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Holiday Inn Cardiff City Centre

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Castle Street, Cardiff CF10 1XD, Wales
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Holiday Inn Cardiff City Centre
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Holiday Inn Cardiff City Centre
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695 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chester, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Holiday Inn is ideally situated in the City Centre It is a well run hotel .the staff are very friendly nothing is too much trouble for them. The restaurant is well organised and efficiently run The quality of the breakfast is first class with considerable choice The waitress JAQUIE was pleasant and so energetic she identified your needs and... More 

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We recently visited Cardiff and as usual we booked Holiday inn as they have good sized room for a family of four. The staffs in Cardiff city centre are excellent. When we arrived the room was not ready there was a delay of 15 minutes. But they welcomed us in a very good way and offered us free drinks during... More 

Was this review helpful? Yes 1
Bergen Co., New Jersey
Top Contributor
59 reviews 59 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a total of 5 days in early, April. For the 1st 4 days, we had 2 rooms with my mother and 16 & 14 y.o. boys and for the final day, 1 room, just with the boys. Every member of staff was very pleasant and helpful, although, as mentioned by another reviewer, I would have appreciated being... More 

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Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

On arrival, not being told that IHG members get free access to wi-fi, which I later purchased, I checked in. My room was on the 6th floor to the rear, over-looking the stadium. The room was a bit on the small side but had everything I needed. The lamp on the desk and the tall lap beside the creaky wardrobe... More 

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your comments, I am only sorry that you did not have a better time with us during your recent stay. I value your comments on here, however would be grateful if I could pick up on them further with you personally. My email is richard.platts@ihg.com I do look forward to being able to discuss this with you... More 

Solihull, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

On arrival we were checked in with incredibly friendly staff who helped us orientate our selves in the hotel. The room was quite small with a couple of minor details in the bathroom (reflective backing coming off the mirror and the toilet flush was loose but these were very minor observations and the rest of the bathroom, and the room... More 

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I love the title of your review! - may I also take this opportunity to thank you for your time to note all your observations in your review. It was clear you had a lovely stay with us which is what we aim for, and I do hope we have the pleasure of welcoming you back in the near future.... More 

London, United Kingdom
Top Contributor
84 reviews 84 reviews
53 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a well located property, just under a 10 mins walk from Cardiff Central station. I checked in quite late but despite the late hour, was greeted very warmly by Darcie at the reception (should have asked her how she could maintain her energy levels & smile!). While the room was well appointed and quite nice, the property is... More 

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for choosing us to stay with during your recent visit to Cardiff. Your feedback was lovely to read as it highlighted how a team member has had such a positive impact which is something they all value very highly. I shall now go and thank Darcie personally and ensure she is recognised for the great customer service she... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every single person that I came into contact with was so happy, pleasant and helpful. I travel with my work and this hotel really stands out it was clean, breakfast was excellent and my room was quiet and even had a windows that opened much better than having on the air conditioning.

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review and for choosing to stay with us during your recent visit. I am so pleased that the team made such a positive impact on your stay, I do hope that we all have the opportunity to welcome you back. Kind regards Richard Platts General Manager More 

Top Contributor
55 reviews 55 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed here on business a few times now, some good and some not so good. I booked this last minute so was not surprised to be paying 140 pounds for one night. However, I do use a third party to make my reservation who I will contact as upon arrival I was not recognised as an IHg member and... More 

Was this review helpful? Yes 1
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your feedback, I would like to apologise in the first instance that your stay was not up to the standards we pride ourselves on. I would like to get in contact personally to discuss in detail certain elements of your stay, and would be most grateful if you would contact me at: richard.platts@ihg.com My apologies once again.... More 

Bristol, United Kingdom
Top Contributor
116 reviews 116 reviews
13 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

we stayed here for one night. The wedding we were guest at was held in the city hall which was just a pleasant walk through the Castle park and the wedding party was held at the hotel, therefore a very convenient place to stay. It's also perfect for the city centre shopping area and the Millennium stadium. Our room was... More 

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review, I am so glad you had such a pleasant stay with us whilst attending a wedding at City Hall. I do hope next time you have cause to visit Cardiff we can welcome you back. Please pass on our very best wishes to the happy couple. Kind regards Richard Platts General Manager More 

Lytham St Anne's, United Kingdom
Top Contributor
70 reviews 70 reviews
17 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for just one night after watching the football. Got checked in early and was allocated room 603 on the top floor. This had a lovely view across the park and over to the castle. The room had,according to the hotel, been recently refurbished and was very comfortable. Only the tiny bathroom was a negative although the wires and gubbins... More 

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review following your stay at Easter. I am glad that you had a pleasant stay, and thank you for your comments, which are most useful. I have had the TV sets that are wall mounted checked and the wires are all connected safely as they should be, the ones visible were due to a cable tie... More 

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