We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 81 Cardiff hotels

Holiday Inn Cardiff City Centre

3.0 of 5 Hotel   |   Castle Street, Cardiff CF10 1XD, Wales
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Cardiff City Centre to your Saves list
Holiday Inn Cardiff City Centre
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
68%
Ranked #25 of 81 hotels in Cardiff
A recent review
5 of 5 stars reviewed 5 days ago
Jackie E Windsor, United Kingdom
Write a Review

487 people have reviewed this hotel

Traveler rating
    125
    197
    115
    32
    18
See reviews for
75
147
30
125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Windsor, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have just returned from a one night stay. We were treated as though we were in. 5* hotel. Reception staff were warm and friendly and exceptionally efficient? The room we were initially given was a little noises which the staff identified and immediately offered us an alternative - "thank you Alison". We went and had a snack and drink... More

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

It is great to hear how the team were so accommodating and really made the difference to your stay. I shall ensure Missy and Alison are recognised for their great service. Thank you for your review, and I have no doubt that we will welcome you back here if you plan a another visit to Cardiff. Kind regards Richard Platts... More

Oldham
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived at Cardiff Central train station at 8pm. 10 minute walk to Holiday Inn. Great hotel. Clean and welcoming reception staff. Excellent evening meal and breakfast. Room nice & quiet. Centrally based location without being in the middle of the town. Would recommend it.

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for staying with us recently and taking the time to post this great review. We are really glad that you found everything as it should be, and I do hope this will ensure you book with us again when back in Cardiff. Many thanks Richard Platts General Manager More

Cardiff, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for 1 night at the holiday inn cardiff city centre. Checking in was quick easy and efficient. The desk staff were friendly and polite. Although we were early our room was ready and waiting. The room was large and clean with an enormous bed. The bathroom was a little small but ok. They could use some of the... More

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for choosing to stay with us on your recent visit to Cardiff, and also for taking time to complete you review. I am so glad that you found everything to your liking and I do hope we have opportunity to welcome you back at some point kind regards Richard Platts General; Manager More

Leimuiden, The Netherlands
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very small bathroom, no extraction, got very hot and humid very quickly, no mini bar, no toilettes or shower cap for my long hair, and no biscuits. Furniture did not fit properly very old and needed replacing. Overall the room didnt live up to the quality of a premier inn. Location across from Cardiff Castle was excellent, shops close by,... More

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review, I am sorry that certain aspects did not meet with your expectations. I am grateful for your feedback as this allows us the opportunity to review all comments and make changes where appropriate. Thank you for choosing us to stay with. kind regards Richard Platts General Manager More

Llangollen
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Thoroughly enjoyed our stay at the hotel over three nights whilst attending at the local sports centre. The rooms were very comfy, lovely and warm and the evening meals were very good (however we thought the vegetables could have been cooked for a little bit longer!) The breakfast every morning was excellent with some lovely gizmos for toasting bread and... More

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you very much for your lovely review and for choosing us to stay with for your recent visit to Cardiff. I am glad you had a great stay with us and I look forward to welcoming you back at some point. Kind regards Richard Platts General manager More

Tallinn, Estonia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Whereas the location of the hotel is great, and I like the view from the 6th floor window, I have to admit that I was quickly disappointed by the fact that I wasn't able to freely access wifi in my room: I've stayed in around 30 hotels in around 15 countries over the past 3 years, and every single one... More

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review, and I am glad that you found our location and the hotel in general to your liking. With regard WiFi it is chargeable at present , however for all our IHG Rewards members it will be come free from the summer onwards, membership is not chargeable and has many other benefits also. I do hope... More

Bath, United Kingdom
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here so that we had easy access to the city centre for a concert at St David's Hall. It is a perfect location for every aspect of the centre. Car parking is extra but is worth it as after arrival the car is really not needed. Our room was available upon arrival which was great as we were... More

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review, and I am so glad you enjoyed your 'Treat' of a stay. It is lovely to read how well the hotel suited your needs and combined with how the team looked after you that makes a great stay. Thank you for choosing us and I do hope we will be able to welcome you back... More

Cardiff, United Kingdom
Top Contributor
94 reviews 94 reviews
57 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here with a friend for one night on a weekend in February. I've stayed at this hotel before and so when we wanted a base for a night out in Cardiff, it seemed a good choice. Location-wise, you're right in the heart of the city (2 min walk to St. Mary's Street for bars etc., another 2 mins further... More

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you very much for you review on our hotel following your recent stay. Thank you also for choosing us to stay with for your mini city break. Your comments are most valuable to assist us in maintaining our high standards, and some of the points you have raised we will certainly look into. I am glad that the team... More

Canterbury, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this holiday lots of times, whilst the rooms are a little tired and in need of an upgrade, its clean and warm. Bar area and food are nice, staff great. Perfect location for the city centre and and sports event you are attending

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am very pleased to hear you had a comfy stay with us and found the staff great which is our pride of course. Thank you for the feedback re the room condition, and you will be pleased to learn that we are continuing with room refurbishments as the year progresses. Thank you for choosing us to stay with ,... More

Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here overnight whilst going to the theatre. Having stayed in Holiday Inn at Taunton which was the worst experience I have encountered with staff attitude at any hotel. The staff here were excellent friendly and couldn't do enough to make the stay a pleasure. Unfortunately it wasn't enough to keep my loyalty to IHG and will be staying at... More

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am really glad that you enjoyed your stay with us , and knowing the Taunton hotel personally as well as the team there, I am sure it was a isolated lapse in their normally high standards. I would sincerely wish that your preference stays with our brand and would be only to pleased to assist with any forward booking... More

Been to Holiday Inn Cardiff City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Cardiff City Centre

Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Holiday Inn Cardiff City Centre Hotel
Holiday Inn Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales
Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#21 Family Hotel in Cardiff
#23 Business Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Official Description (provided by the hotel):
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Priceline, Expedia, Orbitz, Hotels.com, Agoda, TripOnline SA, Venere and Otel so you can book your Holiday Inn Cardiff City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Cardiff City Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.