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Mercure Cardiff Holland House Hotel and Spa

#12 of 80 Hotels in Cardiff
Certificate of Excellence
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24-26 Newport Road, Cardiff CF24 0DD, Wales
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UK SUMMER SALE
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Mercure Cardiff Holland House Hotel and Spa
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Mercure Cardiff Holland House Hotel and Spa
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1,536 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

We visited in the summer of 2014, and enjoyed the hotel. The rooms were nice, but not spectacular. The service was ok. The wifi did not work. The breakfasts were very good. The views were non existent. The room itself was exceptional. The bathroom was very clean. I would recommend it, but the price was fairly high.

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Workington, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife booked this hotel and also sorted the Cardiff speedway gp for my 50th birthday. The hotel was perfect in everyway we had room 1016 which is on the 10th floor and a corner room with 2 huge windows over looking the city, massive room and beautiful in all aspects. The hotel is having some major refurb work done... More 

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Godalming, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been going to the Mercure in Cardiff regularly for about 7 years. We have always like it; however the attentiveness of the staff on this trip was beyond our expectations. The refurbishment, which is looking lovely, is quite disruptive for the staff and the guests. The new staff and their training is hugely commendable. Every interaction I experience... More 

Was this review helpful? Yes 1
Bristol, United Kingdom
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrive before check in times however our room was ready and check in straight away, the room was lovely, very clean and spacious, the only bad thing about the stay is that breakfast didn't stand up for a 4 star hotel average breakfast

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Bridgwater, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our first romantic trip away together was fabulous here! Just a short walk from the city centre so great location. Staff were so friendly. The highlight was the restaurant! We arrived on the opening night of the new renovation and it was brilliant! Such care and attention staff are really proud and should be! Food was delictable and I was... More 

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aberystwyth
5 of 5 stars Reviewed 1 week ago NEW

100 %. Top Quality stay.Staff very good, Food very very good and very clean room. Check in easy and parking free. good location and in easy reach of all that Cardiff has to offer . Will stay again on our return .

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Birmingham, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked a package that consisted of a nights stay, two spa treatments, 3 course evening meal and breakfast in the morning. We arrived before check in "opened" however we checked straight in and had instant access to our room and the hotel facilities. Our room was a suite and was the perfect size, great sized bed, brilliant bath and... More 

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Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I would rate this hotel higher if it wasn't for its current renovations on the main lobby area and restaurant. I didn't find it noisy or a problem though but it could be on lower floors. The room was pretty big and the bed was pretty comfy. It's in a pretty good central location as well.

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Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thanks for posting your review from your recent stay. You'll be happy to know that we have finished our refurbishment on the first floor and will be finished our lower ground floor in a couple of weeks. I do hope you return and get the chance to experience them. The restaurant and bar area is looking absolutely stunning! Warm Regards,... More 

Caerphilly County, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Today went for a spa day at the Mercure to celebrate my cousin's wedding. What a tremendous let down, If you are thinking of a spa day in Cardiff, go else where. The treatments themselves were excellent and so too were the staff. However, that was the only relaxing part of the day. There were an excessive amount of people... More 

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Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Dear welshjojojo, I was disappointed to read your comments and do appreciate that apologies after the event do little to make amends, but I do hope that you accept mine on behalf of Mercure Hotels. Our spa is indeed very busy on most weekends. As an urban destination we do attract hen parties and larger groups of ladies who want... More 

Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My 2 girl friends and I had a wonderful 2-night getaway here and loved every second. We happened to get a fantastic deal (hint: visit spabreaks.com) and everything was perfect. Amazing food. Excellent location. Wonderful spa facilities. couldn't have asked for more helpful and welcoming staff. Would absolutely recommend!!!

Was this review helpful? Yes 1
Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

What a sensational review! It was our pleasure to have you stay with us. I'm pleased you found a great deal with our partner websites. We're lucky to have a great relationship with them. I'd like to share a hint with you...you'll find great deals on our own website too! Thank you so much for the recommendation. Warm Regards, Sean... More 

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