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All 81 Cardiff hotels

BEST WESTERN PLUS Maldron Hotel Cardiff

3.0 of 5 Hotel   |   St Mary Street, Cardiff CF10 1GD, Wales (City Centre)
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87%
Ranked #6 of 81 hotels in Cardiff
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Ring Ring C
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  • Reviews (826)
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826 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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English first
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Most important, this hotel is new, clean and located in middle of the town. You can just walk to shops, town centre and market. Service was also good. Real value for money. Will recommend friends to this hotel.

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Wales
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

stayed for just one night while in Cardiff but must say staff and hotel are excellent. Nice bar area and very clean throughout. Kettle with tea and coffee. TV in good working order. Breakfast was excellent and plenty of choice. We had a family room with one double and one single so was ample room. Nice shower and bath with... More

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Lincoln
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

We booked for my daughters graduation and this booking was made several months in advance for 2 rooms. Given we booked so far in advance we were disappointed that one room was on the 10th floor and the other on the 3rd. Our request had been floors high up and away from the trains. However this was not my main... More

Was this review helpful? Yes 1
MaldronHotel, Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear Chadwick 63, Thank you for taking the time to write your review on tripadvisor. I am disappointed that you received bad customer service from any member of our team. As you can see from previous reviews we pride ourselves on our excellent customer service and I am saddened that you did not experience this first hand. I can assure... More

Sao Paulo, SP
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

It has a perfect location for a tourist, you can walk to the castle, restaurants, local market, night life, bars... It is on the main street, Nice staff, clean rooms. Would definitely stay there again.

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Napier, Hawke's Bay, New Zealand
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Normally you get what you pay for but this hotel exceeded our expectations. Once we found it and the parking (which was subsidized by the hotel) we were given a room on the 6th floor which was a good size, very clean and quiet. For first timers in Cardiff the location of this hotel could not of been any more... More

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Peoria, Arizona
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel has a great location near City Center and train station but beware if you arriving by car...no access! This hotel desperately needs a front pull in area for guests to unload. We had to go around back and wheel the bags 100 yards or more. Reception said there was a loading bay but it is where they unload... More

Was this review helpful? Yes 1
Halesowen, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Me and my partner have stayed at this hotel before and many others in Cardiff as we come for the Speedway GP every year with family. We have had no reason to complain about anything before but this time unfortunately we had to. On arrival the receptionist was very rude to all 5 guests in our party. A hotel manager... More

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MaldronHotel, Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear EmmaHalesowen, Thank you for taking the time to post your review on tripadvisor. I am delighted that you enjoyed your overall stay. As discussed in our correspondence , we greatly value all feedback as a means of improving our customer service standards, I would like like to assure you again that the matter has been dealt with. Please contact... More

Contributor
16 reviews 16 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Yes I am writing this review a lot later than I should but looking back I am thankful. It was in June 2012 when three ladies arrived about midnight, quite dishevelled due to a family tragedy that day. They dealt with us swiftly and were quietly supportive. Our room was large and airy. The beds comfortable for the little sleep... More

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MaldronHotel, Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear SueH, Thank you for taking the time to post your review on tripadvisor . Our entire team pride themselves on their customer service and I am delighted that you experienced this first hand. I hope that we can welcome you back in the near future, Kind Regards, Linda Folan, Guest Relations Manager. More

Texas
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with a friend on a one night trip to Cardiff. It was within walking distance to the Cardiff Castle as well as an awful lot of shops and food places. It was also very near to the train station. If I ever return to Cardiff, I'd gladly return to this hotel.

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MaldronHotel, Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear Cam408962, Thank you for taking the time to post your wonderful review on tripadvisor. I am delighted that you enjoyed your stay with us. I hope that we can welcome you back in the near future, Warm Regards, Linda Folan, Guest Relations Manager. More

Ottawa
Top Contributor
89 reviews 89 reviews
32 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is next to the railway station and steps from centre town. The hotel is modern and clean. The last morning the hot water was shut off, the staff accommodated this by reducing our daily rate. After I left the hotel, I noticed I'd left my e-reader behind. Not only did the housekeeping staff turn it is, but the... More

Was this review helpful? Yes 1
MaldronHotel, Manager at BEST WESTERN PLUS Maldron Hotel Cardiff, responded to this review

Dear BrigidinOttawa, Thank you for taking the time to post your review on tripadvisor. I am pleased you enjoyed your overall stay. I am glad that our team were able to offer your a discounted rate as a gesture of goodwill for the inconvenience of the hot water being off and I am delighted that our accommodation team were able... More

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Additional Information about BEST WESTERN PLUS Maldron Hotel Cardiff

Address: St Mary Street, Cardiff CF10 1GD, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Cardiff > City Centre
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Maldron Hotel Cardiff 3*
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Also Known As:
BEST WESTERN PLUS Maldron Hotel Cardiff Wales

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style
#4 Business Hotel in Cardiff #6 On the Beach Hotel in Cardiff #10 Family Hotel in Cardiff #11 Romantic Hotel in Cardiff
Hotel Class
Official Description (provided by the hotel)
The Best Western PLUS Maldron Hotel in Cardiff City Centre opened on the 16th of May 2011. Located in the heart of the city on St Mary Street, the Maldron Hotel is one of the most conveniently located hotels in Cardiff City Centre adjacent to Cardiff Central Railway Station. Millennium Stadium is only a short walk from the hotel. The 12-story Best Western Plus Maldron hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•Stir Restaurant & Bar•Dedicated Business centre - 8 state-of-the-art Cardiff conference rooms. ... more   less 
Number of rooms
216

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