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BEST WESTERN PLUS New House Country Hotel

Thornhill Road, Cardiff CF83 1LY, Wales
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Certificate of Excellence 2014
BEST WESTERN PLUS New House Country Hotel
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BEST WESTERN PLUS New House Country Hotel
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294 reviews from our community

Traveler rating
    183
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45
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76
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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England
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have just returned from a weekend visit to Cardiff, where we stayed in the Best Western New House Country Hotel, some 4 miles North of the city. This is an old building with character, excellent staff, spacious bedrooms & a pretty good restaurant as well. The hotel sits in it own grounds with fabulous views over Cardiff & the... More 

Was this review helpful? Yes 1
carcassonne, France
1 review
4 of 5 stars Reviewed 3 days ago NEW

Wonderful setting, fantastic views set high up from the valley. charming staff, wonderful and tasteful décor. Lunch was cheap and excellent , service top rate. Breakfast really a treat, we had Eggs Benedict and Welsh full breakfast - both superb. Ample parking - only downside was our TV was not working and the Internet failed to work in the evening... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Washington DC, District of Columbia
Top Contributor
102 reviews 102 reviews
44 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent two very nice days here just before New Years. It was a really nice getaway, made even nicer by pleasant staff. There are three lounges, two with fireplaces (though one fireplace was out of service when we were there) and a small library. Stunning views of the lights of Cardiff at night, seven miles away. Our room was spacious... More 

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay, I am so glad you enjoyed your stay. We consider everyone's feedback with a view to improving the experience for future guests, and I am pleased to tell you we have removed the tourist information rack and relocated it to elsewhere within the hotel.... More 

Bath
Top Contributor
79 reviews 79 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms are spacious (we had ground floor 5, 6 and 7) with good bathroom, sitting area and small patio outside area. View from the rooms is wonderful, all across Cardiff, especially at night. All the staff were really friendly and helpful, particularly at reception and in the restaurant. Despite a large birthday party which was on until midnight, we weren't... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay with us. You certainly had rooms with the best view across Cardiff, I do hope we will see you again in the future. More 

Torquay, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Very well catered for and looked after in very nice surroundings. Short walk from car park to reception. Their is some maintenance work currently going on at the hotel, but if i hadnt seen it i wouldnt have known as i didnt hear it.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for writing a review regarding your recent stay with us. We are in fact refurbishing one of our function rooms, I am glad it did not disturb you in anyway. I hope we see you again soon. More 

London, United Kingdom
Top Contributor
96 reviews 96 reviews
18 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited the hotel for afternoon tea to celebrate my mother's 90th birthday. I phoned to book in advance to put in specific sandwich orders and informed them that it was for a 90th birthday, so we would need a proper 'high' table, not a low table with a sofa. We were seated in the dining room, very comfortable and... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a lovely review regarding your recent experience with us for afternoon tea. I agree with you about the orange juice being served in a pint glass is a little odd and will be speaking to the staff to find out why this occurred. I do hope we will see you... More 

Dartford, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Spent 2 nights at this hotel and it was a wonderful stay. We stayed in a suite which was a good size although the bed was a little uncomfortable. Room service was very good. Breakfast choice was good. Dinner at the restuarant was lovely although the menu was limited. Staff were helpful and attentive. Free wifi. Only thing that spoiled... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay with us. I will certainly pass your comments onto the housekeeping team to try and improve the experience for future guests. I do hope we will see you again in the future. More 

Carmarthen, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We've just come home from two nights stay at the New House Country Hotel, where we stayed for our wedding anniversary. We had great difficulty in finding it (we no longer have a satnav) but when we did arrive it was lovely. We had been upgraded to a suite which was very large, warm and comfortable and with a fantastic... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer I am glad you enjoyed your anniversary with us and you appreciated the upgrade. I will pass your comments onto Lewis, he is a credit to the hotel. I will pass your comments onto the relevant departments regarding your breakfast experience, as you say some things are personal preference, but if there is room for improvement we will... More 

Cardiff, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Spent a night at this very comfortable hotel and can only say good things about it. Room was great with everything you could want, extras included hair dryer, ironing board etc. Free wifi. Real fires in bar and sitting rooms. Breakfast was brilliant with so many choices. Staff were very professional and helpful. Brilliant views from front of hotel.

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay. I do hope you will consider staying with us in the future. More 

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Additional Information about BEST WESTERN PLUS New House Country Hotel

Address: Thornhill Road, Cardiff CF83 1LY, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Number of rooms: 37
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Also Known As:
Best Western Cardiff
Cardiff Best Western
BEST WESTERN PLUS New House Country Hotel Cardiff, Wales
Hotel Style:
#2 Business Hotel in Cardiff
#4 Family Hotel in Cardiff
#6 Romantic Hotel in Cardiff

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