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All 81 Cardiff hotels

Holiday Inn Cardiff City Centre

3.0 of 5 Hotel   |   Castle Street, Cardiff CF10 1XD, Wales (City Centre)
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Ranked #24 of 81 Hotels in Cardiff
A recent review
4 of 5 stars reviewed yesterday
Simon B Leamington Spa, United Kingdom
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593 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leamington Spa, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Just got back from Cardiff so I thought I would write about my visit to the Holiday Inn city centre. The main request was a view over Cardiff Arms Park , this was excellent , room 611 was ideal , nice view along the river Taff as well . The two girls on reception upon my arrival were very helpful... More

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Woking, England, United Kingdom
Top Contributor
66 reviews 66 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

stayed 1 night on business. Room a standard double. Very small by competitor standards and not easy to move around. Furniture tired and needed upgrading, bathroom similar. Public areas very pleasant, buffet breakfast good and service good too. Maybe I got a poor room but would look elsewhere on next trip to Cardiff.

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Hereford, United Kingdom
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel rate in advance was reasonable. Rooms small, but clean. Good sized TV. Shocked to find that you have to pay £5 for one hour of Internet in your room. In this age? Breakfast very pleasant. Parking busy and not cheap. Overall it did what we needed.

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1 review
2 of 5 stars Reviewed 4 days ago NEW

No fridges in the rooms, no ability to adjust my rooms temperature, over priced, outdated furnishings, after 4 weeks travelling Prague to Budapest then through Europe to France now in UK....Worst Motels of them all. Spend your money elsewhere.

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am sorry that your stay was clearly not the enjoyable relaxing experience you had envisaged, however I am grateful for your feedback regarding certain aspects where we can look to improve our service. The control facility within the room for heating / cooling are all set at this time of year to provide against the cooler weather, however we... More

Milford Haven, United Kingdom
Top Contributor
57 reviews 57 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Location of the hotel is very good for Cardiff town centre. Reception staff were good and efficient, I am afraid that is where the positives end. Once I had settled into my room decided to have a shower only to find no towels, tried to ring reception, got fed up with waiting for an answer so went down to ask... More

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Cambridge
Top Contributor
73 reviews 73 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed just one night this month but was very impressed with this hotel. Staff friendly and helpful, hotel was very clean and the rooms very good. Breakfast choices were excellent and plentiful. Our room was overlooking the castle and had air conditioning and was a decent size for city centre hotels. Great location adjacent to the Arms Park, Castle and... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for half marathon, we couldn't have chosen a better hotel we were looked after like royalty. Customer service here is superb .we would definitely recommend this hotel. Great views of the castle .

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Suffolk, United Kingdom
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Fairly standard holiday inn. Staff friendly. Room clean and large. Air con worked well. Not noisy. Descent sleep. Good location. Breakfast average. Not plush but not shabby. Would stay again. Not much more to say really but need 200 characters! Done!

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your 200 characters, and for choosing us to stay with, I am really glad that the staff came across in a friendly manner, we place a large emphasis on our team here , so it is nice to hear back when it works well. I do hope that next time business brings you to Cardiff then we... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Holiday Inn is centrally located and has the advantage of a large onsite car park. I used to visit this hotel on a regular basis and noticed that they have redone the exterior of the hotel, but the rooms are still a bit tired inside. I would have thought that spending money on the interior would have been a... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am sorry that your stay was disturbed by the alarms which sounded early on Saturday morning. It was an isolated fault that triggered the alarms and unfortunately sent the panel to activation several times in a short space of time. The fault on the system has been rectified, and we have suffered no further issues. I have taken note... More

Cornwall
Contributor
20 reviews 20 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for the Cardiff Half weekend and couldn't fault the rooms or the service. We booked large rooms as we were in 2 groups of 3 & 4. The rooms were very clean and well furnished. They were well equipped and full of the usual complimentary items. We had a fantastic nights sleep, very minimal noise considering the number... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am so glad that all the little extras and attention we paid to the Marathon at the weekend was well received. I do hope your time was what you were hoping for, I myself viewed the start and it was an amazing sight. I do have a photograph of the start in case you didn't have any, if you... More

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Additional Information about Holiday Inn Cardiff City Centre

Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff > City Centre
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales

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