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Holiday Inn Cardiff City Centre

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Castle Street, Cardiff CF10 1XD, Wales
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Holiday Inn Cardiff City Centre
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Holiday Inn Cardiff City Centre
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695 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Cardiff City Centre
See the most recent reviews
Lincoln, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 10, 2012

Not a great stay!!!! The bar staff were quite rude on the Saturday afternoon and said they wanted to go home, not great customer service!!! In the afternoon 6 of us decided to order lunch, 3 of us wanted the chicken goujon wrap mainly because of the sweet potato fries however when the food turned up there were no sweet... More 

Was this review helpful? Yes 2
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your constructive comments and I am sorry that your experience with us was clearly not up to our usual standards. Please be assured that I have taken your comments and fed them back to the team so that we ensure that instances such as these are not repeated for future guests. Feed back is important to us... More 

Bucks Cross, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 6, 2012

Stayed here for one night and was very happy, tea/coffee in room and overlooking Bute Park,staff very nice and quick check-in-everywhere on hand/shops/castle etc-room fit for our needs-There are groups of Hen parties next door to us,but did not bother us, I guess if you were older then you may want to change rooms, would def stay here again **

Was this review helpful? Yes 1
Fareham, United Kingdom
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 6, 2012

Holiday Inn is right next to Cardiff Castle and Millennium Stadium and shops. Car park situated on hotel ground costs 10 pounds for 24 hours which is good compared to other car parks in vicinity. Staff were very helpful and available at all times to answer questions. Room spacious and bed comfy including offering choice of firm or soft pillows.... More 

Was this review helpful? Yes 1
Reading, United Kingdom
Top Contributor
52 reviews 52 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 6, 2012

I stayed here in May 2012 when in Cardiff on business. The location is good - very close to the Millennium Stadium and the city centre. There is an on-site car park, but beware it's quite small and gets very busy - it can also be difficult to exit the hotel as it's on a busy road. The hotel reception... More 

Was this review helpful? Yes 1
Dundee, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 3, 2012

Hotel is nice, clean and fresh. We had a lovely room on the 6th floor overlooking the river which was very spacious. Enjoyed our stay here. Only let down by the fact that we had requested a late checkout twice, once on arrival and once the night before check out, and for some reason the message didn't get to the... More 

Was this review helpful? Yes 1
Newcastle, Australia
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 24, 2012

Having read such positive reviews on the Holiday Inn Cardiff Centre I was very much looking forward to our stay there in March 2012 and I wasn't disappointed. This Hotel is in an EXCELLENT location being a stones throw away from Cardiff Castle and a large shopping area consisting of shopping malls and cobble stoned streets lined with shops. Our... More 

Was this review helpful? Yes 2
Ludlow, United Kingdom
Top Contributor
64 reviews 64 reviews
31 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 23, 2012

Despite booking under their "best price guarantee" - booked and paid for well in advance of our trip - Holiday Inn subsequently offered this hotel at a better rate and refused to honour their pledge to provide our first night free in such an eventuality. To be fair the later rate included breakfast; ours didn't. Shame really as we have... More 

Was this review helpful? Yes 2
Wilmslow, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 23, 2012

This is a great hotel to stay in if you want to be close to the lovely city centre shops and restaurants. Also it is a short walk through the park to the Welsh Institute of Sport at Sophia Gardens. Next door to Millenium Stadium and Cardiff Arms Park. The room are nice and the staff are always friendly and... More 

Was this review helpful? Yes 1
London
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 18, 2012

Cant fault the Holiday Inn Cardiff. Nice clean room, central location and a good breakfast. Not a characterful place but when on business I like the efficiency of this hotel.

Was this review helpful? Yes 1
Southampton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 17, 2012

Recently stayed for 2 nights at this hotel with my partner and requested a quite room which we were given or so we thought until we realised we were overlooking a very busy road that had constant traffic all night long. The views from the room were great as it looked out over a castle and park but Unfortunately the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cardiff City Centre, responded to this review

Dear LiamDyer1978, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received room accommodations which were unacceptable. We hope you give us a chance in the future to show you how great our hotel is. If there is anything we can do to make your... More 

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