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All 82 Cardiff hotels

Ibis Cardiff

2.0 of 5 Hotel   |   Churchill Way, Cardiff CF10 2HA, Wales
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Ranked #29 of 82 hotels in Cardiff
A recent review
4 of 5 stars reviewed 2 days ago
Rhiannon J Merthyr Tydfil, United Kingdom
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592 people have reviewed this hotel

Traveler rating
    102
    273
    134
    43
    40
See reviews for
68
233
85
87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Merthyr Tydfil, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is the second time we have stayed here and the customer service was just as good as what it was last time. We brought the car this time and were pleasantly surprised that it was only £6.10 for 24hrs. Be aware though that the car park they recommend is not attached to the hotel and is a fair walk... More

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Bristol, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

A group of us stayed at the Ibis Cardiff over a weekend to celebrate my Fiancé's 21st birthday. The hotels location is ideal. Opposite the motor point arena and within walking distance of the city centre with all it's shops and nightlife. The staff on reception were fantastic and we couldn't fault them, however, the quality of the rooms and... More

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IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review

Dear 'luke S'. Thank you very much for your feedback. I noted your comments regarding housekeeping and decoration. Please accept my sincere apologies. Thank you for letting me know, so I can now go back and speak to the team on duty. I hope to welcome you in the future. Kind Regards, Jacek More

Newton Abbot, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Staying at the Ibis hotel for a couple of nights. Great location: across the road from the motorpoint arena, close to lots of bars/ restaurants and walking distance to the city and train station. Lovely welcome, clean bathroom pod, comfy beds, little noisy next to the trainline but also a shame the cleaners can't make the bed to an exceptable... More

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IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review

Dear 'nmorgan91'. Thank you very much for your comments. I am happy that you found our Team to be welcoming and enjoyed sleep in our Sweet Bed by Ibis. I noted your comments regarding housekeeping. Thank you for letting me know so I can now go back and speak to them in person. I hope you will give us a... More

York, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Paid £189 for 3 nights in a city centre isn't too bad I don't think. The hotel was easy to get to (I drove) and though I didn't go shopping didn't seem to far from the central shops. Parking was available at an NCP round the corner at £6 for 24 hours. Though dropping bags off before hand is a... More

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IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review

Dear 'Born_yorkshire', Thank you for your feedback. I am glad you enjoyed our hotel facilities. I was sorry to hear that you did not like our tuna melt. Thank you for this comment. I will pass it to our Food and Beverage Team. I hope to see you back in the future. Kind Regards, Jacek More

Derby, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We wanted a modest priced hotel convenient for Cardiff Central Station and the City Centre; couldn't have chosen better. 10mins steady stroll from station, 6mins into city. Clean, fresh looking building, Spacious reception and very welcoming staff. Rooms are adequately sized but the crowning glory is the shower room - spacious with large modern shower cubicle and fittings. If I... More

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IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review

Dear 'Maggie M', thank you very much for taking your time and leaving your feedback on here. I am glad that you enjoyed your stay. Thank you for your kind words. It is a pleasure to receive positive comments. I will pass them to my Team who will be delighted to hear you found them welcoming. We look forward to... More

Wales
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I appreciate you get what you pay for, but for £161 for two nights I do not expect to get a towel with stains and holes in it! It would also be nice to have a hand towel along with the bath towel. I note that this very complaint was brought to the hotels attention via another review back in... More

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IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review

Dear 'LottyWales', thank you very much for taking your time and leaving your feedback on here. I am glad that you found our staff polite and efficient and rooms to be clean. But I was sorry to learn that there was a stain on the towel. I also noted your comments regarding stains. Thank you for letting me know as... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

There were four of us staying in two double bed rooms having reserved them the weekend before. Once we were there we paid for our rooms and were informed that check in & out was at 12:00PM midday. We gave our luggage to the hotel who stored them in the staff room free of charge whilst we roamed Cardiff City... More

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IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review

Dear 'JmTng'. Many thanks for taking your time and leaving your thoughts on here. It is always a pleasure to read positive feedback. I will certainly pass your comments to my Team, who will be delighted to know they did good job. Me and my Team look forward to welcoming you in the future. Kind Regards, Jacek More

London, United Kingdom
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 3 weeks ago

I stay in ibis hotels regularly and find them to be great value for money and a good place to stay. This hotel is the exception. I had to change rooms as mine was missing a toilet handle. I asked them to take my bag to my new room as I had to get to a meeting and to call... More

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IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review

Dear 'EmmaJCole' Thank you very much for your feedback. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Ibis prides itself. I noted your comments and discussed all points with my Team. I appreciate... More

Warwickshire, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

The overall impression of the faculty was poor. My room smelt and was very tired and in need of updating. There was no parking being directed to an NCP car park some distance away. Not good when you have more than one bag and a suit carrier.. Not good enough in the 21st century

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review

Dear 'Richard H'. Thank you for leaving your comments. I was sorry to learn about the smell in the room and that decor did not meet your expectations. I will pass your comments to our technical team. Regarding car parking, please note that you can always drop your luggage at the receptio, park your car and then come back to... More

Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

An excellent 2 day stopover at great rate. Hotel clean and fresh and rooms comfortable and well maintained. Breakfast perfectly good value for money and there is a Carvery restaurant within a couple of minutes walk from the hotel serving god food at low rates.

Was this review helpful? Yes
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review

Dear 'Steven F'. Thank you very much for your comments. I am glad that your stay was enjoyable and I look forward to welcoming you in the future. Kind Regards, Jacek More

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Additional Information about Ibis Cardiff

Address: Churchill Way, Cardiff CF10 2HA, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Cardiff 2*
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Also Known As:
Ibis Cardiff Hotel Cardiff
Cardiff Ibis
Ibis Cardiff Wales

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Amenities

Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#21 Business Hotel in Cardiff
Hotel Class
Official Description (provided by the hotel)
With free WI-FI throughout, a 24 hour reception, the Ibis Cardiff hotel boasts an ideal location in the centre of the capital of Wales. Only 500 m from the railway station and 20 km from the airport, the hotel is just a few minutes walk from Cardiff Castle, the shops of Saint Mary Street and the Millennium Stadium. In order to get the best car park rates, please make sure that you come to the reception first (there is a lay-by area where you can leave your car), so that you can do the check in and leave your bags. We will then explain you how to get to the car park we recommend, at £5 for 24 hours, and it's just 3 minute walk from the hotel. ... more   less 
Number of rooms
102

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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