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Holiday Inn Cardiff City Centre

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Castle Street, Cardiff CF10 1XD, Wales
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Holiday Inn Cardiff City Centre
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Holiday Inn Cardiff City Centre
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692 reviews from our community

Traveler rating
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    294
    163
    40
    24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 days ago NEW

On arrival, not being told that IHG members get free access to wi-fi, which I later purchased, I checked in. My room was on the 6th floor to the rear, over-looking the stadium. The room was a bit on the small side but had everything I needed. The lamp on the desk and the tall lap beside the creaky wardrobe... More 

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Solihull, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

On arrival we were checked in with incredibly friendly staff who helped us orientate our selves in the hotel. The room was quite small with a couple of minor details in the bathroom (reflective backing coming off the mirror and the toilet flush was loose but these were very minor observations and the rest of the bathroom, and the room... More 

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London, United Kingdom
Top Contributor
84 reviews 84 reviews
53 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a well located property, just under a 10 mins walk from Cardiff Central station. I checked in quite late but despite the late hour, was greeted very warmly by Darcie at the reception (should have asked her how she could maintain her energy levels & smile!). While the room was well appointed and quite nice, the property is... More 

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Every single person that I came into contact with was so happy, pleasant and helpful. I travel with my work and this hotel really stands out it was clean, breakfast was excellent and my room was quiet and even had a windows that opened much better than having on the air conditioning.

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Top Contributor
54 reviews 54 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I've stayed here on business a few times now, some good and some not so good. I booked this last minute so was not surprised to be paying 140 pounds for one night. However, I do use a third party to make my reservation who I will contact as upon arrival I was not recognised as an IHg member and... More 

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Bristol, United Kingdom
Top Contributor
116 reviews 116 reviews
13 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

we stayed here for one night. The wedding we were guest at was held in the city hall which was just a pleasant walk through the Castle park and the wedding party was held at the hotel, therefore a very convenient place to stay. It's also perfect for the city centre shopping area and the Millennium stadium. Our room was... More 

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Lytham St Anne's, United Kingdom
Top Contributor
70 reviews 70 reviews
17 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for just one night after watching the football. Got checked in early and was allocated room 603 on the top floor. This had a lovely view across the park and over to the castle. The room had,according to the hotel, been recently refurbished and was very comfortable. Only the tiny bathroom was a negative although the wires and gubbins... More 

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review following your stay at Easter. I am glad that you had a pleasant stay, and thank you for your comments, which are most useful. I have had the TV sets that are wall mounted checked and the wires are all connected safely as they should be, the ones visible were due to a cable tie... More 

Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a fabulous stay at the Holiday Inn here. The check in and out were excellent. Staff were very friendly and polite. The Hotel is in a perfect location - opposite the castle, opposite a lovely park alongside the river. There are Aqua buses on the river every hour (£3 each single fare) taking in the sights of the... More 

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for taking your time to complete this review and for choosing us to stay with. I was so pleased to read what a lovely stay you had, and have noted you constructive comments such as the coffee. I do hope that we can welcome you back to the hotel in the future Kind regards Richard Platts General Manager More 

Swansea, United Kingdom
Top Contributor
182 reviews 182 reviews
23 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located opposite cardiff castle and about a15minute walk from the train station. Check is was quick. There is parking at the hotel but there's also a fee for that at about £10 a night. The room was was you expect, clean and an ok size. Our room was very very hot as we were getting ready but... More 

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your comments, they are most useful. I was pleased to note you had a good stay and that you will use us again. Thank you for choosing us to stay with. Kind regards Richard Platts General Manager More 

Ebbw Vale, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Being a member of the Holiday Inn premier club I stay in many of their hotels both domestic and international . Recently I have found that the quality and service varies greatly between many of their hotels , but I am happy to say that the Cardiff City Holiday Inn is one of the best I use. Staff could not... More 

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for staying with us and also for your brand loyalty, given the amount of great hotels we have it is nice to hear how highly you rate us!! Next time you are in Cardiff I do hope that we can recognise your loyalty once again. Kind regards Richard Platts General Manager More 

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