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Jolyon's Boutique Hotel

Bute Crescent, Cardiff CF10 5AN, Wales
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Jolyon's Boutique Hotel
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Jolyon's Boutique Hotel
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220 reviews from our community

Traveler rating
    103
    57
    22
    21
    17
See reviews for
10
119
13
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

6th time here and I'm not disappointed i travel alone on business and every time I stay I get a warm welcome and immediately feel safe, I have been spoilt with a spacious suite this time and I must say its fabulous from the heated bathroom floor and whirlpool bath to the very reasonably priced mini bar it's fabulous, I... More 

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Laurac0185, Thank you very much for your feed back. its always great to read comments such as yours and I am thrilled that every stay is great for you. Kindest regards, Carl Davies General Manager More 

Devon
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at Jolyons earlier this week on a short break in Cardiff. Was so looking forward to a sumptuous stay in this boutique hotel, and had high expectations, but was very disappointed. It has a very neglected, run-down feel, and there is certainly no luxury as promised. Carpets, curtains and fittings are I would describe it as a glorified B&B... More 

Was this review helpful? Yes 2
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Janie56, Thank you very much for your feedback, I am sorry to read that we didn't meet your expectations at this time, rest assured I have shared your comments with my team where we will try to make the necessary changes where we can. with kind regards Carl Davies General Manager More 

Thornbury, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Jonathan is an absolute star. Five star welcome, great room overlooking the Milennium Centre, whirlpoo bath :-) In the morning, the service was again impeccable, the breakfast fabulous. I'd stay there again tomorrow.

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Karen W, Thank you very much for your feed back regarding your recent stay with us. I have shared your comments with Jonathan who I know is thrilled. We do hope to see you return soon With Kind regards, Carl Davies General Manager More 

Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We were very much looking forward to our stay at this hotel. It was one that we'd often fancied it never got around to but we were left disappointed with the value for money we got. Our room (number 3) was very small and frankly very unimpressive. It had a budget B&B feel to it, dark, with no shower and... More 

Was this review helpful? Yes 2
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear AlexMitchell2000, Thank you very much for your feedback regarding your stay with us, its very dis-heartening to read you had a disappointing time with us. We are currently in the process of upgrading our rooms with only two left where we have also included my modern flat screen televisions. I have shared your comments with Jonathan who is thrilled... More 

Bristol
Contributor
20 reviews 20 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 20, 2015

Had a wonderful stay here, the location is perfect and is within reach of all the Bay has to offer and is also only a 5/10 min train journey into the Centre. The staff are friendly and helpful, the room I stayed in was well laid out, clean and the bed very comfortable. The hotel is clean throughout and well... More 

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Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Jeffers Bristol, Thank you very much for your review it is always great to read your had good time with us and I am glad you enjoyed room 5 with its views. We do hope to see you return in the near future, Kindest regards, Carl Davies General Manager More 

1 review
5 of 5 stars Reviewed February 15, 2015

Our Valentine's Day stay at Jolyon's Boutique Hotel couldn't have been better. The room was beautiful and staff couldn't be more friendly and helpful. The website lacks photos to do the rooms justice. We stayed in room 1, Welsh themed, and it was stunning. We were also surprised to find a smart TV in the room and a continental and... More 

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Sydney W, Thank you very much for your review and I am glad to read you enjoyed Room 1 with its fantastic bathroom and four poster bed. There will be no noise from the basement bar is this is now close and is just a breakfast dining room, however we do hire it out for functions if the client... More 

Wirral, United Kingdom
2 reviews
3 of 5 stars Reviewed February 12, 2015

In May 2014 we stayed at Jolyons No 10 ,and enjoyed our stay. We new it would be difficult to get a hotel for the upcoming rugby in Cardiff (oct 2015) so asked if we could book 2 rooms so far in advance. Carl Davies ,the general manager said No 10 was already full but they had availability at the... More 

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Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Kay D, Thank you very much for your review its great to read you enjoyed your time with us at Jolyon's No10. I am sorry to read you found your bathroom grubby with shabby paint work and the breakfast room dark and depressing, these comments have been shared with Jonathan and our maintenance to see where improvements can be... More 

Colwyn Bay, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 26, 2015

2 colleagues and I arrived at Jolyon's Cardiff Bay only to learn that I had inadvertently booked Jolyon's No 10, we explained to Jo that our visit to Cardiff was for a meeting at The National Assembly and she immediately contacted Jolyon's No 10 and changed the booking for us. The rooms were clean, comfortable and well appointed and the... More 

Was this review helpful? Yes 2
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Chris G, Thank you for such a kind review which I have shared with Jo and my breakfast chef who are very happy with your feedback. It is always fantastic to read of such great feedback and I am thrilled to read that you were well looked after. I do look forward to welcoming you back in the near... More 

Cardiff, Wales, United Kingdom
1 review
5 of 5 stars Reviewed January 21, 2015

Jolyons hosts our charity writing group for people affected by cancer once a fortnight and also our Christmas party 2014. The room itself is lovely, great decor (a bit like a tasteful mad hatter's tea party furnishing), warm and welcoming. The staff are wonderful and can't do enough to make sure the group has teas and coffees or a drink... More 

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Sioned P, Thank you very much for your review, I am glad to read you found the service excellent, staff lovely and food and drink good. We do indeed host all parties and conferences at our sister hotel Jolyons No10 located on Cathedral Road of the city. Thanks again We do look forward to working with you in the... More 

Swansea, United Kingdom
1 review
5 of 5 stars Reviewed January 12, 2015

Another great stay at Jolyon's. Lovely location, a definite bonus for theatre goers, and only a few steps away from the centre with its bars and restaurants. The friendly ambience and rich interiors make this a brilliant place to relax and unwind. Jo is a genuinely lovely lady who couldn't t do enough for us, and Jonathan was absolutely amazing.... More 

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear DLB17, Thank you very for your comments regarding your stay with us at Cardiff Bay. Jonathan and Jo are very happy to read of your comments likewise myself. We do hope to see you return very soon. Kindest regards, Carl Davies General Manager More 

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