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All 82 Cardiff hotels

Holiday Inn Cardiff City Centre

3.0 of 5 Hotel   |   Castle Street, Cardiff CF10 1XD, Wales
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68%
Ranked #23 of 82 hotels in Cardiff
A recent review
3 of 5 stars reviewed yesterday
Jackie K
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  • Reviews (546)
  • Photos (122)
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  • Room tips (150)
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546 people have reviewed this hotel

Traveler rating
    137
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    128
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81
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Had a room on overlooking Millenium Stadium but it was so windy the noise kept me awake(I think it was to do with being on a corner)I nearly asked to be moved but was not staying for long.The room was clean but had a funny smell,a bit like stale smoke.Basic.Breakfast was good.Had a lovely meal in the restaurant.Ideally situated for... More

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Top Contributor
67 reviews 67 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here for a night on my own in a twin room whilst visiting friends. Good sized room and bathroom, both very clean and lovely, white fluffy towels. All public areas are very clean & modern. Staff very friendly & efficient. The bar on the Saturday night had a good atmosphere. Location perfect for Cardiff city centre and all it... More

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Cardiff
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Lovely hotel, good location, great room very clean and modern. Big beds with soft or hard pillows which were a choice. I am not a big breakfast eater so wanted tea and toast delivered by room service in the morning, but this couldn't be done. We would have to get up and go to the bar to get it. We... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review, and I am glad that overall you had an enjoyable stay. I am a little mystified at why we were not able to deliver your requested breakfast to your room, all the rooms have a breakfast card for a guest to order from should they require breakfast in their room, and included in the options... More

Tamworth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Four of us, (all adults), booked 2 rooms for 2 nights to stay here for our sons graduation. One of the rooms we were allocated was TINY, which made our stay for 2 nights very uncomfortable and very poor value for money. We did request to be moved to another room, but were told the hotel was full and this... More

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am very sorry that you were not satisfied with your stay, and indeed more so that due to business levels we were unable to move you to a larger room. If you would like to contact me personally I would be most grateful so I may apologise in person, and look into the circumstances around your booking in more... More

Southborough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are looking for a city centre venue for a visit to Cardiff look no further. Right opposite the castle and in easy walking distance of the vibrant city centre with its pubs/shops/restaurants. If you have any dreams of watching tv in your room do please be sure to bring a teenager or a PhD in computer science as... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review and I am glad that you had a great stay with us. The location as you rightly mention is superb with good access to all elements of the city , yet sat on the edge enjoying lovely views of the river and Bute Park. I am sorry that the TV was a little more complex... More

Reading, UK
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is only a few years old, and whilst not feeling completely new, it does still have a sheen of freshness to it. The room I had was large, modern & well equipped with a nice view towards the 2 rugby stadia and the Taff. Furnishings were in good condition, and had a sold, quality feel to them. The... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am glad you had a great stay and that all your needs were met. Our Wifi is chargeable , but standard connection is available as you say to all our Rewards members, this process is free and carries many benefits. Thank you for your review, and I I do hope it is not too long before we have the... More

Lancs
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Thanks to the reception and restaurant staff who made my stay very pleasurable. The restaurant staff are amazing. I was part of a large group who wandered now for breakfast and evening meals at various times. We were always seated together even if this meant moving tables and was inconvenient for the busy staff team. Thanks very much

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review and for choosing to stay with us. I am glad that the team did everything necessary to accommodate your needs and that it made for an enjoyable an memorable experience. I do hope we will have the pleasure of welcoming you back. Kind regards Richard Platts General Manager More

Senior Contributor
22 reviews 22 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A couple of years ago (June 2012) we had a family tragedy and needed a room for three ladies, late at night (almost midnight) at no notice. We arrived at the hotel and said "Help". There was no room at the Inn they were chocabloc, but the man on reception went several extra miles for us - he phoned around... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am very glad we were able to be of service and that it assisted you as it did during a difficult time. Many thanks for your kind words on this review. Kind regards Richard Platts General Manager More

Nottingham, United Kingdom
Top Contributor
145 reviews 145 reviews
29 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here recently on a business trip and found it to be a good business hotel. It's close to the city centre and the stadium and has plenty of parking behind it. Very short walk to the castle too. Staff were lovely and helpful. Breakfast was good and at a reasonable price. Comfy bed and decent air conditioning meant a... More

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am so pleased that you enjoyed your recent stay and that everything was as it should have been to make a great stay. Thank you for mentioning the team, it is nice to hear when their extra efforts leave such a nice impression. Kind regards Richard Platts General Manager More

Dorset, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel had very Comfortable beds with friendly staff, reasonably good sized rooms. In a good location, I would recommend this hotel. The price wwasn't too bad either.will use this hotel in future for sure

Was this review helpful? Yes 2
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review and for choosing us to stay with. It looks like we ticked all the boxes and I am glad you had a great stay. We look forward to welcoming you back to the hotel. Kind regards Richard Platts General Manager More

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Additional Information about Holiday Inn Cardiff City Centre

Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales

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Amenities

Bar / Lounge Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style
#20 Business Hotel in Cardiff
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 
Number of rooms
157

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