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Masons Arms

Tyn-y-Parc Road | Whitchurch, Cardiff CF14 6BH, Wales
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15 Reviews from our TripAdvisor Community

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Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Probably best not to go on a Sunday, too busy. Don't like the queues so pick your moments. Staff friendly, so all in all worth the experience, but as I say, pick your times out of the RUSH. The staff serve you at tables with drinks and are generally really helpful, but at busy times make sure you call them... More 

Thank Nofydd
cardiff wales
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 2, 2015

Called in on spur of the moment for evening meal.Empty restaurant which soon filled up with families and couples.Great staff good choices on menu great tasting pub grub. Very pleasant staff great country pub especially on a lovely summer's evening.

Thank davegogs
Cardiff, United Kingdom
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
2 of 5 stars Reviewed September 6, 2015

We didn't have room here, just went for a bite of lunch in the carvery. Going into a national chain of pubs who have a business model that caters for the masses by rules from head office, which always seem to mean minimal staffing and training, i didn't expect much. However, even low expectations weren't met. We waited an awkward... More 

4 Thank Peter D
Newport, United Kingdom
Level Contributor
170 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed April 7, 2015 via mobile

Always a warm welcome from the natural landlord and wife team. Staff also helpful and friendly. Good meal and drinks and a lovely well kept garden for the summer months in the sunshine. A favourite of ours.

Thank JP070766
Cardiff, United Kingdom
Level Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed March 30, 2015

Has,lunch today, the offer seems tobe new to staff and took some ten minutes to order, then when paying more mistakes.the car very was bland and cold and though the manageress heard our comments did nothing to assist.

Thank barneyc45
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed February 6, 2015

Every time we visit the masons arms Whitchurch. Always have great food, great service, although they need more staff on the carvary and waiting staff often see what I asume is the management however never seems to actually do anything. But like I said it has great food

Cardiff, Wales, Uk
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 1, 2015

Arrived early at 12.15 in an effort to beat the rush, but the car park was already nearly full, found a parking spot without problem and went into the Masons. small queue at the concierge but we were seen to almost immediately and given an electronic gadget that would buzz when a table was ready fo us, we were told... More 

Thank Steve258
Kidderminster, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed September 29, 2014

My husband and I took my elderly mother here a few days ago. We were kept waiting at the reception area for a substantial amount of time before a waiter showed us to our table. We stood with several other customers at the carvery waiting for a chef to appear to serve us. The other waiting staff were aware of... More 

1 Thank mwchyn
Cardiff, United Kingdom
Level Contributor
46 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 17, 2014

Have eaten here twice recently and on both occasions support staff to the carver is poor, food replenished last minute or having to wait due to empty containers seems to be a lack of staff generally all of whom seem to not want to be there.

Thank Jeanette T
Cardiff, South Wales
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed May 4, 2014

We live reasonably close to this cavery and are often enticed in with vouchers for deals. We have learnt through our visits to go with no real expectations, that way we won't be disappointed. The service is mostly poor, there is never anyone at the front desk to welcome you or seat you. Even when you do arrive there is... More 

2 Thank MrsTravelaL0t

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