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All 82 Cardiff hotels

BEST WESTERN PLUS New House Country Hotel

Thornhill Road, Cardiff CF83 1LY, Wales
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89%
Ranked #3 of 82 hotels in Cardiff
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Kiwipj New Zealand
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244 people have reviewed this hotel

Traveler rating
    152
    68
    11
    8
    5
See reviews for
35
81
11
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
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English first
New Zealand
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I am always wary when booking into a Best Western hotel or motel around the world because the quality is so variable. I need not have worried when it comes to the New House restaurant. My wife and I had lunch with friends and the whole experience was excellent. We all chose the 3 course lunch. 3 soups and a... More

Was this review helpful? Yes 2
Hove Uk
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

In need of a break for a few days, so chose the new House Country hotel, The hotel views were stunning with adequate parking facilities whilst the interior was traditional with appropriate upgrades that gave the rooms a feeling of comfort and refinement. The breakfast offered a splendid variety with adequate polite staff in waiting. The evening meals produced a... More

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay at the hotel, and I am glad you enjoyed some aspects of your stay, I am sorry you were disturbed from noise from the function rooms, whilst we do endeavour to keep non wedding guests away from function rooms it is not always possible.... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently stayed here for two nights with my husband and little son. We had a wonderful time - the hotel is great and the views are fantastic. We will most definitely book again when we next visit the area.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer I am glad you enjoyed your stay with us recently and we look forward to seeing you again in the future. More

Tiverton, England, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Previous advisers have said this is dominated by weddings and I totally agree but as we attended one there ourselves I can only say that the day was very well organised. The hotel itself is very impressive looking and the rooms were large and comfortable,although we dont think that the pillows were anti-allergy as my husband became very astmatic during... More

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write to write a review regarding your recent stay for a wedding reception held at the hotel. I do hope we will see you again in the future. More

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We attended a family wedding in the marquee at one end of the hotel, arriving the night before when another wedding was taking place. Our room overlooked the marquee which meant a fair blast of noise if the windows are open... The rooms were hot in the summer sun and had no air conditioning which meant a choice between blocking... More

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay with us for a family wedding. It is only with guests comments we can try and improve our service for future guests, we are now looking at what we can do to clear the grounds further from what our maintenance does already. We do... More

Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited for a birthday party. Stayed in Room 4. Lovely large room with double bed, single bed, sofa and still room for a travel cot etc. Gorgeous little terrace outside with views of Cardiff in the distance. Children welcomed warmly everywhere and breakfast was lovely. Only small niggle was that the patio door didn't lock properly. Would definitely stay again.

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for writing such a lovely review, I am glad you enjoyed your recent stay with us. I have passed your comment about the lock onto maintenance. Hopefully we will see you again in the future. More

Coventry, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the best hotel/service/dinner that I have experienced I stay away between 10to20 days per year and have done so for over 30years This hotel, the staff and the food was simply the best experience Well done!

Review collected in partnership with Best Western GB

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for such a lovely review regarding your recent stay with us at The New House, I look forward to seeing you again. More

Cardiff, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely hotel, very elegant and atmospheric public areas. We stayed overnight with DBB and also had Sunday lunch. Food was very nice and well presented. my only complaint is that there is a supplement for Beef for Sunday lunch - approx. £2.50 -which is ridiculous especially as we only had one slice! Evening meal was lovely. I asked to change... More

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay at the hotel. I have passed your comments onto the relevant departments, it is only with these comments we can improve our service for future guests. I look forward to seeing you in the future. More

Truro, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed a very pleasant comfortable two night stay here in mid July. The staff were notably helpful and caring. The room was beautiful, clean, well decorated if a little on the dark side. A little disappointed with the dinner in the restaurant - very average quality and somewhat limited selection but probably value for money.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 3
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for your review regarding your recent stay with us. I do hope to see you again in the future. More

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Additional Information about BEST WESTERN PLUS New House Country Hotel

Address: Thornhill Road, Cardiff CF83 1LY, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $$
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Also Known As:
Best Western Cardiff
Cardiff Best Western
BEST WESTERN PLUS New House Country Hotel Cardiff, Wales

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style
#2 Business Hotel in Cardiff #8 Family Hotel in Cardiff #8 Romantic Hotel in Cardiff
Official Description (provided by the hotel)
We are delighted to be awarded the highly acclaimed ‘PLUS’ status from the Best Western group. We join just 12 other hotels to have achieved such an accolade in Great Britain and only 121 globally.The ‘Best Western Plus’ status, launched in September 2011, categorises a selection of properties that now sit between the existing Best Western Premier and Best Western tiers. The tiers were created to give consumers more choice and clarity easing their decision making process, something that travel customers are increasingly searching for.Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star BEST WESTERN PLUS New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 
Number of rooms
37

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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