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Jolyon's Boutique Hotel

Bute Crescent, Cardiff CF10 5AN, Wales
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Jolyon's Boutique Hotel
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Jolyon's Boutique Hotel
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222 reviews from our community

Traveler rating
    104
    58
    22
    21
    17
See reviews for
10
121
13
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Newport
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Shown to our room by Jo who was very friendly and welcoming. Room comfortable bathroom huge. Welsh breakfast cooked to order very good and staff very good too. Location perfect for Cardiff Bay and surrounding areas.

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Cathy B, Thank you very much for your recent feedback. I am thrilled that Jo looked after you upon check in. I am glad to read that you enjoyed breakfast and that you found the staff very good too Kindest regards, Carl Davies General Manager More 

Caerphilly, United Kingdom
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited here weekend after valentines day we had a realy comfortable stay we supposed to have gone the week before for Valentine's night but I was ill and they changed the date no problem.The staff put all rose petals on the bed a big soft loveheart 2 rubber ducks and provided a bottle of red wine as my husband... More 

Was this review helpful? Yes 1
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear happyholidayers98, thank you very much for your feedback regarding your stay, I am thrilled that my team at Cardiff Bay looked after you, Its fantastic to read that you enjoyed your time with us. Kindest regards, Carl Davies General Manager More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

6th time here and I'm not disappointed i travel alone on business and every time I stay I get a warm welcome and immediately feel safe, I have been spoilt with a spacious suite this time and I must say its fabulous from the heated bathroom floor and whirlpool bath to the very reasonably priced mini bar it's fabulous, I... More 

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Laurac0185, Thank you very much for your feed back. its always great to read comments such as yours and I am thrilled that every stay is great for you. Kindest regards, Carl Davies General Manager More 

Devon
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed March 13, 2015

Stayed at Jolyons earlier this week on a short break in Cardiff. Was so looking forward to a sumptuous stay in this boutique hotel, and had high expectations, but was very disappointed. It has a very neglected, run-down feel, and there is certainly no luxury as promised. Carpets, curtains and fittings are I would describe it as a glorified B&B... More 

Was this review helpful? Yes 3
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Janie56, Thank you very much for your feedback, I am sorry to read that we didn't meet your expectations at this time, rest assured I have shared your comments with my team where we will try to make the necessary changes where we can. with kind regards Carl Davies General Manager More 

Thornbury, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 9, 2015

Jonathan is an absolute star. Five star welcome, great room overlooking the Milennium Centre, whirlpoo bath :-) In the morning, the service was again impeccable, the breakfast fabulous. I'd stay there again tomorrow.

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Karen W, Thank you very much for your feed back regarding your recent stay with us. I have shared your comments with Jonathan who I know is thrilled. We do hope to see you return soon With Kind regards, Carl Davies General Manager More 

Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 4, 2015 via mobile

We were very much looking forward to our stay at this hotel. It was one that we'd often fancied it never got around to but we were left disappointed with the value for money we got. Our room (number 3) was very small and frankly very unimpressive. It had a budget B&B feel to it, dark, with no shower and... More 

Was this review helpful? Yes 2
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear AlexMitchell2000, Thank you very much for your feedback regarding your stay with us, its very dis-heartening to read you had a disappointing time with us. We are currently in the process of upgrading our rooms with only two left where we have also included my modern flat screen televisions. I have shared your comments with Jonathan who is thrilled... More 

Bristol
Contributor
20 reviews 20 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 20, 2015

Had a wonderful stay here, the location is perfect and is within reach of all the Bay has to offer and is also only a 5/10 min train journey into the Centre. The staff are friendly and helpful, the room I stayed in was well laid out, clean and the bed very comfortable. The hotel is clean throughout and well... More 

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Jeffers Bristol, Thank you very much for your review it is always great to read your had good time with us and I am glad you enjoyed room 5 with its views. We do hope to see you return in the near future, Kindest regards, Carl Davies General Manager More 

1 review
5 of 5 stars Reviewed February 15, 2015

Our Valentine's Day stay at Jolyon's Boutique Hotel couldn't have been better. The room was beautiful and staff couldn't be more friendly and helpful. The website lacks photos to do the rooms justice. We stayed in room 1, Welsh themed, and it was stunning. We were also surprised to find a smart TV in the room and a continental and... More 

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Sydney W, Thank you very much for your review and I am glad to read you enjoyed Room 1 with its fantastic bathroom and four poster bed. There will be no noise from the basement bar is this is now close and is just a breakfast dining room, however we do hire it out for functions if the client... More 

Wirral, United Kingdom
2 reviews
3 of 5 stars Reviewed February 12, 2015

In May 2014 we stayed at Jolyons No 10 ,and enjoyed our stay. We new it would be difficult to get a hotel for the upcoming rugby in Cardiff (oct 2015) so asked if we could book 2 rooms so far in advance. Carl Davies ,the general manager said No 10 was already full but they had availability at the... More 

Was this review helpful? Yes
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Kay D, Thank you very much for your review its great to read you enjoyed your time with us at Jolyon's No10. I am sorry to read you found your bathroom grubby with shabby paint work and the breakfast room dark and depressing, these comments have been shared with Jonathan and our maintenance to see where improvements can be... More 

Colwyn Bay, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 26, 2015

2 colleagues and I arrived at Jolyon's Cardiff Bay only to learn that I had inadvertently booked Jolyon's No 10, we explained to Jo that our visit to Cardiff was for a meeting at The National Assembly and she immediately contacted Jolyon's No 10 and changed the booking for us. The rooms were clean, comfortable and well appointed and the... More 

Was this review helpful? Yes 2
Carl J, General Manager at Jolyon's Boutique Hotel, responded to this review

Dear Chris G, Thank you for such a kind review which I have shared with Jo and my breakfast chef who are very happy with your feedback. It is always fantastic to read of such great feedback and I am thrilled to read that you were well looked after. I do look forward to welcoming you back in the near... More 

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