We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS New House Country Hotel

Certificate of Excellence
Hotel website
Hotel deals
Thornhill Road, Cardiff CF83 1LY, Wales
Book on
TripAdvisor
Trusted partner. We work with Best Western to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
BEST WESTERN PLUS New House Country Hotel
View Map
Add Photo Write a Review

364 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    216
    105
    22
    14
    7
See reviews for
62
119
14
94
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
  • All months
    (364)
  • Mar-May only
    (100)
  • Jun-Aug only
    (85)
  • Sep-Nov only
    (94)
  • Dec-Feb only
    (85)
All months
Durham, United Kingdom
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had a ground floor room with French doors opening onto a little terrace, the view across Cardiff to the bay was quite spectacular. The hotel seemed to be in the process of being re-furbished and the "easy chairs" in the room had definitely seen much better days but the bed was comfortable and the room was clean. There was... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

There for a wedding, lovely day but that had nothing to do with setting. I appreciate the view and architecture of the hotel but I feel 3 stars is fairly generous. Firstly our single counterpart in the room next to us paid around £30 less but was given a larger room, a larger bed and a better equipped bathroom. The... More 

Was this review helpful? Yes 3
wales
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My Husband and I had our Golden Wedding meal with 30 family and friends at this Hotel. We had our function in the main Restaurant as a Sunday lunch venue. The food was excellent and the service from the Staff made the day very special. If the weather is dry the outside seating area is gorgeous. A fabulous view over... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent lunch with us for such a memorable occasion - congratulations! I do hope you will be back to see us again in the future. More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

I recently attended a wedding and booked an overnight stay.The bed was comfortable and the view from my balcony took in the whole of Cardiff and the night view was spectacular. There was a good selection of foods available for breakfast and the staff were very attentive even though they were busy.

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for writing such a lovely review regarding your recent stay with us at The New House, I am glad you enjoyed such an exciting occasion. I do hope you will come back and visit us again in the future. More 

Wrexham
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent hotel and the room was superb with wonderful views out over Cardiff Bay. The staff were polit and helpful. Breakfast was excellent and on the 2nd day we had breakfast in the room for a very modest charge. The room service was faultless. Definitely recommended!

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay at The New House, I do hope you will be back to visit us again in the future. More 

Cardiff, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had our wedding reception here and simply wanted to say thanks to all the staff especially Tim and Ollie the duty managers for going above and beyond with the service. Tim was an asset to the hotel. The food was varied and well presented, the rooms were lovely, the bar staff were very professional. Would recommend this hotel to... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Mr and Mrs Hill Thank you for taking the time to write such a lovely review regarding your recent wedding day! I am so glad you enjoyed your day and will pass your comments onto Tim and Ollie. I do hope you will be back to see us again in the future. More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

I've just returned from a family wedding and wow!! 😀 We were greeted by young but very polite staff offering welcome drinks and canapés as we arrived. Lucky for us we had glorious sunshine, allowing us to sit on the patio and admire the gorgeous views. We were then ushered up to the marquee which was done out beautifully, the... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent stay at the hotel for such a lovely occasion. I do hope you will come back and visit us again in the future. More 

buckingham
1 review
3 of 5 stars Reviewed 4 weeks ago

this is a great hotel , however i would like to mention,i stayed in room 6,on walking down the corridor the stench was terrible,i believe in was coming from the laundry,i appreciate the laundry has to done,however walking towards the room was very unpleasant.whilst boiling the kettle on the glass topped table,as it boils the glass slides of the table... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay. The maintenance man is looking into your concerns regarding the odour which you mentioned as this is not the norm in the lower floor corridor. Thank you for bringing this to our attention. I do hope you will consider staying with us again in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

425 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (75)
Viewed
Business center/function rooms (4)
Viewed
View from room (7)
Viewed
Dining (5)
Viewed
Hotel & grounds (19)
Viewed
Room/suite (13)
Viewed
Bathroom (5)
Viewed
Other (22)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (342)
Viewed
Amenities (29)
Viewed
Charlotte Room (55)
Viewed
Countess Room Bridal Suite (70)
Viewed
Large Standard Room (46)
Viewed
Restaurants and Bars (26)
Viewed
Standard Room (44)
Viewed
The Hotel (72)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Dining (3)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cardiff hotels
4.9 mi away
Park Plaza Cardiff
Park Plaza Cardiff
#5 of 79 in Cardiff
4.5 of 5 stars 1,486 reviews
5.4 mi away
Novotel Cardiff Centre
Novotel Cardiff Centre
#10 of 79 in Cardiff
4.0 of 5 stars 1,496 reviews
5.1 mi away
Premier Inn Cardiff City Centre
Show Prices
Show Prices
Show Prices
6.5 mi away
The St. David's Hotel & Spa
4.4 mi away
Lincoln House Private Hotel
4.8 mi away
Hilton Cardiff
Hilton Cardiff
#16 of 79 in Cardiff
4.0 of 5 stars 1,952 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay