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Ibis Cardiff Gate

#28 of 76 Hotels in Cardiff
GreenLeadersBronze level
Malthouse Ave | Cardiff Gate Business Park, Pontprennau, Cardiff CF23 8RA, Wales
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1 room 1 adult
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Ibis Cardiff Gate
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425 Reviews from our TripAdvisor Community

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Fleetwood, England, United Kingdom
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I wanted to give place a good report. Clean enough, not too noisy, rooms comfy, bathroom clean and useable and the price was ok. However the staff didn't seem on the ball and got really confused with our block bookings. The thing that really confused me is that the night staff went to one of our parties rooms in the... More 

Helpful?
Thank Tony P
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Tony P. Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Could you please kindly contact me on h3159-gm@accor.com or by phone on 02920733222 to discuss this further. Kind regards, Daniel General Manager More 

Telford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for a short weekend with my partner, I found this on LateRooms.com alot cheaper than it would be to stay in a premier in like what my partner is used to. We arrived and the man at reception was extremely polite and checked us in, our room was of a decent size and was spotless on arrival, double... More 

Helpful?
Thank bexmorgan78
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Bexmorgan78, Thank you for your kind comments and compliments, I will share them with my team – I am delighted that you enjoyed your stay and I look forward to welcoming you back again in December. Kind regards, Daniel More 

Josselin, France
1 review
5 of 5 stars Reviewed 4 weeks ago

There is nothing that this budget hotel is lacking. We expected basic but received first-class accommodation and service. Nothing was too much trouble for the staff, 24hour coverage. One of the few hotels to accommodate and welcome a dog. Spotlessly clean and fantastically located for visiting Cardiff.

Helpful?
Thank rich d
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Rich D, Thank you for nice review about your recent stay at Ibis Cardiff Gate. I am delighted that you enjoyed it and we look forward to welcoming you back soon. Best Wishes Daniel More 

London
Level Contributor
110 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There was nothing out of the ordinary for this Ibis hotel, the reception service was good without being excessive, and I got two free drinks vouchers as part of my status with Accor. The room was good - clean, few signs of wear and tear but nothing that I would have not expected in an Ibis. I didn't stop for... More 

Helpful?
Thank plunet
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Plunet, Many thanks for your nice review about Ibis Cardiff Gate. I will share your comments with my team. Thank you again and I look forward to welcoming you back soon. Best Wishes Daniel More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 15, 2015 via mobile

Welcoming staff, great price and brilliant location for access to all areas of Cardiff. Comfy beds, brilliant self-serve breakfast, convenient for shops, and Toby Carvery on adjoining site a few minutes walk away.

Helpful?
Thank david jones2211
Daniel M, Generální ředitel at Ibis Cardiff Gate, responded to this review

Dear David Jones, Thank you for your nice review about Ibis Cardiff Gate Hotel. I'm glad you had a great stay. We look forward to welcoming you back soon. Best Wishes Daniel More 

anglesey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 9, 2015

we stayed here for 2 nights and were really rather impressed. Room was spacious and clean and the bed was very comfortable. The only down side was mildew on the tiles and silicone in the shower area. The breakfast was really good with plenty of choice and all the staff were very helpful and polite. We will certainly use this... More 

Helpful?
Thank chrisandhelen
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Chrisandhelen, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. I will pass your comments about the silicone onto my maintenance team. Kind regards, Daniel More 

Portsmouth, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2015

The hotel is very conveniently just situated off the M4 which makes it an excellent base for exploring South Wales. The staff were very friendly and welcoming and made sure the parking was sorted out ok. The room was clean and had everything needed for a stay. Although overlooking the services, there was hardly any noise heard from there and... More 

Helpful?
Thank Laura12539
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Laura12539, Many thanks for your nice comments about your recent stay at the Ibis Cardiff Gate hotel. I will share your comments with my team. Thank you again and we look forward to welcoming you back soon. Best Wishes Daniel More 

2 reviews
3 of 5 stars Reviewed November 29, 2015 via mobile

Overall the hotel wasn't a bad place to stay, especially for £65 for 2 nights for a double room. The room was a nice size and the shower was pretty good, although I had to keep my shampoo and shower gel on the floor, which is a pain for a tall guy like me. There was a TV with Freeview... More 

Helpful?
Thank Lee E
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Lee E, Many Thanks for your comments, I will share them with my team. Best Regards Daniel More 

Derby, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 17, 2015

This hotel is great value for money. It is basic but clean and functional. We arrived at 11am and were allowed to check in, the staff on reception sought out a room that was ready to enable us to do this. The hotel was free from traffic noise but unfortunately there we were woken in the night by other guests... More 

Helpful?
1 Thank Catherine M
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Catherine M, Many thanks for your nice review about Ibis Cardiff Gate. It is always a pleasure to receive a positive comments. I look forward to welcoming you back soon. Best Wishes Daniel More 

Bournemouth
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 1, 2015

Faultless in all respects. First time staying in this hotel on business and certainly wont be the last. Welcoming front of house staff who appear to enjoy their jobs. Reception and indeed all areas spotlessly clean and well maintained. Rooms functional with incredibly comfortable beds. Breakfast very good. Hot and well cooked. Good choice and nicely presented. All in all... More 

Helpful?
Thank John R
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

John R, Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Cardiff Gate. I look forward to welcoming you back again soon. Kind regards, Daniel More 

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