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BEST WESTERN PLUS New House Country Hotel

Certificate of Excellence
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Thornhill Road, Cardiff CF83 1LY, Wales
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS New House Country Hotel
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BEST WESTERN PLUS New House Country Hotel
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326 reviews from our community

Traveler rating
    199
    93
    17
    11
    6
See reviews for
49
110
13
86
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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    (326)
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    (88)
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salisbury
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I booked this break with saved Tesco vouchers and after reading Trip advisor reviews thought that I was on to a winner-how very wrong I was- Positives firstly: Lovely staff Magnificent views Lovely Bar and Bar Food That is where the positive's end. The hotel COULD be incredible and has HUGE potential but it has the" I cannot be bothered... More 

Was this review helpful? Yes 3
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay at the hotel. We do appreciate all comments, both the good and the not so good. We have taken action from your comments, a planned refurbishment of the balcony. We do invest money each year into the hotel, therefore refurbishment is always on going.... More 

United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was one of a party using this hotel for a business gathering and was very impressed by the location and facilities. The building itself is impressive and there is a great vista over Cardiff. Our rooms were large with very comfortable beds and modern bathrooms. Service was excellent, including a great no-fuss check-in. As others have noted, it is... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for writing such a lovely review regarding your recent stay with us, we do hope to see you again in the future. More 

Reading, United Kingdom
Top Contributor
73 reviews 73 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

If you do not want a hotel in the centre of Cardiff but are happy to be nearby, then I think you will struggle to find better. The hotel is in a lovely location with stunning views across the city to Cardiff Bay and the Severn Channel. The hotel is high quality with lovely rooms and excellent food.

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay with us. I do hope you will consider staying with us again in the future. More 

Staffs
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After years on the road, I recently decided to give Best Western a last chance. Don’t get me wrong, it’s not that I have anything MAJOR against it as a chain, it’s just that, by bitter experience, the “Best” has proved to be more of a misnomer than a correctly applied hotel description. A bit like “Quality” Inns, or “Comfort”... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay with us. I am sorry to hear you did not enjoy some aspects of your stay, and we take all comments both the good and the not so good on board. I will make sure The Manager is aware of your comments. With regards... More 

Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A beautiful stunning hotel, lovely view and gardens for photo's. Nothing but the best service off devoted staff that ensured our day was perfect. Rooms all lovely and clean. Food and breakfast of a high standard and good selection. Good reception with happy helpful receptionists. I am very much looking forward to our 1st anniversary stay here soon and we... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer I am so glad you enjoyed your special day with us, and thank you for taking the time to write a review. We look forward to seeing you again in the future. More 

Abergavenny, United Kingdom
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel at the beginning of April for a friend's wedding. It was excellent. Food was fantastic, venue for the wedding breakfast was pretty and the staff were outstanding, quick, seamless, timely and polite. At the last moment I had to take my 6month old with me. The hotel added a travel cot (in excellent condition with... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a a lovely review regarding your recent stay with us for your friends wedding. I do hope you will come and visit us again n the future. More 

Durham, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a lovely hotel situated high on a hill overlooking Cardiff Bay. The view is amazing I booked a room with a view an wow what a view it is. The hotel itself is in some need of TLC on the surface it the decor is in keeping with the surroundings but look a little closer and the cracks... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer I am glad you enjoyed your recent stay with us, and thank you for taking the time to write a review. I do hope we will see you again in the future. More 

caerphilly
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had been given a voucher for Christmas and only used it last week. The welcome and the attention to detail within the restaurant was very good. The meal was first class and the flavours were wonderful. It was an excellent restaurant and one that I want to return to and would recommend.

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer I am glad you enjoyed your meal with us, well worth the wait! I do hope we will see you again in the future. More 

Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We came to have afternoon tea. Very professional and classy, without snootiness! Welcoming to all and not over priced. I can not give it a High enough recommendation. Been here many times, food, 2 weddings and afternoon tea a few times. It's a great looking hotel also, family have stayed here, secluded but still comfortably close to cardiff and caerphillly

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for writing such a lovely review regarding your recent visit to the hotel for afternoon tea. We look forward to welcoming you back in the future. More 

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