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Ibis Cardiff

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Traveler (213)
Room & Suite (81)
Dining (26)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#35 of 66 hotels in Cardiff
Location
4.4
Cleanliness
4.1
Service
4.0
Value
3.9
GreenLeaders Bronze level
With free WI-FI throughout, a 24 hour reception, the Ibis Cardiff hotel boasts an ideal location in the centre of the capital of Wales. Only 500 m from the railway station and 20 km from the airport, the hotel is just a few minutes walk from Cardiff Castle, the shops of Saint Mary Street and the Millennium Stadium. In order to get the best car park rates, please make sure that you come to the reception first (there is a lay-by area where you can leave your car), so that you can do the check in and leave your bags. We will then explain you how to get to the car park we recommend, at £5 for 24 hours, and it's just 3 minute walk from the hotel.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast buffet
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Ironing service
Wifi
Snack bar
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Room features
Air conditioning
Housekeeping
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish, Italian, Polish and 1 more
1,501Review29Q+A100Room tips
Traveler rating
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Peter S wrote a review Jul 2022
Leamington Spa, United Kingdom9 contributions9 helpful votes
We booked this hotel in February 2022, 1 double room, 1 twin room. 2 weeks before arrival date I received a call to say 'hotel closed' and with no other options we were transferred to another hotel - Sleeperz! We couldn't find any parking so stopped at Sleeperz reception where they gave us a postcode for the Satnav - Turned out to be a private BBC staff car park! Eventually we found a space in the Station Car Park. Back to Sleeperz, where they informed us their twin rooms have bunk beds - great news for us in our late 60's! Eventually they found us a double room. The 5 storey building had just 1 lift, often being used by cleaning staff to take bedding, equipment etc., etc, up to various floors. The inclusive breakfast was certainly not up to the Ibis 'red' standard we have been used to. All in all, not a like-for-like swap we were promised when we accepted the booking. I base my scoring below based on the fact that the Ibis let us down and did not provide like-4-like.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marc Lock, General Manager at Ibis Cardiff
Responded Aug 10, 2022
I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lee W wrote a review May 2022
Swansea Bay, United Kingdom4 contributions4 helpful votes
Just been rung and informed my booking is being cancelled as the venue is closing for a year. But on a plus side They have arranged it to be moved over to the Ibis budget a slightly further walk to the venue we are attending for 2 nights, Just awaiting email (1 hr so far) with confirmation the alternative is booked in
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marc Lock, General Manager at Ibis Cardiff
Responded May 16, 2022
I am really sorry to hear that your experience was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Harley Q wrote a review May 2022
1 contribution3 helpful votes
Ok so booked here for end of month to have reservation cancelled yes with no explanation. So using my brain I contacted the hotel to ask what had happened to be told the hotel is closing for a year due to a government contract! ?? Interesting…. So understand and now booked another hotel happy days! These things happen I’m sure.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marc Lock, General Manager at Ibis Cardiff
Responded Aug 10, 2022
I am really sorry to hear that your experience was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Clive B wrote a review Apr 2022
Lanivet, United Kingdom6 contributions9 helpful votes
Thank you IBIS Hotels, October 2021 as soon as I'd made reservations to the Speedway GP in Cardiff I made a reservation to the IBIS Cardiff Central for two nights. Now less than 24 hours ago I got an email advising me the booking had been cancelled! last evening I spent charging around (electronically) trying to secure an alternative, well I succeeded at a cost of a further £82! My limited knowledge suggests that was not legal to break a contract (certainly not ethical). I will be on the phone to Cardiff Trading Standards on Monday!
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marc Lock, General Manager at Ibis Cardiff
Responded May 3, 2022
I am really sorry to hear that your experience was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Foodie20213 wrote a review Apr 2022
21 contributions34 helpful votes
Hotel cancelled my stay with absolutely no contact. I had to chase them for an explanation - terrible customer service. Not even made the effort to offer alternative accommodation in yhe city as they do own multiple hotels. I'm not severely out of pocket as I'd booked very early to obtain a cheaper rate. Won't be using this company again.
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip: Avoid booking here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Marc Lock, General Manager at Ibis Cardiff
Responded May 3, 2022
I am really sorry to hear that your experience was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul R wrote a review Apr 2022
1 contribution2 helpful votes
Hotel cancelled my booking without informing me. I called and they told me it was cancelled by the government. The only notice I had was a refund from bookings.com. The hotel didn't even have the decency to contact me to let me know so I could make different plans. My stay was planned in a fortnight so not great.
