Road, Cardiff CF62 3BT, Wales