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Mercure Cardiff Holland House Hotel and Spa

#12 of 80 Hotels in Cardiff
Certificate of Excellence
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24-26 Newport Road, Cardiff CF24 0DD, Wales
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UK SUMMER SALE
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Mercure Cardiff Holland House Hotel and Spa
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1,568 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Muscat, Oman
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Had really wonderful time the staff are friendly and helpful clean perfect place to stay the 17th floor was lovely with city view .... Thanks Mice for your assistance good customer service skill and Mariya for your warm welcome we really enjoyed our stay please keep the smiling on your face Always that what makes each guest coming to you... More 

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Gaborone
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I just loved my stay here. The hotel staff is friendly and hospitable. The rooms are spacious and comfortable. There is free, hassle free, wifi throughout the hotel. The restaurant and bar areas are very nice. The food is excellent. I recommend the salt & pepper squid, scallops, and sticky toffee pudding. I spent two evenings working and drinking Guiness... More 

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Horley
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here on business. The hotel was clean and the staff were friendly. The room was great, no issues with any of it, I did however have two gripes. One the Room Service charge (sometime it's just easier to keep wroking and eat in your room) was £5.00. That represented over 20% of my food and drink bill. This was... More 

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Greater London, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

I stay at this hotel regularly and enjoy the stays; the staff are really diligent. However the new concept booking in process is bizarre to the extreme, is far from efficient and takes an age to register. Strangely reception is on the first floor so depending on luggage/mobility constraints, you may have to use the lifts at least twice. The... More 

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Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Many thanks for the review Paul D. I understand your comments regarding the reception and apologise for any confusion. The signage was a little delayed however is now in place. Guests are still more than welcome to check in on the ground floor. We also offer an online check in before you arrive which will get you to your room... More 

New Delhi, India
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I visited this hotel in April and I stayed for two nights. The stay was very pleasant and comfortable. This hotel is pure value for money. The bar and restaurant were also pretty good. Apart from that the location is also in reach as it is near to the queens street station.

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were a party of 20 from Torquay ready to enjoy a well deserved break. We felt we had hit the jackpot! The staff were friendly, rooms were fab and the hotel ambience first class. Our spa treatments were superb. We arrived later than planned. However, staff re booked our treatments and nothing was too much trouble. The service and... More 

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New Delhi, India
Level Contributor
71 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have stayed here twice, once in March and another in April 2015. It was because of my positive experience in the first stay and I decided on the second one. A few minutes walk from the City Centre, this hotel catered to all our needs. It had a spa as well which is highly rated by the guests. There's... More 

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Cardiff, United Kingdom
4 of 5 stars Reviewed 6 days ago NEW

Myself and 7 friends recently booked an overnight spa deal at your Cardiff Hotel to celebrate a special occasion and were extremely impressed with the service, food, quality of the rooms and overall spa experience. However, we were extremely disappointed with the way we were treated by a member of your restaurant team, namely Carys. First she was dismissive when... More 

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Torquay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I have just returned from an excellent 2-night spa break with 19 friends. We had an absolutely brilliant time. Never have I met such attentive hotel staff-everyone was so welcoming and nothing seemed too much trouble. The wellness package was brilliant and such excellent value for money. We particularly enjoyed the "Relax" room- it was a great place to chill... More 

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Torquay, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just returned from a super spa break. Much needed with 20 colleagues. Lovely hotel everything delightfull and very good value. Will definitely be returning just what we all needed! We booked dinner room and breakfast. The food in the restaurant was excellent along with the service. Everything was timed well in the spa and all treatments were lovely. All staff... More 

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