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All 82 Cardiff hotels

Mercure Cardiff Holland House Hotel and Spa

4.0 of 5 Hotel   |   24-26 Newport Road, Cardiff CF24 0DD, Wales
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77%
Ranked #15 of 82 hotels in Cardiff
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Danidare Swansea, United Kingdom
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1,194 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
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English first
Swansea, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for one night with a group of friends to celebrate 30th birthdays,one of which was my sisters. I contacted the hotel a few days before hand and they were more than helpful in assisting me to surprise my sister with flowers and bubbly waiting for her in the room, the hotel even left a card and Chocolates too.... More

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Bristol, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Daughters trat got a lovely room with stunning view at a brilliant price close to town if you like Indian food go to Kisnet just round the corner for £6.95. Stater main side dishes and 2 for1 on all spirits Oh and to the reviewer who said it smells of choline in reception it does probably because the pool Is... More

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London, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

A good location as it's only a short walk from Cardiff city centre. Staff members were friendly and there was a good choice of food at breakfast. Very large room with a pleasant view. Gym was well equipped.

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Top Contributor
186 reviews 186 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Thank you to Cardiff's Mercure Holland House for a nice evening's rest. At first, we were doubtful. It seems an alarm was going off on our 4th floor wing for the room across the hall, but without a complaint, the problem was solved by evening. Our room was a special assist room, and I found the extra helps in the... More

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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Spent the night here for our anniversary, we had a great stay, Wayne & Micheal on the front desk were great very helpful and polite. The room was very spacious and clean, furniture a little tired but I suppose that's to be expected unless you visit a new hotel, food was great in the restaurant (could of been a little... More

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Pershore, England, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Overall poor,shame as staff very good. Ridiculous price drinks,breakfast very poor,place smells of chlorine from pool in entrance and first floor. Windows need cleaning badly . Stayed 3 days and bed not changed! No vase for a bunch of flowers.

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Many thanks for posting your constructive feedback. We are sorry that we did not exceed your expectations during your recent stay and even more so that we did not have the opportunity to address it whilst you were with us. We do have a 2424 service in place for our guests to contact the manager on duty 24 hours a... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stay of 4 nights, , lovely staff very accommodating, especially for companion who is a wheelchair user,cannot fault the hotel at all, breakfast buffet offered variety, ( cannot comment on Restaurant for evening meal as I did not use it) very clean hotel, comfortable beds, room service daily,very close to shopping mall, overall a very pleasant stay.

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Many thanks for your feedback and taking the time to post your review. We were so pleased to read you had a 'lovely' stay and felt welcomed at the hotel. We look forward to welcoming you back soon Kind regards Marisa Morteo General Manager More

Adelaide, Australia
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was a good hotel with an excellent location - only a few minutes walk to Cardiff pedestrian shopping center.However inside it was like a rabbit warren with extremely small windy corridors. Once we found our room it was huge and had great views towards the harbour BUT the first thing you see as you walk in the room are... More

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We were sorry that we did not exceed your expectations during our recent visit to our hotel. We have shared your feedback with the team and would like to advise that the window pane which was damaged is already in the process of being replaced. We have just started an exciting refurbishment of the bedrooms with two floors already complete.... More

Stockport, United Kingdom
Top Contributor
98 reviews 98 reviews
63 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Enjoyed a good 2 nights stay here , this hotel is ideally situated close to all the shops and bars in Cardiff . Rooms are gorgeous and big with great views over Cardiff Breakfast is lovely and tasty staff are very friendly indeed , you can have a good chat with them my wife enjoyed the swimming pool

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We were thrilled to read you enjoyed your 2 night stay with us and found the hotel ideally situated, rooms spacious and the team friendly. Thank you so much for posting your great feedback and hope to see you again soon Kind regards Marisa Morteo General Manager More

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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Cardiff #6 Luxury Hotel in Cardiff #8 Business Hotel in Cardiff #12 Romantic Hotel in Cardiff #16 Family Hotel in Cardiff
Hotel Class
Official Description (provided by the hotel)
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
Number of rooms
165

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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