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Mercure Cardiff Holland House Hotel and Spa

#14 of 80 Hotels in Cardiff
Certificate of Excellence
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24-26 Newport Road, Cardiff CF24 0DD, Wales
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Mercure Cardiff Holland House Hotel and Spa
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Mercure Cardiff Holland House Hotel and Spa
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1,478 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shropshire
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had to do an overnight stay as trains didn't allow me to get back home after a concert at St Davids Hall so last minute booking and got this through the excellent Secret Hotels site. So, didn't know until paid which hotel but what a good deal! Excellent facilities and within walking distance of the venue. Nearer to Queen Street... More 

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Cardiff
Top Contributor
110 reviews 110 reviews
59 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Had a really good deal so was happy with value. However if I'd paid more than £80 I'd have been very disappointed. We weren't told that there were refurbishments ongoing so our nice night in the bar didn't happen, they have fashioned a bar/restaurant in some sort of function room but the atmosphere is poor and we didn't want to... More 

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Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is a gem. The room we had on the 14th floor was huge and had great views. The noise insulation was excellent. The staff were all very helpful but deserving special mention were Joseph on reception and Carys who looked after us at dinner. We enjoyed Cardiff and will go again and stay here. Close by one of... More 

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Cardiff, United Kingdom
Top Contributor
287 reviews 287 reviews
35 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had food in the resteraunt which was of a high standard unfortunatly we were in a suite next door as resteraunt was being re decorated!. Staff were great and very helpful despite messy tables and a full bookings! Highly recommend duck and rib eye steak cheese platter was great too!

Was this review helpful? Yes 1
Camelford, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have just returned from a one night stay in the Mercure Hotel in Cardiff and have nothing but praise for it, I went with two friends , the staff couldn't do enough for you... The pool Jacuzzi steam room sauna and gym....all in superb condition, and I can honestly say I had the best back and neck massage to... More 

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England
Top Contributor
60 reviews 60 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed here twice in recent months and really enjoyed it. I arrived at the hotel and had to do a loop around the block as there was no obvious signposting towards the hotel car park. The underground car park was very cramped and I had avoided a few spots thinking I'd find something better only to come to... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

It was my first time in Cardiff & I really enjoyed the stay. I booked the John Charles suite for the weekend, & everything was on fleek, the room was really amazing & the view ... BOOMING !! When I arrived at the hotel, the room was not ready so the manager Magda took us in charge, offered us some... More 

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Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Many thanks for taking the time to post feedback from your recent stay. Glad you found the Presidential Suite comfortable and that you enjoyed the first class views. I have to agree they are something special from up there! We look forward to welcoming you back to both our Hotel and great city in a couple of months time. Warm... More 

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What can I say what a fantastic place we first went for a break two years ago as a birthday treat for my husband. On arrival we were up graders to a super room and treated as old friends from day one the restraint is great quality and value for money with a wide range of wonder menu. The staff... More 

Was this review helpful? Yes 1
Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Wow! Thank you so much for the great review on your stay with us recently. It was our pleasure to have you back and we're so pleased you continue to enjoy the hotel, its facilities and the service from the team. We'll be close to finishing our refurbishment works in June and I would welcome the opportunity to hear your... More 

Paris, France
Contributor
13 reviews 13 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very good hotel with quite large rooms well set up, food for both breakfast and dinner was good although their advertised discount for early dinners was very confusing by not saying which nights it is available. Good location with a very easy walk into the centre of town and Cardiff Castle, free Wi Fi but charge 6 pound a... More 

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Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Dear Anne F, Many thanks for taking the time to post a review on your recent stay with us. It was nice to know that you enjoyed your room and the other facilities whilst you were with us. Should you return we hope we have the opportunity to welcome you back. Warm Regards, Sean Turton Deputy General Manager More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I booked this hotel for the weekend for my boyfriends birthday for a nice relaxing getaway, I purchased the two night wellness spa break which included a fabuolous 3 course meal and breakfast each morning also choice of 4 massages. The hotel staff were very friendly and helpful with directions. The room was spotless very spacious and was on a... More 

Was this review helpful? Yes 3
Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you Sophie A for the fantastic review. I'm glad the both of you had a great stay with us recently and that you found the package to be of great value! We hope to see you soon for that girlie weekend away! Warm Regards, Sean Turton Deputy General Manager More 

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