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BEST WESTERN PLUS Maldron Hotel Cardiff

3.0 of 5 St Mary Street, Cardiff CF10 1GD, Wales
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Certificate of Excellence 2014
BEST WESTERN PLUS Maldron Hotel Cardiff
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BEST WESTERN PLUS Maldron Hotel Cardiff
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1,026 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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telford
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars NEW

One of the worst night sleep in my life. I stay out a LOT and this has to be the worst nights sleeps i have had in over a year. Felt every spring in the mattress, horrible pillows, rickety air conditionaing and being able to hear every sound made by rooms either side and the constant trains going past made... More 

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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel ticks the boxes for a city break. It's centrally located to all Cardiff has to offer. The bedroom was not overly spacious, but the beds, (we had two - a rather small double and a good sized single), were very comfortable; some drawer space would have been very useful. The bathroom was tiny, but clean and plenty of... More 

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Bristol, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had been told that this hotel had a lot of stag and hen dos but when we turned up as a big group of women, we did not receive a warm welcome at all. We had checked in advance whether we could leave our bags at 10am but the woman on reception was very hesitant about this. She strongly... More 

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MaldronHotel, Guest Relations Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear Kattyt83, Thank you for taking the time to post your review on tripadvisor. I am pleased that you enjoyed your over all stay. On behalf of our reception team , I would like apologise that you found us lacking during the check in process. I can assure you that this is not a common occurrence at our desk and... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Second time beeing here. No reason to change now. Great service and rooms, frendly staff and 200m from Central Station! :) Sertainly coming back. Lots of things to do within 5mins of the Hotel PS: the view is good aswell

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MaldronHotel, Guest Relations Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear Oyvind, Thank you for taking the time to post your review on tripadvisor. I am delighted that you enjoy stating with us. Our entire team pride themselves on their customer service and i am delighted that you experienced this first hand. We look forward to welcoming you back in the near future. Warm Regards, Linda Folan, Guest Relations Manager. More 

cardiff,wales
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for a family wedding, and what a wonderful wedding it was, made even better by the helpfulness of the staff. Anything we asked for was provided and I never heard the word 'No' only 'of course and no problem' Paddy, Linda and Steff are a credit to this hotel and helped the wedding go off without one hitch.... More 

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Gloucester, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Looked after by caring staff. Hotel is ideally positioned in the centre of Cardiff for ease of access to shops etc. Lovely meal in the hotel restaurant. We would most certainly return to tghis hotel if we are ever in the area.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
MaldronHotel, Guest Relations Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear Robert C, Thank you for your fantastic review on tripadvisor. I am delighted that you enjoyed your stay . I do hope we can welcome you back in the near future. Warm Regards, Linda Folan, Guest Relations Manager. More 

Rugby
Top Contributor
53 reviews 53 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for the second time now and it is just the job. The hotel is easy to find and right by the central railway station, although you would not know it when you are in the bedrooms. Parking is across the road and if you stay in the Wood St carpark you get a special 24hr rate at the... More 

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MaldronHotel, Guest Relations Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear Filta Group, Thank for your review on tripadvisor. I am delighted that you enjoyed your stay with us. i do hope we can welcome you back in the near future. Kind Regards, Linda Folan, Guest Relations Manager. More 

Cardiff, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed at the Maldron for 1 night for Tracey Harding Muir wedding ended up staying 2 nights as everything was brillant, the food at the reception was amazaing, I have been to quite a few weddings and stayed at various hotels but this rates as our number 1 . The staff were very very friendly we actuly felt like a... More 

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Rainham, null, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Good value for money. Room was great and very clean. Staff are polite and friendly. Great location as close to the station, shops and loads of restaurants. We had an evening meal in the hotels stir restaurant which was very tasty.

Was this review helpful? Yes
MaldronHotel, Guest Relations Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear Jane G, Thank you for posting your five star review on tripadvisor. Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand. I do hope we can welcome you back in the near future. Warm Regards, Linda Folan, Guest Relations Manager. More 

1 review
4 of 5 stars Reviewed 1 week ago

Central to Cardiff clean and comfy Great breakfast close to railway station would stay again had a top floor room great views across the city ....................................................................................................

Was this review helpful? Yes
MaldronHotel, Guest Relations Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear Irene W, Thank you for your review on tripadvisor. I do hope we can welcome you back in the near future, Kind Regards, Linda Folan, Guest Relations Manager. More 

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Additional Information about BEST WESTERN PLUS Maldron Hotel Cardiff

Address: St Mary Street, Cardiff CF10 1GD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff > City Centre
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Maldron Hotel Cardiff 3*
Number of rooms: 216
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Also Known As:
BEST WESTERN PLUS Maldron Hotel Cardiff Wales
Hotel Style:
#5 Business Hotel in Cardiff
#6 Romantic Hotel in Cardiff
#9 Family Hotel in Cardiff

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