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Novotel Cardiff Centre

#11 of 81 Hotels in Cardiff
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Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
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Novotel Cardiff Centre
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Novotel Cardiff Centre
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1,320 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ireland
Contributor
13 reviews 13 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed today NEW

Okay, so I didn't get to stay at this hotel, but I did have a fantastic customer service experience with them which I would like to share. I had booked to stay here this coming September and my wife and I were greatly looking forward to our stay and trip to Cardiff. However, due to unforeseen personal circumstances we are... More 

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Hereford, UK
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a lovely hotel ideally situated between city centre and Cardiff bay with car park. About 10 minute walk into Cardiff city centre. Great breakfast but bar meals not great. We thought the sofa bed was smaller than average chain hotel. Swimming pool an added bonus.staff all very friendly.the PlayStation in the lobby was a great hit with the... More 

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review. I am pleased that you and your family enjoyed your stay with us and that the highlights for you included; the location, breakfast, pool, Xbox and staff service. I hope that I may have an opportunity to welcome you all back again very soon. Kind regards Chris Jones More 

Norway
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at this hotel for four nights while attending a course. The staff was very service minded, I really felt welcome. The hotel is well suited for conferences. There were several other courses or conferences going on at the same time. Coffee, tea and snacks was available during breaks, toilets nearby. The room was spacious, and so was the... More 

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and comments. I am delighted that you had a pleasant stay at the Novotel Cardiff Centre and that you enjoyed the Conference, cuisine, your room, the leisure facilities and level of service. I hope that should you have an opportunity to return to Cardiff, that I may be able to welcome you back to the... More 

CAMBERLEY
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Arrived in the middle of a power cut - not their fault as this affected the whole area. The barriers were stuck down which trapped about 25 cars inside the car park and stopped us gaining entry for 25 minutes. The 2 employees who walked passed to have a ciggy could have helped the poor lady employee who was trying... More 

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feedback. I am sorry that you were affected by the power failure that affected over 1000 properties in the area. This was out of the Hotels control and as a result of a high voltage underground cable being faulty, confirmed by Western Power. Please rest assured that an Emergency Action Plan was in operation... More 

Colchester
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We traveled there as couple with a baby. Staff was very friendly and little one got a fluffy toy which always earns brownie points. With a 10minute walk to the Millennium Stadium and 5-10 into Central Cardiff in general it is very convenient. Although parking is available be prepared to spend £10 for the pleasure - however with barriers etc.... More 

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and kind compliments. We were thrilled to understand that you and your family enjoyed your stay at the Novotel Cardiff Centre and that the highlights for you included; the location, level of service, character of the building and breakfast. I hope that I may be able to welcome you all back again next time. Kind... More 

Bengaluru (Bangalore), India
Contributor
13 reviews 13 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Went with high expectations based on experience in other Novotel hotels, but was disappointed. The rooms are as good as any Premier inn but come at a way more expensive tag. The surprising element is that parking is charged even for the hotel guests at a very steep price of GBP 10 per night! Breakfast spread was the highpoint with... More 

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feedback. Whilst I am pleased that the breakfast, leisure facilities, bar and location were the highlights for you, I am sorry that other aspects did not meet your expectations. Please note that compared with other similar City Centre Hotels, the parking charge at the Novotel is on par if not better value. I hope... More 

Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked the Novotel to stay as me and my partner went to watch Dirty Dancing. The hotel was clean the reception we recived was friendly and professional. Great customer service, Hotel/Room was clean and tidy, bed was comfy. Worth the money would go again. Only down side to it, as residents to the hotel i dont think you should pay... More 

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and compliments. I am pleased that you enjoyed your stay with us and that the stand-out point for you was the level of service experienced. I will take pleasure in sharing your feedback with the Team. I hope that I may have an opportunity to welcome you both back again soon. Kind regards Chris Jones More 

London
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Very nice clean hotel with professional staff. Gym, pool and health suite was a lovely touch. My executive suite was over £400 for two nights with no breakfast and not being funny but I could have a week abroad with flights for that so but of a steep bill for my company.

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feedback. I am delighted that you enjoyed your stay at the Novotel Cardiff Centre and that the highlights for you included; the staff, cleanliness and the leisure facilities. Please note that rates can vary and particularly during events, the Hotel rates throughout the city can increase significantly. I am pleased that the stay was... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Novotel is about 10-15 minutes walk from the main city centre high streets. We paid a high rate because it was a 6 Nations weekend but we decided location location location. The hotel is well maintained and modern with very good leisure facilities. The food is fine, nothing special. The staff were helpful and friendly.

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feedback. I am pleased that you enjoyed your stay with us overall and that the highlights for you were the service, location, the Hotel in general and the leisure facilities, I hope that I may have an opportunity to welcome you and your friends back again soon. Kind regards Chris Jones More 

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