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All 82 Cardiff hotels

BEST WESTERN PLUS New House Country Hotel

Thornhill Road, Cardiff CF83 1LY, Wales
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89%
Ranked #3 of 82 hotels in Cardiff
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
ALLYSON W Cardiff, United Kingdom
  • Reviews (236)
  • Photos (107)
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  • Room tips (51)
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236 people have reviewed this hotel

Traveler rating
    147
    66
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
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English first
Cardiff, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Lovely hotel, very elegant and atmospheric public areas. We stayed overnight with DBB and also had Sunday lunch. Food was very nice and well presented. my only complaint is that there is a supplement for Beef for Sunday lunch - approx. £2.50 -which is ridiculous especially as we only had one slice! Evening meal was lovely. I asked to change... More

Was this review helpful? Yes 1
Truro, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed a very pleasant comfortable two night stay here in mid July. The staff were notably helpful and caring. The room was beautiful, clean, well decorated if a little on the dark side. A little disappointed with the dinner in the restaurant - very average quality and somewhat limited selection but probably value for money.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 3
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for your review regarding your recent stay with us. I do hope to see you again in the future. More

Bermuda
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I had tried to book another hotel but they were full, so this was my second choice. I am so glad they were full...this place is stunning! I'm sure you are thinking of the Best Westerns you stayed at on a business trip, or the one you stayed at with your grandparents on a road trip, but this is nothing... More

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay with us at The New House. I do hope we will see you again in the future. More

Dolgellau, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Due to umpteen graduation ceremonies in the city, there was no room at my usual haunts. I found this little gem on a bookings site. Easy to find on the road between Caerphilly and Cardiff, set at the base of lush green hills overlooking the City and Cardiff bay. Its a great Hotel, I had an evening meal in the... More

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay at the hotel, we look forward to seeing you again in the future. More

Devon
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Set in well maintained gardens with extensive views over Cardiff this stately hotel offered comfort and style. The bedroom was spacious and the décor was excellent. There was a large bathroom attached to the room and overall the accommodation was good value for money. There is plenty of parking and although there were a couple of functions that evening there... More

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay at The New House, we have the best views in Cardiff! We do hope we will see you again in the future. More

Adelaide, South Australia, Australia
Top Contributor
51 reviews 51 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

You know how you expect something special - well we did from this place and it failed to deliver. Overall, it was over-priced and it under-delivered. First issue: wi-fi is so important for travelers now and the quality of their promised Wi-Fi was so bad that I just have up. Second issue: the restaurant boasts a Michelin rating and charges... More

Was this review helpful? Yes 6
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review with regards to your recent stay at the hotel, I have forwarded your points to the General Manager. We encourage feedback from guests both the good and not so good so we can improve our service in the future. We actively encourage guests to give feedback at the... More

Cardiff, United Kingdom
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here one night with work, absolutely fantastic location - glorious views of Cardiff. Food was delicious at lunch on the first day, and the evening meal was outstanding (chicken in mushroom sauce for lunch and sirloin steak for dinner) but the sweet and sour pork dish on day 2 lunch menu was not as tasty or we'll presented. Would... More

Was this review helpful? Yes 3
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay at the hotel for work, I do hope we will see you again in the future for a relaxing stay away. More

St. Albans, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 19, 2014 via mobile

What a lovely hotel, one of the best I've stayed in so far! I originally booked two nights for business but then cancelled one night. That was before I arrived! I wish I stayed the extra night! Very friendly and helpful staff, amazing views, very clean, food great, what more could you ask for. Would definitely go back on business... More

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay at the hotel. I actually heard you playing your bagpipes and wish you had stayed the extra night just so we could have heard more! Please come back with your bagpipes in the future. More

England, United Kingdom
1 review
5 of 5 stars Reviewed June 9, 2014

Only 1 nights stay on business, but would happily return again for pleasure, situated in a very quiet country setting over looking cardiff city, pleasant surroundings, with a great country house feel, we had a room upgrade to a suit, which was very spacious, overlooking the gardens, The Restaurant served great food, a la carte style, really nicely presented, breakfast... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for writing such kind words regarding your recent stay at the hotel. I do hope we will see you again in the future. More

Cardiff
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 8, 2014

Not having moved into our new house, we booked our friends in for B&B.They were delighted with every aspect of the hotel. We joined them for Sunday lunch and everything was faultless. Excellent food and service. Staff could not have done better. Full marks. Look forward to next visit!

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for your kind words regarding your recent experience with us at The New House, I do hope to see you again in the future. More

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Additional Information about BEST WESTERN PLUS New House Country Hotel

Address: Thornhill Road, Cardiff CF83 1LY, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $$
Reservation Options:
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Also Known As:
Best Western Cardiff
Cardiff Best Western
BEST WESTERN PLUS New House Country Hotel Cardiff, Wales

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style
#2 Business Hotel in Cardiff #8 Romantic Hotel in Cardiff #9 Family Hotel in Cardiff
Official Description (provided by the hotel)
We are delighted to be awarded the highly acclaimed ‘PLUS’ status from the Best Western group. We join just 12 other hotels to have achieved such an accolade in Great Britain and only 121 globally.The ‘Best Western Plus’ status, launched in September 2011, categorises a selection of properties that now sit between the existing Best Western Premier and Best Western tiers. The tiers were created to give consumers more choice and clarity easing their decision making process, something that travel customers are increasingly searching for.Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star BEST WESTERN PLUS New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 
Number of rooms
37

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