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Novotel Cardiff Centre

#10 of 80 Hotels in Cardiff
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Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
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Novotel Cardiff Centre
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1,430 Reviews from our TripAdvisor Community

Traveler rating
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    599
    181
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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Hereford
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

great location,very nice room and excellent breakfast. Didn't, have time to use the pool but liked very good. The Restaurant is in the old part of the Hotel originally a warehouse displaying many original features.

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your excellent review. I am delighted that you both had a pleasant stay with us and that the location, breakfast, room and character of the building were to your liking. I hope that you will choose to return again very soon. Kind regards Chris Jones More 

South Wales
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

I booked the Novotel for a mid week break as it was my partners Birthday. It's a great hotel just a 10minute walk out of the city centre. The rooms are spacious with everything you need. Although there wasn't any plug sockets anywhere near the bed, this would be helpful when charging phones. We used the gym and pool arena... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and recommendation. I am pleased that you chose the Novotel for your special occasion and that the services and facilities met your requirements for your stay. I hope that I may have an opportunity to welcome you back again in the future. Kind regards Chris Jones More 

Stockport, United Kingdom
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Having enjoyed our last visit we broke with custom and returned here for a night. The reception staff on duty were extremely slow and unfortunately hampered by neither English or Welsh being their first language. We then asked for directions to get to an appointment (by which time we were now late). The directions took us to road closures which... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your feedback. I am sorry that your stay did not entirely meet your expectations. I will discuss your comments with the relevant Department Managers to review and investigate accordingly. I hope that you may give us an opportunity to restore your faith in the Hotel and rest assured that all your valuable feedback will be addressed. Kind... More 

NYC
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A very acceptable place to stay in Cardiff, walkable to many cool places including Cardiff Castle. Good staff. Look for discount prices on Expedia. We got a great rate there. There's a gym with pool for guests.

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review. We were delighted to understand that you and your family had a pleasant stay with us and that the location, rate, staff and leisure facilities contributed to this. I hope that I may be able to welcome you back next time. Kind regards Chris Jones More 

Teignmouth, United Kingdom
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very obliging staff from reception, leisure complex, restaurant and room service. Hotel close to all amenities and easy to find. Room comfortable, light and airy. Bathroom adequate, although shower could have been a little more powerful. Great for a mini break.

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to review your recent stay. I am pleased that you both enjoyed your visit and hope that you may consider returning again very soon. Kind regards Chris Jones More 

Nannerch, United Kingdom
Level Contributor
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

First time in CARDIFF, great location as only a five min walk to the shops, staff very friendly and helpful, the check in online is great, parking as well, definitely stay again, plenty of choice for breakfast

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review. I am pleased that you and your friends enjoyed your visit to Cardiff and that the location, service, breakfast and the new online check-in service at the Novotel were highlights for you. I hope that on your next visit to Cardiff, you will choose to return to the Novotel for another great stay. Kind regards... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Stayed here mid week for a short break. Can't fault the staff or service at all. The room was spotless and well kitted out for everything we needed including excellent Wi-Fi which was perfect for getting work done in the room. Didn't use any of the leisure or food facilities but the bar was excellent - we sadly didn't catch... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to review your recent stay. I am pleased that you enjoyed a 'great stay' and that the service, WiFi and room met your expectations. I hope that next time, you will have the chance to use the leisure facilities and sample the menu. Kind regards Chris Jones More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked this on line and I wont lie, my expectations were pretty low. I was wrong. The hotel is in a refurbished extended warehouse. Parking is plentiful (but pricey at £10/night). The online check in was simple and allowed me book a complimentary late check out. The room was clean and comfortably sized even with four of us sharing.... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feed back. I am pleased that your stay exceeded your expectations and that the value, service breakfast and leisure facilities were highlights of your stay. I hope that I may be able to welcome you and your family back next time. Kind regards Chris Jones More 

Bristol
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

It was the return of the Extreme Sailing series in Cardiff and looking for hotels I returned to the Novotel as my last experience was good. Booking was easy and price competitive for the weekend compared to other hotels nearby. Staff on reception provided a warm welcome again, full of information, breakfast times, pool details etc. I arrived before scheduled... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review. I am pleased that you had an enjoyable 2nd visit to the Novotel Cardiff Centre. I am also pleased that the service, location, room and breakfast were highlights for you. I look forward to welcoming you back next time. Kind regards Chris Jones More 

Banbury, United Kingdom
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location close to centre and not far away from docks area. Has all the expected amenities of the Novotel, but was a surprise to discover my room in 5th floor had a terrace. Nice to sit there watching the seagulls. Good breakfast (maybe the room is a bit crowded) and friendly staff. No complaints. Only critique, the pressure of... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review. I am pleased that you and your family enjoyed your stay with us and that the room upgrade was a highlight for you. I hope that you may choose to return to the Novotel on your next visit to Cardiff. Kind regards Chris Jones More 

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