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Holiday Inn Cardiff City Centre

3.0 of 5 Castle Street, Cardiff CF10 1XD, Wales
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Holiday Inn Cardiff City Centre
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Holiday Inn Cardiff City Centre
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656 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Devon, UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Breakfast selection was really good, my partner said that it was much better than Holiday 'Express'. Room was clean and comfortable and a view overlooking Cardiff castle was fantastic. Really huge window. The check-in foyer was very smart and efficient and they allowed us to check in early as our room was available.

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you so much for a fabulous review. Lots of use of the word 'great ' in your title, which is lovely to read. I was really pleased to note how much you enjoyed our breakfast, and like many others have commented upon the views over Bute Park and the Castle are indeed lovely. The team will be thrilled that... More 

Northamptonshire, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Looked at most Hotels in Cardiff before choosing this one for location, parking and price (not necessarily in that order). The hotel staff were friendly and efficient; they had manged to get us two rooms (a twin and a double) next to each other. The hotel is getting a bit old so the fixtures are somewhat dated (80's/90's), but the... More 

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for choosing to stay with us and for taking the time to post your review. I am really pleased you had a great stay with us and that the team looked after you well. It seems from all our recent reviews that our pancake machine is as popular as ever! I do hope that you will be back... More 

Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Conveniently located near the castle and town centre. Parking is available for £10 for 24 hours. Warm room. Nice powerful shower with complimentary bath gel and shampoo. Bit stingy with the milk (only 4 cartons) Good basic accommodation.

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you very much for your review. I was pleased to note that you had an enjoyable stay with us. I do hope that next time in Cardiff you will return to stay with us. Kind regards Richard Platts General Manager More 

Bray, Ireland
Contributor
11 reviews 11 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed a Holiday Inn Cardiff , Great location facing Cardiff Castle but shame the traffic seems non-stop. Stayed on 5th floor so expected a nice relaxing night ,,,Not So, All i heard for the whole night was the noise from cars and buses going up and down the high street. On the 2nd night i tried ear-plugs, but yet again,... More 

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review, I am sorry that the city bustle disturbed your stay. If you are coming to Cardiff again, please do contact our in house reservations team, and they will make all the arrangements, also ensuring that we allocate you a room with great views of the Stadium, which is quieter than the street facing side. I... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Quick check in Friendly staff Good price at the bar Central location Comfy beds Great view ( room 525) Negative is 9.30AM breakfast finishes ( I would of loved a full breakfast ) maybe my fault waking up at 9am? However found at great place for a late cooked breakfast-sorry can't remember the name of the place! Have fun

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Some great comments on your review, thank you very much. Especially the 'friendly staff' this is the most important one we feel. I do look froward to welcoming you back. Kind regards Richard Platts General Manager More 

Abingdon, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

The hotel has great views of the river and millennium stadium. Surprisingly, we had no trouble with noise as the hotel is only 2 minute walk from the city centre. Our room was very clean and the bed very comfy, had a great nights sleep. A special thank - you to Margaret for being incredibly friendly and efficient.

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review, and I am glad that you enjoyed your stay. I shall ensure Margaret is thanked personally for making your stay memorable. I do hope we have the pleasure of welcoming you back again soon. Kind regards Richard Platts General Manager More 

Tipton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Fantastic location 5 minute walk from the centre. We had a lovely clean room with a view of the park and river. breakfast was awesome so much selection and the pancake machine is brilliant only annoyance was having to payb £10 a night to park your car

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am very pleased to hear how much you enjoyed your stay and that the hotel facilities complimented the great access to the city centre. Although parking is chargeable at the hotel we are very competitively priced for a city centre location. Thank you very much for your review and I do hope we can welcome you back in the... More 

Hampshire.ENGLAND
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Four nights Tuesday to Saturday at a bargain price, what's not to like? Evening meal on the first night was satisfying and the daily breakfasts more than ample. Pancake making was a pleasant experience and very tasty. Enjoyed the view of the Arms Park from bedroom. Very convenient for all that Cardiff has to offer. Helpful, cheerful staff make a... More 

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review and it is lovely to hear how welcoming the team were. I really liked your comment about returning, that is exactly what we want to hear. We look forward to welcoming you back Kind regards Richard Platts General Manager More 

Watford, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Just arrived for a two night stay and tried to connect to the hotel wifi. Having logged my details and guest status I was outraged to discover that use of wifi is chargeable! Amazing, considering you can get free wifi in pretty much any pub or commercial establishment inc hotels around the world these days. Oh well, maybe it's a... More 

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review. The WiFi is chargeable for some services, however access is complimentary for all IHG Rewards guests as a brand standard. IHG Rewards is free to join and holds many other benefits. The WiFi benefit is instant when joining. I do hope that when next staying in one of our hotels we can assist and enable... More 

London, United Kingdom
Top Contributor
83 reviews 83 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good place to stay if visiting Cardiff. it is handily located for the castle and national museum, the Millennium Stadium and the centre of town. Staff are unfailingly courteous and friendly. The breakfast will set you up for the day!

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review, and I was so pleased to read what a great impression the team left with you...as well as the breakfast. I do hope we have the pleasure of welcoming you back. Kind regards Richard Platts General Manager More 

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Additional Information about Holiday Inn Cardiff City Centre

Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales
Hotel Style:
#18 Business Hotel in Cardiff

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