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Marc Lock, General Manager at Ibis Cardiff
Responded May 3, 2022
I am really sorry to hear that your experience was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LanghamK wrote a review Apr 2022
3 contributions2 helpful votes
Made a booking months ago for a weekend stay in September and today my room was just cancelled by the hotel via booking.com with no explanation. Rang the hotel and was told that they have cancelled all customer bookings because they have been contracted out to the Government for the rest of the year? Thanks Ibis for ruining my planned weekend away and thanks Boris!
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Marc Lock, General Manager at Ibis Cardiff
Responded May 3, 2022
I am really sorry to hear that your experience was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GavinLeigh wrote a review Apr 2022
5 contributions7 helpful votes
Made a booking in December 2021 for June 2022. The booking has been cancelled today, rang the hotel to be told its been booked out for the year. Asked to speak to a manager, the manager contacted me back to say the hotel isn't open and is closed for a year. This was decided Thuraday just gone. Shocking attitude. Will be escalating this further up. Really not good enough. First and last time I ever book with Ibis.
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Giorgia wrote a review Apr 2022
Calne, United Kingdom61 contributions56 helpful votes
Stayed here due to the location. We were seeing a concert in the Motorpoint arena and this was the closest hotel. You get what you pay for however I’ve paid less for a travel lodge and had a much better feel/comfortable night. The pillows were horrendous, woke up with awful neck and back pain. Location was brilliant, just across the road from the arena and from St David’s shopping centre. I believe the train station is a short walk also. We had a room on the second floor looking out to the street and when the window is closed you can’t hear anything. Room was basic, flooring was disgusting. No underlay at all so felt like you were walking on concrete. Shower functional. Liked the TV, it swivelled so you could move it in the direction you were sat/led. Tea and coffee facilities standard. Tea wasn’t nice. What I did really like was the aircon/fan device they had. I hate being too hot or cold in a room so it was great to be able to control that.
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip: No parking on site. NCP Rapport car park just across the road
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marc Lock, General Manager at Ibis Cardiff
Responded May 3, 2022
I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02920 649250. Kind regards Marc Lock
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel F wrote a review Apr 2022
Caldicot, United Kingdom80 contributions43 helpful votes
This budget hotel was perfect for what we needed it for, cheap, clean, friendly and ideally situated for Motorpoint Arena. A short walk from Cardiff Central Station with shops and restaurants on the doorstep. We were on the train track side of the hotel but don't recall ever hearing a train during the night. We were on the ground floor right by the main entrance so were woken briefly in the early hours by a drunken guest, but not the hotels fault. We did not have breakfast so cannot comment on the food. Would stay again.
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marc Lock, General Manager at Ibis Cardiff
Responded May 3, 2022
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Marc Lock
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
ibis cardiff hotel cardiff, cardiff ibis
LOCATION
United KingdomWalesSouth WalesCardiffCity Centre
NUMBER OF ROOMS
102
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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IBIS CARDIFF - Prices & Hotel Reviews (Wales)

Frequently Asked Questions about Ibis Cardiff
Which popular attractions are close to Ibis Cardiff?
Nearby attractions include Exitus Escape Rooms (0.2 miles), The Dead Canary (0.09 miles), and Lab 22 (0.2 miles).
What are some of the property amenities at Ibis Cardiff?
Some of the more popular amenities offered include free wifi, breakfast buffet, and reduced mobility rooms.
What food & drink options are available at Ibis Cardiff?
Guests can enjoy a snack bar during their stay.
Is parking available at Ibis Cardiff?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Ibis Cardiff?
Conveniently located restaurants include Ciliegino Restaurant, Bigmoose Coffee Company, and Fresh the Baguette Bar.
Is Ibis Cardiff located near the city center?
Yes, it is 0.6 miles away from the center of Cardiff.
Which languages are spoken by the staff at Ibis Cardiff?
The staff speaks multiple languages, including English, Spanish, Italian, Portuguese, and Polish.
Are there any historical sites close to Ibis Cardiff?
Many travelers enjoy visiting Insole Court (2.5 miles), St Lythans Burial Chamber (4.6 miles), and Mansion House (0.4 miles).
Is Ibis Cardiff accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.