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Novotel Cardiff Centre

#11 of 79 Hotels in Cardiff
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Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
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1 room 1 guest
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Novotel Cardiff Centre
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1,489 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Swansea, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed with my husband and daughter in one room and my teenage children in a room across the hallway. The rooms were fantastic, a really good size with separate shower and bath. They were spotlessly clean and very well appointed. We stayed in a privileged room so it had a Nespresso machine which was a nice treat. The spa and... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to leave such a wonderful review. We were thrilled to read your comments and to understand that you and your family had such a great time. I hope that we may have an opportunity to welcome you all back again for another great stay. Kind regards Chris Jones More 

Fleet, United Kingdom
Level Contributor
131 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Relative good location for the centre of town, but a little tired around the edges. Was given a disabled room (not disabled myself), with a bathroom sink about as high as my knees, which made a little difficult to wash and shave. Shower flooded the whole bath room and in fact the bathroom with its dark blue tiles and brown... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feedback. Whilst I am pleased that you enjoyed certain aspects of your stay, I am sorry that it did not entirely meet your expectations. When we are made aware if a guest is unhappy with our Accessible room allocation, we will do our best to allocate an alternative room if available. Should you choose... More 

Sheffield, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Was a standard Novotel, good, friendly staff and the pool area was great, kids only allowed in there until 7PM though. Good play area for kids with Xbox and tablets though. Room was fine, bathroom was little dated and in need of a refurb. Location-wise is a bit in between, it is not right in the city centre but is... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review. I am pleased that from your comments that you and your family enjoyed your stay with us and the the service, leisure facilities and entertainment for children were highlights for you. I hope that you and your family will choose to return to the Novotel on your next visit to Cardiff. Kind regards Chris Jones More 

London
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in Novotel Cardiff for 1 night and it was great. The check in system was efficient and the rooms were fresh and clean. Although for a family room I felt mine was a little small. The changing rooms and pool were made to a very high standard. Although the location is great - 5 mins away from the... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review. I am delighted that you had a pleasant stay at the Novotel Cardiff Centre and that you enjoyed the services and facilities that the Hotel has to offer. I hope that I may have the opportunity to welcome you back again in the future. Kind regards Chris Jones More 

Cologne
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed for two nights in this hotel with our two children. The hotel was well set up for kids with a play area and nice pool. The rooms were showing their age somewhat but this was the only negative. On the positive side, the staff were really friendly and welcoming, particularly to families. Cardiff bay is a good 15... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feedback. I am pleased that you and your family enjoyed your stay with us overall and that the leisure facilities and service were the highlights for you. I hope that we may have an opportunity to welcome you back again very soon. Kind regards Chris Jones More 

Greater London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Hotel was nice, room was clean and tidy. Unfortunately the staff were not as friendly. Upon arrival, the receptionist looked at us and just said 'yes'!! No welcome or anything. The next evening we asked the guy on reception to call a cab for us which he did and said if we went to the bar he would come and... More 

Was this review helpful? Yes 1
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your comments and feedback. I am sorry that on this occasion your stay fell below your expectations. I am currently investigating the point raised with our Reception staff in order to established where the taxi issue came about. Please accept our sincere apologies. Also, rest assured that this will be addressed immediately. Kind regards Chris Jones More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Immediately on arrival, seeing the parking charge which is not clear on their website. You have to check into the detail. £10p/n for residents. This is a con. Why on top of paying for the hotel do we get charged to park our cars. Breakfast, whilst we have paid for this as extras, you expect more cleanliness on the tables.... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feedback. Whilst I am pleased that you enjoyed the swimming pool and that your children enjoyed your stay, I am sorry that other parts did not meet your expectations. I will discuss your comments with the relevant department Managers for review. Please note that chargeable parking is displayed on our website and that despite... More 

Pontypool, United Kingdom
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here over night after going to see a show at the Millenium Centre. The hotel was a fantastic surprise. Very clean, lovely decor, we didn't eat here in the evening but did come back for drinks and had breakfast the following morning. Food, drink, staff and service were brilliant. The pool gym spa etc were fantastic and spotless!... More 

Was this review helpful? Yes
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your excellent review and rating. We were thrilled to understand that you both enjoyed your stay with us and are already planning to return. Thank you for highlighting the service, location, leisure facilities, cleanliness and food. We hope that your next stay will be as pleasant as your last! Kind regards Chris Jones More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My family and I had our summer break here, staying 4 nights, it's a great location for the town and the quay. The staff were really friendly and although we had some bar costs added to our bill in error they soon put it right. A couple of suggestions for making the stay even better. Firstly why charge £10 a... More 

Was this review helpful? Yes 2
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review and feedback. I am pleased that you enjoyed your stay with us overall and I note your additional points. Due to the variety of clientele at the Hotel including families, business travelers and couples etc. We aim to ensure that we are able to cater as widely as possible. In order to achieve this, we... More 

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