1 Negative - Carpark!!! Arrived at hotel just after 2pm and the hotel carpark was packed, we have a Jaguar XF so quite a big car and trying to negoitate the rows was really difficult. There were no spaces and we couldn't get out without a card so I had to leave my husband and go to reception to obtain...
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Dear Guest,
Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Mercure Holland House. I hope we can be part of your future travel plans.
With regards to the car park, we do have a scan facility at the exit for cars entering that are...
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The hotel and all facilities are great and look lovely which is what you want when your staying a top cardiff hotel, but the staff are appalling!
I had a massage in the spa and i was not very impressed, i paid for the 25minute back massage but only actually had 15minutes of massage. i felt they wanted me out...
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Dear Guest,
I’m so sorry that you were disappointed by your experience saying with us a Holland House Cardiff. I appreciate the feedback and rest assured that we take all comments very seriously. Please could you forward your details to Michelle Willmott, Spa Manager, on h6622-th@accor.com and she can look into this matter personally for you regarding your spa treatment....
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I stayed in this hotel last weekend as part of a hen night package, it is advertised as a 4 star hotel and the facilities mainly live up to this, however I have had better service in a travel lodge. The staff behind the front desk were extremely rude, laughing at me when I enquired about getting a taxi to...
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Dear Guest,
I’m sorry we failed to live up to your expectations. The team and I at Holland House Cardiff appreciate your feedback, though, and we are addressing the issues that you raised. Please accept our apologies for the confusion with regards to taxi's into the city centre. We try to advise guests that the town is only a five...
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Have been wanting to try out the Holland House for some time now so did a one night stay whilst visiting Cardiff on a theatre break.
Comments regarding parking etc made by previous contributors are valid - the spaces are very restricted especially when people park inconsiderately! Took us about 20 minutes to extract our car from the parking space....
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Dear Guest,
I am sorry that on this occasion you were disappointed with your stay at Mercure Cardiff Holland House Hotel. I treat all feedback with the utmost seriousness and am currently investigating the matters that you mentioned. Unfortunately we encountered a problem with one of our boilers during the weekend with the excessive wind and bad weather which resulted...
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This hotel is lovely. The rooms are big and clean. The pool is really nice. Shame the steam room was out of order, but these things happen.
All I will say is that the staff here are SO rude and unaccommodating!!
We asked a member of staff to book us a taxi whilst we checked our bags in etc. When...
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Dear Guest,
Thank you for taking the time to write a review about your recent visit to at the Holland House. I’m delighted that you enjoyed your stay and we have noted your comments about the hotel staff. Rest assured we are addressing this with the staff members concerned and I can assure you that this is not a regular...
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We pre-booked a 3-day weekend break. We were not happy to find on our arrival that there was no room in the hotel car park and we had to park in a nearby short-stay car park for the first evening. Our room on the 5th floor was spacious but not particularly clean. The tea-coffee tray did not have any proper...
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Dear Guest,
I am sorry that on this occasion you were disappointed with your stay at Holland House. I treat all feedback with the utmost seriousness and am currently investigating the matter regarding your room with the Maintenance and Head Housekeeper. We have just recently set up a new account with a nearby car park and we are now able...
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We were attending a wedding here in April 2012. Good points - reception staff were excellent and very accommodating. Food in the restaurant at dinner was really nice - especially the chips and ice cream (expensive, but that's normal for a hotel!). Room was large with dual aspect windows giving stunning views across the city. Easy to get to. Negative...
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Dear Guest,
Sorry to hear that you were disappointed with your experience of the hotel. I’ll look into this personally and come back to you. Please send your email address to h6622-rd@accor.com
Kind regards,
Michelle Davies
Rooms Division Manager
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I have a loyalty card with Accor and have stayed in Cardiff quite a lot in the past 5 years, mostly at the Novotel which I like. On this occasion we booked at short notice and the Novotel was full so we stayed one night, a Saturday, at this hotel.
The access by car is not great. There is drive-in...
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Dear Guest,
Thank you for taking the time to write a review about your recent visit to at Holland House. I’m delighted that you enjoyed your stay and we have noted your comments about the car parking and reception experience which we have since addressed. In the last week we have set up an affiliation with a sister car park...
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Our trip stated with a very smelly room on the 9th floor which was quickly rectified by Magda and we were moved to rm 1103. I have to say that like people previously the upgraded room was very dusty but overall the double bath and spectacular views made up for this. Upon visiting the spa the facilities were very good...
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Dear Guest,
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them.
Kind regards,
Michelle Davies
Rooms Division Manager
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