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All 82 Cardiff hotels

Holiday Inn Cardiff City Centre

3.0 of 5 Hotel   |   Castle Street, Cardiff CF10 1XD, Wales (City Centre)
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Ranked #24 of 82 Hotels in Cardiff
A recent review
4 of 5 stars reviewed 5 days ago
Noel A London, United Kingdom
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575 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Booked 5 rooms for stag weekend. Superb location. Everyone in the group enjoyed the hotel, with reasonable rooms and a very good breakfast. Big bonus having on site car park. The bar could have been open later to serve drinks and snacks

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed for just one night but could happily of stayed longer. Lovely clean room, comfy beds and bedding. In a great location to explore cardiff. We overlooked the road and thought it might be noisy but it wasn't at all. Would definitely stay here again. Big bonus is that it has a car park too.

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for your review of our hotel. Its great to hear that you thoroughly enjoyed your experience staying at Holiday Inn Cardiff City Centre and that you were able to explore Cardiff from out central location. I look forward to welcoming you back to the hotel on your next visit to the Welsh Capital. Kind Regards, Richard Platts General... More

Liverpool
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Great views of millenium Stadium. Good for city centre base for business as good parking at £10 overnight. Rooms OK size, not largest but good facilities and good place to sleep. Good bar which caters for large groups and shows football when on. unless i found good boutique would be happy ofr this to be first choice for Cardiff stays... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for taking the time and sharing your feedback. We appreciate your kind words regarding our location, bar and facilities. I look forward to welcoming you back to the hotel when you are next visiting the area. Yours sincerely, Richard Platts General Manager More

Chicago, Illinois
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was in Cardiff a year ago for business trip. Stayed in this hotel and quite delighted. Convenient, comfortable, with reasonable price. I did not need anything fancy, just a place to sleep. This hotel serves its purpose.

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for taking the time to leave your feedback following your stay. I am pleased that you have had an enjoyable stay with us. We look forward to welcoming you back to the Welsh Capital in the near future. Kind regards, Richard Platts General Manager More

Reading, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my first stay at this hotel though I have stayed at the Express by the bay and I have to admit, when I first went up to floor 6 and got out of the lift, I was a little anxious due to the outdated corridor decor (I'd advise redecorating) but I have to admit I was very wrong.... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. Unfortunately, due to mandatory security surrounding the NATO event it was last minute that we were inform of... More

Birmingham, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here many times,company has deal. I always found the staff to be pleasant especially on reception and bar. Good car parking. Well located. Rooms comfortable and adequate. Breakfast good with variety of choice. Restaurant could be better. Choice on menu or wine list regularly unavailable,have to make second or even third choice on occasion. Staff often usher you into... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for taking the time to leave your feedback following your stay. I am pleased that you have had an enjoyable stay with us and rate our location highly. I have noted your comments regarding the availability on menu and will look into this for you. I look forward to welcoming you back to the hotel when you are... More

Pembrokeshire
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We were relocated to this hotel after being bounced from another due to the security situation with NATO summit. What a service, VERY kind staff on reception understood our needs and made every effort to smooth things over, allocated a fantastic room overlooking the"action". After a good sleep we left early for London, the night security and police lines were... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am very pleased to read that you enjoyed your stay with us at the Holiday Inn Cardiff City, especially during the busy NATO event. It is always a great morale booster to receive comments such as yours and I will be delighted to pass your comments onto the team. I look forward to welcoming you back to the hotel... More

London, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am a regular business traveller and always choose Holiday inn Cardiff.The team here are very well trained and the facilities are perfect for a city centre stay. Rooms are well equipped and the breakfasts are always good

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for taking the time to write your review. It is always great to read such positive comments, I can ensure you that your comments will be passed onto the team. I look forward to welcoming you back to the hotel when you are next visiting the area. Yours sincerely, Richard Platts General Manager More

Ashford
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

After unpacking i had to move rooms due to a faulty TV, the staff were very helpful & supplied me with a free drinks voucher for my trouble. The room & bathroom feel tired & dated although the common areas such as reception & the bar are OK. A good location for nights out in the city or events at... More

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GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Thank you for sharing your feedback from recent stay with us at Holiday Inn Cardiff City Centre. Please accept my apologies for the inconveniences you experienced with regards to the faulty television. Our staff pride themselves on their service recovery and I am please to hear that they were efficient in rectifying this for you. I do hope you will... More

Wolverhampton, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked a Saturday night here and Sunday night in a Holiday Inn in Bristol. Was expecting this room to be far superior to the Bristol one given the extra cost, most certainly not the case. The hotel itself is nice, fab view if your room is at the front of the castle but not so good if you are at... More

Was this review helpful? Yes
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

I am glad that you found the hotel and your room nice, and overall had an enjoyable stay. I have noted that your felt the rate was disproportionate to the room in Bristol, which is difficult to comment upon given the difference in location and day of week for your stays. I do hope that you will use us again... More

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Additional Information about Holiday Inn Cardiff City Centre

Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff > City Centre
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales

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