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All 82 Cardiff hotels

The Angel Hotel

3.0 of 5 Hotel   |   Castle Street, Cardiff CF10 1SZ, Wales
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57%
Ranked #37 of 82 Hotels in Cardiff
A recent review
3 of 5 stars reviewed yesterday
DolRach Llandrindod Wells, United Kingdom
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602 reviews from our community

Traveler rating
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    129
    73
    52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Llandrindod Wells, United Kingdom
2 reviews
3 of 5 stars Reviewed yesterday NEW

the location was great and reasonable parking charges for the centre of Cardiff. The room was a little dated and could do with some tender lovely care and the little touches looked at. It was very comfy and relaxing

Review collected in partnership with this hotel

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Hemel Hempstead, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I have just returned today from a 2 night stay at this hotel - I will never return. When we arrived, their car park was full and reception told me it was subject to availability and advised me to park in a more expensive car park, and move the car in a couple of hours when some of the staff... More

Was this review helpful? Yes 2
TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear Mary V, I apologise that your car parking, accommodation and dining experience was below expectations. I appreciate your feedback and will channel your comments to my management team. Harley and Jackie are very pleased to be acknowledged for their exemplary customer service. I do hope you will consider us in the future to experience the best of our Hotel.... More

Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Had one night stay here and was disappointed. Entrance is lovely with a huge grand staircase. When you go up the stairs and go through the sets of fire doors(mirrored??) the decor gets worse. Obviously some improvements are being made as refurb which is good. Bedside Lamps in bedroom didn't match each other(?), ripped upholstery and nets on widows, stained... More

Was this review helpful? Yes 1
TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear RR84310, I’m disappointed to learn your recent stay was not to par. I am focused on improving the hotel facilities and service and your comments will help achieve that so that we can deliver the best experience to our guest’s. I appreciate your feedback and hope to welcome you back in the future. Kind Regards, Jo McElveen. General Manager More

Llanelli, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband & I were in Cardiff to celebrate his birthday & decided to have afternoon tea at the Angel Hotel. It was lovely, the table was covered in a crisp white table cloth with matching napkins, we were given the choice of about 5 different teas, there were three types of sandwiches, cakes & scones ............. We were truly... More

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TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear dianestirrup, I am very happy to hear you chose to celebrate your husband’s birthday at the Angel Hotel, and you enjoyed theselections of teas, cakes & scones in your afternoon tea. I have forwarded your comments to the staff who are delighted with your feedback. Thank you again and I hope to welcome you back very soon to the... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here as we had a function in the evening. Great location, close to everything. Hotel was ok, but run down and service very slow. When we arrived there was a queue, one young girl on reception doing everything, answering phone (which was constantly ringing) whilst also checking people in. Room was large, but needs some tlc - cracked bath... More

Was this review helpful? Yes
TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear Cgourlay, Thank you for your review regarding your recent stay. I am focused on improving the hotel facilities and service and your comments will help us towards that. We appreciate your feedback and hope to welcome you back in the future. Kind Regards, Jo McElveen. General Manager More

Wales
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Had a special offer for afternoon tea for two here,some reviews were not so good but I have to say that my daughter and I really enjoyed it,yes some areas of the hotel needed a little more housekeeping but with the white linen tablecloths,napkins to match as much tea as you wanted and an extra portion of carrot cake to... More

Was this review helpful? Yes
TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear N021308, I’m very happy to read that you thoroughly enjoyed your afternoon tea at the Angel Hotel; the friendly service, enjoyable tea and cakes, and the ambiance. I have communicated your comments to my staff who are most pleased, and enjoy reading when guest’s enjoy their service with a smile. Thank you again and I hope to welcome you... More

Ireland
Top Contributor
57 reviews 57 reviews
41 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

From the outside, and the website, I expected a lovely experience. When we arrived outside, the view was still charming, and the location excellent (just opposite the Millenium stadium). Inside the lobby, still very good, receptionist was charming, the bar looked very good, all great so far; but the receptionist was overworked, the bar blared music through the TV all... More

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TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear cathalr_99, Thank you for your review. I am delighted you were impressed by The Hotel building and location, thank you for your positive comments. Your feedback has been taken on-board and will be reviewed in detail to make improvements for the future. I hope to welcome you back to the Hotel again in the future. Kind Regards, Jo McElveen.... More

Newport, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

There are so many aspects of our stay at the Angel Hotel that need serious improvement. I shall start with the booking. The reservations agent was friendly and quick. I made my booking & I was told that there was a designated car park for the Hotel residents and it would cost £10 per night. Therefore, my partner and I... More

Was this review helpful? Yes 3
TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear Ronja M, It's disappointing to hear your comments, but thank you for putting forward this valuable feedback. Parking does cost £10, and I can only apologise if you were misinformed. Our guests’ safety is paramount to us and I have already taken action to rectify any hazards. I have passed your comments to the restaurant who are looking at... More

Ostend, Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Having stayed here if there is anything I can ever tell you, it is this one thing..... DON'T !!! The holiday inn is just across the road, maybe £30-£40 more expensive but I guess it would be the best extra you have ever paid. The angel looks nice as you walk into reception, but then goes down hill quickly. Waited... More

Was this review helpful? Yes 3
TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear NGAloadie, I do apologise that your recent stay with us was below expectations. I value your feedback and will take the necessary measures to ensure the points raised are corrected. I do hope you will give us a chance in the future to enjoy the best experience of my Hotel. Kind Regards, Jo McElveen. General Manager More

Canterbury
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

My partner and I stayed for a two night break, meeting some friends for a weekend away. Car park at the back of the hotel - very tight spaces so that you couldn't open the car door unless you got a space on the end. Not a good start. Reception was very slow, only one member of staff on with... More

Was this review helpful? Yes 4
TheHotelCollection, Manager at The Angel Hotel, responded to this review

Dear astridapples, Please accept my apology for your recent stay, where cleanliness and service at breakfast was unsatisfactory. I thank you for taking the time to leave this review, and your comments will be channeled to my management team so to review our current processes. This will enable us to serve our customers to the highest standard. I do hope... More

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Additional Information about The Angel Hotel

Address: Castle Street, Cardiff CF10 1SZ, Wales
Location: United Kingdom > Wales > Southern Wales > Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Angel Hotel 3*
Number of rooms: 102
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Also Known As:
Barcelo Cardiff
Angel Hotel Cardiff
The Angel Hotel Cardiff, Wales

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