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BEST WESTERN PLUS New House Country Hotel

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Thornhill Road, Cardiff CF83 1LY, Wales
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BEST WESTERN PLUS New House Country Hotel
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BEST WESTERN PLUS New House Country Hotel
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335 reviews from our community

Traveler rating
    205
    96
    17
    11
    6
See reviews for
51
111
13
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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  • All months
    (335)
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    (97)
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Solihull, England, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel on a number of occasions, the double rooms with sofa bed are great, overlooking the valley and Cardiff bay. The rooms are large and spacious, however they are a little dated. I have also stayed in the Charlotte room, which did not have a view but has to rate as one of the nicest... More 

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Cardiff, United Kingdom
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Attended this venue today for a Funeral Buffet. The food was very nice but the sandwiches were served on platters all mixed up. The various varieties should have been served on individual platters and suitably named e,g Cheese, Ham, Egg, Turkey etc, By mixing them all up nobody new what they were eating. This made it unappealing for Coeliac, Allergy... More 

Was this review helpful? Yes 3
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you taking the time to leave comments regarding your recent visit to the hotel for a funeral tea. I have passed your message onto the Director regarding the mix of sandwiches. Whenever we are advised of dietary requirements with regards to function buffets we do serve these requirements separately, therefore catering for different dietary needs. I do... More 

Cheshire, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The views towards Cardiff Bay from the dining room and our room (27) were excellent. We stayed 2 nights DB&B and although the menu was the same, there was still plenty of choice, and the food was brilliant. The staff throghout the hotel were all very pleasant and helpfu. Definitely worth a stay

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer I am so glad you enjoyed your recent stay with us at The New House and do hope you will come back to see us again in the future. More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were here for a family wedding and really enjoyed our stay. The staff bent over backwards to ensure we had everything we needed. No request was too much for them and with two small children to look after I didn't have to worry about feeding them etc. The bedroom was a good size and clean. Tea/coffee provided. TV worked... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay for your family wedding, I am so glad everyone enjoyed the day. I do hope you will consider staying with us again in the future. More 

Truro, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have had the pleasure of staying here on numerous occasions and not once has it disappointed!! I have stayed in a number of rooms and 'Lewis' room is one of my favourites! The only down side is it has a shower and not a bath so if I am staying for a few days I ask for a different... More 

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Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer I am so glad you enjoy your stays with us at The New House and continue to come back, it is nice you have your favourite rooms, as do a lot of our regulars. We look forward to seeing you again soon. More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I love this place! The room is spacious, comfy, well decorated. Nice touches such as good selection of teas, hot chocolate and coffee. Breakfast is cooked to order and very tasty. The staff are very attentive. I would recommend this hotel to anyone especially anyone getting married as the grounds are amazing with views of Cardiff bay. I will be... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer I am so glad you enjoyed your recent stay with us at The New House, and look forward to seeing you again in the future. More 

Newton Abbot, United Kingdom
Top Contributor
59 reviews 59 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for one night as a surprise for my partners 50th birthday, we were allocated room 29 (Charlotte) on the first floor which was amazing, we loved everything about the room from the butterfly wallpaper to the HUGE bathroom, only one small gripe there was no where to hang our clothes but we were only there for one night.... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay, I am glad you liked Charlotte room which has just been re furbished. I am glad to tell you there is now a hanging rail in the cupboard under the TV which cannot have been there during your stay. I do you will return... More 

Coventry, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just go, superb country hotel at a budget hotel price. The breakfast was enough for any appetite and very well cooked. The room was clean, well decorated and very spacious. Staff were great, all in all, I think you can tell I really rate this hotel.

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for such a lovely review! I do hope you will be back to see us again in the future. More 

salisbury
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I booked this break with saved Tesco vouchers and after reading Trip advisor reviews thought that I was on to a winner-how very wrong I was- Positives firstly: Lovely staff Magnificent views Lovely Bar and Bar Food That is where the positive's end. The hotel COULD be incredible and has HUGE potential but it has the" I cannot be bothered... More 

Was this review helpful? Yes 4
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay at the hotel. We do appreciate all comments, both the good and the not so good. We have taken action from your comments, a planned refurbishment of the balcony. We do invest money each year into the hotel, therefore refurbishment is always on going.... More 

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