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All 81 Cardiff hotels

Mercure Cardiff Holland House Hotel and Spa

4.0 of 5 Hotel   |   24-26 Newport Road, Cardiff CF24 0DD, Wales
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Ranked #15 of 81 hotels in Cardiff
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Stephen H London, United Kingdom
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1,025 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed yesterday NEW

Spent three nights at the Mecure Cardiff Holland and was very impressed. The room was large, well laid out, with bath and separate shower. The beds were extremely comfy. The swimming pool is a definite plus, 25metres large pool, with Jacuzzi and sauna. Staff very friendly and helpful. Bar food good. For breakfast try the Elderberry café around the corner,... More

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2 reviews
3 of 5 stars Reviewed yesterday NEW

I booked this hotel as me and my girlfriend were visiting Cardiff for the weekend, and I decided that I would book a really nice hotel as a bit of a suprise. On arrival it was looking really good. Car park is ideal and no stress about where to go or anything. Wayne was on reception and he was really... More

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wales
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Booked a 3 day Christmas package on a recommendation from last year's guest. One expects over Christmas this to include meals -ALL meals especially as brochure said ALL meals. Everything OK until just before Christmas message from Hotel to ask if we wanted to book Christmas evening meal for extra payment and there were only a few places left! This... More

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cardiff
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Booked a special privilege room on the 12th floor for my parents 40th wedding anniversary. Faultless service. They loved the room, the view and and the lovely pool and spa. We all had a fantastic meal in the restaurant and ate the best rib eye steak with home made chips ever. The waiter and waitress Eyup and Suzan were very... More

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Belfast, United Kingdom
Top Contributor
124 reviews 124 reviews
54 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 1 week ago

Big corporate hotel. Nice rooms with great city views. Ask for high floor room. Eat out - lots of options in the city nearby. Food in the hotel good but restaurant feels bright and corporate. Worth booking if you get a good deal but if you aren't on business there are better hotels with a bit of character.

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Plymouth, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Chose this hotel as I had stayed before, was booked by my friend as a 40th birthday treat for me .She had upgraded us to a penthouse suite which was lovely though as someone has said the coffee pods were lacking and either decaff or not each day .Likewise the paid upgrade for the supposed well stocked mini bar was... More

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We were so pleased to read that you recommend our suites and also mentioned our presidential suite too- they are quite amazing with spectacular views! We were sorry to read that there was confusion with bottled water and a jug of water during the one evening and hope that this did not spoil your meal in the restaurant. As mentioned... More

Caerwys, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stay here regularly on business. It is a stable but not overwhelming corporate hotel. However the staff are good and the rooms well serviced - the food is way too expensive and the bar the same - you get what you pay for - a bland but good hotel - avoid the breakfasts way far too expensive there are... More

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We really appreciate your honest feedback - thank you. We are disappointed to note that we have not exceeded your expectations and that although you stay with us regularly we have not wowed you yet...... We are in the process of launching new seasonal menus and local specials and hope that this might pleasantly surprise you next time Please do... More

Cheddar, United Kingdom
Top Contributor
86 reviews 86 reviews
18 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed 1 week ago

Lovely hotel (stayed here before). Fair value. Got back from a romantic night out with wife to watch the Chelsea vs. PSG match. TV remote would not activate TV? Not a problem, call the front desk. Don't know the lady's name...sensibly she didn't provide it! "I'll send someone up" she said. Did I watch the match? What do you think?... More

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We were sorry to read of your frustrations at not being able to watch the football in your room after your romantic evening in the city. We do offer a 2424 service specifically for our guests to report any issues/concerns at any time of the day and night. This line is manned 2424 and displayed in the rooms to try... More

UK
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been staying here in business for the last 5 years and have never had a bad trip. The staff are great, food and drink is fab especially breakfast. The rooms need upgrading but this work is underway. Will always come back

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We were so pleased to read that you have been staying with us for business over the last 5 years. Thank you so much for your positive feedback and for taking the time to post it. Reference our refurbishment - our mock rooms are currently having their make-over, hopefully they will be ready for you to see next time you... More

Manchester, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

I stayed at this hotel on the 5th April 2014 Firstly what kind of 4 star hotel doesn't have enough parking to facilitate under half of the hotel? Then have the cheek to charge £5-£12 a night parking fee. When checking in there was a mistake to our room booking due to no fault of my own, I was spoken... More

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We were sorry to learn that you did not enjoy your stay with us and disappointed with some of your feedback. We are fortunate to have such large secure parking facilites on site- we have one of the largest hotel car parks in the city- and at very competitve prices. Our charges are clearly displayed on websites and on the... More

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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland House Cardiff Hotel
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Family Hotel in Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Official Description (provided by the hotel):
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
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