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All 81 Cardiff hotels

BEST WESTERN PLUS New House Country Hotel

Thornhill Road, Cardiff CF83 1LY, Wales
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BEST WESTERN PLUS New House Country Hotel
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Ranked #3 of 81 hotels in Cardiff
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Ibrar S Wembley, England, United Kingdom
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208 people have reviewed this hotel

Traveler rating
    127
    59
    10
    7
    5
See reviews for
24
71
10
58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
Wembley, England, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The new best western hotel was a joy to attend and had a five star room and the beds were so soft but the best room was room 28.An exquisite experience to many of us at the family very high class it serves breakfast and has a bar the receptionists were very nice and so were the waiters for a... More

Was this review helpful? Yes 1
Bristol, UK
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed one night for a wedding. The room was bigger than expected and well looked after. Sofa, TV, big bathroom. Views over Cardiff were amazing. Only negative was the surly service at breakfast - clearly the waitress didn't want to be there. Other members of staff very helpful and pleasant.

Was this review helpful? Yes 1
Rochester, England, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived here sunday afternoon the sun was blazing an absolute gorgeous day. The gardens and view across the the valley to cardiff bay are stunning. sat in the outside seating area and enjoyed the afternoon with a few ales. There was a group of young children sitting on the lawn practicing singing. Life could not have been better. I was... More

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MONS
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice hotel and location, countryside confort. Helpfull staff, good restaurant, services and breakfast. Do not hesitate to go there if you want a quiet place to rest in a charming location. I'll book again !

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay, I do hope we will see you again in the future. More

Cardiff
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Eight of us attended one Saturday afternoon for treat for Mother's Day. We arrived just ahead of a wedding, shown to our table asked tea or coffee, opted for tea, two of our group not tea drinkers so had coke as no fruit teas offered. Two cake stands and two plates of sandwiches brought to the table to which everything... More

Was this review helpful? Yes 4
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review about your recent visit to the hotel for afternoon tea. I am sorry to hear the service and food did not meet your expectations. Your complaint was received and a reply was sent to you from Mr Oliver Phillips, Deputy Manager, asking you to contact him to discuss... More

Carmarthen, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for one night on a great deal £99 dinner bed and breakfast. There were three of us and we all agreed it was lovely. The rooms were spacious and clean, the food was excellent. We gave booked to return for another get together in October .

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Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for your kind words regarding your recent stay with us at The New House, I look forward to welcoming you back in the future. More

Island of Anglesey, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter chose this hotel for her wedding reception and evening party. We also stayed for 2 nights. The service and quality of the venue were impeccable. The reception was also excellent value for money. When your little girl wants the wedding of her dreams getting every detail of the wedding party has to be just right. The manager and... More

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Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer I am so glad you enjoyed your recent stay at the hotel for your daughters wedding and everybody enjoyed the joyous occasion. I do hope we will see you again in the future. More

Reading, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned from a 2 night stay. Staff were so lovely, nothing was not to much trouble. The rooms were clean to a high standard and bathrooms were large enough for another bed ! Beautiful location with fantastic views over looking Cardiff. I would recommend this hotel for a great weekend break.

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for leaving such a kind review regarding your recent stay at the hotel. I do hope you will consider staying with us again in the future. More

London, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed the night before the rugby . Good rooms , good food and a treat of a view from the hill across greenery across Cardiff . 4 miles from the center and an easy taxi ride in and out even with the rugby crowds . Recommended

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for your kind words regarding your recent stay at the hotel. I do hope you will consider staying with us again in the future. More

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Additional Information about BEST WESTERN PLUS New House Country Hotel

Also Known As:
Best Western Cardiff
Cardiff Best Western
BEST WESTERN PLUS New House Country Hotel Cardiff, Wales
Address: Thornhill Road, Cardiff CF83 1LY, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Cardiff
#8 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
We are delighted to be awarded the highly acclaimed ‘PLUS’ status from the Best Western group. We join just 12 other hotels to have achieved such an accolade in Great Britain and only 121 globally.The ‘Best Western Plus’ status, launched in September 2011, categorises a selection of properties that now sit between the existing Best Western Premier and Best Western tiers. The tiers were created to give consumers more choice and clarity easing their decision making process, something that travel customers are increasingly searching for.Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star BEST WESTERN PLUS New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 
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