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All 81 Cardiff hotels

Holiday Inn Cardiff City Centre

3.0 of 5 Hotel   |   Castle Street, Cardiff CF10 1XD, Wales
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68%
Ranked #23 of 81 hotels in Cardiff
A recent review
4 of 5 stars reviewed 1 week ago
Mark C Southborough, United Kingdom
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544 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Tamworth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Four of us, (all adults), booked 2 rooms for 2 nights to stay here for our sons graduation. One of the rooms we were allocated was TINY, which made our stay for 2 nights very uncomfortable and very poor value for money. We did request to be moved to another room, but were told the hotel was full and this... More

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am very sorry that you were not satisfied with your stay, and indeed more so that due to business levels we were unable to move you to a larger room. If you would like to contact me personally I would be most grateful so I may apologise in person, and look into the circumstances around your booking in more... More

Southborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are looking for a city centre venue for a visit to Cardiff look no further. Right opposite the castle and in easy walking distance of the vibrant city centre with its pubs/shops/restaurants. If you have any dreams of watching tv in your room do please be sure to bring a teenager or a PhD in computer science as... More

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review and I am glad that you had a great stay with us. The location as you rightly mention is superb with good access to all elements of the city , yet sat on the edge enjoying lovely views of the river and Bute Park. I am sorry that the TV was a little more complex... More

Reading, UK
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is only a few years old, and whilst not feeling completely new, it does still have a sheen of freshness to it. The room I had was large, modern & well equipped with a nice view towards the 2 rugby stadia and the Taff. Furnishings were in good condition, and had a sold, quality feel to them. The... More

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am glad you had a great stay and that all your needs were met. Our Wifi is chargeable , but standard connection is available as you say to all our Rewards members, this process is free and carries many benefits. Thank you for your review, and I I do hope it is not too long before we have the... More

Lancs
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Thanks to the reception and restaurant staff who made my stay very pleasurable. The restaurant staff are amazing. I was part of a large group who wandered now for breakfast and evening meals at various times. We were always seated together even if this meant moving tables and was inconvenient for the busy staff team. Thanks very much

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review and for choosing to stay with us. I am glad that the team did everything necessary to accommodate your needs and that it made for an enjoyable an memorable experience. I do hope we will have the pleasure of welcoming you back. Kind regards Richard Platts General Manager More

Senior Contributor
21 reviews 21 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

A couple of years ago (June 2012) we had a family tragedy and needed a room for three ladies, late at night (almost midnight) at no notice. We arrived at the hotel and said "Help". There was no room at the Inn they were chocabloc, but the man on reception went several extra miles for us - he phoned around... More

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am very glad we were able to be of service and that it assisted you as it did during a difficult time. Many thanks for your kind words on this review. Kind regards Richard Platts General Manager More

Nottingham, United Kingdom
Top Contributor
145 reviews 145 reviews
29 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here recently on a business trip and found it to be a good business hotel. It's close to the city centre and the stadium and has plenty of parking behind it. Very short walk to the castle too. Staff were lovely and helpful. Breakfast was good and at a reasonable price. Comfy bed and decent air conditioning meant a... More

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am so pleased that you enjoyed your recent stay and that everything was as it should have been to make a great stay. Thank you for mentioning the team, it is nice to hear when their extra efforts leave such a nice impression. Kind regards Richard Platts General Manager More

Dorset, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel had very Comfortable beds with friendly staff, reasonably good sized rooms. In a good location, I would recommend this hotel. The price wwasn't too bad either.will use this hotel in future for sure

Was this review helpful? Yes 2
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review and for choosing us to stay with. It looks like we ticked all the boxes and I am glad you had a great stay. We look forward to welcoming you back to the hotel. Kind regards Richard Platts General Manager More

swansea
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our first impression was good as the staff on reception were efficient and friendly. However our room was disappointingly small and the bathroom was the smallest I have ever encountered in a British Hotel, and also very tired. One of the two lifts was out order, causing frustration. Considering we paid £112 for one night, I felt it was very... More

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review and for choosing us to stay with when in Cardiff recently. I am glad you found the team welcoming, friendly and efficient. I am sorry that you felt the rate you paid did not represent value nor meet your expectations. Please be assured that we do reflect on all our comments and feedback when deciding... More

Stoke-on-Trent
Top Contributor
95 reviews 95 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came for what we hoped was a weekend relaxing visit to a City we've never been to before that turned out to be anything but courtesy of both an inconsiderate inebriated Scotsman banging on the door at 00:30 trying to get in the wrong room followed by some inconsiderate neighbours in the next room who decided it was fun... More

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review, and I am sorry that some other inconsiderate guests spoilt your stay. I was pleased to note however how the team looked after you, and that you intend to return. Please when planning your next stay with us do contact me personally so I may make the arrangements on your behalf. Kind regards Richard Platts... More

Bolton, United Kingdom
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Check in was as always easy peasy quick and straight forward just how it should be. The room was spick and span providing you did not look at the dust at the back of the television. This is the first time we have had fruit left waiting for us which was a nice touch. Nothing much to had be see... More

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for keeping your promise.... It was a pleasure to look after you again and I do hope we have the opportunity to do so in the future. Thank you for your review and continued custom. kind regards Richard Platts General Manager More

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Additional Information about Holiday Inn Cardiff City Centre

Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales

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Amenities

Bar / Lounge Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style
#21 Business Hotel in Cardiff
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 
Number of rooms
157

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