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Ibis Cardiff Gate

2.0 of 5 Malthouse Ave | Cardiff Gate Business Park, Pontprennau, Cardiff CF23 8RA, Wales
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Ibis Cardiff Gate
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Ibis Cardiff Gate
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342 reviews from our community

Traveler rating
    81
    146
    73
    19
    23
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68
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60
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here last year and it was very cheap for 3 nights but it was very good and was impressed, cheaper than the hotels in central cardiff. Clean tidy and all you could want. You get what you pay for, obviously ibis is a budget chain so expect no frills or extravagance it's Comfortable and we'd most definately stay... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear ''TomGoldfinch29'', Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Cardiff Gate. I look forward to welcoming you back again soon. Kind regards, Daniel More 

Bangor, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

I have only 1 issue with this hotel and that is that the bath towels are rather small and so I had to use 2 towels after having a shower as 1 was too wet to dry all of me (including my hair). The towels were rather thin and one even had several small holes in it.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Traveller ''Esmejones'', Thank you for your commens about Ibis Cardiff Gate, we will look into the issue with towels straight away. Thanks again for sharing your experience and we look forward to welcoming you back again. Best Regards Daniel More 

Ferndown, United Kingdom
Top Contributor
157 reviews 157 reviews
50 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 3 weeks ago

You pay for what you get. Reasonable hotel for the money, stayed here for the first 6 Nations Rugby weekend Wales v England (with an English win). Most Cardiff City hotels were at least twice as much if not more. Good size rooms with clean and comfortable bed. Really quiet as quite close to M4. Staff are superb and 24... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear ''RObbo60_11'', Thank you for your nice review about Ibis Cardiff Gate hotel. I am most delighted that you had an enjoyable stay and we look forward to welcoming you back again. Best Wishes Daniel More 

Manchester, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Positives:- Incredibly comfortable bed and pillow, reasonably priced, spotlessly clean, fair location, very inviting reception and dining area. Negatives:- Poor lighting in bedroom, bathroom showing signs of wear and tear as were decorations and curtains in room, sound insulation between rooms also poor. As mentioned by another reviewer, shower floor is a very serious slip hazard and needs a mat... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Martin G, Thank you for your time to write a review about your experience at Ibis Cardiff Gate Hotel. I am delighted that you found our hotel clean with comfortable beds and welcoming lobby area. I have to confirm, that we try as much as we can to bring the rooms to a better standard. Thank you again for... More 

Cardiff, United Kingdom
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Ice in burgers. Completely unacceptable, receptionist cooked food but admired he cannot cook and he followed instructions!!!! Staff completely clueless and do not understand the concept of customer service.. Do not stay here, there is a reason why it is so cheap and the car park is virtually empty!!! Rather have stayed in a b&b!!!! Completely ruined our weekend.

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Kristian Rees, Thank you for taking the time to tell us about your stay at the ibis Cardiff Gate, we are very disappointed to hear that your experience did not meet your expectations. Please allow me to express once again my sincerest apologies. As explained previously, we have addressed your concerns and we are taking actions to prevent future... More 

Johannesburg, South Africa
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is very clean,good and heater very effective. no noise from the roads. The only negative is that it is situated out of town and if one uses the cab to and from town is can work out quite expensive. The bus sevice runs every hour on the hour and then the last bus is at 23h00..The bus stop... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Gwynmat, Thank you for your nice review about your November stay at the Ibis Cardiff Gate Hotel. I am delighted that you enjoyed it. We look forward to welcoming you back again. Best Regards Daniel More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 24, 2015

Stayed two nights . Shower wasn't great , floor gets slippy very easily . Only given 2 towels for 2 of us for 3 days . Lighting system odd , main light switch turned on all lights including a desk lamp . Tv small . Quite stay , except a neighbouring room could be heard very clearly speaking from there... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Traveller ''Saharasugar'', Thank you for your comments about Ibis Cardiff Gate. I will pass them onto relevant departments. Your feedback is appreciated. Best Wishes Daniel More 

Baldock, United Kingdom
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 11, 2015

Just a one nighter to make sure we were at a funeral on time. Situated just off the motorway was perfect for us, but there was no road noise. Room was clean and heater was effective. Member of staff on Reception made a bit of a faux pas by sending us up to the 1st floor when our room was... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Chris K, Thank you for your comments about your recent stay at Ibis Cardiff Gate. We look forward to welcoming you back again. Best Regards Daniel More 

A TripAdvisor Member
3 of 5 stars Reviewed January 1, 2015

I am actually writing while in the hotel , The hotel is clean , good and actually meet the 3 stars while advertised as only two , I was happy with deal until night shift receptionist started his shift , extremely unfriendly , I greeted him twice as entering the hotel , no responses apart of the proud upset looks... More 

Was this review helpful? Yes 1
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Traveller, Thank you for your comments about our hotel and I am most pleased to hear that we have met your expectations and that you were fully satisfied. Please note that our Night Receptionist might have looked upset, but he is there for our safety and security and he would certainly not enter your room. Thank you again for... More 

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Additional Information about Ibis Cardiff Gate

Address: Malthouse Ave | Cardiff Gate Business Park, Pontprennau, Cardiff CF23 8RA, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Cardiff Gate 2*
Number of rooms: 78
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, TripOnline SA, Priceline, Travelocity, Agoda, Despegar.com, Odigeo and Tingo so you can book your Ibis Cardiff Gate reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ibis Cardiff Gate Hotel Cardiff
Accor Cardiff Gate
Ibis Cardiff Gate Wales
Hotel Style:
#7 Best Value Hotel in Cardiff

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