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Masons Arms

Tyn-y-Parc Road | Whitchurch, Cardiff CF14 6BH, Wales
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12 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Date | Rating
  • English first
  • Any
English first
  • All months
    (12)
  • Mar-May only
    (3)
  • Jun-Aug only
    (4)
  • Sep-Nov only
    (2)
  • Dec-Feb only
    (3)
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Newport, United Kingdom
Level Contributor
140 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed April 7, 2015 via mobile

Always a warm welcome from the natural landlord and wife team. Staff also helpful and friendly. Good meal and drinks and a lovely well kept garden for the summer months in the sunshine. A favourite of ours.

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Cardiff, United Kingdom
Level Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed March 30, 2015

Has,lunch today, the offer seems tobe new to staff and took some ten minutes to order, then when paying more mistakes.the car very was bland and cold and though the manageress heard our comments did nothing to assist.

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MANCHESTER
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 6, 2015

Every time we visit the masons arms Whitchurch. Always have great food, great service, although they need more staff on the carvary and waiting staff often see what I asume is the management however never seems to actually do anything. But like I said it has great food

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Cardiff, Wales, Uk
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 1, 2015

Arrived early at 12.15 in an effort to beat the rush, but the car park was already nearly full, found a parking spot without problem and went into the Masons. small queue at the concierge but we were seen to almost immediately and given an electronic gadget that would buzz when a table was ready fo us, we were told... More 

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Kidderminster, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 29, 2014

My husband and I took my elderly mother here a few days ago. We were kept waiting at the reception area for a substantial amount of time before a waiter showed us to our table. We stood with several other customers at the carvery waiting for a chef to appear to serve us. The other waiting staff were aware of... More 

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Travelers are raving about these Cardiff hotels

Cardiff, United Kingdom
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 17, 2014

Have eaten here twice recently and on both occasions support staff to the carver is poor, food replenished last minute or having to wait due to empty containers seems to be a lack of staff generally all of whom seem to not want to be there.

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Cardiff, South Wales
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed May 4, 2014

We live reasonably close to this cavery and are often enticed in with vouchers for deals. We have learnt through our visits to go with no real expectations, that way we won't be disappointed. The service is mostly poor, there is never anyone at the front desk to welcome you or seat you. Even when you do arrive there is... More 

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Cardiff, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed February 9, 2014 via mobile

We've been using thus Carvery for a few years now, however the service has gone to the dogs. Front of house is rarely manned, water service is over taxed, the decor is showing signs of wear, but worse of all is the decline of food quality.... Sparcely replenished Carvery with less than half of the variety of foods of a... More 

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Wales
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
2 of 5 stars Reviewed November 17, 2013

Went here for breakfast on a fairly quiet Sunday morning. Plenty of seats so not that busy. We were told when pre paying for our breakfast there was a ten minute wait for food. We sat down and had a chat while watching the carvery for food. The chef came out after ten minutes. He had brought out some hash... More 

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Pontypridd, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed August 7, 2013 via mobile

Sometimes you don't want to go out for a posh meal and you can't be bothered to cook so a carvery is a simple solution. We eat here regularly about once a fortnight and to get here we pass two other carveries at Upper Boat and at Whitchurch. There is rarely a problem getting a table straight away as the... More 

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