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The Angel Hotel

3.0 of 5
Castle Street, Cardiff CF10 1SZ, Wales
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The Angel Hotel
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The Angel Hotel
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786 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Liverpool, United Kingdom
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed for 2 nights just after Easter weekend. We had a nice big room with a sitting area, two televisions and a large bathroom. Good value for £50 per night plus £10 parking each day. We didn't have breakfast which seemed expensive at £13.50 per head. Only criticism would be that they didn't give more toiletries even though we... More 

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Wales, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Took my mum here for afternoon tea, it was a mothers day gift. I felt so embarrassed, the quality of the food was awful and cheap. Sandwich fillings cheap, something you would give children at a childs party. Bread stale on the ends, garnish limp and ready for the bin. Our strawberry on our cake was soft and spoiling. Opened... More 

Was this review helpful? Yes 2
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear Lisa P, I am sorry to learn that you were disappointed with your afternoon tea on this occasion. We usually have very good feedback about this and I am disappointed that you disagree. Your feedback will be discussed with my chef and his team and the food quality looked into. Thank you for leaving us a review. We do... More 

Cheltenham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Came over here around march for my birthday with my girlfriend for 2 nights. I've been over here in the past, so pretty much knew what to expect. There are 2 good things about this hotel: 1st is the location, because it is in the city centre, everything is close to it; 2nd is the staff, During our stay we've... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear BigSexy86, It is nice to read that you enjoyed your stay with us at The Angel Hotel and thank you for the review. Thank you also for your kind comments about the team and it is nice to read that they are still delivering excellent results. I look forward to welcoming you back again very soon. Kind regards Jo... More 

Exeter, United Kingdom
Top Contributor
83 reviews 83 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has a great location - just opposite the castle and Millenium Stadium - and a short walk to the shops and restaurants. This is a grand old hotel, but is in need of a bit of TLC and modernisation - but it is clean and comfortable. The staff were exceptionally welcoming and helpful. I did have to move... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear Mis88, Thank you for the review and I am pleased that you enjoyed your stay with us. It is also nice to read that the team were really friendly and welcoming, and I do hope to welcome you back for another visit again very soon. Kind regards Jo McElveen General Manager More 

Luton
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I have just spent four days at the Angel. We had read most of the reviews but still wanted to stay in Cardiff and were not too disappointed. Some reviews seemed to pick fault with everything but we expect that, unless the hotel is owned by a group with a bottomless pot of money for refurbishment (and... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear RAS09, Thank you for the review and I am pleased that overall, you did enjoy your stay with us at the Angel Hotel. Please accept my apologies for the confusion at check-out, but I am pleased that it was sorted out in the end. I do hope to welcome you back for another visit again very soon. Kind regards... More 

Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to the Angel hotel for Afternoon Tea which was a gift bought for mothers day for my mum. We went today and it was lovely, we had great service and we were supplied with plenty of tea and coffee. We weren't rushed so we could take our time and talk at the pace we wanted. Would recommend the Angel... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear Rhilou, I am pleased that you enjoyed afternoon tea with us and thank you for the review. I do hope to welcome you back for another visit again very soon. Kind regards Jo McElveen General Manager More 

Bristol, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the third mini break I've had at the Angel. It was lovely. It was my friend's 70th birthday so we upgraded to a premium room - only down side was I had to ask for the robes- but other than that the room was lovely. We had a meal and wine included in our stay. What a fabulous... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear Ninjajane, I am thrilled to read that you enjoyed your stay with us at The Angel Hotel and thank you for the wonderful review. If you do need anymore milk during your stay, the reception team will happily replenish this for your in a jiffy. I do hope to welcome you back again very soon. Kind regards Jo McElveen... More 

Barnstaple, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed here whilst in Cardiff for a concert, great location for the concert and shopping, rooms were really big and clean, but the rooms do need quite a bit of modernisation, but great price. Quite noisy as the nightclubs are all around.

Was this review helpful? Yes
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear samreed29, Thank you for the review and I am pleased that you enjoyed your stay with us at The Angel Hotel. As you know; the hotel is perfectly located for exploring Cardiff, right next to castle and all of the shops and bars. Kind regards Jo McElveen General Manager More 

Swansea
Top Contributor
50 reviews 50 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a deal which was dinner, bed & breakfast for £104, great value for a Saturday night. We stayed to watch a concert and the hotel was conveniently situated for the Motorpoint Arena, shopping and loads of bars and restaurants. Our room was clean and perfectly adequate, however, we booked a superior room so not sure if they're all... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear V25, Thank you for the review and I am pleased that you enjoyed your stay with us at The Angel Hotel. It is also nice to read that the staff were really friendly and I do hope to welcome you back again very soon. Kind regards Jo McElveen General Manager More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent a night there last night 3/4/15 for concert at motorpoint really convenient for city. Hotel impressive on entry, staff really friendly helpful but slow, room was in need of tlc shabby paintwork, and wall were paper thin as we heard our neighbours most of the night

Was this review helpful? Yes 2
TheHotelCollection, General Manager at The Angel Hotel, responded to this review

Dear Christopher D, Thank you for the review and I am pleased to read that you enjoyed your stay with us. I couldn't agree more with the location; a stones throw away from all of the local attractions! I do hope to welcome you back again very soon. Kind regards Jo McElveen General Manager More 

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