We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS New House Country Hotel

Certificate of Excellence
Hotel website
Hotel deals
Thornhill Road, Cardiff CF83 1LY, Wales
Book on
TripAdvisor
Trusted partner. We work with Best Western to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
BEST WESTERN PLUS New House Country Hotel
Professional photos View all
Browse nearby
BEST WESTERN PLUS New House Country Hotel
Add Photo Write a Review

353 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    211
    102
    20
    13
    7
See reviews for
57
116
14
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
  • All months
    (353)
  • Mar-May only
    (100)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (93)
  • Dec-Feb only
    (85)
All months
Harlow, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Very grand in appearance and tastefully decorated given it's age and heritage. Staff ALL very helpful and professional. We enjoyed the room immensely, we also decided to eat in the Seqouias restaurant and had superb meals with excellent service. We are very happy and would return there in a heartbeat.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review, I am so glad you enjoyed your stay and do hope you will visit again in the future. More 

Swindon
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First impression were good. The location is really nice, out in the countryside with views down to Cardiff Bay. The room was a very good size with a queen sized bed, a double sofa bed and a nice sized bathroom. There were a few weddings on, but the function area is on the opposite side of the hotel from the... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay and the issues encountered with the fire alarm. A few lessons can and will be learnt from this, information relayed to guests is very important and I do apologise this was passed on for reassurance. I do hope you would consider staying with us... More 

Caerphilly, United Kingdom
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went to this hotel for afternoon tea with the girls. It is fabulously convenient for us as it is just a five minute drive away from where we live. Unfortunately it was a rainy day on Monday so we were unable to sit outside which was a real shame as the views from the gardens at the front are stunning... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a lovely review regarding your recent afternoon tea with us, I do hope we will see you again soon. More 

adelaide
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location 10-15 mins from centre of Cardiff. Lovely room comfortable bed. Wonderful waking to the water feature trickling away under our window. Lovely view to Cardiff. Reception/sitting rooms are delightful and welcoming. Staff were very pleasant.

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your recent stay, I do hope we will see you again in the future. More 

Bristol
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights in early July for my daughters wedding. Our suite was very spacious and clean and excellent value for money. The wedding ceremony and reception took place in the marquee that has incredible views towards Cardiff Bay and across the Severn Estuary towards Somerset. Everybody commented on what an exceptional venue had been chosen with... More 

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review regarding your daughters recent wedding with us. I am so glad you enjoyed your day and the sun made an appearance for you. I do hope you will visit us again in the future. More 

Ryde, United Kingdom
Level Contributor
111 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Some very real problems prior to wedding - set up for wrong wedding! However, once in place all went very well. Food and service good. Location beautiful. All staff were polite and helpful in all areas.

Was this review helpful? Yes 1
Wales
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a decent hotel with a lovely location and comfortable rooms; HOWEVER, it is a key wedding venue and in the summer it seems to be booked back to back with the ceremonies and the endless receptions, which is fine if you're in the wedding, but if you're not....it's loud, crowded, and loud, loud, loud. I can imagine in... More 

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Many thanks for taking the time to write a review regarding your recent stay with us. I am sorry you did not enjoy your stay, as a hotel we do advertise on our website, booking.com and Best Western that we are a busy wedding venue to try and make future guests aware there may be some noise. We... More 

Cardiff, United Kingdom
5 of 5 stars Reviewed 3 weeks ago

I recently attended a wedding here and booked an overnight stay. The room was spacious and spotlessly clean. The bed was extremely comfortable and I had one of the best night's sleep I'd had in a long time. The view from my balcony took in the whole of Cardiff and the night view was spectacular. There was a good selection... More 

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write such a a lovely review regarding your recent stay at the hotel. I am glad you enjoyed the occasion, we do host a lot of weddings and it always makes a difference when the sun is shining! I do hope you will stay with us again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

413 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (63)
Viewed
View from room (7)
Viewed
Dining (5)
Viewed
Hotel & grounds (19)
Viewed
Room/suite (13)
Viewed
Bathroom (5)
Viewed
Business center/function rooms (1)
Viewed
Other (13)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (342)
Viewed
Amenities (29)
Viewed
Charlotte Room (55)
Viewed
Countess Room Bridal Suite (70)
Viewed
Large Standard Room (46)
Viewed
Restaurants and Bars (26)
Viewed
Standard Room (44)
Viewed
The Hotel (72)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Dining (3)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Cardiff hotels
4.9 mi away
Park Plaza Cardiff
Park Plaza Cardiff
#5 of 80 in Cardiff
4.5 of 5 stars 1,442 reviews
4.4 mi away
Lincoln House Private Hotel
5.1 mi away
Premier Inn Cardiff City Centre
Show Prices
Show Prices
Show Prices
5.4 mi away
Novotel Cardiff Centre
Novotel Cardiff Centre
#10 of 80 in Cardiff
4.0 of 5 stars 1,448 reviews
6.5 mi away
The St. David's Hotel & Spa
4.9 mi away
Thistle Cardiff City Centre, The Parc
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay