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Holiday Inn Cardiff City Centre

3.0 of 5
Castle Street, Cardiff CF10 1XD, Wales
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Holiday Inn Cardiff City Centre
Ranked #24 of 86 hotels in Cardiff
4.0 of 5 stars 194 Reviews
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194 reviews from our community

What travelers say about this hotel
  • Millenium stadium(8)
  • Car park(6)
  • Very good(6)
  • Really good(3)
  • Very clean(3)
  • John Lewis(3)
  • Quite small(3)
  • CUSTOMER SERVICE(3)
  • Central location(3)
Traveler rating
    48
    75
    44
    17
    10
Only show reviews for Family (27) | Couples (61) | Business (44)
Date Rating
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 29, 2012 NEW
1
person found this review helpful

Couldnt provide Cots for the kids like every other holiday inn normally can The car park oh what a mess, lose gravel its like riding over the surface of the room. No seriously. It also cost the earth to park there (they tried to charge me for a motorcycle) ridiculous Breakfast - It was ok is the best I can... More

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See 8 more reviews by elixier22 for Cardiff
Richard Platts, General Manager at Holiday Inn Cardiff City Centre, responded to this review
May 31, 2012

I am genuinely sorry that your stay was not to expectation. As it is a while since you stayed I cant shed any light on the lack of availability of cots, however now I can assure you we have plenty and availability is not an issue. I shall use your points as constructive feedback to assist with team training, and... More

london
Contributor
16 reviews 16 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 28, 2012 NEW
1
person found this review helpful

The hotel car park is poorly surfaced with lots of loose gravel and puddles(even pools) of water. It was also dark and overall, I did not feel safe leaving my car there. Car parking was expensive too. At the reception, the receptionist was unfriendly and sullen. The room had broken drawer handles, the furniture was chipped and there was no... More

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Richard Platts, General Manager at Holiday Inn Cardiff City Centre, responded to this review
May 31, 2012

Thank you for your feedback, and I am sorry these points detracted from your stay. Please be assured that the items you have mentioned have been discussed with regard to our ongoing refurbishment programme in the hotel. I have submitted my contact details via your review , I would be happy to discuss further your comments , with my assurances... More

Twickenham, United Kingdom
Contributor
20 reviews 20 reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 24, 2012

stayed here for one night on business. the rooms were comfortable. the breakfast was really good. the bed was comfortable and room quiet

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Richard Platts, General Manager at Holiday Inn Cardiff City Centre, responded to this review
May 31, 2012

Thank you for your review and for staying with us. I am glad you enjoyed your stay and your breakfast, which in the near future will be further enhanced. Myself and the team look forward to welcoming you back. Kind regards Richard Platts General Manager More

Lancashire
Top Contributor
51 reviews 51 reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 22, 2012

We stayed for 4 nights at this hotel, 2 nights as part of a retired group annual reunion and 2 nights on a couples break. The hotel is ideally located in the city centre next to the Millennium Stadium and Cardiff Castle, and a short walk to the fantastic shopping centre and multitude of restaurants. Check in was quick and... More

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USA
Top Contributor
70 reviews 70 reviews
Reviews in 65 cities Reviews in 65 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed May 19, 2012

This is the hotel to stay when going to Cardiff. The stadium in directly next door for futball and other sports or venues. Decent area and within walking distance of just about everything. Rooms and clean and neat and hotel is well kept and in good condition. Good fitness center too.

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Blarney, Ireland
1 review
5 of 5 stars Reviewed May 17, 2012

Good rooms, great location, fantastic staff. I was astonished at how many staff there were, both at reception and in the restaurant. The hotel manager was always around too.

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Dawlish, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 16, 2012

Stayed here for two nights at the end of April 2012. First off good, secure parking on site and quick efficient check in. Our room was clean and well equipped with iron and ironing board, toiletries and plenty of towels. There was a choice of soft and hard pillows as well as a good sized flat screened tv. Enjoyed our... More

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See 2 more reviews by CurdworthColt for Cardiff
Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 16, 2012
2
people found this review helpful

I stayed here on business at the beginning of May. The Hotel staff were all very polite and friendly and helpful. The room was very clean although a bit small , it was a double but I was staying on my own , it would have been very cramped for two people. I ate in the restaurant and had a... More

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Brighton, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 13, 2012
1
person found this review helpful

My friend and I planned a last minute bank Holiday weekend away - and this hotel came up at one of the better rates with the better locations. Our room was clean and over-looked Cardiff City Stadium. The beds were comfy and I slept well, besides the cleaning staff just walking in and waking me up. They came back again... More

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See 5 more reviews by ToriToriToriTori for Cardiff
Richard Platts, General Manager at Holiday Inn Cardiff City Centre, responded to this review
May 16, 2012

Thank you so much for your review and choosing to stay with us here at Holiday Inn Cardiff. I am glad to see that you enjoyed your stay with us. Please be assured that your comments re being disturbed have being addressed, I appreciate your feedback on this. My team and I look forward to welcoming you back in the... More

Dublin, Ireland
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed May 12, 2012

This is a City Hotel near the Castle, shops, restaurants, bars. As usual with the Holiday Inn brand you get what you expect: a well managed Hotel with few surprises,... this is why I use the brand frequently. The rooms are comfortable, clean and more than adequate for the business traveller. There is on site parking.

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Additional Information about Holiday Inn Cardiff City Centre

  • Holiday Inn Cardiff
  • Cardiff Holiday Inn
Address: Castle Street, Cardiff CF10 1XD, Wales
Price Range: PLN: $

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