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Novotel Cardiff Centre

4.0 of 5
Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Hotel amenities
Novotel Cardiff Centre
Ranked #9 of 83 hotels in Cardiff
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723 reviews from our community

Traveler rating
    278
    323
    89
    23
    10
See reviews for
Families
167
 
Couples
285
 
Solo
46
 
Business
116
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013 NEW

I recently had a mediocre stay at a Novotel in Luxembourg, but in general I'm a big fan of the Accor chain so didn't hesitate in booking this place. We only stayed one night but it was an entirely postive experience. Excellent check-in, spacious room, great breakfast with newspapers provided. The staff were friendly, helpful and professional throughout our stay.... More

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Swansea, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 18, 2013 NEW

Stayed at the Novotel for a two day conference this week. Excellent facilities for the conference, canapes on arrival, plenty of still and sparkling water on the tables. Good filter coffee too! Nice double room with a very large comfortable bed. All meals were excellent, my only complaint would be that my friends and I went for food at 8,... More

Was this review helpful? Yes
See 2 more reviews by Blodynallen for Cardiff
NovotelCardiff, General Manager at Novotel Cardiff Centre, responded to this review
May 20, 2013

Thank you for your feedback following your stay with us. I am pleased that you enjoyed the conference at the hotel and i note your comment regarding the dinner, which i will discuss with the Food and Beverage Manager and Head Chef. I look forward to welcoming you back soon. Kind regards, Wael Elassal More

Stoke-on-Trent, England
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 16, 2013 NEW

We upgraded to an executive room to celebrate my birthday, to enjoy the additional space and amenities, we shouldn't really have bothered. One perk of the upgrade was a Bose ipod docking station, it didn't work. One of the mugs for the in room tea and coffee was cracked all the way through, with an old stain to emphasise this,... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review
May 17, 2013

Thank you for your feedback. I am pleased that you found the staff friendly, happy with the location of the hotel and that you had a 'superb breakfast'. I am sorry that you found that the Bose ipod docking system wasn't working but had this been reported, we would have been happy to replace for you and indeed the cup.... More

Pembroke, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2013 NEW

Been to this hotel many times,stayed in many hotels in Cardiff and this is the best hotel, good food, comfort swimming pool etc, a little way to walk into town but not to far,you pay extra for parking.

Was this review helpful? Yes
See 8 more reviews by Jones196445 for Cardiff
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review
May 15, 2013

Thank you for your excellent review. I am delighted that you continue to enjoy staying with us at the Novotel Cardiff Centre and that you highly recommend the food, comfort, swimming pool and the hotel itself. I hope that on your next visit, we can continue to leave you with a positive immpression. Kind regards Chris Jones More

Preston, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 13, 2013

Easy to find. 10 mins walk to local eat and drink in town centre. In-house food was dissappointing, broken chair at dining table. Starter was still frozen in the middle. Main courses were OK but nothing to write home about. Good bottle of wine tho.

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Review collected in partnership with Accorhotels.com

NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review
May 14, 2013

Thank you for your review. I am pleased that you had a 'great stay' overall and can assure you that the points raised will be discussed with the Management Team. I hope that I will have the opportunity to welcome you both back again, where we will strive to make all aspects of your stay a highly pleasurable experience. Kind... More

Newport, Wales, UK
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 12, 2013

We have just stayed at the Novotel Cardiff and I was very dissappointed in the room, it was clean and the bed comfortable but only one very uncomfortable chair. For soe unknown reason we were given a dissabled room. We have stayed and the Novotel Paddington on several occasions and loved it. We took our grand daughter to Paris where... More

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review
May 13, 2013

Thank you for your feedback. I am sorry to read that your room during your stay did not meet your expectations. We have an allocation of accessible rooms at the hotel and i'm sure if these did not meet your satisfaction, we could have looked at an alternative for you given the opportunity. I am pleased however that you did... More

glasgow
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 11, 2013

I stayed here for 2 nights and was very pleased with the experience. Check in was quick and easy with friendly, helpful receptionists. The room was spacious, quiet and very comfortable. I found the pool and changing area to be ideal (with huge showers). Both nights I had room service - easy to place the order by phone and each... More

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review
May 13, 2013

Thank you for your great review. I'm delighted that you had "a really good stay at Novotel Cardiff" and that you found the services and amenities were to your liking. I hope that on your next visit to Cardiff, you will choose to stay with us again and i look forward to welcoming you back. Kind regards Chris Jones More

Nantwich, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 11, 2013 via mobile

I've stayed at this hotel regularly for business over the last 6 months and can't fault it. The rooms are standard novotel and arespacious, clean snd comfortable. But it's uniqueness is due to the innovative way it's been built into an old warehouse which gives it great atmosphere. The bar area is great, spacious with plenty of areas for meetings.... More

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review
May 13, 2013

Thank you for your review and excellent rating. I am delighted that you had a great stay and continue to choose the Novotel Cardiff Centre when staying in Cardiff. I'm particularly pleased that you enjoy the decor, atmosphere, meeting rooms, food, leisure facilities and value for money. I look forward to welcoming you back next time. Kind regards Chris Jones More

Swindon, England, United Kingdom
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 7, 2013

We stayed here as a family at the beginning of May. The room was not the largest we have stayed in but was more than adequate for two adults and a child on a sofa bed. The hotel is situated in a great location about 15 minutes walk from Cardiff bay. The staff are efficient, we had good service, the... More

Was this review helpful? Yes 1
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review
May 8, 2013

Thank you for taking the time to review your recent stay at the Novotel Cardiff Centre. I am delighted that you and your family had a pleasant stay with us and that the highlights for you were the breakfast choice/quality, service and leisure facilities. Just to note, we are currently in the process of installing a new WiFi system, with... More

Ludlow, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 7, 2013

This is the second time we have stayed at this hotel and once again we enjoyed a comfortable stay. Staff were extremely friendly and efficient and the facilities lived up to expectation. The Pool and Spa area is clean as was the fitness gym. Rooms are well sized and welcoming. The hotel is very family friendly and one we would... More

Was this review helpful? Yes 1
See 3 more reviews by James W for Cardiff
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review
May 8, 2013

Thank you for your excellent review. I am so pleased that you and your family had another great stay with us and that you were happy with the leisure facilities, service and general comfort. I hope to welcome you all back again very soon. Kind regards Chris Jones More

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Additional Information about Novotel Cardiff Centre

Also Known As:
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Hotel Cardiff
Novotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales
Address: Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Cardiff
#7 Business Hotels in Cardiff
#7 Family Hotels in Cardiff
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at Millennium Stadium and shops, restaurants and entertainment at Cardiff Bay. Enjoy our Elements Restaurant and Bar, superb indoor swimming pool, gym, sauna, steam bath and whirlpool. Guests on a business trip will find WiFi internet and nine meeting rooms at their disposal including The Warehouse, a fabulous venue for weddings and conferences alike. 120 parking spaces at GBP 8 per day. ... more   less 
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Novotel Cardiff Centre
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