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Novotel Cardiff Centre

#10 of 80 Hotels in Cardiff
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Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
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Novotel Cardiff Centre
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Novotel Cardiff Centre
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1,381 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel Cardiff Centre
See the most recent reviews
Ramsgate, United Kingdom
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 2, 2012

Found the hotel by chance .walked in off the street got a great deal.fantastic room.lovely late checkout, breakfast till 12.swim steam room etc etc..great

Was this review helpful? Yes
Management response:

Thank you for your excellent review. I am delighted that you had a good stay at the Novotel Cardiff Centre and that you enjoyed teh services and facilities available. I hope that you will choose to stay here again and you can also obtain great deals when pre-booking as well. Kind regards Chris Jones More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed June 29, 2012

Stayed in hotel with two kids for three nights. Excellent service from reception, pool good and evening meals great (eat in at the restaurant for two nights – food perfect and great value once you take into accounts kids eat for half price). Although hotel is a bit out of the town centre, it is easy to walk both into... More 

Was this review helpful? Yes
Management response:

Thank you very much for your review. I am delighted that you and your family enjoyed your visit to the Novotel Cardiff. Thank you for your recommendation and your kind compliments. I look forward to welcoming you back soon. Kind regards Chris Jones More 

Hemel Hempstead, United Kingdom
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 28, 2012

We used it as a base for a wedding. Really clean, nice pool, good breakfast. Parking is a bit of a joke, £8 a day. Not exactly a cheap hotel, and for this level of hotel it should be complimentary. But I didn't park there. Also checkout at 12pm on Sunday was perfect. In fact due to the cost of... More 

Was this review helpful? Yes
Management response:

Thank you for your review. I am glad that you enjoyed your stay and found the hotel clean, with a good breakfast and 'nice pool'. I am also pleased that you found the location of the Novotel suited for your trip to Cardiff. I hope that you choose to stay with us on your next visit. Kind regards Chris Jones More 

North Yorks, UK
Top Contributor
113 reviews 113 reviews
56 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed June 27, 2012

Staying as a couple for three nights in an executive room here was on the whole a good experience. Cardiff is not the cheapest place to stay, and we found this represented good value and quality. The executive rooms are excellent, with a good level of equipment, breakfasts good rather than exceptional, but the staff first class. In particular, the... More 

Was this review helpful? Yes
Management response:

Thank you for your kind comments and compliments. I am delighted that you found the Executive rooms 'excellent' and the staff 'first class'. I will be pleased to share your comments with the team. I hope to welcome you back on your next visit to Cardiff. Kind regards Chris Jones More 

San Jose, California
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 27, 2012

I wish we had stayed closer to the city center, but that's not the hotel's fault. It's still an easy 15-minute walk to the train station or the high street. Our room and bathroom were large and comfortable, and everything was super clean. The hotel has an impressive fitness center, though I had some complaints about the indoor pool, which... More 

Was this review helpful? Yes
Management response:

Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at the Novotel Cardiff Centre. I am delighted that you enjoyed the leisure facilities and found the cleanliness during your visit to a high standard. I hope that we can welcome you back again soon. Kind regards Chris Jones More 

UK
Top Contributor
88 reviews 88 reviews
25 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed June 25, 2012

Husband and I stayed at the Novotel for a long weekend 22/6 - 25/6 we has a few problems to start with, hotel receptionist tried to palm us off with a small basic room with a balcony rather than the larger Executive room I had booked. She said the room was smaller because of the terrace but the reason we... More 

Was this review helpful? Yes
Management response:

Thank you for your recent review. I am glad that we were able to resolve the issues that you encountered during your stay and pleased that you enjoyed your stay overall. I hope that we can welcome you back to the hotel on your next visit to Cardiff. Kind regards Chris Jones More 

Cardiff, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 24, 2012

We really enjoyed our stay in this hotel. The room was clean and comfortable, the pool and sauna/ steamroom were great. This hotel is only a short walk into the city centre and therefore excellent location in cardiff. The breakfast was great too.

Was this review helpful? Yes
Management response:

Thank you for your recent review. I am glad that you had an 'excellent' stay at the Novotel Cardiff Centre and enjoyed the services and facilities of the hotel. I hope to welcome you back soon. Kind regards, Chris Jones More 

Chester
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 23, 2012

Great hotel in a great location - just a short walk from the St David's shopping centre. Loved the Roman style pool, steam room, sauna and jacuzzi. Room was a good size with a mini bar. Pillows were lovely and soft - too often I find hotel pillows much too hard but not these. Food was excellent, although a bit... More 

Was this review helpful? Yes
Management response:

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay and will be pleased to share your comments with the team. I look forward to seeing you again in the near future. Kind regards, Chris Jones More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 22, 2012

You should know that there is a charge of £8 to park in the hotel car park. If you are at a conference there you pay £5. The receptionist isn't very helpful if the car park is full and won't help direct you to find parking elsewhere.

Was this review helpful? Yes 1
Management response:

Thank you for your review. The car park at the hotel is available to residents, conference delegates and to the general public. The rate is discounted for residents and conference parking rates can vary. I note your comments and will discuss with the Reception team. Thank you for your feedback and i hope that we can welcome you back to... More 

Haverfordwest
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 20, 2012

I have stayed here a number of times over the last year and have always found it great. food and beer are above avarage prices but service was good and the food was great.

Was this review helpful? Yes
Management response:

Thank you for your recent review. I am pleased that you continue to stay with us at the Novotel Cardiff Centre and delighted that you enjoy the food and service that the hotel offers. I hope to welcome you back on your next visit. Kind regards Chris Jones More 

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