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All 82 Cardiff hotels

Mercure Cardiff Holland House Hotel and Spa

4.0 of 5 Hotel   |   24-26 Newport Road, Cardiff CF24 0DD, Wales
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77%
Ranked #15 of 82 hotels in Cardiff
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
tracylewis1972 Caerphilly
  • Overview
  • Reviews (1,148)
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1,148 people have reviewed this hotel

Traveler rating
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    156
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
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English first
Caerphilly
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Visited today with 2 friends for the Time for indulgence spa day. £59 for x2 25 min treatments and an afternoon tea. It was worth every penny :-). The spa was inviting and relaxing. Staff very friendly and engaging. Place was kept clean and tea and coffee always available. The treatment was amazing and the staff should definitely get more... More

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Menai Bridge, United Kingdom
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for a 3 night break, celebrating a "big" birthday & wedding anniversary. Paid a significant amount extra to have an upgraded room and was so disappointed. First appearances the room was lovely, very spacious and comfortable looking, with a fantastic panoramic view. The complimentary mini bar (stocked with soft drinks) contained one bottle of water, one of the... More

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Cheshire, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fantastic panoramic room looking over the city. Wonderful stay, excellent service, excellent food, pleasant staff. Taxis booked from hotel reception for us and arrive promptly. Good location in walking distance to the centre of Cardiff.

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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Got a good deal on their web site, although when I completed my stay they added another £14, I queried this and they stated it was their new email system and they rectified it straight away. So, check your email at the end of your stay. Overall i enjoyed my stay, the staff were really pleasant and professional, the breakfast... More

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bridgwater
Contributor
20 reviews 20 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed Friday 11th for one night in 1207 privilege room nice extras and great size room with everything you could need . Lovely bathroom with huge bath and separate shower . The thing that makes this hotel stand out is excellent staff from check in to check out every staff member was great .

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

'WOW'- thank you so much for posting your great review and recommending the hotel. The team have all shared your comments - especially about the customer service- big smiles all around. We hope you have reason to return to us again soon Thank you again Regards Marisa Morteo General Manager More

Swansea, United Kingdom
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

The room was large and comfy, despite the suspious stains all over the little chairs. The bathroom was large, but the toilet seat wasn't fitted properly so it slipped when you sat on it and the toilet roll holder was broken. There was only complimentary shampoo and a half bottle shower gel. Not that I needed it, but it looked... More

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed for one night on a spa reviver break with my mum and I was very pleased with the whole experience. The value for money was exceptionally good and the service we received was excellent. There were only a few minor downsides to the experience including the stained carpets in the hotel and the slipperyness of the changing room... More

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Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

We were thrilled to read you had an 'excellent' stay with us and you are your mum enjoyed the whole spa experience. Thank you so much for taking the time to post a review and we hope to 'wow' you even more when you return again with our newly refurbished rooms. Kind regards Marisa Morteo General Manager More

Cardiff
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Simply the best hotel to stay in within the Cardiff area. Been here at least 5 times and it's always been great. Would recommend upgraded to the queen room personally as more space in the room. Staff friendly and within a 5minute walk of the city centre. Perfect.

Was this review helpful? Yes
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Many thanks for your 5* rating and review. The team were thrilled to read your feedback and for your recommendation. We hope to be able to welcome you back many more times and please do ask after our newly refurbished rooms too as our rooms are undergoing a fantastic make-over!! Kind regards Marisa Morteo General Manager More

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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

227 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Cardiff #6 Luxury Hotel in Cardiff #9 Business Hotel in Cardiff #14 Romantic Hotel in Cardiff #15 On the Beach Hotel in Cardiff #15 Family Hotel in Cardiff
Hotel Class
Official Description (provided by the hotel)
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
Number of rooms
165

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