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Park Plaza Cardiff

4.0 of 5 Greyfriars Road, Cardiff CF10 3AL, Wales
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Certificate of Excellence 2014
Park Plaza Cardiff
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1,259 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Burry Port, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Reception staff extremely pleasant and helpful The Italian waiter that looked after us was exceptional not only was he pleasant and engaging but was very knowledgeable regarding our food. Would highly recommend both afternoon teas the venison burger and the hot chocolate mousse were a triumph we'll be back.

Was this review helpful? Yes
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We went for a birthday meal at the restaurant for two, the lighting was a bit dark however we were placed closer to the open front kitchen so there was extra light coming from there. Really nice food, friendly staff. I don't agree with adding the service charge automatically but you can take it off if you wanted to. We... More 

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Top Contributor
116 reviews 116 reviews
39 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Enjoyed another stay at the Park Plaza with a lovely spa package. Had a hot stone massage and facial which were amazing with a delicious lunch in the spa. Only complaint is that instead of providing fluffy towelling robes, the spa now gives you cheap, short waffle material robes, they are awful! As I have stayed here many times before,... More 

Was this review helpful? Yes 1
Tiptree, United Kingdom
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

When we arrived we were excited to see how central we were to bars and shops which is a big plus to this hotel unfortunatly the receptionist kept calling us guys and forgetting what our surname was and felt slightly unprofessional we eventually got our room which was on the 4th floor rooms were nice clean but stayed in better... More 

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ParkPlazaCardiff, Guest Relations Manager at Park Plaza Cardiff, responded to this review

Thank you for your feedback regarding your stay with us last weekend. I wish to express my sincere apologises for the upset caused as a result of our mis-management , be assured that the member of staff involved has been spoken to. We take great pride in offering all our guests a great service but clearly this was not your... More 

Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Dropped in for the night on way to Cornwall from Swansea. Lovely hotel in great location near all shops. Pool looked fab from pictures but a bit crowded & those fancy pillars really just get in the way. Overall though a great for Cardiff stopover

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15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for valentines , got a room last minute took about 5 minutes to check in. we stayed in the whole night so didn't get to see much of the staff or anyone. place is just perfect we didn't have one problem with anything room was just fab. only thing was it was 10 a clock for last food orders... More 

Was this review helpful? Yes 1
cardigan, United Kingdom
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

An ideal place to stay, in the centre of Cardiff. It is a short journey from the railway station and just a short walk from the main stores and eating places. Stayed for 2 nights stay to do some shopping etc. The staff at reception were very helpful and we were able to leave our luggage at reception, as we... More 

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Preston, United Kingdom
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I have stayed in other park plaza hotels and have to say I have seen higher standards in others. There was nothing bad here, just a sense of average. The room was nice and big, but very cold with a thin summer weight duvet and no extra blankets. Decor was cold and spartan. The spa pool was nice but the... More 

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ParkPlazaCardiff, Guest Relations Manager at Park Plaza Cardiff, responded to this review

Thank you for taking the time to share your feedback regarding your recent experience with us. Please accept my most sincere apologises if you felt that your room was not warm enough. All our rooms have their own temperature controls so guests can decide on what temperature they feel comfortable with and adjust accordingly. Our housekeeping team have extra blankets... More 

11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Stayed here on business for 3 weeks. The Good - Firstly the staff are very friendly and helpful with any requests especially at check-in. The lobby is amazing, the gym, spa and facilities are also excellent. The shower pressure is the best I have experienced. The Bad - The Internet connection is horrific, always dropping and on some occasions just... More 

Was this review helpful? Yes
ParkPlazaCardiff, Guest Relations Manager at Park Plaza Cardiff, responded to this review

Thank you for taking the time to review your recent stay with us. May I please convey to you my formal apologies for the issues you experienced with our internet connection within your room during your stay. I have passed on your comments to our IT Manager who will investigate and address this matter immediately. I have noted your comments... More 

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Additional Information about Park Plaza Cardiff

Address: Greyfriars Road, Cardiff CF10 3AL, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff > City Centre
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Cardiff 4*
Number of rooms: 129
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Also Known As:
Park Plaza Cardiff Hotel Cardiff
Cardiff Park Plaza
Park Plaza Cardiff Wales
Hotel Style:
#1 Spa Hotel in Cardiff
#1 Luxury Hotel in Cardiff
#3 Family Hotel in Cardiff
#3 Romantic Hotel in Cardiff
#3 Business Hotel in Cardiff

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