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Ibis Cardiff Gate

Malthouse Ave | Cardiff Gate Business Park, Pontprennau, Cardiff CF23 8RA, Wales
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Ibis Cardiff Gate
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384 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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    (103)
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london
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed in many IBIS hotels and was surprised this hotel does not provide hand towels. Also the phone in room do not have inter room dialling facility. We went in group and change of plan in our itinerary meant had to go to reception around midnight, which was not manned. Eventually had to visit rooms of all our group to... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Guest ''Ukcouple69'', Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Daniel More 

Kuwait City
Level Contributor
172 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've had many satisfactory stays at this location - Ibis Cardiff Gate... you get what you pay for - a budget hotel conveniently located within half mile of the M4 and handy for travelling into Cardiff and Newport. Whilst it may be comparably a budget chain, for the circa 50-55GBP a night you get free wifi, free parking, a comfy... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Patrick Jones, Thank you for your nice review about Ibis Cardiff Gate I am delighted that you have enjoyed all your stays. I will share your comments with my staff. We look forward welcoming you back again. Best Wishes Daniel More 

Frome, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed three nights over the weekend. Quiet room on the ground floor which was clean and provided everything we needed with a super comfy bed. Excellent breakfast each morning which set us up for the day ahead. Friendly and very helpful staff and nothing was too much trouble. We would certainly stay here again and great value for money. Thank... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Guest, Many Thanks for your nice review about your recent stay at Ibis Cardiff Gate Hotel. I am delighted that you enjoyed your stay and breakfast every morning. I will share your comments with my team. We look forward to welcoming you back again soon. Best Wishes Daniel More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I arrived at approx 22:00, when i checked in there were a group of youngish guys hanging round the pool table. The bar area wasn't up to much so I decided to go to my room. I popped t the bar and bought a beer to have in my room, as i walked down the corridor, the room (I assume)... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear James T, Thank you for posting comments about your stay at Ibis Cardiff Gate. Please allow me to express my sincerest apologies about other guest smoking. We do everything we can to avoid this happening, but we cannot control every single guests behavior in their bedrooms. You mentioned that room was dirty. In order to take appropriate actions I... More 

Travelers are raving about these Cardiff hotels

Preston, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed just the one night, but superb accomodation. Quiet room, good free WiFi and free parking. By the Services off the M4 but no problems for access into Cardiff or other areas local that I was visiting on business. Staff we're excellent and not the robots encountered in other places. Well done Ibis I'll be back again.

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear John B, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Daniel Mlcousek More 

UK
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Found the hotel was suitable for us, as it was just of the m6 and perfect for where we were traveling to. Was able to check in early, which was brilliant. Only down side is we booked a family room, but only got a double room. Room was clean and useable. Housekeeping provided items in a bag hanging on our... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Traveler0510UK, Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Cardiff Gate. I look forward to welcoming you back again soon. Kind regards, Daniel More 

Ulverston, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were well aware on booking this hotel that it was no palace. To be fair it was ok for our purposes (a stag do of late 30s chaps.) The pros... There was a bar with pool table. The hotel was reasonable convenient for the city centre ( around £12-15 in a taxi.) The rooms were clean. There was a... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear James H, Many thanks for your comments., we can assure you that the cold water issue is being looked into and will be dealt with accordingly. Kind regards, Daniel, General Manager More 

USA
Level Contributor
60 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First the location is quite good. It is very close to the M4, and right on a neat little service station with a Starbucks and a Waitrose mini supermarket. The car parking is free and there is an electronic parking permit system. You just give them your reg number. The lobby is nice. The staff mainly seemed fine although one... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear ZBTUsa, Thank you for your comments about Ibis Cardiff Gate, we will certainly look into the things you highlighted. Best Wishes Daniel More 

Windsor, United Kingdom
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed here for 2 nights and it was awful. I witnessed a crime outside the front which was reported to the police so my evening was spent giving statements. It's right next to the service station so you have trucks and boy racers driving through all night. It also seems to be a haven for domestics as I heard... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear CamMcK I am really sorry to hear that your stay was not up to expectations. I would like to confirm, that we are certainly not a crime HOT SPOT (as it appeared to you after one visit), we are actually placed in a very quiet residential and business area. The problem you experienced was very much out of keeping... More 

Halifax, West Yorkshire
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked two double rooms at £89 each as was attending the Speedway Grand Prix at the Millenium Stadium. The cost of the Ibis at Cardiff gate was upto £100 cheaper than some similar hotels in the city centre, therefore, the £15 taxi each way made it a cheaper alternative. The rooms are looking a bit dated now and not the... More 

Was this review helpful? Yes
Daniel M, General Manager at Ibis Cardiff Gate, responded to this review

Dear Traveler ''CheekyRed' Thanks for your review, I am please that you enjoyed Ibis Cardiff Gate. We look forward to welcoming you back soon. Best Regards Daniel More 

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