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BEST WESTERN PLUS New House Country Hotel

Thornhill Road, Cardiff CF83 1LY, Wales
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Certificate of Excellence 2014
BEST WESTERN PLUS New House Country Hotel
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BEST WESTERN PLUS New House Country Hotel
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303 reviews from our community

Traveler rating
    187
    85
    15
    10
    6
See reviews for
45
104
12
78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carmarthen, United Kingdom
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was our third stay at this hotel. Two friends and I meet for a catch up a few times a year.The rooms were clean and comfortable as always. Our evening meal was lovely. The staff were friendly and helpful. We have booked again for July. See you then New House.

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a lovely review regarding your recent stay with us, and we look forward to seeing you again in July! More 

Birmingham Uk
Contributor
19 reviews 19 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is quite well worn but we had a fabulous stay from start to finish. We stayed overnight on Valentine's in a twin room with great views over cardiff and a door that opened onto a lovely little patio. We had cocktails in the lounge before dinner. We arranged dinner for 8.30 but were accomodated earlier when we asked.... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay with us, it sounds like you had a nice relaxing time! We look forward to seeing you again in the future. More 

Winsford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was visiting Cardif for just one night, stayed at the hotel as the location was out of the city, but close to friends I was visiting. I found the staff to be very helpful and very accomodating, the room I was first allocated had a terrible smell so when I rang down to reception, they sent someone up to... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the to write a review regarding your recent stay with us. I am sorry to hear you encountered a problem but am glad it was dealt with efficiently and satisfactorily. I do hope you will consider staying with us again in the future. More 

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have visited this hotel on many occasions and it's perfect to say it fits all events , we have been here for a wedding, a funeral, birthdays, valentines and anniversaries. The hotel is beautiful inside and out. We have stayed in a few different rooms and have never been disappointed. Evening meals were cooked to perfection on every visit.... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay with us. I am so glad you decided to come back and visit us again, and I do hope you continue to do so. More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Friendly welcoming staff. Beautiful spacious room with an even more beautiful view. Everything was clean and comfortable. Breakfast was scrummy as was our Welsh tea. Thank you for a wonderful stay will defiantly be back.

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay. It seems you enjoyed every aspect of your stay and we look forward to welcoming you back again in the future. More 

Shropshire
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Staff seem to feel they are more important than the guests. Not welcoming or friendly. We asked for a taxi as soon as possible as we were going to the match, When we went back to the desk to ask when the taxi would be arriving the receptionist just said ' I don't know its an automated system ' .... More 

Was this review helpful? Yes 3
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay with us. I am sorry to hear you did not enjoy your stay and will certainly pass your comments on. More 

United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Wonderful and homely hotel with a wonderful view overlooking Cardiff Bay..... Attentive staff and a friendly and comfortable hotel A mix of magnificent, older and more traditional rooms with lots of space and style in the mansion, with slightly smaller rooms decorated to a high standard in the newer annex to the side of the main building. A number of... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer I am glad you had a relaxing enjoyable stay with us at The New House. I do hope we will see you again in the future. More 

Milton, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Only complaint I had was that the remote for the TV was not working very well and there was not much choice on the room service menu for after 10pm. Other than that great room, great view and very clean.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay, I will pass your comments on regarding the after hours room service menu. I do hope we will see again in the future. More 

England
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have just returned from a weekend visit to Cardiff, where we stayed in the Best Western New House Country Hotel, some 4 miles North of the city. This is an old building with character, excellent staff, spacious bedrooms & a pretty good restaurant as well. The hotel sits in it own grounds with fabulous views over Cardiff & the... More 

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay with us, I do hope we will see you again soon. More 

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Additional Information about BEST WESTERN PLUS New House Country Hotel

Address: Thornhill Road, Cardiff CF83 1LY, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $$
Number of rooms: 37
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Also Known As:
Best Western Cardiff
Cardiff Best Western
BEST WESTERN PLUS New House Country Hotel Cardiff, Wales
Hotel Style:
#2 Business Hotel in Cardiff
#4 Family Hotel in Cardiff
#8 Romantic Hotel in Cardiff

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