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All 82 Cardiff hotels

Mercure Cardiff Centre

3.0 of 5 Hotel   |   Wharf Road East | Tyndall Street, Cardiff CF10 4BB, Wales
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Mercure Cardiff Centre
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63%
Ranked #31 of 82 hotels in Cardiff
A recent review
5 of 5 stars reviewed 3 days ago
Martyn M Dorchester, United Kingdom
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532 people have reviewed this hotel

Traveler rating
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    218
    131
    55
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Dorchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 days ago NEW

Would recommend this hotel to anyone, fantastic staff who are professional and friendly... We stayed for three nights and were welcomed whenever we walked in (day time and night time) the food is great, the bar is great... The location is spot on for the city, it's a 10-15 minute walk from the city centre with great shops and another... More

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2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for 2 nights, never again. If you like playing chicken with the road? Then this is the place for you. Apart from being a 15 minute walk to the city centre It is situated right near a very busy road and roundabout, very tricky to cross. Didn't particularly like the area, once we negotiated the traffic we were... More

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Bedworth
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here on a family holiday with our 9 year old son. We arrived at the hotel and were greeted by a friendly staff and given the details of room etc. When we got to room we were really pleased with the room our son feel in love with his double bed. Considering how close to the road the... More

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Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my 9 year old daughter after we watched cats at the millenium centre. The hotel was great value, the room was much more spacious than we expected and there were toiletries rather than the usual stuck to the wall soap you get at budget hotels. The free breakfast was plentiful and again was much better than... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Lois662, Front Office Manager at Mercure Cardiff Centre, responded to this review

Dear Natalie, Thank you for taking the time to review the hotel. I am pleased you and your daughter enjoyed your stay with us at the hotel. I hope your visit to the Millennium Centre was memorable and that your daughter enjoyed. We provide maps at Reception for all guests and can show guests the best and easiest safest way... More

Cambridge, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Good accommodation for the price and 10-15min walk into the main shopping area. The room was excellent but breakfast was poor with too little choice and inferior ingredients. Cardiff itself was excellent and the Bay was a delight to visit. Do take a 20 min boat trip around the Bay.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Lois662, Front Office Manager at Mercure Cardiff Centre, responded to this review

Dear Guest. Thank you for taking a few minutes to leave your review following your stay with us. Pleased to hear no complaints regarding your room and that you believed the hotel provided good accommodation. Comments regarding the breakfast will be passed along the team to improve the service. We appreciate all the reviews we receive as this enables us... More

leeds
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Located the hotel easy enough even though never been to Cardiff before. Was fully aware that the hotel was located on the outskirts of the centre. Lovely staff in the hotel from check in to check out. All very friendly, happy and helpful. Our room was massive two double beds(2 adults and our 2 daughters) lovely and clean. Toilet also... More

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Lois662, Front Office Manager at Mercure Cardiff Centre, responded to this review

Dear Juz19 Thank you for taking the time following your stay at the hotel to leave a review. Thank you for all the positive comments, our rooms are indeed very large and this is always a remark we hear from our visitors. Unfortunately we only serve one type of egg at our breakfast which is scrambled, reviews are always passed... More

Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here from 2/8-4/8 from the minute we arrived the reception staff were impeccably friendly and helpful we were checked in with ease and found our room ample for our needs we'd booked a family room only for the fact it was the same size as a double and you can probably gaurentee its in a quiet part of... More

Was this review helpful? Yes
Lois662, Front Office Manager at Mercure Cardiff Centre, responded to this review

Good Afternoon, Thank you very much for leaving a review of the hotel and for sharing your photos with us from your stay with us. I am very pleased to hear you found the staff to be friendly and helpful. From reading your review I can see you enjoyed your stay thoroughly and I am glad to welcome you back... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Generally it was ok but it seemed to lack a friendly atmosphere. We had to aak for extra towels and they has not given us the impression that they had expected 4 of us to ne staying as there was only 2 sets of cups. However the room we stayed in was ok for our purpose.

Was this review helpful? Yes
Lois662, Front Office Manager at Mercure Cardiff Centre, responded to this review

Dear Simon Z Thank you for your comments about your stay. We allocate rooms on arrival unless we recieve a special request. When guests ask for more items such as towels and cups their request is always followed up quickly to ensure that their requirements are met. By allocating rooms on arrival it allows us to be more flexible on... More

Harlow, England, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here with my boyfriend as he was working in Cardiff. We stayed for 2 nights. The hotel was very nice, rooms were clean and comfortable, and the staff were very friendly. We can't comment on the food as we went out for dinner. The hotel was quiet and wifi was provided in the main lobby but you couldn't... More

Was this review helpful? Yes
Lois662, Front Office Manager at Mercure Cardiff Centre, responded to this review

Dear Kerry S Thank you for your kind comments about your stay. We offer free internet throughout the hotel with wifi being available in the public areas and a fast broadband connection in the room. Our car park is a secure site with CCTV monitoring 24 hours a day, the cost of this is paid for by the small charge... More

Reviewer
5 reviews 5 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the deal we got it was ok. Plus points- check in was good, bed and shower fantastic, air con in room, good breakfast. Negative points- asked twice for an extra towel but it never came, asked where the nearest tesco was and the staff didn't know??!! Descent enough base to use to go into Cardiff, would revisit again.

Was this review helpful? Yes
Lois662, Front Office Manager at Mercure Cardiff Centre, responded to this review

Dear Dan E Thank you for your comments about your stay. I will speak to the team and ensure that they follow up guest requests promptly. As for locating the nearest Tesco we should have offered to check the internet and give you directions and I offer my apologies that this was not considered by the staff. We do pride... More

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Additional Information about Mercure Cardiff Centre

Address: Wharf Road East | Tyndall Street, Cardiff CF10 4BB, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Cardiff Centre 3*
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Also Known As:
Mercure Cardiff Centre Hotel Cardiff
Mercure Hotel Cardiff
Accor Hotel Cardiff
Mercure Cardiff Centre Wales

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
An economy hotel minutes from the city centre of Cardiff and Cardiff Bay waterfront. Just 5 minutes taxi from Central train and bus station, 30 minutes drive for Cardiff International Airport. 100 ensuite rooms with power shower, executive work desk and broadband internet access available. Wi-fi available in the lobby. Chargeable onsite car parking. A hot cooked breakfast available. ... more   less 
Number of rooms
100

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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