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Ibis Cardiff Gate

Malthouse Ave | Cardiff Gate Business Park, Pontprennau, Cardiff CF23 8RA, Wales
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372 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kettering, United Kingdom
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here recently the night before a number of business meetings in Cardiff. Only 12 minute drive from the city centre making it a great base for either business or pleasure visits. The hotel itself is, as you'd expect from a budget chain - fairly basic, but the cleanliness and standard of the rooms was great for the amount... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Dean_Ashworth, Thank you for your nice review, I am happy that you enjoyed your stay with us and that you would recommend us further. Best Wishes Daniel More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you're on business expect to be disappointed. The wifi is painfully slow and reminds me of being a kid in the 90s waiting for the aol dial up noise to kick in!!! Please sort it out ibis. Why is it so woefully slow? Sent from 3G in case you wondered!!!

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear MrEMan1, I am really sorry to hear that our WiFi was not up to your expectations. I would like to confirm, that we are in a process in installing fiber optic cables into our hotel to increase the speed of our internet. The works should be finished in next to weeks, so hopefully, during your next visit we will... More 

Norwich, UK
Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was working very near to the area, at the services next door in fact. Secured a room at the hotel at a very good rate and waited till my overnight stay to see what it would be like. Well, I was very very pleased with my stay. Found the hotel without problems, parking is plentiful and free (for guests). Check... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Siddex, Thank you for your nice review about your recent stay at Ibis Cardiff Gate. I am pleased you enjoyed it so much. We look forward to welcoming you back soon. Best Wishes Daniel More 

Horley, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was easy to find, decent location (just off the M4) and the rooms were clean and comfortable. We had a problem with a noisy group in the next room at 2am, but a call down to reception soon sorted it out - with the security guard sorting out the situation quickly and efficiently. Reception were very helpful in... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Chris B, Thank you for taking the time to post a review about your stat at Ibis Cardiff Gate Hotel. I am happy that you enjoyed it and please accept my apologies about the noisy guest you experienced during your night. Thank you again and we look forward to welcoming you back again. Best Wishes Daniel More 

Arbroath, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were sent here for the night after our flight was cancelled and there wasn't another flight that day. The twin room we were given was very nice and spacious and we were provided with dinner at the Toby Carvery across the road. Breakfast was excellent. A great variety of food. It made our unexpected extra nights stay in Cardiff... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Rachel J, Thank you for your nice review about Ibis Cardiff Gate. I am glad you enjoyed the room and that you liked our breakfast. I hope everything worked out for in the end with your flights. Best Wishes Daniel More 

Hereford, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is the second time of staying at this hotel due to business on the business gate park and I have to admit it was much improved since my last stay. The hotel appears to have been recently re decorated. The room was adequate The breakfast room much improved in its cleanliness. Even the food appears to have had a... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Mitchcort, Thank you for taking the time to post a review about your stay at Ibis Cardiff Gate. I am pleased that you liked the changed we have recently made and we look forward to welcoming you back again soon. Best Wishes Daniel More 

Guildford, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 14, 2015

This hotel is clean and good value for money. However, it has a very depressing feeling about it, and I would not wish to stay more than one night. The Receptionist was helpful in finding a room to suit us, which we appreciated. The cafe has a very limited choice of stodgy food that probably goes ping! before it arrives... More 

Was this review helpful? Yes 1
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Vanessa W, Thank you for your comments and feedback. Best Wishes Daniel More 

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