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All 82 Cardiff hotels

Mercure Cardiff Holland House Hotel and Spa

4.0 of 5 Hotel   |   24-26 Newport Road, Cardiff CF24 0DD, Wales
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Ranked #13 of 82 Hotels in Cardiff
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
Mark D Birmingham, United Kingdom
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1,208 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
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English first
Birmingham, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed today NEW

Booked a last minute break at the hotel based on reviews. The foyer of the hotel was good and inviting the check in process easy and friendly. Once past the foyer the decor particularly the carpets were a bot tired and worn in places. Same for the room which was a good size but 80's dark wood furniture. I understand... More

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Vancouver BC
Top Contributor
110 reviews 110 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed yesterday NEW

What to look for in a hotel? Location, cleanliness, decent sized rooms, good service and good on-site amenities. In Cardiff, this one gets a check mark for all of them. Right from check-in to check out it was a good experience. Warm welcome at the reception. The room we were given on the 11th floor was very clean, large with... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed here with 4 of my friends for my birthday, when we arrived we was upgraded to a penthouse suite due to lack of privilege rooms. So needless to say the room was amazing! Staff was very very friendly and willing to do anything to make us feel welcome. The spa was excellent, had everything you could need. Hair... More

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Many thanks, we really appreciate your great feedback and for taking the time to posit it. We are fortunate to have a unique Presidential Suite overlooking the city and were thrilled to read that you and your friends were upgraded to this room and have rated it so highly. Thanks again for recommending our hotel, the team and our spa... More

Belfast, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very clean and comfortable room with a great king bed. Magda on the front desk was extremely helpful in providing room in a quiet area. We use Accor hotels regularily and found this one well up to standard and well priced .

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We were so pleased to read you enjoyed your stay with us and your preferenace for Accor hotels- thank you so much from us all - especially Magda! We hope you have reason to return to Cardiff again soon Kind regards Marisa Morteo General Manager More

Leicester, United Kingdom
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my first visit to Cardiff and found the hotel was definitely in a good location as it is walking distance from shops and restaurants. The spa is really nice, rooms are super comfortable. The reception lacks personality though. Staff are extremely friendly and helpful, however, I had to call the reception to come up and fix the heating... More

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Many thanks for your honest feedback about your recent stay, We were pleased to read you found the rooms 'super comfortable' and the spa worth mentioning too. We are sorry that you were inconvenienced with your AC needing attention and have passed on your comments to the team. Thanks again for taking the time to write your review Kind regards... More

Perth, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

These room are extremely generous. Staff are very friendly and eager to please. We only had one night but would return. Rooms are clean and very comfortable. Breakfast is great. If you have time vendor out to the Blue Anchor pub. It's a great experience.

Was this review helpful? Yes
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We were so pleased to read your positive comments about your recent stay and even more so that you would like to return to us again- hopefully soon.... Many thanks for your review, we really appreciate it Kind regards Marisa Morteo General Manager More

Newport, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Myself and a friend stayed in the hotel having compared online and thinking the price suited us. We didn't get what we paid for - we got a lot more. The staff at the desk were extremely friendly and helpful, the room and views were fab and it was all round a good stay. Enjoyed a quick morning dip in... More

Was this review helpful? Yes
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your 'excellent' review- we were thrilled to read your feedback- especially about the team. We always aim to exceed our guests expectations and it is so great to read about it when we do! We hope to see you again soon Kind regards Marisa Morteo General Manger More

Harlech, United Kingdom
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We came here for a couple of days' break, and our experience of the hotel was very positive. Had a feel of luxury, fantastic room (has an executive double) - I think we were upgraded. Views from the room were great, bed was huge and very comfy, luxurious and modern room on the 7th floor. Bar and restaurant were very... More

Was this review helpful? Yes 1
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thanks for your feedback and taking the time to post your review. We were so pleased to read your positive comments about the spacious bedrooms, stunning views, comfortable beds, tasty food and helpful staff. Reference the poolside we have just started redecorating and hope that this will WOW you next time too! We look forward to welcoming you back Kind... More

Weston-super-Mare, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My partner and I came to Cardiff for a weekend away, we were greeted upon arrival by Chris and he did everything he possibly could to make us feel welcome and ensuring we knew where to contact should we need anything else. The hotel was clean and well managed. The restaurant was amazing and we had never had food as... More

Was this review helpful? Yes 2
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Many thanks for your review and great feedback. The chef was especially thrilled to read your comments on the food. We are so pleased you enjoyed your break with us and we were able to provide 'just what you needed'-and hope to be able to do so again soon Kind regards Marisa Morteo General Manager More

Penrith, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at the Cardiff Mercure a number of times. It has always been clean and the rooms are spacious, with large windows, allowing good views and lots of light. Staff are generally helpful. The most disappointing aspect has been the cooked breakfast: food left under hot lights for a long time is never as nice as freshly cooked.... More

Was this review helpful? Yes
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We really appreciate you taking the time to post your honest feedback. It is good to note that you feel the hotel is always clean and comfortable and the team helpful but disappointing that we have not exceeded your expectations with our breakfast offering. Please do let me know when are returning again as I would welcome the opportunity to... More

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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

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