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Novotel Cardiff Centre

#11 of 80 Hotels in Cardiff
Certificate of Excellence
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Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
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Novotel Cardiff Centre
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Novotel Cardiff Centre
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1,399 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rutland, United Kingdom
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for a last minute Bank Holiday break. The superior room was large and well supplied with nice things like a posh coffee maker and lots of bathroom extras. Loved the Jacuzzi and steam room and they weren't too busy despite the hotel being full. I chose my times carefully to avoid the kids in the pool! I didn't... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

We Booked an Executive Room with Queen Size bed + sofa bed. The last time we came to Cardiff in September as we were so impressed with this hotel and staff. The room is well appointed with two Bose sound systems, Nespresso coffee machine, small fridge, TV, hair dryer and safe. This time we took our two kids 9 &... More 

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Leighton Buzzard, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently had a 2 night weekend break for 2 adults and our teenage daughter. We had been travelling for 4 hours and received a very warm welcome. I had booked in on line and had specified that we would be arriving late. The check in was easy and our room request given. The room was clean and modern -... More 

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Essex, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

This would have been a lovely hotel to stay in should I be allowed to book the rooms I would like! After being told there was availability, it suddenly disappeared when I wanted to use Tesco vouchers to pay! Looks like we will have to spend our anniversary weekend elsewhere. Not a happy accor member!

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review. I am however sorry that you were unable to make a reservation at the Hotel due to the Terms and conditions of your voucher. It is disappointing that you have chosen to review the Hotel poorly without having stayed with us or experienced the services and facilities of the Novotel Cardiff Centre. The same Terms... More 

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at the Novotel Cardiff over a dozen times and it is our favourite hotel in our favourite city. The hotel is spotless and always quieter and relaxing with the city centre just five minutes walk away. We always look forward to the quality breakfast.

Was this review helpful? Yes 1
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to review your recent stay. We are delighted that you continue to enjoy stay with us and that you both had another pleasant experience of the Novotel Cardiff Centre. I hope that I may have the opportunity to welcome you back next time for another great stay. Kind regards Chris Jones More 

Sheffield, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We held an event this weekend at the Novotel on Schooner Way in Cardiff City Centre. I would highly recommend this hotel to anyone considering holding an event there. The food was exceptional and varied with a mixture of healthy salads through to delicious cakes. The conference staff both before and at the event were accommodating and very helpful. Excellent... More 

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your delightful review. We were thrilled to read you comments and hope that we will be your first choice of venue for your next event. I will take please in sharing your feedback with all the Team. Kind regards Chris Jones More 

Nokomis, Florida
Top Contributor
66 reviews 66 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Novotel on Schooner Way in Cardiff City Center, is a well located modern hotel with pool and exercise rooms, multi story. Well kept. Not enough help at desk on several occasions. For unknown reason Novotel Wifi does not work with my Android phone. This Novotel also has the funny shower door which only comes out about 1/3 of the way,... More 

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NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your review. I am pleased that overall, you enjoyed your stay with us and particularly the food and location. I also note your additional comment regarding information provided by the Front Desk. I have looked into your point about WiFi on Android phones and whilst we have not encountered any problems with connectivity on other Android devices,... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Me and my partner stayed at the Novotel hotel on the weekend of 9th May-10th May. Was easy to find, and was in a great location, easy access to city center but without the noise of the busy center. We stayed in 216 which was an executive room, it really was a lovely room, with our own coffee machine, tea... More 

Was this review helpful? Yes 1
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you very much for the great feedback. We are delighted to understand that you had a great stay with us and enjoyed the extra amenities of the executive room the and pancake machine! I will take pleasure in sharing your feedback with the relevant departments. I hope that I may have an opportunity to welcome you back next time.... More 

Sheffield, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel through Expedia on a no cancellation deal. I intended to stay in this hotel for one night, on the 7th May. When I arrived at the hotel, I noticed that my booking was in fact for the 7th January 2016!? The hotel kindly stated that they could change the booking as long as Expedia agreed to... More 

Was this review helpful? Yes 1
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to review your recent stay. It certainly sounds like you had a challenging time! I am pleased that you enjoyed your visit overall and that the level of service exceeded your expectations in resolving the issue with your booking via a 3rd party. With complimentary parking offered for your troubles. I hope that we... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We (two adults, kids aged 8 and 7) stayed here for the early May bank holiday weekend (three nights) which was more expensive than usual. We had been put in an "executive" room but the sofa bed wasn't big enough for two children so the hotel kindly put us in two adjoining rooms - a perfect solution. Our children love... More 

Was this review helpful? Yes 1
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your kind comments and compliments regarding your stay over the bank holiday! We were delighted to read that you felt "well looked after" and that you chose us once again for your stay. I will take great pleasure in sharing your feedback with all relevant departments who will be so pleased with your feedback. I hope that... More 

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