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Reviews you can trust: Business

67% Do not recommend
2.5 of 5 stars 6 reviews
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By trip type
Business (6)
[ Date ] [ Rating ]
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1 of 5 stars
therealwitch   7 contributions
Wiltshire
Oct 28, 2009 | Trip type: Business, Solo travel

My room was booked for me by the organisation I was attending a meeting for and I did not see the rooms in the main hotel as I was allocated what was euphemistically called a 'garden room'. Being in the business I know what a place at this grading should be like. IT WAS'NT. To be fair I'll start with... more

Stank
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1 of 5 stars
g23rock   2 contributions
g23rock
Oct 6, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I had the misfortune to stay in one of the cabins in the annexe to the hotel. I cannot begin to describe the horrendous stench of damp and wood rot in the room. I managed to change for the second night, but will make sure that I am never put in this hotel again. The staff were lovely as were... more

Management response from
OHIML, General Manager

I would like to apologise for the odours in the room in question. Every effort is made by our housekeeping team to ensure our rooms are clean and fresh for arrival, but it seems in this instance we slipped up. These are not the standards we are aiming for here, and I am grateful to you for bringing it to...

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3 of 5 stars
LondonCityGirl1   5 contributions
London
Apr 20, 2009 | Trip type: Business

I stayed at St Mellons on a business trip for a week in March and generally the place was OK but could have been a lot better. The food, location, setting, facilities (gym and pool) were all excellent, but the attention to detail and staff were not up to scratch. I had to wait approximately 30 minutes to check in,... more

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2 of 5 stars
tr00dle   1 contribution
Wales
Jul 14, 2008 | Trip type: Business, Couples

We stayed in this hotel for three nights over a weekend. The first night there was a wedding reception in the hotel, and we had drunk guests hammering on our door and vomiting outside. The second night we were woken by a fireworks display (another wedding party). We were staying in an annexe to the main hotel, perhaps that was... more

Management response from
OHIML, General Manager

Please be assured that all at the St Mellons Hotel take any comment very seriously, and I have discussed the points raised with the relevant Departmental Managers. I can only apologise for the lack of warning regarding the fire works, which were part of one of the wedding celebrations. Thank you for your constructive feedback, as without such comments we...

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4 of 5 stars
seacrestNorthWales   9 contributions
north wales
Apr 20, 2008 | Trip type: Business

Traditional hotel in lovely surroundings. Stayed on 1st floor in spacious bedroom. Hotel is starting to look a bit run down. All of the staff were attentive and eager to serve. Ate 2 nights in the restaurant which was a really pleasant experience. Leisure complex looks gorgeous. Lots of meeting/conference rooms at the hotel and plenty of parking. more

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2 of 5 stars
VV   2 contributions
London
Oct 3, 2007 | Trip type: Business
1/1 found this review helpful

Just wanted to add a quick write up on how disappointed I was with this hotel. Granted, my stay was for work purposes so I wasn't in a "holiday" frame of mind but you would think that my food would at least arrive warm and around the same time as my colleagues!! It didn't taste all that great either I... more

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St Mellons Hotel Also Known As

  • Best Western Cardiff
  • Cardiff Best Western
Address: Castleton, Cardiff CF3 2XR, Wales