Stayed here for a business trip. Nice hotel, with all the facilities, swimming pool, spa etc.I must agree that the lady in the spa was a bit abrupt, but then she needed to get back to her mobile, as she'd asked he friend to 'hold on'. The road outside is a bit busy, so ask for a room on a...
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We booked one night only. It's not our type of hotel really - what I tend to call a "plastic hotel". However, we booked an upgraded privelege room which gave us a lovely 9th floor night time view of Cardiff. Quite splendid. Bed was very comfy too. Bath really was big enough for two. We were supposed to have bathrobes...
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The signs to this hotel reaaallly needs to be improved. You think you are going into the hospital, go down a road that suddenly is a junction before finding your way to the car park. The hotel is quite hard to miss but you definitely think the entrance is wrong.
There seemed to be some confusion with our booking but...
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Dear Guest,
Many thanks for taking the time to write a review of your stay at the Mercure Holland House Hotel. We have taken note of your comments regarding the car park and we are currently in the process of reviewing and updating our car park signage. I am pleased that you enjoyed your stay with us and I hope...
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Four nights at a Conference taking place within the Hotel - took the wife along as well. I have been to Cardiff many, many times but never stayed overnight so expectations were minimal. Surprise, surprise - the hotel facilities were excellent, the staff were very good and the view over Cardiff Bay and the Bristol Channel from our 11th floor...
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Dear Guest,
Delighted to hear that you enjoyed your stay with us whilst attending the recent conference. Please do not hesitate to contact the hotel directly should you wish to book any further to stays and we would be pleased to welcome you back to the Mercure Holland House Hotel.
Kind regards
Michelle Davies
Rooms Division Manager
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Fantastic food, hake in muscle & saffron sauce is to die for. Breakfast good value.
Spa & gym v good & open early from 6.30m-f.
Room size big & two generous chairs.
Only problems I had was that the fridge cupboard was filthy as it hadn't been cleaned for months & more worryingly the shower feed was broken & after...
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Dear Guest,
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Cardiff Holland House. I have passed on your comments to the maintenance department with regards to the shower. We look forward to welcoming you back again soon.
Kind regards,
Michelle Davies
Rooms Division Manager
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Myself and my husband stayed at this hotel for 4 nights. We upgraded to a larger room and thoroughly enjoyed it. The staff were so helpful, pleasant and friendly. On more than 1 occasion they went out of their way for us. We loved the cocktails available at the bar. There was not anything that would put me off visiting...
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Dear Guest,
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Holland House. I look forward to welcoming you back to the hotel again soon.
Kind regards,
Michelle Davies
Rooms Division Manager
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Hotel was absolutely beautiful. Lovely pool, lovely spa area, stairs have fancy lights on them and a marble finish. Lifts got you were you needed to be quickly and the signage was good. Beds were comfortable, large hot walk in showers and baths. TV was great good selection of channels. Internet was out priced for us, ridiculous as was the...
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Dear Guest,
Thank you for taking the time to write a review about your recent visit to at Mercure Holland House Cardiff. I’m delighted that you enjoyed your stay and we have noted your comments about the restaurant which we have since addressed.
Kind regards,
Michelle Davies
Rooms Division Manager
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I stayed here on a hen weekend last weekend with a large group. My friend had gone to a lot of trouble to organise this and had requested my daughter and I were on the same floor as her and her daughters which had been arranged prior to our arrival. When we went to check in our room had been...
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Dear Guest,
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments regarding the Front Office team. Rest assured we will address these issues and I believe my colleague Hannah has already been in touch with you regarding this matter.
Kind regards,
Michelle Davies
Rooms Division...
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Stayed for 2 nights during business visit. Our hotel room was paid by our host. At Check-In we were offered an upgrade to Executive room for LST 10.00 per night with free internet access and 2 free bottles of water. The room was large and convenient. Same for the King Size bed, but torn desk chair... Not something to expect...
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Dear Guest,
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally regarding the maintenance and housekeeping issues and in the meantime, I hope we can welcome you back to the Holland House Cardiff very soon.
Kind regards,
Michelle Davies
Rooms Division Manager
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