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Clayton Hotel Cardiff

Certificate of Excellence
St Mary Street, Cardiff CF10 1GD, Wales (Formerly BEST WESTERN PREMIER COLLECTION Clayton Hotel Cardiff)
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1 room 1 adult
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Clayton Hotel Cardiff
Clayton Hotel Cardiff
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1,461 Reviews from our TripAdvisor Community

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Southampton
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was working in Cardiff and was really happy with the Clayton. It is ideally situated for Cardiff Central station and the city centre. My room was very comfortable and well equipped. There was a bath, a luxury after a long day at work. What impressed me most though was the selection at breakfast. As well as the buffet extras... More 

Helpful?
Thank VeggieLesley
Farnham, United Kingdom
1 review
2 of 5 stars Reviewed 4 days ago NEW

Group of 5 girls....booked a double and a family room for £338. The family room was actually smaller than the double room...but the air conditioning worked in the double room which was a plus! The 'Great View of The City' involved one view over the train line and another view of a wall.....perfect!!! Shower was quite good....but don't expect a... More 

Helpful?
Thank Eleanor B
ClaytonHotelCardiff, Guest Relations Manager at Clayton Hotel Cardiff, responded to this review

Dear Ms Eleanor B, I appreciate you taking the time to post your review on TripAdvisor. I would be interested in speaking to you further about your stay. If you wish to contact me at your convenience at the hotel 02920668866 or my email address is gkinevane@claytonhotels.com I look forward to speaking to you. Regards Gina Kinevane Guest Relations Manager More 

Bristol, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Travelled here for 2 nights and is perfect hotel located literally 2 mins from train and right in the city from shops,bars and restaurants. The hotel is very stylish..... The hallway is very crampt like with all doors too close and room isn't quite big as we had a corner with glass windows supposedly the largest room. The tempature is... More 

Helpful?
Thank jordan p
ClaytonHotelCardiff, Guest Relations Manager at Clayton Hotel Cardiff, responded to this review

Dear Jordan p, Thank you for the taking the time to put your feedback on trip adviser. I apologise for the connection been bad on the t.v. when you stayed here.We were not aware of this problem in your room. I have passed your comment on to the maintenance team. Hopefully you will come back to stay with us again... More 

Beeston, Nottingham
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have just returned from a week’s stay at the Clayton Hotel in Cardiff, for business, rather than pleasure. But it was almost a pleasure to stay there. Only a hop, skip and a jump from Cardiff Central Railway Station, which was good considering the poor weather that the city experienced this week. My room was on the 9th floor,... More 

Helpful?
Thank Gailsman
ClaytonHotelCardiff, Guest Relations Manager at Clayton Hotel Cardiff, responded to this review

Dear Gailsman, Thank you for taking the time to put your kind comments on trip adviser. We appreciate your feedback on our breakfast . We try to cater for all our guests needs & dietary requirements on the buffet for breakfast. We do have mushrooms & other items available for breakfast on request. If you had asked myself or one... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a few nights while visiting Cardiff on work trip. The staff were very helpful and the room was pristine with a nice view. good location and the train station is only a minute walk. I would definitely go back for a leisure trip.

Helpful?
Thank CalamariAR
ClaytonHotelCardiff, Guest Relations Manager at Clayton Hotel Cardiff, responded to this review

Dear CalamariAr, I am delighted that you enjoyed your stay here with us & that you found the staff to be very helpful i will pass on your kind comments to the team. We look forward to welcoming you back in the future. KInd Regards Gina Kinevane Guest Relations Manager More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here over New Year. The staff were very welcoming. Whilst the room was great, it was much smaller than one we had stayed in before, with no views (it looked onto the internal lobby). It was comfortable enough though and great for the price. The 5 course meal on NYE was particularly good, as was breakfast on New... More 

Helpful?
Thank Pauline F
ClaytonHotelCardiff, Guest Relations Manager at Clayton Hotel Cardiff, responded to this review

Dear Pauline F, Thank you for taking the time to put your comments on Trip adviser. I am delighted you enjoyed your stay here at the Clayton Hotel Cardiff. On your next visit to Cardiff if you would like to request a room facing the City with a view we would be more then happy to help you with this.... More 

Telford, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Apologies, I thought I had left this review already! Me and my fiancee stayed here for 3 nights over one weekend during the Rugby World Cup last year. I can honestly say that the service we received was fantastic. The staff; although very busy as you could well imagine, were fantastic. We had a small issue with the air con... More 

Helpful?
Thank Ian T
ClaytonHotelCardiff, Guest Relations Manager at Clayton Hotel Cardiff, responded to this review

Dear Ian T, I am delighted you & Your Fiancee enjoyed your stay here at the Clayton Hotel Cardiff for the Rugby World Cup last year. We appreciate you taking the time to put your lovely feedback on Trip Adviser. We look forward to welcoming you back in the Future. Kind Regards Gina Kinevane Guest Relations Manager More 

Llandundo
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a great hotel. The staff are friendly and the location excellent. Rooms are spacious and always very clean. Breakfast has a lot of choice and it's always tasty. WiFi is much improved and no longer drop at peak time. My only concern is the water and ice machines near lifts. I come a lot and make use of... More 

Helpful?
Thank AJ P
ClaytonHotelCardiff, Guest Relations Manager at Clayton Hotel Cardiff, responded to this review

Dear AJP, Thank you for your kind comments on Trip adviser. I am delighted you enjoyed your stay here at the Clayton Hotel Cardiff. I appreciate your concern in regards to the ice machines but i can assure you the ice machines on every floor are cleaned on a regular basis. Hopefully you will come back & stay with us... More 

Swindon, United Kingdom
Level Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel from the moment you were inside, restaurant was exceptional on problem my Husband suffers with Arthritis in his hands and when he found it difficult to cope the Fish & Chips served on a slate flat plate and chips in a wire basket we asked a waitress for a ordinary plate which arrived in due course but cold,... More 

Helpful?
1 Thank Marilyn W
ClaytonHotelCardiff, Guest Relations Manager at Clayton Hotel Cardiff, responded to this review

Dear Marilyn W, Thank you for taking the time to put your feedback on TripAdvisor.. We do have different types of rooms available here that might be more suitable to your self & your husband. When you are coming back please do not hesitate to contact myself or our reservations team & we would be delighted to assistant you with... More 

Dunsford, null, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from a fantastic weekend staying at this brilliant hotel. From the moment we walked in the receptionist made us really welcome and our room was ready early. We had room 1108 top floor could not hear trains at all. The rooms are immaculate best shower. Beds so comfy great extras too. Free safe, ironing board, iron.... More 

Helpful?
Thank Jane G
ClaytonHotelCardiff, Guest Relations Manager at Clayton Hotel Cardiff, responded to this review

Dear Jane G, I am delighted you enjoyed your stay here with us at the Clayton hotel Cardiff. Hopefully you will come back to stay with us in the near future. If you need any assistance please do not hesitate to contact myself here at the hotel. Kind Regards Gina Kinevane Guest Relations Manager More 

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