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The Angel Hotel

3.0 of 5 Castle Street, Cardiff CF10 1SZ, Wales
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The Angel Hotel
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636 reviews from our community

Traveler rating
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    213
    142
    79
    57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Loughborough, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

We have just checked in this evening. As we came round the corner in the car I was slightly alarmed by a group on blokes hanging about at the front steps to the hotel shouting and drinking. We found the hotel car park ok, when we walked back to the front of the hotel the blokes had gone but the... More

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Top Contributor
97 reviews 97 reviews
34 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Myself and a colleague stayed here on business. Initial impressions were good, a large, well lit, grand lobby was complimented by friendly and welcoming staff. Sadly it all went down hill once I got to the so called 'Premier Room'. The decor in the room is drab, dark and in desperate need of refurbishment. The wallpaper was peeling off and... More

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

Ideally placed. The Angel Hotel, Cardiff was the perfect hotel for our short break. The room was a good size which had both a bath and a good quality shower. We ate in the Restaurant and the food was very good value for money using fresh local produce. The buffet breakfast catered for all tastes and poached eggs were available... More

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TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear A TripAdvisor Member, Thank you for the lovely review and I am pleased that you enjoyed your stay at The Angel Hotel. I am pleased you enjoyed dinner and breakfast and I completely agree with the location; right in the centre of Cardiff and within easy-reach of the local attractions! I hope to welcome you back again very soon.... More

Cardiff
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This hotel is sadly lacking. I pity anyone who holds an event here as the decor is shabby, the rooms are dirty and smell of damp, the car park (which you are charged £30 for!) is a joke- it's more like a building site or a back alley car park. Reception were very unhelpful when I had a problem- i... More

Was this review helpful? Yes 2
TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear TashanMarkNicholls, Thank you for your review and I am sorry to read that the hotel was not to your liking. It disturbs me to read that the reception staff were unhelpful, and I can assure you that this issue has been addressed with the team. Please accept my apologies and I do hope that you will return for another... More

Llanelli, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed just the one night as we were going to a concert, the price paid was reasonable being it was a city centre hotel.the foyer and reception area were very grand and spotlessly clean, but I'm afraid that's where it ends. The third floor bedroom overlooking the castle was big but I had the urge to get the paint brush... More

Was this review helpful? Yes 2
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear algllanelli, Thank you for your feedback and I am pleased that you enjoyed your stay with us, I completely agree with the location; perfect for the stadium and only a short walk to the main entrance! Your comments about the staffing levels have been taken onboard and rest assured, this is currently under review. I do hope to welcome... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

A nice looking hotel in the centre of Cardiff. It could do with a bit of updating, but it's still comfortable. The problem it has however is that it has single glazing, and not particularly well fitting windows (in the three rooms we occupied). Our first room overlooked the car park and there was a noisy generator running all night.... More

Was this review helpful? Yes 2
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear Alex S, I am pleased to hear that the staff were trying to quickly resolve your issues that you encountered whilst staying with us. I completely agree with the location; perfect for exploring Cardiff and I do hope that you will be staying with us again soon to explore some more! Kind regards Ben Gay Hotel Manager More

Belfast
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Everything in the hotel is fine apart from some points below 1) Air Con in rooms is slow and poor. Windows don't open so expect to be warm (not hot just slightly uncomfortably warm). Same goes for the lobby. 2) Breakfast is slow and disorganised. They do not keep the buffet chafing dishes topped up and seem annoyed when you... More

Was this review helpful? Yes 3
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear SelectSecurity, I am pleased to read that the staff were friendly and welcoming and I will be passing your kind comments back to them. Thank you for the feedback regarding the breakfast and the Restaurant Manager has been made fully aware of the comments that you have raised. I do hope that you will stay with us again when... More

Contributor
14 reviews 14 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

The hotel enjoys a wonderful location right next to Cardiff Castle and just a short walk away from Cardiff central station and the shops. The ladies at Reception were freindly and effecient and the Reception lobby is gorgeous. These are the only good things about this hotel. The rooms were filthy - we had to be moved out of the... More

Was this review helpful? Yes 3
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear AlexaEvans, Thank you for bringing some issues to my attention during you recent stay and this these have been fully addressed with the Food & Beverage Team. Please accept my apologies as this is not of our usual high standard. Also, the Housekeeping Manager is now fully aware of the issues regarding the cleanliness of the rooms as this... More

Luton, United Kingdom
Top Contributor
52 reviews 52 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

If you want a hotel that is ideally situated for the Millennium stadium you could do a lot worse than this one as even I could walk to the stadium from this hotel. The hotel is clean and tidy with a very helpful and friendly staff. If you are like me and not a big fan of the national hotel... More

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TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear Nicholas F, It is really nice to hear that you’ve enjoyed your stay here at The Angel Hotel! I completely agree about the location; perfect for the stadium and to explore Cardiff! Thank you for taking the time to leave a review and I do hope you will be returning to us again very soon. Kind regards Ben Gay... More

Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

When I was first reading reviews I was concerned because of some of the reviews that I may have booked a bad hotel, however, after my stay I was glad I took the reviews with a grain o f salt. The Angel Hotel is in a great location, and yes things need updated and replaced throughout the rooms but beyond... More

Was this review helpful? Yes
TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear FlyingSoloBlog, It is really nice to her that you enjoyed your stay at The Angel Hotel and that the staff were really friendly and welcoming. I will be passing your kind comments back to the team, and I do hope to see you again very soon! Kind regards Ben Gay Hotel Manager More

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Additional Information about The Angel Hotel

Address: Castle Street, Cardiff CF10 1SZ, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Angel Hotel 3*
Number of rooms: 102
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Also Known As:
Barcelo Cardiff
Angel Hotel Cardiff
The Angel Hotel Cardiff, Wales

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